Capitec Bank
Reviews and Complaints

I got a credit card with Capitec because they seemed to be the best bank at the moment and they offer free travel insurance for any trips where the plane tickets are bought using a Capitec credit card. The credit card was specifically for travel, so it seemed a perfect match.

I contacted both Capitec and their travel insurance partner about 6 months ago to find out how to activate the travel insurance, so that I would be prepared when the time came. Well, the time is now and I still have not received a response from either. I have already bought international plane tickets - using the credit card - and STILL cannot find out how to activate the travel insurance. My trip is in just over 10 days time and it has been proven I cannot trust Capitec to respond in time so I had to spend R900 to buy travel insurance from another company so that I would be covered. That is R900 that Capitec has cost me because they don't provide after-sales service to their customers.

To try and recoup this loss (which came out of my holiday food budget), I contacted Capitec to ask what I would need to take in order to extend the credit facility on my credit card. I have the email from them saying that all that I needed to take was my ID book and my latest payslip. I only get 30min for lunch so I always make sure I am properly prepared before going into the bank. Today I took my ID and latest payslip into the bank. I went through everything with the consultant and was approved for a small extension. Not terribly impressed with the amount, but I didn't have time to look at other options. Got all the way to the end of the process - only to be told that because I don't pay my salary into that account, I also needed bank statements. It is of no consequence that the customer care agent didn't know that when giving the info I requested. It is their job to ask or to, at least, tell me that if I don't bank my salary with them I would also need to take bank statements with me. I literally have recent bank statements in my office but it was never mentioned that I would need them and there was no time to go back as I was already late back for work. Waste of my time, money and energy!

I also had an issue with my e-statements printing without the stamp. Reported this on Facebook and the thread went on for days because the person dealing with it seems unable to read. I had to actually ask them to read my comment again because they completely missed the point and kept giving useless answers. Eventually I gave up.

That is now 3 issues - two of them serious ones - and no resolution from Capitec at all!

So quick to act wonderful and helpful when signing you up, but no care after the fact.

So disappointed in this bank and their lofty promises that they seem to have no intention of keeping.

Inserted my ATM card, machine swallowed my card and whent into out of service mode.

Local Capitec branch informs I must buy a new card at my expense? Not helping in any productive way.

This is absolutely unacceptable - why must I pay far a new card when YOUR ATM swallowed it?

I'm persuing terminating my account as this service is daylight robbery.

Goodday I need to bring to your urgent attention that loans and credit card problems starting back july 2018 despite going into branch they have not resolved the problem of whoever does deductions is supposed to do it on our payday on 15th of a month. Verbal instructions on application was if 15th was on saturday or sunday salary would be paid in on friday before. These people are just deducting whenever they feel like - result is your staff in last few months have cost us extra in interest and more. Niw tonight they just merrily deducted nearly r3500 for loans that signed documents show clearly 15th. If this money not reversed by 8am tomorrow morning i'm contacting police and ombudsman thnx b conway

I contacted Vinay Chetty in August to cancel the card service as my bussiness closed down.
He told me it will be cancelled by mid September.
This has not been done until now.
Alarrently the service can not be cancelled without the device, which I took to the branch a month ago already.
If I knew that the service can only be canceled once the device is handed back I would have done it asap. AND made sure to whom and on which dates this happened. I still have to pay a enormous amount of R 780 for a service I cancelled and do not use since 30 August.
I will not recommend to any of my frends that have a bUssiness to get a Capitec card machine, tough it os cheap it is a VERY BOG hassle to cancel.
I am disappointed in Capitec service!

Hi

I applied for a Credit facility, thereafter I had huge financial difficulty due to a water bill and other (I am a single mother).

The amount that I owe is twice the facility amount plus the interest- that is the genuine amount.

Currently I am being phoned continuously for thrice the amount suddenly. I now owe almost 17k where in actual fact it should be 10k plus minus (twice the facility amount). I NEVER used the facility amount times 3, how could I?

My account was debited on the 20th of October with almost 17k - I had to change bank accounts, as it became ridiculous, that's my entire salary!

You are charging me with an additional amount - same as the original facility, which I haven't even used.

I tried to make arrangements - it was declined by the lady who phoned me.

A lady phoned me yesterday and said to me I need to go to a branch and lay a complaint, for what? Capitec is charging me far more than what I got.

Continuous harassment via phone calls - but no resolution from the person phoning.

I would like to settle this matter, but I am not paying almost 17k, when I only got 10k plus minus.

Please investigate and advise.

Michelle Strydom
Contact email: [protected]@gmail.com

My name is Roselyn Ralebofu, the year 2014 I've been placed under administration and the year 2017 I managed to get out that administration, so now i realised now recently that Capitec bank still placed me under administration, I want capitec to remove my name from the administration with immediate effect, if capitec needs proof I can email them the letter

I am an unemployed client, have been for a year now, however I've always made it a point never to miss a payment on my loan account. I've been to the branch every month to make arrangements and I've kept to those arrangements since. Today they deduct all the funds that ive received from SARS despite the arrangement that I've made with them for the current month. I've got kids to feed, rent to pay, a family to take care of and as you can imagine how difficult that has been because of my unemployment, yet you take funds without considering all that. When have we ever been told that money does not get reversed when its from SARS? how are we suppose to know that information? This is very cruel of Capitec, it's uncalled for, i did not ask to lose my job, however I've been trying to meet all my monthly commitmmets including this loan. I was told no1 could assist me because its procedure! Where is the loyalty and fairness?

I have a complaint about money being missing from my account.. I went in to capitec to report what happened and they made a few calls and told me head office would assist me with further information on whether they would be able to get my money back, so i've waited and they send me a message to call them so I did give them a call and they told me there was nothing they could do and they can only give me a r1987. 34 back from the r13200 I had in my account... I feel that's unfair towards me because I trusted the bank with my money and now no one has been able to help me as a client.. I mean really now i, just hope you will be able to help me because I assure you that I am not going to be able to leave it like that...

I have sent emails and contacted capitec with assistance for a loan or credit card. My ID number is [protected] I phoned in and was rejected and i would like to know why. I work at 169 taronga road Crawford at a law firm and we have a name to uphold, as capitec Bank does, I have sent emails to client care with no reply. I have been with capitec since may, my salary goes in as well as my payment for my kids as I am separated. I feel like capitec has offered me nothing and has no decency to even reply. I leave this for your parusal and ask for answers please.
Kind regards
Theresa visser

Hi, I run a small business and depend heavily on the capitec coin exchange machine to convert all my coins to notes so that I can buy stock. Unfortunately all shops don't except large amounts of coins as payment for stock therefore I depend on capitec Phoenix, durban entirely to convert and deposit coins into my account. The Phoenix branch only has one coin deposit machine and it is either forever full or broken down. Please intervene by giving the Phoenix branch a second coin deposit machine.

[protected] legal, namely Phiuu Heww who is not service centered
MY Acc [protected]

SARS issued an AA88 on Capitec to attach all funds in all my accounts which they are to day and pay over to SARS. I cannot reach the person who issues AA88 and CT SARS gave me an incorrect email to initiate contact.

Capitec said they have no document and that was Client Care but SARS say they have to have the instruction. Its a pity no one at Capitec understands what the legal process is ...

THAT IF CAPITEC TAKE MY MONEY AND PAY IT TO SOMEONE THEN SURELY THEY MUST HAVE AN ORDER/DOCUMENT OR THE AA88.

All other CALL CENTRES +[protected](Client Care) and +[protected](Client Care) appeared to understand after a while and THANKS ladies (four of them). So the Tax Administration Act empowers the Commissioner for the South African Revenue Service (SARS) to appoint a third party to withhold and pay over to SARS any amounts due by a taxpayer in terms of the relevant tax Act. Such a third party may be an is in this instance CAPITEC...

Everyone says legal and after been told and sent back to every other call centre by legal I have every department saying CCS / Legal. So after been cut off and had a phone dropped on me I am on my call and hours late and we ARRIVE A SECOND TIME AT a dear fellow called PHIOU HEWU... AND HE JUST says no i must call client care and not them. He used words it not their MANDATE... AND THE OPTIONS DO NOT HAVE SARS and he reads me the call center option 1 to 8... repeatedly.

I explain that logic prevails that it could / would fall within legals and I get from this matter of fact / not logical but talks computer and gives me repeated answers that there is no mandate from SARS and no option fore SARS.

I explain PLEASE to escalate and i am blocked with so many questions to my questions that he has not decency to first answer me then justify or redirect if he thinks he should. But telling me NO they not taking the matter or lodging it or taking ownership for me and I must just call Client Centre. So for an hour I am tossed between other call centers and LEGAL. I felt LEGAL should hold the query as it relates to THIRD PARTY matters... BUT maybe its not MANDATED he would say. So I say I wish to escalate and he blocks me ... I say give me a manager no and he give Brenden Sinclair and when I ask a direct no he says I am not calling him as he has replied to me and that is it... No Mandate at legal to deal with SARS, he says again.. and he cannot assist me. Thus, who would or has the mandate. Someone needed to stand up and champion my cause and say let me escalate and try and find out where that document is... THAT DOC HAS THE LADY NAME AND NUMBER AT SARS THAT NEEDS TO FIX THIS AND IT ONLY CAPITEC WHO HAS THIS AS A BEST WAY TO RETRIEVE AND ANYWAY CAPITEC HAVE TO PROVIDE SAME TO ME OR HAVE THEY JUST REMOVED MY MONEY AND SAY ITS SARS... YES NOT SO BUT CAN I PLAY THE BLAME AND BLUFF THAT SOME STAFF TOOK MONEY FROM MY ACCOUNT AND THEY NOTE SARS ON MY ACCOUNT. BUT CAPITEC STILL TOOK MONEY UNAUTHORIZED AS I CANNOT GET THE INFO OVER THE PAST THREE DAYS.

So as I did this I realized serve notice on the BOARD that funds were taken. BUT i DECIDE LODGE and get a reference no.. Then I arrive at a SMART lad called Lenkoe Gafene who managers to loge a query REF [protected] and looks up the incident no on my account and finds a name that transacted the transaction and she is RAZANN E NEETHLING but no AA88 is attached so why not RAZANN. She is to be mailed as urgent my request and make contact to provide AA88 so lets hope she is not have a long breakfast..

NO ONE ELSE could look at this or see it or try and unpack it. Someone looked out the box and assisted. Good for him. But I am lodging a formal complaint into this process and unsupported deductions from my acc and the attitude and refusal to attempt at assisting me, refusing to give me a managers contact, refusing to escalate, refusing to trying to take it further, refusing to listen and instead badger/harass me with questions on my questions. Then say if I have a problem lodge it at COMPLAINTS. No empathy ...hey .. Any idea no money for food, car payments, petrol, DO (so my account suffers and credit score.

So let us see IF CAPITEC REACTS as I am going to Somerset HQ on Tuesday
Dean MEINTJES

Hi

I have opened a new Capitec account last week and closed it again today. The reason being that I need a credit card so that I can move away from the pathetic Standard Bank where I have my primary account. The reason given was something like unaffordability. I am 50 years old, am a CA(SA) and have been working as a financial adviser for 22 years. My net assets in my own name is around R16.5mil (no debt), and in my Trust another R6.3mil. I also have a CC where I use the accumulated loss of around R300 000 for tax purposes. So my net assets amount to R23mil mainly in shares, unit trusts and cash. My property is worth about R4.5mil bond free. I don't need to work because my interest and dividends as well as capital gains cover more than my costs but I like to work so I have a very informal job at a financial advisor firm. Like all the other banks your problem is that you only look at my salary, which I keep very small for tax purposes and because I work for myself as well, trading shares. So my salary is R12 000pm and my commission on the portfolios I manage for the advisor is +/-R22 000pm. So I earn formaly around R27 000pm after tax. I have 4 debit orders amounting to around R5000pm. My water and lights of between R1800 and R2200 I pay online via the city of Cape Town app. All this and Capitec decided that they can not take me on as a credit card client because I am too risky?

I dont know if I am dissapointed or angry at capitec after I have been with you so long without applying for a loan or ever had arreas of your charges. For the past three weeks I have been going to cresta shopping centre capitec trying to get a personal loan for my kids school and funiture. But because I only once made a quick cash loan with wonga because of family agent matters you are now telling me you cant trust me enough to grant me a loan because I went to wonga. It was a once of loan which was not even for a full month.The asked me to bring a proof that I did pay off the loan and I did but still came with the excuse that I cant be trusted. How does one continue banking with you when you cant help me when I really need you. Your system shows I do qualify for a loan but your staff tells me because I went to wonga I cant be trusted. Can you please level up with me here? I am desparate for this loan to register my kid for school next year what am I suppose to do when my salary goes to you every damn month

On 12/09/2018 my personal load were consolidated by another bank.
First chance I had to go into Capitec Bank to get my settlement letter, were 10 days later. I presented the letter from the other bank, which clearly state the account number settled. A settlement letter were given to me - My mistake to trust that the person at Capitec were competent to do her job correctly.
At the end of the month another debit order went off, but were reversed within minutes, but an amount of R731.89 were deducted. When I went back to Capitec the next day with my settlement letter, I was told that I should pay the amount, as it were interest and the settlement letter were for another loan, paid up long ago. I specifically asked the lady to check for any amount still outstanding - Her reply - It is indeed paid up in full. - So I am asking myself now.. How can you trust in a bank where the people that is suppose to handle your finances, cant do their jobs and cost you money. Next step is to close all accounts and add them to my other accounts.

I am very disgusted by how Capitec treated me this weekend, I drove all the way from Rustenburg to Joburg to buy the things I needed, the next thing I'm in Joburg picking everything I needed, then I got that sickening SMS, all the money I really needed on that day was taken from my savings account as a loan repayment.

please tell me how is that a good service? To start with, I have an agreement with the bank that they'll debit my FNB account NOT my Capitec account on the 24/25 of the month.

Now they debited the full loan repayment amount from my FNB account + over R8000 from my Capitec account, now tell me, how do Capitec expect me to survive this month? & who's gonna repay my money I wasted on petrol to Joburg? Not to mention my precious time.
I demand my over R8000 back + over R800 I used for petrol on Saturday.

I am very disappointed in this poor and unprofessional service. Very sickening to the stomach I tell u😠😔

My Capitec card stopped working after less then two years! I went to the branch to get it replaced and they charged R61. I find this despicable. I understand from my many other cards that if you lose a card or damage it then you must pay - that is fair. For general use and the card just stops working it is disgusting though and in that case Capitec should replace at no charge. My ABSA card that I had for 4 years was looking shabby and whilst in the bank for other reasons ABSA just replaced the card for no charge - thank you ABSA. All my other cards are over two years old and have no problems. Capitec must be using inferior cards and this should not be acceptable. I am going to write to the ombudsman as well on principal. To all that have Capitec cards we all know that if a machine does not read the chip the swipe always declines. This is a well known Capitec issue so in other words the magnetic stripe on the card is pointless. My card expiry date is also only 2021! Capitec should be ashamed and if they want to go this route they should not bother with such a ridiculous card expiry date and rather have their cards expire after a year!

I'm about to move my banking and even prepared to pay more because of Capitec's poor banking app and internet banking. I even went into a branch thinking my account was corrupt but was informed that it wasn't.

The biggest problem is for future dated payments, not being able to generate Proof of Payments and not even being able to generate a payment history per Beneficiary. I even tried to edit my future dated payments to send a payment notification but there was no way to do it either. We are then forced to email Client Care who take ages to reply.

In July, MultiChoice nearly cut us off even though we'd paid, because I couldn't provide a proper proof of payment. The same thing happened yesterday and I had to take screenshots, edit them and then email to MultiChoice. I then had to email Capitec for Proof of Payment in case they didn't accept it. It's an enormous waste of everyone's time. Please rectify this urgently.

I was at Capitec randburg CBD branch from 230pm until 430pm; attended by 4 different people and all of them giving me different requirements to update address on capitec account.

This is the worst service that I have ever experienced and over & above that no one cares to listen or admit their wrong doing.
I still do not know what is required to change my address when I am staying with my husband and I am not sure if I must continue banking with Capitec. Better teach some customer care to the Randburg staff; from top to bottom otherwise you are doomed.

Hi my name is Zimkita Hlwele and this is my account number is: [protected]. from the 08/08/2016 up to date i have +-R10.000 bank charges is that normal? i am willing to send proof to everyone i know from all social networks for people to stay away from capitec bank. please do your own calculations and refund me my money this is a bad not only for me but for everyone.

I visited the Zeerust branch today I entered the bank at 13H15. The bank was busy but I decided to wait my nuber were 119. At 14H20 I was asking what is the problem because people around me was called and assisted. By then a youngster working in the branch appraoch me asking again what do I want to do in the bank. I told him that I haver allready told 3 people what I am at the branch for and that I will not explain to him again. He then started having an attituden towards me I told him I want to see the manager. Then another 10 minutes went by and teller nr 4 asked who is nr 119, but by then they knew very well I was nr 119. The teller made excuse for my so called inconvenience and that I had to wait so long but they were to open new saving accounts for the people who receives Sassa. I then said I want to speak to manager, the manager infact was just next to this teller. He (the manager) then also use the excuse that they were very busy opening new accounts. I was asking him sir if you came to my office by 13H15 and by 15H30 I was still calling people around you and ignore you would you be satisfied he then answered no definately not but keep on nagging on they were opening new cards. I also asked him is this a government instance where you make sure you are there by 7 in the morning and hope that someone will attend to you before they close the doors to go home. I am a client of Capitec for many uyears and never ever had any problem before infact I like thousands of other clients was very satisfied with the service. I also feel that even the manager could not resolve this complain today. I left the branch without even did what I went there for. Let me also mentioned that in the time I am a customer with Capitec I paid allmost R200 000-00 if not more to Capitec for loans short term and long term as well as a credit facility. I know that every client is important whether you receive a pension or whether your have millions but the treatment that I got from this branch today was absolutely bad bad service.
Mrs E van Niekerk
CELL [protected].