CarId
Reviews and Complaints

9/18/18
I purchased a set of wheels and tires from CARiD on July 09, 2018. Upon arrival, i noticed many issues with the order. FIRST, I had paid them an extra $152.96 to install TPMS sensors, which they did. The TPMS sensors are what tells your vehicle which tire is low and where it is located. For example "Driver's Rear". So every wheel/tire combo came with a location on it, such as "Driver's Rear". The problem is that if i placed the tires in the correct location, two of the tires where facing toward the back, instead of to the front. These tires are directional, and cannot be used backwards. They will need to be remounted, or have the TPMS sensors reprogrammed. Both of which cost money, both of which CARiD never acknowledged, nor did they offer to fix. SECOND, one of the wheels came with a giant "ding" in the face of the rim. Again, no offer to fix or replace. THIRD, every wheel/tire combo was mounted and balanced so they could be installed and driven immediately upon arrival, unfortunately the mounting weights that they used were not affixed properly, and fell off of one wheel/tire combo while simply sitting in the garage. This will need to be re-balanced, along with the rest that are using the same weights. If they fell off just sitting there, i'm sure the rest will fall off as well. FINALLY the biggest issue of all. The fourth wheel they sent me was not even the correct bolt pattern for my vehicle. My Kia Rio uses a 4 bolt pattern, and the last wheel had 5 bolts. This is absolutely unusable. I contacted CARiD about the issue. After many days and weeks of getting the run around, i was given a shipping label and told to ship the wheel with incorrect bolt pattern back to them to be corrected. Finally they stepped up and attempted to correct the issue. Unfortunately, they are now telling me that i must close my PayPal case before they will ship it back. They are literally holding my wheel for ransom until i close the case that is my only lifeline from them screwing me over. I feel they are being dishonest and attempting to get me to close this case knowing that i will not be able to open it again. I finally just requested all my money back via PAYPAL which i got months later. EVERYTHING they promise is a lie. Be prepared for horrible service and pre-scripted email responses not relevant to to the situation all. Their service staff is trained to just copy and paste and answers, never giving any personal help. Aaaaand upon delivery, every wheel and tire was posted with a giant orange sticker stating that you now own these wheels and CARiD will NOT be held responsible if you attempt to install them. Basically saying if you put them on and set the car down, you're stuck with them. FAR from what their website states. And be advised returning one of these costs about $70 each. That's out of YOUR pocket. Cost me $200 to send the other 3 trash products right back to this trash company.

CARID.com has been my worst online buying experience. I placed an order for wheels and tires and was quoted 10 days for delivery. After 15 mins I realized on the email receipt that delivery was much longer and decided to cancel. Called back literally 15 mins after placing order via the phone and was told wheels are custom fit and I will be charged be a 10% canceling fee to restock. Absolutely, absurd so I requested to speak to a supervisor/manager and was told they don't have a supervisor to speak with. I should have cut my loss and just paid the restocking fee; however, reluctantly kept order. Shipment arrived and wheels did not fit...wheels was not milled deep enough and CARiD customer service stated I will need extended (shank) lug nuts. I have been calling for a week and keep getting told that lugs will be ship today expect tracking by close of business. To be continued...

After looking over several sites i chose to go with car id for my custom wheels and tires for my car...i liked the fact that the site said in stock ready to ship with a 3-5 day delivery time...That was a lie...after placing my order and getting an email confering everything, i get another email stating there is a delay and it will be the 22nd before it even ships and a 3-5 day ship time...so i'm waiting 2 weeks on a supposed 3-5 day delivery...called customer service to find out why, was told they had to wait for the items to be shipped to them before they could mount and balance my wheels and tires and then ship them to me...that;s right these items were not in stock like the website claimed...asked them if they would cover the shipping costs to compensate me for the delay and was offered $40...wow...Will Never Do Business With Them Again

I placed this order specifically asking for overnight air delivery, since I was waiting at the delivery address for this part to repair my car. The first operator Jose
Jose's profile photo
Jose
Jersey City, NJ
x8775
managed to screw the order up by sending it UPS ground from Florida to Oregon ?
I could only get a tracking number two days later ?
The representative I spoke after that
CARiD
Stanley Farrier
Customer Care Advisor
Customer Experience Center
Phone: 800.505.3274 x82
Email: stanley.[protected]@carid.com
FacebookGoogle+YoutubeMyCARiD

Put me on hold for about 45 minutes hoping I would give up.

It is therefore fair to say that I will never deal with this company again and I will certainly not be very good mouth to mouth advertisement.

I am extremely annoyed and disappointed with Carid.com I have previously ordered a bumper for my Genesis coupe Hyundai. The part did not fit my car so I send it back waiting for my refund. I have been waiting for 4 week now, still no sign of my refund. I have contact the company several time now. But it seem like I'm getting the run around. Upon several emails sent to the company the claims department notify me with a email claiming that the product was damage. This is just asinine to me, to send back a damage bumper after pictures and email were exchange. Order #[protected]

I am extremely annoyed and disappointed with Carid.com
I have previously ordered a sunroof visor for my Saab 900i to be delivered to the UK. I paid online, and was then contacted to say it was going to cost an extra $70 to ship. I agreed to this, and ordered some seat covers too, asking that they be posted / shipped together. The seat covers were selling online by Carid for max $120 (size / model dependent)
I checked my PayPal balance today and $286.37 has been charged to my account!
I have not agreed to these charges, and have emailed Andy T three times demanding a cancellation of the order, and a refund of my money. I have heard nothing back!
This is a complete rip off company!

Sir/Ma'am,

I'm writing in regards to my order that was placed on May17, 2018 order# [protected] for $522.09. The kit was the wrong kit for my truck, I contacted CARID and requested to return it. Belltech was an hour and half away from me at the time so I mentioned that I could just take it directly to the corporation. After patiently waiting for an RMA to generate I was given permission to take the part in with the RMA. I drove the part in and dropped it off on Friday 25MAY18 at 3pm. I called Monday about my refund, I was advised that the company would have to process the return before CARID could refund me and it would take a couple days for processing. I was told to call back Thursday. I called back Thursday and I was told that they still didn't see it and try back on Monday. It is now 04JUN18 and no refund in sight. I call once again and was told that they had to call Belltech to verify that the part was dropped off as if I would just make up the whole scenario, after verifying that the part was indeed dropped off I was told my case was sent to the internal team to process my refund and it would take a few days to show back up on my card. I finally felt a bit of relief but it was misguided because 11JUN18 no refund was posted. I called AGAIN and once again the representative called Belltech to verify that the kit was received. After again getting conformation that the part was indeed received my case was sent to the internal team for the refund and this time it was going to get processed immediately as if the first time it wasn't important enough. During the time I was in the process of packing up my entire family to move overseas to the Middle East to meet mission requirements so I felt like I didn't have to be dealing with this sort of thing. I was promised that it was taken care of. I log on to my account 02JUL18 and realize that CARID still failed to refund me. Here I am thousands of miles and 6 different time zones later having the same problem I had 28MAY18. I called again late at night to make the time zone requirement to speak to customer service long distance and having to pay for each minute I was on hold because ONCE AGAIN the representative had to verify that the kit was dropped off with Belltech. 20 minutes later Max Guape advised me that Belltech confirmed it was dropped off. He told me that he was sending my case to the internal team to process my refund immediately again as if it wasn't important enough the last time. The phone call cost me $20 to make to get a refund that should've been given to me over a month ago. I check my account and no refund and no carbon copy on my email that I requested to actually see if my case was being sent anywhere. I don't deserve this kind of treatment from CARID over a kit that wasn't designed for my truck and one that wasn't opened and one that I hand delivered back to the company. Here is a breakdown of my time and efforts not taken seriously by your corporation even though I know this information falls on deaf ears:

May17, 2018- Called to place order (17 Minutes)
May 19, 2018- Received incorrect kit
May 21, 2018- Call to do a return (31 Minutes)
May 23, 2018- Call to get a status on RMA (22 Minutes)
May 24, 2018- Call to get acknowledgement that I was hand delivering kit to corporation (33 Minutes)
May 25, 2018- Dropped off kit to Belltech (93 Minutes)
May 28, 2018- Called to get refund because part was delivered (18 Minutes)
May 31, 2018- Called back about refund (23 Minutes)
June 4, 2018- Called back about refund (41 Minutes)
June 11, 2018- Called back about refund (37 minutes)
July 2, 2018- Called back about refund (20 Minutes) $20 for overseas phone call

Total time to get a refund that I still haven't received (6 hours and $20)

I'm exhausted to get a refund that I'm more than deserving of. This case is getting passed off to Navy Legal to handle the rest of this. No one wants to give me my refund so I'll let a legal team retrieve it, I've went above and beyond to get it on my own but evidently your company has absolutely no intention of trying to refund my money. Sailors don't deserve to be treated this way and your company needs to be flagged by the armed forces so service members aren't getting their hard earned money stolen from them.

Respectfully,
Mark

On Friday, June 29, 2018, I called the Sales Office to inquire about a Higher Quality Brake Caliper for my 2011 Ram 3500 Pick up truck that I use extensively for Towing. This is my Work truck and "TIME" is very important as I am not able to work without the parts. They gave me a recommendation for a part and then I inquired about when it would "SHIP" as every day I do not have the part, it is a day I will not be able to work.

Below the Part they provided a link to, there was a Counter and it said if I purchased in the next 3 hours, it would "SHIP TODAY". I proceeded to order the part ($213.69) and I received an email confirming my purchase @ 9:47am. Even today, it gives you a ticker count down that if you purchase within the next XXX minutes, it will ship out today.

The Product NEVER SHIPPED and since I have contacted them, they have generated a Tracking Number but 12 hours after generating the Tracking Number, the product has NOT entered the UPS system. I have talked to 3 separate people and they do not care that they have failed to meet their "GUARANTEED SHIPPING" but are well versed in re-routing packages back to their location... THEN they will refund my money.

I have asked to talk to someone in Authority and that is against company policy. So we have a company who OVER PROMISES and UNDER ACHIEVED. Have ZERO Accountability and an Executive Team who want to be hidden from their Customers and do not want to be contacted when issues arise.

I have cancelled the Order, informed my bank to NOT PAY and refund my money and VISA has been notified.

Additionally, I am notifying and filing a report with the Attorney General (AG) with the state of NEW JERSEY and letting them deal with their lack of Customer Service.

I have purchased numerous times from CARID, they have quality parts but when you can not get the parts when you need them, that is an Issue...

Todd

I recently inquired through CarID sales chat about the purchase of a PowerStop Brake Kit that consisted of rotors and pads for the front and rear of my truck. The sales person asked me some questions about the truck and asked me for my truck's VIN number, which he said 'guarantees' a fit. The salesperson placed the 'correct' parts in my cart and I purchased them (527.00) with confidence. They were wrong. The rear rotors are the wrong ones. I inquired the same evening about the process to get them exchanged and the customer service representative was not professional, told me 'to go outside and take pictures now' (it was midnight) and that nothing can be done until they have photos. There are only two choices of rotors when you go to purchase them, and I have the wrong ones. I was told I can't have an exchange because I installed the front rotors already and you can't return installed items! I don't want to return the front rotors; I want to return the wrong rear ones! I chatted and I called and never got one person that acted like they cared about solving my issue of having the wrong rotors for nearly $600. I did send photos and all requested information. I was told that I would receive instructions within 3 days. It's been longer than that. I expect the company to resolve this issue immediately. I want a mail-back label for the rear rotors, as well as sending my correct rear rotors, so that I can return the wrong rotors. I have transcripts of all the chats, however, they are not on this computer so I will attach them later.

I purchased a LED Conversion Kit for my 1999 Dodge Truck. Shortly after I had them installed I had a problem with the high beams. I contacted Chris and was told in order to replace the Kit, I would need to pay for another Kit and he would send me a return label for the old Kit and I would be refunded the original purchase amount. I received the new Kit with no return label. I contacted Sam in customer service and was told Chris didn't know what he was taking about and that I purchased two Kits. They have no intensions of working with me. I called the morning and suddenly Chris is no longer available. Go Figure.

I placed order with an estimated shipment date of one week later. After that date passed, I called to check status. The first [censored] I spoke to placed me on hold to die & the call was eventually dropped. So I called them back. The second [censored] I spoke to (who couldn't speak English very well) indicated that he'd have to check with the manufacturer for status & that could take 24-48 hours. I cancelled my order (& that was painful as well).

This is a 3rd party web site that places orders with manufacturers. If they can't keep orders straight in any way, shape or form, that's not how you keep customers.

Received order of four tires, one of which was shipped damaged. Carid blamed it on ups but, its clearly damage prior to shipping. Had to submit picture of damage and without any communication carid issued a ups pickup (return of 1 wheel). After a week without word from carid we realized here were issues with the return but carid cleared it up immediately upon our call. While waiting for a replacement for the returned wheel over two weeks, we checked the status of the replacement wheel to find a month later that the replace would be shipped in september 2o18! The wheels were ordered and chargesd on 4/6/18, received wheels 4/18/18, ups return pickup was on 4/20/18, received notice 5/10/18 replacement will ship around september 2018. The kicker is they show a "set" in stock and when I called they had them in stock but when I explained the situation, they were ironically out of stock. This company has terrible customer service though they claim they care. We now have to send the 3 tires we have back... What good is paying for f 4 tires and only having three of them for five months!

Ordered a product and told was definitely in-stock. Called 3 days in a row to find not shipped or in stock. Cancelled and told email was sent to verfy order is cancelled. Called 3 days in a row cause emails never came. Now im told order may still ship and I must take time to return items I cancelled? Credit has not yet been issued to card. Email never recieved... What kind of crap business is this?

Ordered wheels and tires 04/26 was told 5 days to mount and balance 5 days to ship. said perfect I have a trip planned 05/10. Sales man said perfect and they usually come sooner.
Friday 04/27 I get my order email with an estimated ship date of 05/08 so I called in and was like WTF. I was told its the tires I picked. sales told me to switch tires and I could then get my wheels and tires before the 10th.
Come Monday I call to ask my new estimated arrival day only to get "your new order hasn't been placed yet billing team is backed up"
Talk to wheels and tires on Monday was told they don't stock tires. so sales guy lied to me.

That was just a few of the lies.

Im working with a manager now who hasn't emailed me back since Friday.
I was promised same day mounting and balancing and tracking number. well spoke to someone today wheels and tires where in there yesterday and I have no tracking number today.
I love car id! SARCASM Oh and I even emailed that lady on here Marge or whatever her name is that try's to help everyone. yeah she didn't respond either

I ordered the product by phone on Feb. 20th, 2018. I asked the sales representative (Anna) if the product would fit my 4.3 L V-6; she stated that it did. I received the item o/a Feb. 25, 2018 by UPS. Upon installation I found out that the part would not fit my vehicle. I contacted Carid by phone to tell them the part would not fit my vehicle and wanted to return the part. I spoke with Jason who checked that the part that would fit my actual engine was not available. He then did the paperwork for a return telling me that I would be receiving an E-mail with the label to return the part. The next day I called again because I had not received the E-mail and that representative (in broken English) told me that it would take 24-48 hours for the E-mail. Six days later on March 5, 2018, still no E-mail so I called again and was told a different story! I was told that they were waiting to hear from the manufacturer for a return approval. I asked to speak to a supervisor and conveniently was told that they were not available. Carid states that they have "easy returns" but I'm finding out differently. All I want is to return the Item and get my due refund. This company does not have good customer service; I believe their customer service is in India. I definitely will not make any future purchases from them.

I ordered a replacement mirror for the passengers side of my car. The part shipped late and when it arrived that packaging was torn up and very dirty. After I opened the parcel I instantly notice that they had sent me the wrong mirror and sure enough on the box there were two different part numbers. I called customer service which the proceeded to tell me I was wrong until I sent in pictures to prove I had been sent the drivers side mirror instead of the passengers mirror. They were very slow to process my claim and then asked me to break the part which involved shattered glass. I have done everything they have asked and still have not received the correct part that I paid for. I would not recommend this company to anyone after the way I have been treated.

So, three weeks ago I requested a return for my bedliner. I sent out an email with pictures of the scuff marks and dent. Ultimately, the bedliner wouldn't correctly. Unfortunately, I had to go through multiple agents, because they stopped replying back. After, I had no choice to speak with the supervisor. Asked me questions regarding on conditions of the bed itself and my vpn. Told me she would help me with my problems. HA! Haven't gotten a single reply back from her. Don't buy from them. Buy somewhere else. The only reason I bought from this company is because It was cheaper than other companies. I'll never buy from this company again and recommend for people.

I had a change of heart about the rims i wanted and after realizing how much of a hassle chrome is to maintain i decided to op for an alternate solution. I even went so far as to check the status of my shipment and i come to find out it hasn't been shipped. So i submitted multiple cancellations in hopes they would cancel my order so i could get the rims i was interested in is all i wanted to do but due to them not caring about how there customers feel i'm stuck with the chrome rims instead because they decided to ship the rims anyways despite my submittions that i had placed. And I'm highly upset with how they did things and i just wish i could have the rims i really wanted instead of these .

Purchased wheel and tires based on their drop down menu / website. When the wheels and tires arrived, they were too wide, I spoke with customer service; was told no refunds or exchanges possible.

Their website states:
If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. more details on - https://www.carid.com/help-center/product-return.html

However, if you actually request an RMA / refund or exchange they will tell you that all items are 'Non-Returnable'.

Ordered Cipher car seats from Car ID. Car seats arrived damage with no damage to the outside of the boxes. I called for a return label to exchange the seats but now I have to wait 24-48 hours for a call from UPS so they can inspect the items. To me this is crazy, Your should be able to give me the return label so that I can drop them off at USP instead of waiting 24-48 hours for a call and then have to wait for them to come out and have someone here to put the boxes outside in the snow. Also has anyone listened to the hold music when holding for a manager? It sounds like a therapy tape which to me is insulting in its own. Wonder if they have special hold music for when you ask for a manager.
After the seats are replaced I will not be ordering from them again. I will stick with Summit racing or another company which has much better customer service.