Carnival Cruise Lines review: A draining experience 2

Just got home from the Alaskan cruise from July 26th through August 5th, 2024, out of San Francisco. This was my first cruise and started wonderfully. This trip had its downfalls; person put off ship for stealing table chips, lady falling face first that was intoxicated (stiches to her face and elbow, underage girl punching another teenager in the face twice, a lady falling in the in the bathroom (right side of upper leg severely bruised) and a young lady going lap to lap of men in the casino (intoxicated). All of this had nothing to do with me, but it was noticed.

On August 2nd around 1AM, I went to get pizza after leaving the casino and had to use the restroom. I was directed to the restroom from a crewmember. Upon entering the restroom, I turned toward the first stall, pulled opened the stall door (immediately to the right) and proceeded to step forward with my left foot. My foot comes in contacted with a floor grate which must have been previously dislodged. The floor grate hit/pushes against my toes and flies into the stall. I literally kicked it with my toes. I looked down to see what had contacted my foot and found it to be the grate. I felt the pain and proceeded to complete my task at hand. I then come out of the stall and take pictures of the area, wash my hands and proceed to look for someone to notify of the incident. I find a crew member standing in the dining area fiddling with small boxes sitting on the table. I describe the current incidence; he calls for housekeeping and asked for my room number (4218). By now, I'm really feeling the pain in my foot and go to retrieve some ice for my foot.

Upon leaving the buffet area with two cups of ice, I return to my cabin and call guest services to provide them with details of the restroom event. I was asked if medical was needed and I declined at the time. Elevating my iced foot, I believed it would be o.k. At 7:54AM on August 2nd, guest service calls my room, and I let them know that I was tired and would return call upon awakening. I did call when I awoke and spoke with a young lady, whom put me on hold after hearing why I was calling. This phone call baffled me because she was found not to comprehend the situation. I then ended the call by telling her I would come down to guest services when dressed.

When at guest services, I asked if she was the individual I spoke with, and she confirmed it was she. There was a young man behind the counter with her and he guided me to him. I retold the story and let him know the need for some type of support for my aching toes. He let me know that the medical was not open until later in the day. He provided me with a small first aid kit (5 Band-Aids and 2 packs of antibiotic cream) and A printout of the location of medical services. I accepted this with the intent to connect the Band-Aids and wrap the three toes for less movement (middle-baby toe). This I did. I then continued to limp back to the Lido deck for coffee.

Later in the day, I went down to the medical location and proceeded to complete documents given by MA. I saw the physician at this time (very nice and informative). He wrapped my toes and suggested I return if pain persists. I had to wait for security, and this took a few minutes. Security retrieved the incident report from me, and I was given instructions to come August 3rd, 2024, to return for visits summary. A copy was made of the incident report and given to me. I left the medical location. I was not offered any other support.

I returned on August 3, 2024, to the medical location and found them to be closed. My foot was burning, and pain traveled up to my ankle. I return at the open hours posted for the day. By now, the pain had intensified. I asked the MA if I could retrieve the visit summary from yesterday and have my foot wrapped so to have some kind of reprieve from foot pain. She checked with the physician on duty (same from the day before) and ushered me to a back room. Wrapping my left foot with an ace like bandage, she said I could put my sandal back on. There was no chance of putting my wrapped foot into this shoe. I asked if I could get some crutches; she informed me that there were none. I then asked for an extra ace bandage due to the fact that I would have to put this foot on the ground and limp as previously done in the past day/hours. She leaves the room and returns with a bandage. All I could think of "What cruise ship has no crutches?" I left limping as I entered.

The rest of my trip was spent limping around for meals and any other cruise function (not many). I then got another call from guest services pretending to check on my well-being. Low and behold after informing them of my return visit to the medical, I was asked to reiterate the bathroom event. This was after security had retrieved the incident report from the day before. Appalled at the audacity of a "guest service" individual asking this question, I proceed to tell him, the incident report has been filed and should be at his fingertips if in need.

There was no compensation discussed by guest services and no response from Carnival cruise line as of 08/09/2024.

I CAN'T EVEN GET AN APPOINTMENT WITH MY DOCTOR UNTIL 10/31/2024. ER IS THE ONLY OPTION. WOW! TRIP OF MY LIFE!

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