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CB Airlines and Air Travel Caribbean Airlines Flight cancellation on 20th August 2023
Caribbean Airlines

Caribbean Airlines review: Flight cancellation on 20th August 2023

C
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8:49 pm EDT
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My name is Chandrawatee Jagoo-Balsingh. I had a flight BW 603 reference number 459 PRW on Sunday 20th August. At 1035 am I got an email saying my flight has been cancelled. On Monday I made contact with the center and ask to be put on the next available flight as I needed my medication and cannot stay indefinitely. No one called me . On Tuesday 21st I also made contact with the center. At 1:30pm I saw there was a recovery flight and made contact with the center again no one knew when I can get a flight. I made contact again when I saw a flight was schedule. I was then contacted to come to board on XP 8501 operated by Avelo airline schedule to leave at 6:30 pm on Tuesday 22nd August. Upon arrival at the airport chaos reigned. I asked, as I had purchased a business class ticket with my miles, I would be treated as such, however there was no such thing as business class nor good treatment. Staff attitude was horrible. I am hearing impaired, which I told them and was not treated good at all. In top of that rushing and chaos, the flight did not leave until 8:35. The sandwich which was served was frozen and only water was available on board for they only had 48 sodas and no tea. I was really looking forward to my flight in business class on Sunday and was really disappointed. I filled out a complaint form and my ticket number is [protected]. My email address is [protected]@hotmail.com. cell phone1868 7990827

Desired outcome: I will like some compensation for all that I have went through for two day stay out of country and for a reimbursement of my business class ticket since there was no business class on the chartered flight

Oct 06, 2023 2:26 pm EDT
Caribbean Airlines customer support contacts
Address

Iere House, Golden Grove Road, Piarco, TT

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Dear Valued Customer,

We acknowledge receipt of your complaint posted on this site. Please accept our apologies for the inconvenience caused on this occasion.

In order to address your concerns, we invite you to submit your complaint via our website:

https://www.caribbean-airlines.com/#/contact-directory/customer-relations

We appreciate you choosing Caribbean Airlines and thank you for your patience.

Sincerely,

Customer Experience Team

Caribbean Airlines Limited
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This complaint has been resolved automatically due to user's inactivity.

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