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Unethical behavior
We bought our timeshare at Crowne Resorts in approx. 2010. Despite the promise of an indoor water park, lodge house, ect, to be completed, here we are the end of 2015 and still no go. Continue to get excuses of working on getting permits, ect. To make matters worse, in Oct 215 we rec'd the following notice in the mail: Dear Surrey Resorts at Pigeon Forge Owner, In a recent special meeting of the Board of Directors to discuss the current financial status of the Association, it was decided there was a need to address the revenue gap created due to owner delinquency or non payment of dues...Hence the Board found it necessary to levy a special assessment as remediation for the delinquency and to commence foreclosure proceedings on those non recoverable delinquent accounts. Their remedy to address poor management practices among their sales team and their predatory behaviors such as dishonesty, has resulted in my family being billed an additional $300. It is sad to say that this really doesn't surprise me. When we do go back to use our timeshare, they continue with their high pressure pitches to upgrade, or to make other changes to our ownership all the while of not having even followed through on their original promises. It seems to me they are only there to make a sale and they have no boundaries as to what they will do to do it. It is no wonder there is a revenue gap!
The complaint has been investigated and resolved to the customer's satisfaction.
*phone is 844-777-2582
*website for chat, capitalresortsgroup.com
*email is contactus@capitalresortsgroup.com
Capital Vacations / Capital Resorts Group Reviews 0
Capital Vacations is a vacation ownership and management company that offers vacation packages and resort stays. Whether or not the company is legitimate would depend on their reputation and customer feedback.
Yes, there are likely many reviews and feedback from customers who have booked vacations or resort stays through Capital Vacations. Checking these reviews can provide insight into the legitimacy and quality of the company's products and services.
Capital Vacations operates as both an online and physical vacation ownership and management company, with locations in various vacation destinations.
It can be safe to book vacations through Capital Vacations' website, provided that the website is secure and the company has a good reputation. It is important to check for secure payment methods and look for any red flags, such as overly low prices or poor customer reviews.
The length of time that Capital Vacations has been in business can be an indicator of their reputation and legitimacy. It is worth researching the company's history and checking for any customer feedback or reviews.
Capital Vacations may offer warranties or guarantees on their vacation packages, such as a satisfaction guarantee or cancellation protection. It is worth checking the company's website or contacting their customer service to inquire about any available warranties or guarantees.
Capital Vacations may accept various payment methods, such as credit cards or online payment options. It is important to ensure that any payment method used is secure and protected from fraud or theft.
Capital Vacations offers a wide range of vacation packages, including resort stays and travel packages. The quality of the vacation packages can vary depending on the specific package and destination.
Capital Vacations may offer competitive prices compared to other vacation companies. However, it is important to ensure that prices are not excessively low, as this may be a red flag for a scam or poor quality services.
Capital Vacations may offer customization options for vacation packages, such as selecting preferred destinations or activities. It is worth checking the company's website or contacting their customer service to inquire about available customization options.
The booking process for vacation packages on Capital Vacations' website can vary depending on the complexity of the package and the payment method used. It is worth checking the company's website or contacting their customer service to inquire about booking times.
It is important to check Capital Vacations' cancellation policy before booking a vacation package, to ensure that cancellations are possible and to understand any associated fees or requirements. Hidden fees should be avoided.
The quality of customer service at Capital Vacations can be an indicator of their legitimacy and customer focus. Checking customer reviews and feedback can provide insight into the helpfulness and responsiveness of the company's customer service representatives.
Capital Vacations may allow changes to vacation packages after they have been booked, but this may depend on the company's policies and the specific package purchased. It is worth checking the company's website or contacting their customer service to inquire about available options for changing vacation packages.
Capital Vacations may offer various discounts or promotions throughout the year. Checking the company's website or signing up for their newsletter can provide information about any available discounts or promotions.
The process for obtaining travel documents can vary depending on the destination and the traveler's nationality. It is important to research the specific requirements for the travel destination and to contact the appropriate authorities or agencies for guidance.
Capital Vacations may offer travel insurance options for booked vacations, such as coverage for trip cancellation or medical emergencies. It is worth checking the company's website or contacting their customer service to inquire about available travel insurance options.
The reputation and legitimacy of Capital Vacations can vary. It is worth researching the company's history and checking for customer feedback and reviews. Red flags may include excessively low prices, poor customer service, or a lack of clear cancellation or refund policies.
Ensuring the legitimacy of vacation packages booked through Capital Vacations can be important. Checking for the use of reputable hotels and travel providers can be an indicator of legitimacy. It is also worth checking the company's reputation and customer feedback for any concerns about fraudulent activities.
The opinions of industry experts regarding the legitimacy and quality of Capital Vacations can vary. It is worth researching the opinions of industry experts and checking for any relevant certifications or awards that the company may have received.
Overview of Capital Vacations / Capital Resorts Group complaint handling
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Capital Vacations / Capital Resorts Group Contacts
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Capital Vacations / Capital Resorts Group phone numbers+1 (844) 777-2582+1 (844) 777-2582Click up if you have successfully reached Capital Vacations / Capital Resorts Group by calling +1 (844) 777-2582 phone number 0 0 users reported that they have successfully reached Capital Vacations / Capital Resorts Group by calling +1 (844) 777-2582 phone number Click down if you have unsuccessfully reached Capital Vacations / Capital Resorts Group by calling +1 (844) 777-2582 phone number 0 0 users reported that they have UNsuccessfully reached Capital Vacations / Capital Resorts Group by calling +1 (844) 777-2582 phone number
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Capital Vacations / Capital Resorts Group emailscontactus@capitalresortsgroup.com100%Confidence score: 100%Supportinfo@capitalvacations.com100%Confidence score: 100%Supporttbary@capitalvacations.com98%Confidence score: 98%executiveabeane@capitalvacations.com96%Confidence score: 96%
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Capital Vacations / Capital Resorts Group address9654 North Kings Hwy, Myrtle Beach, South Carolina, 29572, United States
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Capital Vacations / Capital Resorts Group social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 25, 2024
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My husband and I purchased a capital vacations package on November 5, 2022, at the Oyster Festival in Urbanna, Virginia. I have tried and am unable to reach anyone to schedule my vacation package. I am left on hold and then cut off. It seems as though this may be a scam and I would like to know how I can get my money back.
Capital Resorts fraudulently induced my wife and I into a Timeshare. We were promised the moon and haven't got anything but hardship and regret. The fees increase every year. It is impossible to book at properties.
I received the exact same "special assessment". The first time I contacted Capital Resorts regarding this they were rather rude and nasty saying that it was in my contract that I was obligated to pay such assessments. I went through multiple other phone calls and eventually found someone that was forthcoming with all the information I needed to make an educated decision. Essentially, the previous management group for Grand Crowne Resorts (all their locations) screwed up and didn't adjust for inflation over the last 10 years. As such, they were deeply in the hole (at leas that's the story they're going with). The special assessment was to help the company end the year out of the red (I think). After having a long conversation with the Capital Resorts representative, he never came right out and said it, but I gathered that Grand Crowne was in dire financial straights. As I am able, I'm going to pursue avenues that would allow me to "transfer" my ownership to another company (hopefully) so I don't end up completely losing out on my "investment".