Carnival Cruise Lines
Reviews and Complaints

I booked 2 rooms. One for me and spouse and one for kids. We originally booked on Elation and took our time to get rooms across the hall from one another. Then ship was switched. We had to pay to retake tests because it was not clear if we needed to take it 3 days or two days prior to cruise. Check in time was set on first room at 10 am. Then the 2 nd room that slot wasn't available. So I changed the first room and same cycle repeated until we got 200 pm.

Then we get an email saying push back arrival for two hours. Then we find out that the room assignments have the kids room on 1st floor and our room on 6th. I spent a total of 11 hours on hold only to be told either, I pay an additional 600$ to change the room or I call back every hour until we depart to see if anyone cancelled. I refused. We get on ship and the kids room keys don't work, we spent 3 hours in line at guest services to resolve this. They told us maintenance would meet us at the room. Master key worked, ours did not. Maintenance told us to go back and get inline in guest services. My husband and I took turns in line while the other tried have a meal with the kids. Another 30 minutes later we were in our room. We didn't get in their room until after 7 pm. I then remembered we had a spa appt on this day. We went their and they told us the appt was in 5 minutes. I told them there was no way we could make that time. We hadn't even checked into our room. They would gladly reschedule if we paid them 90$. I refused. They changed the time to 9 am.

Our TV didn't work, toilet backed up, fridges didn't work, water park did not work and safes did not work.

Our so called first day was spent in guest services. I do not believe we got what paid for. We didn't get access to the kids room to almost 9 pm on day one. We did not receive Carnival customer service that we were used to. It was miserable. The casino had a lot of technical issues and slot of machines were out of order. ATM machine was down several times. We paid$144 for internet. It barely worked. Everything including menu was on Hub, it was very hard to access and alot of info regarding times and locations was inaccurate. if this was my first cruise it would be my last.

• Day One: 3/12

Information was given out (room# & name)

• Day Two: 3/13

Went to Lido Deck 9 was harassed the entire time at the whirlpool by racists; continued throughout the day

Went to Chic Restaurant where my reservation was and was told that it was elsewhere

Was charged $23 at Your Time Dining (included/free)

Left due to harassment and horrible service; lackluster food

• Day Three: 3/14

Went to Lido Deck 9 and the harassment continued

Housekeeping barged into my room without my permission on two occassions not within the time frame of 1pm that was given; room was already clean

Guest Services charged my account twice; although I did not incur new charges; contacted them and did not get any resolution

Day Four: 3/15/Day Five: 3/16/Day Six: 3/17: Same actions continued from the staff and the guests

I have sent numerous complaints to ALL the uppers of Carnival and was assigned one Shelly Young. If you read through these complaints on this site you will see that she must be their go to person of useless resolutions. If you have a complaint be ready for ZERO results other than we the customer being more frustrated than the moment we placed the complaint.

Here is a break down of how this all works. I have been on two separate cruise ships the Freedom and Liberty. Have also sailed 18 days out of the past 70. I have turned in numerous complaints and this is response.

N40LN7 Carnival Freedom 01.23.2022 under FJ5 fare : balcony cabin $100pp cruise rate and $100pp OBC and our records indicate that apologies were extended you declined to move to another cabin and gesture of good will extended.

My Response: We reported it to the front desk twice and the second time we were instructed that if we had an issue to call down from our room so that someone could come to the room and hear the disturbance. (sooooo they didn't just take our word for it they have to know themselves."We called and someone came to the room and heard the noise and said,"Yes that is a bit loud if you would like to move rooms we can accommodate you."I then asked,"so you're saying that we will have to pack everything up and move for one night?"He looked at us and said,"Yes". At that point, I thought really pack up and move even though it was reported before, but whatever it's obvious Carnival doesn't care. Also, when we went to the front desk and reported the people not wearing the mask we knew one of the names of the people in the group as they had won the booty shaking thing that is done on the boat. We were instructed that nothing could be done unless we knew their room number. The person behind the desk then instructed us that we would have to follow them and get their room number to report them. Really, so you want us to follow someone and get this information for you. Like you don't have a list of people that win your games and get prizes. WOW.

Now, in your investigation it does not show that we complained that we went to customer service and reported the group that refused to wear their masks. It doesn't show that we had the Manager of the dining area called over on the attitude that these guests were giving to the staff in the dining room. It doesn't show that the same guest came to dinner and was yelling at the lady at the front desk at the dining area about the fact she told them that they needed to wear appropriate dinner attire and a mask. None of that is being shown. As these things happened. I am sure if you asked the staff members about this, they too would tell you that this was an issue.

S88SJ7 Carnival Liberty 02.04.2022 under OUV fare : interior cabin $258 total fare and $500 total OBC - no onboard reports

S89ZL1 Carnival Liberty 02.25.2022 under the OTM fare : balcony cabin, OBC and Drinks on US while playing in the casino - no onboard reports

My Response: It was reported but at the same time I'm guessing it was convenient that it was not reported into the all knowing Carnival portal of complaints. They had decorated my room for my wifes and my anniversary, but oh wait our anniversary is 3-13 the next cruise not this one. So, I told them of this and was told that it would be put it for the S96KW8 cruise. Hmmmm did not happen. Imagine that one.

S96KW8 Carnival Liberty 03.11.2022 under the OUV fare : balcony triple with $500 cabin OBC - no onboard reports.

In closing all of the uppers have never responded as it shows they do not care. My wife and I both were vaccinated as we have to be and yet caught Covid on that Freedom cruise. Sent in a complaint on that one after the cruise and got basically so sorry so sad see you when you get to feeling better. Nobody cares about the complaints on this page.

I am requesting a refund for the cost of the excursion. I'm also asking Carnival remove this excursion from their itinerary. We were put in a very dangerous situation. There were about 25 people in the group cooking class. We were given shrimp & vegetables to cut up and put in a large bowl along with some seasonings. Everyones concoction was mixed together taken away where the cooked. We were also given a pastry shell along with cheese and nuts asked to fold it into a pastry. We put that on a baking sheet along with all the other peoples. When all of this was served to us we had no idea who's pastry was who's and the shrimp concoction was spooned out to us. I was unable to eat anything we made there were no sanitary protocols, no hand washing, eating things other people had their hands in was not anything I was going to do. Also all bottles, utensils and spice bowls were handled by all. I'm not sure if anyone got sick I surely hope not but this is something Carnival should look into. I was on Carnival Magic 3/12/2022-3/20/2022. My booking #R76HP2. Im looking forward to hearing from you.

ORIGINAL MESSAGE I SENT TO CUSTOMER SERVICE:

I am sailing on the Carnival Legend on April 17 with my family (booking: T88LG8), and I am trying to receive some clarification about the services that will be offered on our trip. I have contacted Customer Service three times regarding this issue, however, each time, I receive a different answer. The resolution department told me to email you because you are able to actually get information about what is occurring on the ship.

We are traveling with two young children - our youngest will be celebrating his birthday while we are on the ship. He wants to be Dr. Seuss when he grows up, so one of the reasons we selected this trip is for the Seuss at Sea. I attempted to reserve a spot for the Green Eggs and Ham Breakfast for his birthday (April 21), however, although the event is listed as being available, I was unable to make a reservation. One agent told me that online reservations were not being taken, while another agent told me the event wasn't happening. This is confusing since it's still listed in my cruise manager and still appears as an activity on the Legend. The kids were very excited about the Dr. Seuss themes and I am trying to get some clarification. Can you please let me know if this is being offered, and how we can go about making a reservation?

Secondly, we are sailing on Easter and it indicates that there are Easter events on that day (April 17). I have also tried to get confirmation that those events are occurring, and again, keep getting conflicting answers. I would like to be able to know what programs are actually being offered, and what aren't, and depending on who I speak with, the answers change. I would also like to be able to tell my kids what to expect, as they have been very excited about this trip - their first cruise, and honestly, their first trip in more than two years.

I SENT THIS TO THE EMAIL THAT WAS PROVIDED TO ME BY THE RESOLUTION DEPARTMENT. AFTER I SENT THIS EMAIL, I GOT AN AUTO-RESPONSE THAT THE EMAIL ADDRESS THE AGENT PROVIDED WAS ONLY FOR POST-CRUISE ISSUES, AND TO CALL CUSTOMER SERVICE - THE SAME NUMBER I HAVE TRIED TO CALL THREE TIMES WITH THREE DIFFERENT OUTCOMES - NONE OF WHICH HAVE HELPED ME

Kara H.

I was on deck 11 of the Carnival Breeze with my YETI and Airpods connected to the top when it started to rain. I grabbed the towels and walked down to deck 10 before turning around walking back up to grab my YETI and found 3 deck crew and no bottle. They said they saw nothing and walked off very nervous. I immediately went to guest services and they said that if a crew member found the YETI and Airpods they would 110% be turned in. I asked if they could find a manager to contact whoever was in charge of that deck crew and they assured me they would. I continued to check in with guest services 10+ times and found nothing. I knew that someone on the ship had them because I locked them with the FIND MY DEVICE and someone kept opening them. I didn't know at the time if it was a guest or crew until we had gotten off on 3/19/2022. The Carnival Breeze was leaving for Spain the same day for dry dock and I have now been tracking my airpods across the Gulf of Mexico, through the Bahamas and into the Atlantic Ocean because a crew member has opened them 8 different times to see if they work. I have screen shots of this journey my airpods are taking and proof that not only did a crew member find them, they tried to use them while I was on the ship and after I was off the ship so made no attempt to turn them in to lost and found. If you open them on the lock mode it will say to please contact me at my name and number. Had I lost them for days I could completely blame myself and say someone was dishonest and didn't turn them in but the fact that I immediately went back up 30 seconds after walking off is stealing and dishonest of the crew. Do not trust these people and I am not saying everyone is dishonest but with expensive YETI and electronics they will keep them. I am extremely disaapointed after years of sailing with Carnival and the lack of effort of guest services to help me find them and the dishonesty of the deck crew.

My name is Margaret brauer acct.# [protected]

We just got off the legend on Sunday march 20

It was my 80 birthday my granddaughter arrange it we all live in Buffalo n.y.

She lives in Orlando Fla. her flight was canceled never got to go on the legend

Her name is Staci Holahan her boarding # is t49rj3 and her husband is

Kieran roche. Iam writing on her behalf she try so hard to arrange this cruise for me I hope you can give her some kind of credit so we can use it for future

Cruise it was not her fault it was southwest canceled there flight and couldn’t

Get on another because they were over booked. I feel so sorry for them

Please give them some kind of help my phone #is [protected] there was 15 of us for my 80 birthday

Thank you Margaret brauer

I am trying to get Appraisal/Certificate of Authenticity please

It was the last day of cruise & forgot to go back after packing etc...

Carnival Sunrise 3/11/2022 $499.99 Multi colored ring

I filed a complaint back in February and nothing has been done to resolve the issue.

They have not contacted me regarding the complaint but willing to put me on a payment plan. Tell me to pay when I am ready but still cancel my cruises so I can't pay on them.

DO NOT BOOK CARNIVAL. CUSTOMER SERVICE DOES NOT GET BACK WITH YOU REGARDING THIRD PARTY ISSUES WHEN THEY KNOW THEIR SLOTS WERE NOT OPERATING CORRECTLY. NOT WILLING TO LOOK INTO IT AND JUST SAY THEY DON'T HANDLE THIRD PARTY ISSUES.

THEN WHY LET THEM ADVERTISE UNDER CARNIVAL?

Kimberly Burns

Cruise date: 3/17/2022

Booking: T06DB3

Pin# 1216

and

Helen Carbone

Cruise date: 3/17/2022

Booking date: 3/17/2022

Pin# 1216

My mother had the picture ID documents but at the time, didn’t have our Birth Certificates with us, so we were not let on the Cruise ship and had to go back home. It was very upsetting for us, the grandkids and the whole family had to go without us. We had 13 family members going that day on 3/17/2022, Though we are both still very interested in going on a cruise with Carnival. My daughter and the whole family often cruise with Carnival regularly, they all had their correct documents that day, as this would have been my mother and my first time ever. My daughter said that since we were not able to go on this cruise that she and the whole family would definitely be willing to go on another Cruise at a later date with my mother and I.

I’m attaching some of the documents that we have from that day,

Thank You very much for your time on this matter.

Would appreciate a response

Kimberly Burns & Helen Carbone

Due to a travel advisory issued for Saturday, March 12, 2022, our flight from Cleveland, Ohio to Ft Lauderdale FL was cancelled. This caused us to miss the ship departing from the Miami port.

We have attempted to rebook for an April 3rd cruise departing from Miami through Cruises Only, but was told that full payment would be required by Carnival. At this point, we were not able to pay in full due to holds placed on our credit card by Carnival and other sources from the cancellation. We are now able to pay in full.

Joylyn Mortimer from Cruises Only submitted a reservation for the April 3rd cruise, which included our VIP discount and $200 onboard credit.

We are requesting that Carnival honor the reservation at the price submitted, along with the VIP discount and $200 onboard credit.

Other losses incurred are the expenses paid to Carnival for shuttle transportation to and from the port.

We are repeat customers and shareholders of Carnival stock.

Today my family was denied at the boarding of Carnival cruise because of Covid 19 vaccination date issue of my 2 daughters. 3 adults are OK for all documents but there was issue on my 2 daughter's vaccination date. They have fully vaccinated but last dosage date was March 11. As they said, 14 days need after last dosage for valid. This was main issue to deny our travel. In actually, CDC and carnival do not require children's vaccination as mandatory, but they didn't approve my family even they have fully vaccinated and Negative test results. We paid so much money cruise fee for 2 staterooms plus many shore excursions. Unfortunately, all my family's trip and money had gone.

I am so sad. Poor my crying daughters. They wanted to travel during their spring break.

We are scheduled to cruise on the Liberty for March 18,2022. When our family started the process of putting our information. Our daughter that was in another room started entering her health information, seeing that she is not fully vaccinated it wouldn't allow her to continue. So once I started calling to get her on. I got the total run around from different information. I feel that before you are able to book a cruise and pay for it. That should be done at the beginning. Maybe then people wouldn't get the surprise that one they are to be 100 percent vaccinated and insurance is required. Plus driving over to the port and finding out that you aren't able to get on the boat.

I booked a cruise with air through Carnival back in December. When I logged on to my online planner, I chose a King bed which I guess kicked me out of my room into another one, so I was no longer in a room beside my children. When I called customer service and the lady cancelled my reservation without my permission instead of just putting me back in my original room. My sales agent called me back and said he fixed everything so not to worry and that my flights were still intact, however I noticed that I now have a layover rather than a direct flight to LA. I called 1.800.321.6666 twice and waited over an hour before being transferred and hung up on. So, I emailed my sales agent again and hopefully he will help, but I don't appreciate being lied to and hung up on.

Note: My son has autism and transitions are difficult, this situation will cause our family undue stress at a time that should be pleasant.

I have been on 29 cruises with Carnival. I have another cruise next week for my birthday. I have been loyal to Carnival because they have been loyal to me, but that changed three years ago. My casino offers completely stopped. I have asked why they have stopped many times. Numerous emails with either no response or saying that my level of play doesn't qualify me for an offer. When I explain my level of play, the response is that it's not about level of play, but it's making sure that offers are spread around. Doesn't make sense. I have emailed the guest carnival email and the global casino. I would just like to know why the offers have stopped. RCL is connected to MGM and I get free cruises offers quarterly, but I am trying to stay loyal to Carnival. Again 29 cruises. I don't want to sound narcistic, but I use to be treated like a VIP. I would get on the ship first because of being platinum and the casino welcoming me with money and free drinks. They would know who I was when I would walk into the casino. That doesn't happen anymore. I have to play for an hour or so before the free drinks to start and for them to realize my level of play.

To whom it my concern my name is Mary Montague me and my daughter Vonkeisha Montague was suppose to go on a cruise on [protected] but she in up having chest pain and they kept here in the Hospital for 3 days so when they released her it was to late to go so i have been trying to reach someone for at lease 3 to 4 days to try to talk to someone to tell me what to do about canceling the trip at another time .The hosiptal is suppose to put a heart monitor for her to wear for 3-4 months i feel so bad because it was her birthday which was on the 13th of March so i am gping to have to do something at a later date can you believe that she is only 33 but thank God she is still here.Carnival Cruise number is T41CH4 my pin is 1212 and we also had plane reservations through Carnival Cruise which was on America Airlines reservation number is JDMKNMon 03-11-2020 Booking number T41CH4 Statero om:2344 ship & sail date: Carnival Conquest-March 11,2022.My name is Mary Montague 01-31-1955 Daughter name is Vonkeisha Montague 03-13-1989 my email is [protected]@Aol.com 3722 W. Douglas Blvd Chicago il.60623 Thanks and have a blessed date.

03/14/22 @ 2pm to 9:08pm

Hello i'm a travel agent and platinum member and I have been sailing with carnival for years. I have other members of my family that just starting sailing and for them to be upgraded to a balcony and i'm not I have a problem with that I was told that they can't accommodate me and my husband. I have all my cabins that were booked were interiors and they are balcony now. I never sail on the ship on any other floor except the 2nd floor due to me having invertigo and nose bleeds when i'm to high up. I would like to talk to someone about this issue. also the customers services reps needs to go back for training because they are not friendly they act like they don't want to be at work also they transfer you with out telling you and when the next person gets on the phone they ask how can I help you. I would love to have a call back on this matter. I really would hate to take my business somewhere else. my number is [protected].

Thank You

Penny Hall

Booked CCL Freedom May 2021. Cancelled Nov. 2021.

Waited for refund of $702.00 which was done on CCL gift cards.

Questioned whether gift card dept. was in-house or third party vendor and was told yes 3 times dept. in-house.

Just rcv'd an email today with an "E" gift card. NO CARD NUMBER NOTED.

Email has a yellow highlighted "CAUTION" note that the email originated from an outside organization. Definitely not an in-house dept.

Replied not comfortable with this form of refund. Requested hard copy gift card(s). I use a public library for internet and do not want to let the "E" card sit in my inbox.

Canceled my cruise, and was told my refund of $800 went back on my credit card. However, I did not use a credit card, I used cash to buy GIFT CARDS! Agent said that credit will go back to those cards, WHICH I NO LONGER HAVE! She also informed me that I would receive a credit in the mail within a month, and it has been over a month, and NOTHING! I have the hardest time trying to contact a corporate headquarters, and keep waiting on hold with their 800 number for BOOKING! I do not want to book! I want my money back, and this issue resolved!

We were so excited to be able to start cruising again for our anniversary. Unfortunately we found out that Carnival had practically given away last minute cruise deals to fill up the ship which was understaffed. Needless to say the service was horrible and the staff was very unfriendly. We had bought the drink service package and the lines at the bars were extremely long and to find a waiter was slim to none, which made the money we paid for our drink package a waste. Food service had very long lines and they limited portions of certain things like potatoes. They had limited shows and the talent was very lacking. You would have thought this was the first cruise coming out of the pandemic. I have never heard so many complaints from customers, that said they would never cruise Carnival again. Carnival took shortcuts, oversold and understaffed this cruise and in turn will cost them future business with many like us!