Careem
Reviews and Complaints

Oct 22, 2019
Dear Sir/Madam; My name is Muhamamd Naeem and I am captain of Careem and was driven car for careem as captain and maintained rating 4.83 in the category of silver with 100% acceptance Careem. Today my captain ID has been blocked without giving any reason. I am continuously following up with the office. My CNIC # [protected].
Please resolve the matter and give my sold reson for blockage of my cream id.

Dear Sir/Madam;

My name is Muhamamd Fahad and I am captain of Careem and was driven car for careem as captain and maintained rating 4.9 in the category of Careem. few weeks ago my captain ID #: 1498996 has been blocked without giving any reason. I am continuously following up with the office but they are unable to solve my problem or given any justifiable reason for blocking of ID. I would request you please activate my ID at the earliest so that I can continue with Careem. I was left my job and joined Careem as captain but unfortunately since last week I am unable to use my captain ID and right now I am jobless. Please Please activate my ID. Thanks

Captain ID: 1498996
Name: Muhammad Fahad
Contact: [protected]

my account has been permanently blocked by No reason . I launched complaint so many of times but careem managment don't answer me why they blocked my Id. Managment tells me provide car Document CNIC numbers etc. I send them all their desires documents but my account has been still blocked nd there's no response from the entire management of careem.thy provide me a help line number for further updates regarding my Id but that given number isn't responding from last few week.I accept loans by frnds nd family to fulfil all the needs. There's very clearly written in careem policy tht thy permanently block all those who has done a serious crime like harassment or killed a murder etc. But i hv never done all of these because i knew my limits. I respect all the riders nd well behave with them. Its my humble request to the desire ones pls hlp me out. Open my blocked Id to serve riders nd behalf on them to my family.
Thanx nd best regard

My account get block by careem
I visited careem care centers
They said that it's blocked permanently
I have a little issue only in last ride
That the fare is 430
They give me 530
I enter the amount in the account
And they said that give us back 100 it's because of misunderstanding
Please is there is any solution for this
Muhammad Usman
[protected]
Ha403

I had book my ride at about 10:30 am today from Sector C Askari 11 Lahore Pakistan to Daewoo Terminal Thikar Niaz Bage.
Mr. Muhammad Waqas Tassadaq driving white WagonR Reg #LEE-8606 pick the rid. After waiting for 15 minutes whe call him he responded that he is on the way.
His location on app was not visible. After another 10 min i call him again he still could not locate the way to my pick point. As he was actually bussy some where and was not started yet moving. Cos i was getting late so i requested if he is not interested he can cancel the ride. But he insist that he is coming.
After a wait of next 15 min when i call again he started abusing and say to be patient we are serving u with fatigue etc bla bla.
I told him that i am getting late and will lost my ticket wich was booked on Daewo from LHR to RWP but he started abusing and ask u may cancel i am not coming and not cancelling the ride.
With no other option left i had to cancel the ride and book a fresh ride.
I would like to see a strict action against him with feedback be provided as well

I have booked a ride and your captain accepted my ride he was 13 mins away from my location... I waited for 20 mins and he arrived at wrong location and called me that i reached but he was at wrong place and ge cancelled the ride suddenly so i don't have much information of captain but i got his mobile number... Please take an action on it he wasted my 20 mins i got late because of that captain. He
+92 346 7107680 here is the number of that captain...

Im a regular careem customer and I'm glad to say that your service sucks and you are very good in taking money from people.

I have been trying to reach your uselss call centre but it seems that you stopped hiring human beings and started using robots to answer the phones and then disconnect!

I have complained on your stupid application and a stupid person replied to me like an idiot without even understanding what im saying to avoid.

I booked a ride today from Dubai Mall to Churchill Towers at 02:41PM and your [censored]ing taxi driver was late and never called me! I was waiting for 20 mins in the heat and then when I called to check where is he mentioned that he's on another side of the mall, didn't even bother to call and when I asked him to pick me up from the location I was, he refused and mentioned RTA cabs are not allowed some [censored]! and then you guys flicked 16aed from my card as cancellation fees although the ride was booked on cash basis so you basically stole the money!

I need a callback from your management and I need the money back or else I will raise this with the police and its not a joke.

Dina Yehia
[protected]

We have encountered inaccurate waiting time information the past two days. First one, immediately was cancelled. Second one, after seeing that travel time of the captain kept increasing. Obviously, he will not reach the arrival time.

I have complaint to refund the costs, but aside from taking more than 24 hrs to respond, they had rather attest to their system error.

Another thing, they were supposed to credit to my account another cancellation, abd I have kept following up -- still nothing is done.

This is their modus, and will keep your hooked in the attempt to consume back the credit the have mistakenly charged you.

we requested a careem taxi in the airport on Sunday morning 22nd september.

First of all the car was very smelly and we really suffocated.
Second, the car wasn't parked in the airport. The driver dropped a client and directly came to the airport to pick us.
Third, he made us walk a very long distance because obviously he didnt park in the dedicated airport parking to avoid paying the parking fees.

He drove through a longer distance and a longer road to our house although i made sure to tell him no to do so.

At the end, the rate we paid for this trip was not worth it and we really regret using this service.

On what basis are we charged a 35 aed for airport pickup whereas the car simply didnt pay for anything at the airport and made our life a hell to just pick us up.

What difference from a regular taxi is your service if the car is so smelly that we literally wanted to vomit throughout the entire trip?

Why did the driver take a longer road?
Why wasn't there any transparency about the additional charges we had to pay ?

We are a family that was hoping to have a quality service trip to our home, but our experience was terrible and we were annoyed the whole trip and it even became worse when the driver told us the amount we had to pay especially that this wasn't informed to us earlier or clearly communicated in the price estimate .

We are dubai citizens and definitely this latest experience changed our perspective towards careem services .

The services which careem is providing in Pakistan is based on cheating and fraud . Their calculation, the rules are all fake, when ever some one books the ride they never ever charge either the base fare or even the max fare .I have complained number of times, but unfortunately the people also working in this organization are incompetent and incapable of solving the issue ..
Please kindly keep a check and balance and, regulate them to be fair in dealing .
It seems like this company is full of greed and hunger, and focuses on grabbing money from the poor and local people.
Will be great full if the issue is resolved.
Thanking you
Imran Khan
Dha, karachi

sir salam w rahmatuallah, sir me abi 2 week pehly karachi se islamabd ayaa careem me kam karny k leye, me karachi me careem ka first 3 captain me se ho our 2015 se ab tak careem me garhi chala raha ho, sir pechly week yeh ride mere pas aayi our es ko jaha jana tha our jo hamari zimadariii hei ride aany k bad, me ne wahi kiyaa our credit card ki ride thi our customer ne muj se cash bi 3000 leye our tip me add karny ka kaha our add bi keye, mgr sir ab yeh ride na portal me show ho rhi hei our na sir yeh pesy mujhy careem se mely hei, sir 23 thousnd ride k hei our 3000 cash customer ne lahor me muj se leye thy, our sir me taqreban 7 se 10 martaba ofice ka chaker maraa hoga our line me karha ho k pura pura din zaaya hojata hei, our sir meri garhi dubai islamic se leassing per nikalii hui garhi hei, sir ab tak ofice ki taraf se koi musbath jawb yaa karwai nahi hui hei, sir me ap ko yeh bi batata chalo k yahi per ek our busnis plus driver se meri mulaqat hui hei our us ko me ne apni stori bataii sir itefaq se usi driver k sath esii pasenger ki esii tarah lahore aany jaany ki ride hui thi our same meri tarah us kaa bi portal me na ride show ho rhi thi our na pesy us ko mely, sir agr pasenger koi fraaad hei tu humy kesy pata chalega k yeh pasenger galat hei our es ne careem boking apps k sath kuch kiya hua hei, sir plz hum ghareeb log hei our yahi hamari roozi hei, pasnger k sath ab tak me rabta me ho our wo muj se daily bat karta hei our demaand karta hei k 5000 rupy send kar doo our me ap ki lahor wali ride verified kara doga our ap ko pesy mel jayengy, sir us k gar kaa bi pata hei plz sir ap log koi tareeqa nikalo k yaa tu pasenger ko pakrhy yaa mujy apny trip k pesy delaa dey

An amount of QR. 89/ was deducted from my credit today morning at 7:01 AM(23-09-19) by CAREEM NETWORKS FZ L.

I never request or purchase a rides, the deduction is unacceptable without my knowledge, kindly arrange to rectify this problem ASAP and credit the amount QR. 89 to my account within the day.

here is my contact details in QATAR, 0974 [protected] / 0974 [protected]

Your prompt action for the above is highly appreciated.

I take a taxi twice a day in Dubai travelling between The Villa and Outsource Zone.

The Careem Rideshare Dubai app is not very good.
It will not accept my home address at The Villa.
Admittedly, the app has improved a bit in recent times and will now accept my neighbour's address.

Issue Number 1:
several months ago I called a Careem rideshare.
I called the driver and gave him directions to my house. He did not arrive.
I called the driver again and gave him directions. He did not arrive.
I called the driver again and gave him directions. he did not arrive.
I called the driver again and he refused to answer my call
The ride was cancelled by the driver and I was charged AED 18.

This morning I tried the service again.
I was charged :

60.67 for the ride (about AED20 more than a taxi) - see receipt below
18.00 for the driver who never came
I paid the driver AED 80.00 in cash

I received an email message to say I still owe AED 18.00 to this terrible service provider.

Please process a refund of 18 AED for the rude driver who never came.
Please remove the negative balance on my account
- phone number + [protected]
- email address: [protected]@dunia.ae

Anne Starky
Mobile: + [protected]
Work: + [protected]

My line I use for careem is +[protected].i was being charged a fare while I am ordering careem and the driver who was supposed to pick me up did not give me a chance to pick up his call and canceled his call, right away without waiting a min to pick me up. I would like a refund for the money I was charged on my account since I was charged without a significant reasoning.

I am from Karachi Pakistan I lost my bag during a careem ride the ride captain had already informed me that the he delivered my bag to Careem office in Karachi Malir but no contact information for that particular office situated in Malir Karachi has ever been provided by Captain or Careem help center despite my thousand email sent to careem to just I need the contact details of Careem Malir Karachi centre to collect my list bag

Althogh Careem help centre provided response to each and every mail but never provide me contact details of said office and every time they write that problem is resolved already.

Please just provide me the contact details of Careem Malir Karachi contact details to collect my lost bag.

Best Regards

Farooa Khan
0092 [protected]

On Wednesday, 11th September my kids booked Careem from GEMS Wellington Al Khail to Umm Suqeim 1. The driver refused to listen to the request to go left and instead turned right which adds more to the fare. The kids were still requesting the driver turn around when possible & resume the correct route. He did not. He stopped on a road & refused to drive. My daughter was very upset & scared. He then drove & told the children to get out 1.5 km from home at 820pm at night with 6 bags. My children had finished school, gym and swimming training. They walked home by themselves and were frightened that something may happen. How can this be a part of the Careem service? This is unacceptable, unprofessional & unsafe. Please, please follow up on this incident. I have attached a photo of the license plate & video of the incident. The final photo is where he told them to get out.

I booked rikshaw from Nazimabad to PMC Faisalabad
Rikshaw number was FDU 1298 Driver name Anis Hussnain phone number 0092 0305 6368718 He powered off his number and put on cream that driver has arrived but he was not at the point
I contacted him a lot but his number was off
After 5 minutes he cancelled the ride and due to his mistake I got PKR 93. Now I want to complain against him

I was waiting near PMDC Islamabad. i need urgent ride. so book a bike ride. but the captain never arrive. My 1 hour was wasted. I have book two. no one arrived. At the end i was Rs 80 first and Rs 80 second times. I was in a difficult condition. Why am i being charge if captain never arrived to my location. They are making easy money. Stop this fraud.

on 1st of septemben 2019 I booked a career delivery to get few makeup items delivered to my friends house that i had forgotten to bring. The fare it showed at the time of booking was Rs. 90 as it wasnt that far away. i had an outstanding charge of Rs. 189 for previous cancellation. I received a notification that for this delivery I will be billed with the outstanding charge. The rider accepted the ride when he was 20 minutes away and also showed as arrived even when he was 20 minutes away from the pickup location this incurred an exhuberent charge on me as i allegedly kept the captain waiting for 20 minutes. I complained about this and i got the refund for that amount. But the issue for this ride goes deeper when the driver arrived at the delivery location I sent out my friend to pay him and collect the items I gave 1000rs for a ride that showed 280Rs. And the driver did not give a penny back even when my friend asked him twice he just said it is adjusted in the ride and the negative balance. At that point my negative balance was still showing. I am so disappointed in careem captains that i will not be using their services anymore. It isnt the loss of this amount but being cheated so audaciously that has me turning away from the company. Now I understand careem did not have a hand in that driver cheating me out of a 1000 for a ride that was for 90, but I will be campaigning against the company's services until that driver is let go as this sort of behavior is highly unacceptable escpecially in delivery rides where sometimes you trust the captains with some valuable stuff to be delivered to you. Captain Name is muhammad Qasim Mustafa Bike Number: RIN 3964 Phone Number: +[protected]

Sir, despite so many times requested to careem helpline numbers, emails and approach their Islamabad offices but nil response. It is clear to you we are regular careem partner/captain and using since last two years. But on 25/08/2019 careem reversed our - 6900 weekly and daily bases all 8 bonuses with such baseless statement" amount reversed 100% from - 6900 bonuses for fraud"
Dispute/issue on bonus reversal without any legal reasons... Careem issued statement is totally baseless and false because we are very honestly and loyal partners of careem since last two years...
Kindly recheck my driver account payment cycle from 18/08/2019 to 24/08/2019 and re-add our bonus payment to our account please.
Our Particulars are below:
I am vendor and my cell no is [protected]
My Driver detail is below as
Driver Name : Abu bakar
Driver Careem ID=1679131
Driver careem cell no=[protected]