Where do I begin! I had to calm down before writing this review. We were on the Carnival Cruise ship The Legend 13 d. This was my 2nd trip *but have done many previously) on Carnival that was terribly horrible. This was just the last straw. I DO NOT recomment to anyone to EVER do Carnival Cruises. Shaq is being paid; we are not. The normal port was down, so the transfer info was not forwarded, had to call numerous numbers before finding out 3 days prior to sail date. They went in my suitcase and took my steam iron (I felt violated) The cabin had holes in the balcony curtains (looks like rat hole). This big boat blocking our view or sit on the balcony (the rm was not priced less). A huge crack in the glass door and a visible unsightly repair job of the bottom of the glass door. Dirt filled balcony flooring. I have pics of it all. I was appalled. I couldn't use my balcony. The food was tasteless and clearly reused in other tasteless dishes. Some of the meats were not medium rare but actually raw. Some of the workers were clearly over worked and unhappy because it was so few workers, but that's not the customer's fault. That's a whole other subject. The shows were ok, great performers, but limited, clearly there were budget cuts. The gym was horrible; broken down and very old equipment; wipes were not kept filled, not being properly or efficiently maintained. Excursions were triple the cost of the local areas, and received less for the money. I had a form to get my steam iron back at the end of the cruise. I got such a run around/wrong answer from several people. when I got to the last point, was told to go back on the ship. Of course, I was could not get back on the ship, and had a plane to catch. I was so, so, so upset. I tried to get in touch with them once returning home only to meet resistance and no understanding or help. Customer Service IS NOT NUMBER ONE with carnival cruises! YOU DON'T GET WHAT YOU PAY FOR. I lived way below my standard for 13 grueling days on the Carnival Legend. I couldn't wait to get off. What was good, the guy that cleaned our room and Ron Mitchell (outstanding singer/performer). I would rate Carnival Cruises a 0, if it was on the scale. I can say so much more, but I think you see and feel my pain. JUST DONT DO IT! Spend your money elsewhere.
Recommendation: DON'T DO IT!!!
If you're not getting anywhere with Carnival's customer service, you might want to try posting about your experience on their social media pages or reaching out through Twitter. Sometimes public posts get quicker responses. Also, sharing your detailed review on travel forums or sites like TripAdvisor can help warn others and sometimes attract attention from the company. For future trips, consider checking reviews and maybe trying a different cruise line.