Careem
Reviews and Complaints

I booked a Careem ride with Mr.M Hassan Malik driving White Alto NG-QT950. His contact number is 03095534379.
At the end of ride I asked him if he can add Rs.1000 to my account. He agreed and said he can add as much amount as I desire. I also asked him if it creates any problem for him at Careem? He said no, he can add it. But the extra amount of Rs.770 after deduction of ride fare was not added to my wallet. I registered a complaint, he denied and lied that he didnot received the Rs.1000. After several complaints, careem team is not responding to my request.
I am working on daily wages and I cannot afford that much loss in my monthly budget. Kindly help me and have mercy on my pitiable situation.
Your captain is lying. Please return my money.

This captain behaves totally illmanneered and rudely with me... He is a stupid person... Kindly take action against him... Firstly he said I can't be able to go with you as your destiny is too far... And after that when I hire another ride he came on the location to prove himself right and charged me 99 as fine to be paid on my next ride... His language is illegal... If you don't take any action against him... Than you will yourself responsible for all the circumstances...

Assalam o alaikam. Sir I am not a careem customer or user in any way. But somebody is using my email address through careem and all his ride information comes to my gmail id. I donot have a careem profile or something but I want to create careem account and its showing your email is already registered. Please resolve this problem.
My gmail id: "[protected]@gmail.com".

Hello,

This is me, Bilal Ahmed. I am Careem's Captain with my registered phone number is [protected].

My account has been blocked due to a low completion rate. I have requested various time to DHA careem's supply office but their response was heart wrenching and very upsetting.

Please do not suggest me to go back to supply office as their behavior is horrific and I would no like to visit again. I would request you to unlock my account so I can continue with my rides.

Thank you
Kind regards

I booked a careem ride, red bike number jmk-5543 captain saeed khan, screen shot given in photos... He accepted ride.. And was here to receive but he refused to go.. I was in very hurry.. And he was like this that I m not going to that area.. Its dangerous all that.. I said ok u r not comfortable u should cancel ride.. But he was forcing me to cancel.. I refused to cancel then he started the ride on careem app, not in real.. And then end the ride.. And was forcing me to pay now.. I was astonished... His behavior was so rude... Unprofessional...! Careem should take action against him..

Dear careem I booked the ride and it was accepted by a captain and I called him once and told him my location he told me I will be ariving in 6 minutes but immideatly I received a msg that your captain has arrived I tried to call the captain but he closed the mobile once I talk to him and gave him my pin point location after that he closed his phone and then that number was not responding till I received a cancellation msg of my ride what u think I never tried to find your captain? But he was not there but his location was there I can't find your captain or his vehicle may be he was there but with our any car that guy was just accepting the rides and no one was taken I have two mobiles and with the second mobile I booked again the ride and same driver accepted and immediately my request was cancelled otherwise I was maybe charged again so kindly reverse my payment as soon as possible i'll be thankful to u. And one more thing bilal this guy was not available all around but I saw his location as well on the app. There was no such car even. Maybe this guy was just accepting the rides and doing same thing.
And secondly that time I tried to call your help line there was only one option I am getting after selecting the language to become a captain press 2. No other option was given to complain against driver so how can u charge me for such a freak driver or a captain. I think I have to raise this issue to your seniors and on social media. I am my self is a reporter from a reputed news channel so hope u will resolve my issue on priority basis.
Kindly reverse the fine

Otherwise there are many other ways to travel my dear careem is not the only option.
Thanks and regards

Captain name Hussain Shah
Car number# AWA 821
Captain mob NUM +[protected]
The driver was misbehaving a lot during the ride he stopped the car in a dark spot .he abuse me and my family the man abuse me and also use very baddest language and he was demanding us to come out of the car he was drunk also he beat me and abuse me.i have no help near me the Captain was very Cheapest guy ever plz Iwant you to take strict action against him he made us suffer a lot.

Today I booked a ride and ride came bt due to signal problem in isb the fare didnt show up at the end of ride, the driver took 500 rupees from me nd said that he will add the remaining amount once signals come, bt when the signals came the ride didnt show up in my history rides nd I called the driver he made lame excuses to return my money, driver name is Mohammad Khalid Rahman, car no LED 208, white toyota vitz

I do not know whether Careem is in some kind of trouble or what but I can not get a bill for my last ride with them in Dubai despite my frequent messages. These people looked very caring at the beginning but now nobody bothers sending me even a simple reply.

The problem is that my last ride on Feb 17, 2019 at 4:30 is shown charged 0 AED on the website and app, while actually 58 AED (83TRY) has been debited from my account. I have asked for reimbursement, no reply. I have asked for abill at least, no reply. Again and Again...

Muhammed Ocmaz
muhammed.[protected]@gmail.com

Being a lady I feel ashamed when I saw the careem car service add. It is really insulting and a slap to our culture. According islam and our pakistani culture marriage is a sacred obligation. The taxi service company careem showed on their bill boards a bride is going to leave her house and that careem taxi service is going to help her. This kind of immoral advertisement creates disturbance contrary to the islamic, cultural and social ethics. This starts laying a foundation of destruction in our community. This is why we are going to boycott the careem taxi service and if they not only ask for forgiveness but to withdraw there ads. This is to protect islam, s teachings and our culture and we hope that not only the advertisement team but also the owner realises what stupidity they have posted and they think of even defending such stupidity then they should realize that will face the consequences.
Rahat nasim roohi

Respected Sir,
I saw the advrtisement of your company. Beside this I like your service and use it many time. I think you dont need this type of advertisement which can perverse our innocent youth.
Please, remove your advertisement against shadi and nikah. Do you know this is making fun of teachings of Islam. We dont like it.

A daughter of Pakistan

It's a complain against careem, moreover it is about fares. My total journy was 3 km in 11 minutes and estimated fare was from 70 to 80 Pkr. But total bill was 429 rupees after 100 rupees of discount. In which 434 rupees were charged just for waiting. And telling you the official charges of careem in which captain waits one hour then 240 rupees will be charged. So it is clear that the bill which actually should not have exceeded 80 rupees but i t was charged 429 rupees. I have claimed four times of careem mobile application and they have not responded yet.
Screen shot of receipt of trip and criteria of Careem charges have been attached below.

I am inspired by your careem service, but now I am feeling very disheartening to see your advertisement on billboard in Lahore, which is impact on our social values and ethics and I decide to bycott your Careem Service and un install your application.
So being a responsible citizen of Pakistan I suggest you to apologize and grow up your ideas for advertising your service.

I request you to kindly stop promoting ads like * shadi say bhagna ho tu caeeem bike karo*. This is an islamic society and our culture norms are not allow us to promote this type of ads. Nikah shadi is a sunnah of prophet s.A. W to purify society from vulgarity we all should follow islamic culture because pakistan means laillaha illahh...

Kindly stop and remove billboards as soon as possible...

Thank you

I am using careem on daily basis but most of the times careem captain gets my wrong location even I always enter my exact location that is roots ivy school westridge campus but captain says that my location shows that I m in lane 5 of peshawar road. Then I have to call the captain and most annoying thing is that some captain's numbers do not respond.
Kindly upgrade your maps and location services and do guide the captain to turn on their mobile phones.

I submitted my issue a lot using the application and the email. I had a ride on Wednesday 6th of March from Designy on the ring road in front of Carrefour Maadi to Mokattam. The trip number was ([protected]). The driver arrived and by the middle of the trip he told me that his phone went out of charge and when we arrived he asked me to end the ride. I checked the app and found that I couldn't end the ride from my end, he is the one who should end it. I tried to call the call center but I couldn't, so to end up the situation I told him the fees the app told me about while requesting the ride was between 17 and 20. I gave him 20 and told him that I will be informed from the app if the ride costed higher or lower. He called me after half an hour and told me that he just ended the ride now after he recharged his phone. Now I arrived Mokattam at 8:20, this is the time when should the ride ended, the driver ended the ride at 8:54. How come I got charged on waiting half an hour time after I have already arrived? And you put on my wallet (-13). To be noted, I am not complaining about the driver because it was his first time to work as Careem driver. Please solve the issue because it's not my problem to get charged on a time that I didn't use after my ride. I am really so upset and not happy dealing with your company and this is going to be last trip using your application, I will go for other company that respect their customers. You totally ignore my emails and no one replied since last week, the first time I submitted my issue. This is a bad reputation for your company.

My account was blocked for no fault of mine.I have been following careem for 3 weeks now but no success.
On 13th feb, txn id [protected] I gave 100 sar to Driver, he gave me back 45 sar n deducted his 11 sar, remaining 44 sar was credited to my account, but app stopped working after that. Since then iam following up, they said acc blocked for suspicious activity, but this was my 2nd ride n i told what happened.
One mail said to update my local no. which i did on web but my app is still not working n 44 sar is also pending

Sandeep donde
+[protected]

Muhammad Arslan Qasim (rated 5*)
Contact no registered on cream: [removed]
Email id: [protected]@gmail.com
Place of travelling: Rawalpindi

My Captain name: Muhammad Rafeeq
Vehicle category: Go
Vehicle: silver toyota corolla
Vehicle registration no: LEA [protected])

I called Go captain today (09/03/19) near HITEC university Taxila at about 8:51 am. Destination i mentioned in app was Daewoo express bus terminal Rawalpindi for which estimated fare ranged from pkr 317 to 380 (no peak factor). Drop off time was 9:24am. At destination, captain asked for pkr 838 and we received email for same ride fare also. We complained to careem CCS, who told us that we travelled 48km while in actual, distance travelled was about 21km only. After telling them situation, we were assured that after reviewing, I'll get back in my wallet my extra fare amount which we paid to captain. But so far, i haven't received any credit in my careem wallet. So, it is requested that you kindly review my complaint and send me my credit asap. Screenshots of email received are attached. Please see.

I had booked a cream on 8 march at night from ma promo came in notification in which 40% off I reached my destination after I reached he ask that to pay 1500 on my ride from Rawalpindi to tarnol I told him to tell me why it is so much he asked that peak time is applied he make much amount but Maximum 500 I always pay to go to tarnol because I know the cost he made too much amount kindly focus on my complaint he also delete the data and in my last ride it is not displayed kindly keep work on my complaint and make some way to give my money back this is not the good thing make by your captain to us thanks.

Asalam O Alaiku. Sir I complain that I book ride on 2nd March 2019 at 1:14 pm. Due to un availablility of net the Ride Driver charge additional charges Rs. 318. Please Inquiry the said driver and give me the additionial charges Rs. 318 on Urgent basis. I complain 3rd time but no reply and no receive back of addiotnal charges of my account. Plz return back of Rs. 318 on my careem account on urgent basis and see the detail of ride that i was book. Vehicle Number: EF-952, Vehicle Driver Name: Malik Hassan. Plz return back additional charges on urgent basis.