CarId
Reviews and Complaints

Contacted CARId regarding the issue several times to try and resolve. The product broke during installation. Two different installers had the same problem. The manufacturer instructions were followed to the letter. When the windows were closed per instructions, flanges broke on both deflectors. I offered to return the broken parts and the uninstalled rear deflectors. They refused a warranty replacement, but offered a $20 refund. I plead my case further and they retracted the refund offer leaving me with nothing but expensive broken parts. The determination was made by the manufacturer that this was an installation error, but it is not the case. They did not witness the installation and have no grounds to make this determination other than conjecture. It is a convenient out for them to not honor their warranty. I have never felt more ripped off than having dealt with this company.

I contacted carid on 11/26/2108 about buying 4 Axe Ex20 Rims. I was contacted by kim Dodd's aasaking for inforamation on my upograded bear b rakes so she can sitdown with Axe wheel company to make sure the rims i wanted fit my Mustang Gt. I gave her all the info she needed, after which she copntacted me saying that there are no fittment problems and i can order and recieve my rims. i also told carid that i will not put the rims on mycar until 2019 summer time. boith caruid and myself felt that this was a no issues sao me waiting until summer would not be a PROBLEM.(i have all emails showing my discussion on fitment & Rivets/Centercaps with both dodd's and jorge. when i went to install the rims in 06/07/2019 to my surpise the rims did not fit then front wheels the brakes are right on the innerside of the rim. when i contacted carid they immediately said that the 30 day return policy had passed and that my car has upgraded brake lol, when i showed them the emails with all info and opproval by them and Axe wheel co. saying that the rims will fit my car they went back to the 30 day policy. carid has a Guaranteed Fitment policy that say if the rims dont fit they will take them back and find ones that do without no mention of there 30 day polies, it front and center on there web page. I beleive that i did nothing to make thos rims not fit, i took all the nessacerry step to give carid all info so they and axe can make a professional decision whether rims fit or it doesnt. The fact that they determined it did and the fact i told them about me not putting them on until summer 2019 cover me and make them responsable for this mess and they should take back these rims and work with me to get one that fit or just refund me my money it's a slam dunk in my opinion. they have been so unprofessional and i am disappointed, plus what the hell am I going to do with rims that don't fit my car.
Hi Hector,
I'm reaching out to you regarding your recent wheels order with us. The manufacturer is letting us know that the front wheels MAY require a 3mm spacer to clear the brakes. It may not even need any spacer, they're just letting us know of the possibility. We will send the spacer with the wheels at no additional cost to you. I just want to make sure this is ok with you before we continue with the order and start painting the wheels. If you are not ok with this we can switch your order to something that does not require a spacer.
Please let me know either way, at your earliest convenience, so we can proceed with your order accordingly.
Sincerely,
Kimberly Dodds
US Wheels CS
Phone 800.505.3274
Email: kimberly.[protected]@carid.com
Thank you so much! I am sending it over to them now, should have a response shortly on it.
Sincerely,
Kimberly Dodds
US Wheels CS
Phone 800.505.3274
Email: kimberly.[protected]@carid.com
On 2018-11-28 13:31, Hector L Perez wrote:
...Hello Kim Here is the front brake system I installed in my 2007 Mustang Gt [protected] Mustang GT Baer GT Plus 14" Front Brake Kit Part#:BAER-4261096 you can send this info to the AXE Wheel manufacture - EX20 Rim to see if will fit CariD Order #[protected] I will wait on your answer and take steps accord…
Great news! The vendor said these wheels will fit no problem. They didn't say anything else about spacers so it looks like you won't need any. I am having them proceed with your order. Please let me know if you have any questions!

On May 25th I reported the passenger LED bulb was not working anymore, it is only 1.5 years old, but CarID alleges a "spectacular" 5-year warranty. They persist in multiple emails to tell me I have to tear my car apart and do the dirty work of assessing the problem - which I determined to be the converter that attaches to the bulb itself. I supplied them with photos of my disassembly of the car, and the results of testing.

Still, they delay and try everything to avoid satisfying the warranty claim. Further emails they allegedly sent (but I did not receive), then by phone I discover that I need to "Field Destroy" the part and send them the photograph. Which I did. I get one email saying they received the "Field Destroy" photo, and the next morning I got another separate email from some other "Customer Service" incompetent saying I still need to send that "Field Destroy" photo when I already received confirmation from someone else that they did receive it. It appears that staff there do not communicate anything amongst one another at all. The left hand never knows what the right hand is doing.

It is now almost 2 weeks, and still no resolution. All I want is for CarID to replace that Converter/Inverter unit so I can have the LED fully functional again on the car.

On June 6th, this is the email I finally received after sending the "Field Destroy" photo on June 6th:

************************************************************************************
On 06/06/2019 6:26 PM, Zara Amora - CARiD wrote:
> ## Please Reply ABOVE THIS LINE ##
>
> Dear Andrew,
>
> Thank you for contacting CARiD.com!
>
> Please accept our sincere apologies for the inconvenience. I received the field destroy photo you sent and uploaded them to the system. We appreciate your cooperation!
>
> We will process the replacement of 1 qty of the controller of LUMEN® H11XHLC-G7S - G7S LED Conversion Kit (H11). Once completed we will send an email to notify you and we will send an email with the tracking number in 24 business hours after the shipment.
>
> If you have any additional questions, please feel free to contact CARiD.com anytime!
>
> Thank you and have a great day!
>
> Sincerely,
>
>
>
> CARiD
> Zara
> Customer Service
> Customer Experience Center
> Phone: 800.505.3274
> Email: support@carid.com

************************************************************************************

Then, this afternoon I got this from yet a different "support" person to my further fuel my anger:

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On 06/07/2019 1:42 PM, Tim Russel - CARiD wrote:
> ## Please Reply ABOVE THIS LINE ##
>
> Dear Andrew,
>
> Thank you for contacting CARiD.com!
>
> We received your pictures. We have sent them to the manufacturer. Once they are reviewed, we will process replacement.
>
> If you have any additional questions, please feel free to contact us at CARiD.com anytime.
>
> Thank you and have a great day!
>
> Sincerely,
>
>
>
> CARiD
> Tim
> Customer Service
> Customer Experience Center
> Phone: 800.505.3274
> Email: support@carid.com
************************************************************************************

I've attached the photo of the "Field Destroy" photo, and Zara above said the part would be sent out, yet "Tim" contradicts that by saying they have to send it to the Manufacturer for yet another "approval". I see nothing but stalling tactics and very poor customer service here.

Attached are also the photos I took of my "diagnostic" which involved having to drop my front bumper and fenders. After more than 3 hours of my time, my determination was the bulb was fine, but the inverter attached to the bulb was not. It is clear to me that the customer does not matter when having to address and fix a warranty issue.

Also, 2 photos of the light not working with the defective inverter/converter, then after testing with the inverter/converter from the Driver's side, the light was working.

Now along with all the emails back and forth, I have spent now well over 8 hours of my personal time. They show no concern or care about the fact that it is unsafe for us to drive a car with one headlight out, but also it is illegal.

I did my due diligence here, and no one should have to fight like this for a warranty issue - especially when you buy the product on good faith that it is protected by their 5-year warranty.

I think management needs to ensure communication between staff on specific issues, and they need to be more customer focused on resolving warranty problems.

Dealing with a minimal cost of replacing the faulty part would have kept us as customers and more sales down the road. Instead, they chose the path of poor customer relations - inevitably leading to no further sales from us, or anyone we come in contact with.

A happy customer will always come back, that is why Amazon does well. CarID has no such care for the customer.

CarID needs to rethink how they treat their customers because this situation has completely destroyed my trust in them - which means I will never buy from them again. And I will never ever recommend them to anyone.

So, it is now June 7th, and still no resolution in sight.

I ordered a bumper cover from CarID that totaled over $400. When UPS delivered it, I was at work, so they called and asked if they could leave it on my porch. I said that was fine. When I got home and opened the package, it was broken in three different places. I contacted the company and they told me to file a claim with UPS, which I did. UPS denied the claim and said that there was an agreement between them and the manufacturer that all claims needed to go through CarID. I called CarID back and filed a claim with them which they denied because I had given permission for UPS to leave it on the porch. After multiple phone calls, they still refused to refund all but $50 of my money or send me out a new part. This is the worst customer service I have ever dealt with!

I ordered almost $3, 000 worth of wheel tires brakes and rotors and I was sent the wrong rotors when I called to complain I was told it would cost me $100 to get the correct ones now I recieve my wheel that I have been waiting a month for and they are the wrong wheels as well I am done with this company I just want my money back
I feel like my life might be in danger if they are not paying attention to what was ordered how do I know that anything I ordered from them is safe to put on my vehicle brakes are very important safety equipment and if you can't pay attention to an order number what else did you not pay attention too very dangerous

Same complaints about previous Customers. I ordered a Rim and Tire Package, 2 Rims came damages. I was told as soon as UPS picked up the Damaged Rims I would be sent an Email with the Processing of replacement Items and it's been over a Month and I haven't received anything after Spending $2, 100.00 on Items I can't even use. They give you the run around

Purchased rims form carid. Came in damaged and poorly repaired with hand paint. They tried to explain the we're custom drilled and damage occurs in this process. Not on every hole then hand painted over. Also had incorrect backspacing. I do not believe carid ever sees the product s they sell nore can they uphold any quality control for their sales. They said they would work on the issue but have since been ignoring it.

I ordered KYB Front Struts for my 2002 Toyota Camary V6. As I opened up the box I compared both Struts very carefully. Upon looking at them, I found that there was significant differences in both struts. I realize that Left and Right will be different but there was different paint on one of them.
Let me start on a list of problems:
1) one Strut was made in Japan and the other USA.
2) The japan Strut look used, meaning that the black paint was faded and the USA Strut had a nice black gloss finish.
3) As I pulled up the dust boot cover the Strut piston had oil all over it. Like it was leaking.
4) The spring insulator was yellowed and look used. Also did not have any part # on it. The USA Strut did.
5) The Japan Strut Mount bolts looked warn, meaning the threads had wear marks on them and also had cheap plastic black caps that were brittle and could break easily. The USA Strut had clear hard plastic caps that protect the bolts and threads completely and were in great condition.
6) The Japan Strut, Nuts that came with it weren't class graded nuts. Also the nuts did not come in a sealed bag. These nuts have to be Torqued down to over 200 foot pounds, if they would of broke while I was driving, that's a law suite waiting to happen. I will write the better business bureau about this and it's a safety hazard. The USA Strut came with the correct nuts and were class grade rated.
7) The Japan Strut had paint that was flaking on it.
8) When I opened the Box that contained the KYB Japan Strut, the quality control paper was not singed or dated. That tells me that no one looked it over. Bad company practice. Another law suite waiting to happen. This company seems to have no quality control whatsoever.
9) After complaing to a CARiD Supervisior last week on Sunday. I thought this was resolved. NOPE, think again. More problems. I was told before I could get another Strut sent to me, I had to send pictures and send the other Strut back and have the supplier look it over. I explained in detail that I already had taken time off from work to do this. She explained that if I want the part sooner, I will have to pay for it again. At this Point I just wanted the part so I wouldn't loose any more time from work.
So fast forward, I get a tracking number 2 days later saying it will arrive on Friday. Now I look at the tracking number a day later and its changed to Monday.
Why didn't the supervisor have the part Sent Next Day Air? Now because I thought the part was coming on Friday, I took another day off to get it installed. More work lost!
Now I have to wait until Monday.
I have pictures and Documented everything and will file a complaint with the Better Business Bureau .

I advise NOT TO GET ANYTHING FROM THIS COMPANY. Very poor customer service.

I made a purchase from CarId and was missing pieces and one thing I purchased was the wrong size. I have been trying to get issues resolved with them but I get the run around on the phone and 0 responses from emails. They are Johnny on the spot to make a sale but ignore you about their mistakes and fail to correct them. I'm being charged for something I can't use because it's the wrong size. I have to purchase a part that was suppose to be included and go back to have it put on which is going to cost more money now and they offer a military discount which I did not get after submitting the documentation they said they would take care of (before the purchase obviously).

I made a mistake of buying from this company. I bought some fuel injectors, and were defective. I reach out to them to tell them I need a refund and they just keep asking me to wait 24-48hrs to get a label on my email to return the part then they will refund my money. After almost two weeks I have not received anything. They are telling me the injectors were fine, I am still fighting for a refund, I am having my mechanic talk to them because they do not believe the part was defective. I will advise you to look somewhere else, stay away from this company their parts dont work!

Bought a brake booster on 1/10/19 with the understanding I would have it 1/11/2019. Were a business and its a customers vehicle part.

Friday nothing call them up. Oh were putting it in the box right now and you will have it sat or monday. Monday nothing. Called again.

We shipped it out and you will have it on 1/17. My customer is pissed, I could have had it from other suppliers for monday guaranteed. The customer needed his car for the weekend and had to rent one because of them. We have a ticked off customer.

There excuse is the shipping times are just a estimate. Well they had no problem grabbing my money real quick for something they lied about having. They say I wont get a refund until I ship the part back to them. I want this payment stopped, this company is a fraud.

I buy over 400, 000 in parts a year and thought I found a good source. Boy was I misled.

This company is a big rip off. They send you defective product, will not exchange or refund. I bought LED lights from them, both lights had problems on high beam. One didn't work and the other had a spot in the center. Contacted them and they wanted to know if they were still in resell-able condition, I said sure but they don't work right. That tells me that if they do take a return they just repackage them and send them out to the next person that buys from them. They also asked for a pic or video and I told them I didn't have one and was not going to reinstall them just to take a picture or a video of them. There reply to that was that they have to have on for the manufacture. So I am just out $179.00 for something that won't work. I am going to report them to the BBB, and the state attorney Generals office for fraud.

I ordered brake rotors the front were the right size the rear were not.
Now its been past 2 months pushing to 3 and they keep saying they are checking with the manufacturers. They have been blowing me off for over a month now.
And to top it off they keep saying its out of there return window time
I remind them that only counts if they did there part correctly the first time. It doesn't count if they ship the parts.
Got to Napa. Don't order anything here

They overcharge for shipping (40.00 on a 170.00 order) then ship parts after the estimated delivery date. When you call them they say they will provide you with their shipping policy which means they think their slow shipping is the norm. 10 days for simple spark plugs is way too long in today's 2 day shipping environment. I can't go to the parts store now because you can't get a refund until you receive your order which will be next week I guess.

The WORST customer service. Went with company after they advertised free shipping. Saw they offered Military discount so I called and was verified and approved. Didn't realize until later that they gave me the discount but took away free shipping. Wasn't much more so I didn't make a deal of it. Ordered tail lights. It rained a week after install and they filled with water. Contacted Car ID to see if I could get money back and return items. Would not do a refund. Not their policy. They will only replace with same (defective) product. Will only send replacements after they send me return label, send back old lights, and then review my account. More than a week later and still no return label. Call and they are still "processing" label. Called again and demanded refund. They finally agreed, but will only issue refund after they receive old tail lights. Still "processing" return label. Return label "should be done in another 24 to 48 hours". The same label I have been waiting on for more than a week. It states on website main page "Easy Returns". That's a joke.

When I purchased the tires on a Tuesday the 9th I clearly stated to Anthony that I will be on the road on Tuesday Mourning for Florida due to being a insurance adjuster and needed to be down on Florida to inspect claims I had set up for inspection due to the Hurricane. Anthony fully understood this and I told him if the tires can not be to my home on Monday to cancel the order. He reassured me that he and his manager will walk or push this through so it will be there for Monday. NOW both of these lazy Piece of [censored]s did not walk this order through and the order was not put of for delivery until Wednesday night at 9 pm! This order was not canceled nor did these 2 "gentleman" did not take ownership of the mistake and just stated it was a possibility to get them on Monday. Then if they knew when they placed the order why not cancel as instructed and refund my money like I told Anthony to do. Then Anthony and Manager not answer the calls on The Thursday when I found out about this and they stated the order is shipped and it's mine! I had to change the inspection times of these insured who had their house damaged by a Hurricane that I would not be there to HELP them! I will and every chance I have to tell my story to every site and friends across the Country about your company! This is not good business. I very simple thing I requested is that you re-route the tires to Florida... yep These 2 [censored] refused this because they stated it was my issue and I had to pay for their mistake. (because they said it was a possibility for Monday) Even though I stated to cancel if the delivery time was going to be ON TUESDAY! This whole sale of these tires has caused many issues throughout the weekend and the beginning of the week to get the tires and having them installed it was a chain reaction of bad things happening!

I have included a link to the video of the process for buying rims and tires from CARID.com. At no point does the site or the process tell me that I can not cancel my order once I click purchase. They will not let me cancel my order per their hidden policy's.

I purchased a set of rims and tires from CARiD.com. 3 hours later, I ask them to cancel the order. Non-custom, in-stock items I ordered. They said I could not cancel the order and I would be forced to receive and pay for it. No cancelations period. They eventually explained that their policy is to not cancel rim and tire package orders. That is not what I was told or presented when I purchased. If there was a notice or a pop up that said you can not cancel this item, I probably would not have purchased. I explained to the support person at CARiD that this was not right, no where was I notified or could see a no cancelation policy. The support persons response was that he didn't make the rules, and that's it. He then said they would do me a "favor" and allow the order to be canceled but I have to pay a 9 or 19.95 restock fee on each item. I told them hell no, that is not a favor, that is a consumer theft. I am seeing what else can be done to protect us consumers from these greedy people. 3 HOURS! That's all the time that went by from my order to cancellation request.

Also, the website is littered with messages that say they will return or cancel your order without any issue. LIE

Do not do business with CardID.com

Before I ordered these covers I emailed the company and ask them specifically if these covers had seperate headrest covers. They emailed me back and confirmed that they did. The picture and description of the covers definitely indicated that they were seperate. When I got them they were one piece and I couldn't use them. I called and told them what had happened. They told me to return them and I PAY the return shipping costs. That certainly doesn't make sense to me. Horrible customer service!
I will not purchase from them again.

I purchased a wheel and tire package on 9/6/18. I received the order on 9/18/18 with all four wheels being damaged. Called CARid and was told I would have to start a damage claim. Ups picked up the packages 9/21/18. I was told as soon as ups sent tracking numbers to them a new order would be processed, that did not happen. Received an email that the new order had been processed on 9/26/18 and they would ship on 10/5/18. A few hours later I received another email saying there was a delay and they would now ship on 10/9/18. Today is 10/8/18 and I decided to call and check the status of the order. I am now being told there was another delay and they are unsure of the new estimated shipping date. It has now been over a month since I paid over $3200 for the wheels & tires and have no product.

Don't be fooled by their flashy website, online chat, etc. Recommend you do not do business with this company.
Initially, I believed the salesperson was very helpful. I wanted to order 17x9 wheels and tires for my wife's brand new Jeep. The salesperson advised me these wheels, although they should fit, might be tight and I should go with something more aggressive. He told me the same wheels were available in 20x10 with a -24 offset. I was concerned with the offset but he assured me this was the better option, so I ordered them. I now know this offset is too aggressive and the tires will stick out too much for what my wife wants. Not his fault, but was he being helpful or just upselling me on the more expensive 20" option?
The salesperson told me it would take about 2 weeks to deliver. I placed my order, and my credit card was charged (almost $3200), on 04SEP18. The website also indicated the estimated ship date was 14SEP18.
On 20SEP, having heard nothing about my order even though I had inquired twice online, I called and was told they were waiting on the TPMS sensors. I asked what the ETA was and they could not give me an answer, only "you'll get a tracking number when they ship, ok".
On 24SEP I called again and asked for the status of my order. Still waiting for the sensors. Still can't tell me how long. "We'll email you tracking information when they ship, ok". No, it is not ok! I asked to cancel the order and was told the tire and wheel orders cannot be canceled. I asked to speak to a supervisor, was told there were none but to hold on. After some time, the salesperson came back and told me my tires and wheels would ship the next day. Really? How did things change that quickly?
Well, of course, they did not ship. I understand their policy is they won't cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. They also don't have to deal with my wife who is livid that her Jeep is not done!
Shame on me for not researching the company before purchase. With almost 600 BBB complaints and thousands of negative online reviews, this company cannot be trusted. I just want to quickly receive a full refund and be done with them.