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Carnival Cruise Lines review: Scammers

blue man of US

Dec 06, 2024 10:54 am EST

Featured review

Message History
Response By Email (11/20/2024 02:05 PM)
Dear Carol Wallace
We’re sorry to learn that you and your Family are unable to sail aboard the Carnival Vista. We know you were looking forward to your cruise and we empathize with your disappointment over having to miss your vacation plans.
Aon Affinity has informed us that you qualify for a Future Cruise Credit. However, our record indicates the Carnival Vacation Plan was added to your reservation on 10/11/2024 after your final payment date of 09/30/2024. After further review we notice your booking B5JX63 cancelled on 10/24/2024 a few days after the Carnival Vacation Protection Plan was added.
Per the Terms and condition of the Carnival Vacation Protection Plan, in order to be eligible for Cancel for any Reason cruise credits, the Carnival Vacation Protection plan must be added, and premium plan paid prior to your final payment date. Once the Carnival Vacation Protection Plan is added after the cancellation penalty charges period, you are not eligible for the “Cancel for Any Reason” FCC.
Therefore, Aon cruise credit offer is rescinded as you are not eligible for the “Cancel for Any Reason cruise credit offer. We have carefully reviewed your request for special consideration and regret that we’re unable to honor your request for the cancel for any reason cruise credit and our no compensation decision remain the same.

For details regarding Carnival Vacation Protection Plan Terms and Conditions please lick on the link Carnival Vacation Protection.
Thank you for your understanding.
Regards

Michelle W
Guest Admin
Carnival Cruise Line

This company told me that I could cancel for any reason and the didn't honor it.

Message History
Response By Email (11/20/2024 02:05 PM)
Dear Carol Wallace
We’re sorry to learn that you and your Family are unable to sail aboard the Carnival Vista. We know you were looking forward to your cruise and we empathize with your disappointment over having to miss your vacation plans.
Aon Affinity has informed us that you qualify for a Future Cruise Credit. However, our record indicates the Carnival Vacation Plan was added to your reservation on 10/11/2024 after your final payment date of 09/30/2024. After further review we notice your booking B5JX63 cancelled on 10/24/2024 a few days after the Carnival Vacation Protection Plan was added.
Per the Terms and condition of the Carnival Vacation Protection Plan, in order to be eligible for Cancel for any Reason cruise credits, the Carnival Vacation Protection plan must be added, and premium plan paid prior to your final payment date. Once the Carnival Vacation Protection Plan is added after the cancellation penalty charges period, you are not eligible for the “Cancel for Any Reason” FCC.
Therefore, Aon cruise credit offer is rescinded as you are not eligible for the “Cancel for Any Reason cruise credit offer. We have carefully reviewed your request for special consideration and regret that we’re unable to honor your request for the cancel for any reason cruise credit and our no compensation decision remain the same.

For details regarding Carnival Vacation Protection Plan Terms and Conditions please lick on the link Carnival Vacation Protection.
Thank you for your understanding.
Regards

Michelle W
Guest Admin
Carnival Cruise Line

This company told me that I could cancel for any reason and the didn't honor it.

Recommendation: SCAMMERS

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Carnival Cruise Lines Contacts

Carnival Cruise Lines phone numbers

1300 385 625
1300 385 625

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48%
Confidence score

Australia

+1 (800) 764-7419
+1 (800) 764-7419

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Customer Service

+1 (800) 845-2599
+1 (800) 845-2599

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Online Support Team

+1 (800) 929-6400
+1 (800) 929-6400

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Guest Care

+44 843 374 2272
+44 843 374 2272

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43%
Confidence score

United Kingdom

+64 800 442 095
+64 800 442 095

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100%
Confidence score

New Zealand

+1 (305) 406-8656
+1 (305) 406-8656

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+1 (800) 819-3902
+1 (800) 819-3902

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Personal Vacation Planner

+1 (305) 599-2600
+1 (305) 599-2600

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Coordinator

+1 (727) 452-4538
+1 (727) 452-4538

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Media Contact

More phone numbers

Carnival Cruise Lines emails

BBBInquiries@carnival.com

100%
Confidence score: 100%

Support

Carnival Cruise Lines address

3655 NW 87th Avenue, Miami, Florida, 33178, United States

Carnival Cruise Lines social media
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Dec 21, 2024
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