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Capitec Bank

Capitec Bank review: pj terry [protected] 29

P
Author of the review
11:30 am EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have been a bank client for a very long time, but I am thinking about sewing this bank for a breach of confidentiality. On two occasions money have been transferred into my account from the compensation fund. The last payment got into my account on thursday the 2 of june 2011, and a couple of days later I have to find out that my ex wife to whom I am divorced for more than 13 years already knew everything what was going on in my account, she knew where I drew money and where I have swiped my card at retailers, and she lives in bethlehem, now if a person can obtain information and, it seems like a bank statement, then my money are not safe in capitec bank. My ex wife has a contact in capitec bank in bethlehem, and I would like to know how she could gained access to my account without my
Card, it simply means to me that someone inside that bank must have swiped their card inside the bank to gain access to my account, I have never thought that the bank t5hat I am trusting my money with is so irresponsible, and thus I am, waiting for my lawyers to advice me what legal steps I can take to prevent this from happening again.
My email adress is [protected]@gmail.com and my phone number is [protected].
I am awaiting your urgent reply.
P j terry

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

29 comments
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JoshuaJina
ZA
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Jan 05, 2019 8:22 am EST

I have requested a settlement letter on my credit card. My ID No: [protected]. I need this letter urgently in order for my bond to be registred with the Deeds Office. I urgenty require this. My ref no [protected].
I rudely delt with by your customer care rep and their Team Leader. Please could assist me urgently in this request.

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adam nel
ZA
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Jan 22, 2019 9:25 pm EST

Hi. I wants to complain about the bank in main street uitenhage. When we wants to deposit money in the atm doesn't work and the people from the bank says we cant deposit the money inside the bank. My question. What bank is this. Came back to me please.

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Phumlani
ZA
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Feb 11, 2019 12:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I transferred an amount of 3000 by a cellphone and then instead of 071 I pressed 061 luckily it was somenes account no from capitec...but then when I do follow up at the nearest branch they say they can't reverse my money without the permission of that person...so in all I didn't get money

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Mark Botha
US
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Apr 03, 2019 1:30 am EDT

Capitec debits my account on dates that are not in my contract and then debit an unauthorized account. My contract is for the 27th but debit anything from the 24th. Who is paid before the 25th?
Capitec is useless

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Tshifhiwa Modau
US
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Aug 14, 2019 12:48 am EDT

Hi am asking myself on what time that Giyani branch close because they wrote 17:00 on a decal but however the guy close the branch before time without a notice placed, is that how we should be treated .for reference sake call [protected] .modau t

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Francoisdirk
ZA
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Sep 14, 2019 12:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Capitec: MR LOURENS, you are R347.39 in arrears. If you are struggling to make your payment, call us now to see how we can help. [protected]

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Francoisdirk
ZA
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Sep 14, 2019 12:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I apparently am in arrears
I am not in arrears
I cannot apply for a loan

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Zozo petrus
ZA
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Sep 15, 2019 10:08 am EDT

I have a personal loan with capitec bank and for past +-6 months my loan balance hasn't decrease even though R3043 is paid to my debt each and every month but most of it is taken by interest and insurances and it's not reducing my loan balance at all I'm furious of why is that please contact me on [protected]

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Francoisdirk
ZA
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Sep 22, 2019 4:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am getting smss stating that I'm in arrears but my loans are up to date . I furthermore cannot apply for a loan

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Khumz
ZA
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Sep 25, 2019 12:56 am EDT

At 10:15, 17/09/2019 i called the bank wanting to inquire about the SMS i got regarding sending/ receiving monies from neighbouring countries stating that this service will no longer be available. I spoke to a rude and un-knowledgeable client liaison personnel called Andres Pieters, who dropped the phone on me. unacceptable behaviour.

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Zobuhle
ZA
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Oct 07, 2019 7:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Last night I bought R110 worth of Airtime, and I have not received it, It has been already 24hours, The R110 was taken out of my account has I did get an SMS, but my Air time has not shown up, when Iog in on my prepaid history on the App, It reads pending

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Clintj17
US
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Nov 05, 2019 1:51 pm EST

Good day

I have purchased airtime four times on my cellphone banking app, but my airtime was not loaded. I read the message that said that my funds will either be loaded or refunded within 24 hours but that was 3 days ago now already.

Please help.

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Jacque Marais
US
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Nov 17, 2019 8:18 am EST

I've sent money via Forex filled in necessary documents sent by capitec for the payment to my capitec account but now my money is hanging after costs and payment was deducted from my international account their is no response into what is happening with this predicament!

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Michelle Den
US
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Feb 03, 2020 10:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am beyond dissapointed that Capitec would contyact an indicudual on their work line.
We have cell phones for a reason and work platform is not the place to embarrase people.
This is totally unacceptable and will not be tolerated - who in their right mind would do this.

Please come back to myself urgently on [protected]

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Hlologelo Chiloane
US
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Feb 29, 2020 10:44 pm EST

my credit score with them is poor but i have settled all my debts.i even received clearance certificate.

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Marcel Barnard
Johannesburg, ZA
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Sep 14, 2022 10:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Applied for a loan on 31.80.2022. I get no feedback. No reply on emails. When I phone Capitec and request feedback, they inform me that someone will contact me. This never happens.

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Jenilee35
Cape town, ZA
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Sep 20, 2022 11:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi I'm banking at capitec for years, they say one of my account has been handed over for debt review, how can I resolve this, how can I clear this and what must I do

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Kyle0414
Durban, ZA
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Oct 02, 2022 2:50 pm EDT

Date:23/09/22

Time:10:58

I can't not active my banking app by myself they keep telling me device can't be located

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Fraud at the bank
Germiston, ZA
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Oct 15, 2022 11:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

my bank account was blocked, and cellphone banking was suspended by capitec employees . Capitec security towards our money is useless

I went to the branch and complained they told me they are not surprised these scams happened every day and the is nothing they can do to stop

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Elelwani Nyasha Lavhelani
US
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Feb 05, 2023 7:09 am EST

Good day,

I have opened an Access Facility in October 2022, I have now received an update on my credit score which show that my account is in arrears due non payment which i do not understand.

The December debit was collected on the 12 December 2022.

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Danielle Leigh Bolton
US
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Apr 02, 2023 9:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

When I try login my banking app it keep telling me incorrect pin i feel like such a fool for sticking with capitec i should of closed my account when the last time the app was down for a few day fool me once shame on you fool me twice shame on me im so dun with this dam bank

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Naomi de beer
US
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Apr 03, 2023 3:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why is it that Capitec has had problems with down time each and every month when people is getting paid? By now it should be known what the problem is to get it fixed!

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Nkhensani Shivuri
Pretoria, ZA
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May 06, 2023 8:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I didn't listen the recording that they claim im the one who agreed with them

14 March 2023 at Denlyn MAMELODI crossing

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James Campbelltt
US
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May 13, 2023 3:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Capitec has refused to change our company's OTP from SMS to Email, they are constantly putting obstacles and violating multiple laws in their response.

We are planning to launch multiple campaigns to highlight how terrible their services and unlawful there services are too.

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Lunechi Lamar
US
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Sep 23, 2023 5:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hey Guys I'm Luciano and I can't seem to access my account via my app nor can I draw any money all because capitec put my account on hold because of fraudulent activity which I am unaware of and they not giving me anything to resolve the issue.

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Zandile Maseko
US
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Oct 02, 2023 4:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi iphone call center for collection today as there was aircraft so she couldn't hear me well and dropped call instead of being patient I'm so dissatisfied disappointed

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Chantél Wentink, GWCBA
US
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Oct 24, 2023 12:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have logged a request on Friday for a claim and submitted all the relevant documents on day 1.

Your services are pathetic, your staff are incompetent, your systems have got glitches and I will now go to Carte Blanche, News 24 and the Ombudsman

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MatshidisotA123
Johhanesbrug, ZA
Send a message
Sep 04, 2024 12:23 pm EDT

Please

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MatshidisotA123
Johhanesbrug, ZA
Send a message
Sep 14, 2024 11:09 pm EDT

Can I ask my zip code and IBAN so I can take out my money

  1. Capitec Bank Contacts

  2. Capitec Bank phone numbers
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    19 Quantum Road, Techno Park, Western Cape, Stellenbosch, 7600, South Africa
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