Menu
For Business Write a review File a complaint
CB Airlines and Air Travel Caribbean Airlines No compensation received for flight delayed over 12 hours from Kingston to New York
Caribbean Airlines

Caribbean Airlines review: No compensation received for flight delayed over 12 hours from Kingston to New York

G
Author of the review
4:55 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On July 25th, 2023, my scheduled flight from Kingston, Jamaica, to New York City was severely disrupted, resulting in a delay of over 12 hours. My original departure time was 7:05 am, but the flight was postponed until 6:55 pm. Faced with the risk of missing my connecting flight from New York City to Berlin, I had no choice but to secure an alternative flight with a different airline for the morning to ensure I reached my destination on time.
On August 10th. I received this email from Customer Service.
Dear Mrs. Ramirez,
We acknowledge receipt of your correspondence relative to your claim with us.
We wish to advise the claim submitted is currently being reviewed once completed you will be further advised.
In the meantime, we thank you for your patience.

Kind regards,
Leanna Balkaran-Parmashwar
Customer Experience Department
Caribbean Airlines Limited, Iere House
Golden Grove Road, Piarco,
TRINIDAD W.I.
Telephone: + [protected] ext. 2424
Fax: +[protected]
Website: www.caribbean-airlines.com
Over 2 months later I haven't received any other update or compensation on my case even after sending multiple emails requesting an update.

Desired outcome: I would like to receive compensation for the great disruption on my flight making me incur other travel expenses.

Oct 27, 2023 3:37 pm EDT
Caribbean Airlines customer support contacts
Address

Iere House, Golden Grove Road, Piarco, TT

File a complaint Write a review
Dear Valued Customer,

We acknowledge receipt of your complaint posted on this site. Please accept our apologies for the inconvenience caused on this occasion.

This matter is being investigated and you will be contacted shortly.

We appreciate you choosing Caribbean Airlines and thank you for your patience.

Sincerely,

Customer Experience Team

Caribbean Airlines Limited
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Caribbean Airlines reviews & complaints

Caribbean Airlines - terrible customer service at jfk counter 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Caribbean Airlines - articles stolen from luggage 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Caribbean Airlines - ruined my wedding 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Caribbean Airlines - raw fish juice leaked on my luggage in cargo hold
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Caribbean Airlines - Direct flight issue. Return from Georgetown Guyana to YYZ Toronto. Jan 1st 2022
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Caribbean Airlines - Suitcase
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Caribbean Airlines Contacts

  2. Caribbean Airlines phone numbers
    +1 (800) 744-2225
    +1 (800) 744-2225
    Click up if you have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 1 1 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number
    United States & Canada
    +1 (800) 523-5585
    +1 (800) 523-5585
    Click up if you have successfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number
    Other countires
    +44 207 644 8845
    +44 207 644 8845
    Click up if you have successfully reached Caribbean Airlines by calling +44 207 644 8845 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +44 207 644 8845 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +44 207 644 8845 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +44 207 644 8845 phone number
    United Kingdom
    +1 (800) 744-2225
    +1 (800) 744-2225
    Click up if you have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number
    Guyana (International calls)
    800 29737
    800 29737
    Click up if you have successfully reached Caribbean Airlines by calling 800 29737 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling 800 29737 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling 800 29737 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling 800 29737 phone number
    Havana, Cuba (Local calls)
    +599 97 889 959
    +599 97 889 959
    Click up if you have successfully reached Caribbean Airlines by calling +599 97 889 959 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +599 97 889 959 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +599 97 889 959 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +599 97 889 959 phone number
    Curacao
    +1 (345) 769-4071
    +1 (345) 769-4071
    Click up if you have successfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number
    Grand Cayman
    +1 (833) 522-4762
    +1 (833) 522-4762
    Click up if you have successfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number
    Dominica
    + 58 212 762 0231
    + 58 212 762 0231
    Click up if you have successfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number
    Caracas
    +1 (868) 625-7200
    +1 (868) 625-7200
    Click up if you have successfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number
    Trinidad & Tobago and Suriname
    More phone numbers
  3. Caribbean Airlines emails
  4. Caribbean Airlines address
    Iere House, Golden Grove Road, Piarco, Trinidad and Tobago
  5. Caribbean Airlines social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Caribbean Airlines contacts