Carnival Cruise Lines
Reviews and Complaints

I just recently cruised with Carnival Conquest to Grand Cayman Islands, Honduras, Belize and Cozumel Mexico. However, we were unable to port at Belize due to winds. I understand weather is forever changing but the cruise line did not handle the situation very well. They knew the day prior to Belize that we were most likely not docking and for that reason they did not sell any excursions the day before. They waited until we were supposed to be walking off the ship to tell us it was not happening. Then instead of making arrangements for two days at Cozumel or even a different port, we ended up cruising an extra day at sea. Like I said I understand the weather changes and they did refund our shore excursion, however, we specifically chose this cruise for those ports and paid all that money to go to multiple ports. We didn't pay for an extra day of sea time, especially when their was nothing to do. I am just overall upset with the way this cruise was handled and think that we should have received more than just our excursion money returned. As a first time Carnival cruiser, I'm disappointed in my experience.

My wife and I just booked our 4th cruise with Carnival. My wife has Fibromyalgia and has had it for 20+ years. For anyone with this debilitating illness, they know it manifests itself in your body in many different ways. She has found a supplement called Tahitian Noni juice that helps her sleep and heal. There is no alcohol or narcotics in this juice. I appealed to the cruise line to allow us to bring on a bottle on our cruise in January and they expressed no interest in helping. We have decided to continue cruising each year, but maybe we need to find another cruise line. There must be ones more tolerant.

The stateroom I was staying in smelled of fuel the whole 7 days of the cruise. I called guest services to report the problem 2x with the room and was told someone would come check it out. Well they never did. I have a 5 year old who was also in the room with me and no living being shouldn't have to breathe in fuel. Was I supposed to call 10x a day for 7 days just to get a resolution?

I recently cruised with Carnival cruise ship Fascination leaving San Juan, P.R. On 11/10/2019 to 11/17/2019. I was assigned a cabin with bunk beds. Both my husband and I have disabilities that prevent us from climbing latter and asked to have our cabin changed weeks before we board the ship. I informed the customer service representative on the phone as soon as we found out the cabin we chose which was by number and floor only had top and bottom beds. Upon booking the website only indicates cabin numbers and not descriptions. We are both on a fixed income and do travel on Carnival and have never had a situation like this happen to us. The representative would just tell us that they will do their best possible to change our cabin. On the week of the cruise the story changed to the ship is full so once we board, see guest services to see if they can help us. Upon boarding, the guest service representative told us they would call us or send us a letter notifying us of the change of cabin. This never happened. We had to all our cabin steward to help us put the mattress of the top bunk on the floor for us. It was humiliating and I had trouble getting up from the mattress on the floor. No one contacted us and I went everyday to customer services to request a cabin or even a trundle bed. I was told they would not even accommodate a trundle bed for us.
This was one of the worst experience we've ever had with Carnival. We reached out to the customers with disabilities department only to be shuffled around for a month prior to boarding.
I know that the disability act was enacted to help us with discrimination against us and I'm thinking about contacting them about this situation because the website does not specify certain cabins are not for persons with disabilities.
I really want something done about our experience and be compensated.

If you need to reach out to me feel free
Mrs. Zaida Munoz Cintron
[protected]
[protected]@msn.com

TO: Wells Fargo Bank CC: Carnival Cruise, Park West Gallary

Wells Fargo Claim # [protected]
Claim Background:
During check out from Carnival Cruise on 4-July-2019 paid the following amounts based on carnival Booking # 8GWM91.
$3477.46 Charged to Wells Fargo Visa, ending 5105 on 5-July-2019
$2215.00 Charged to Citi Mastercard, ending 7665 on 5-July-2019
The above amounts are shown on attached statement from Carnival.
Total Carnival check-out cost $3477.46 + $2215.00 = $5, 692.46
Included in the Carnival check-out cost are the charges from Park West Art Auction for paintings as follows;
ART AUCTION $2, 215.00 ($2, 000.00 + $215.00)
ART AUCTION $3, 230.00
All above charges are listed in attached Invoice from Carnival

In July -2019 contacted Park West Gallary to cancel the paintings after learning from multiple websites that Park West Gallary are a Scam organization with terrible experiences from people purchasing paintings from their Galleries on Carnival. NOTE: THE PAININTINGS WERE NEVER DELIVERED TO OUR HOME ADDRESS.
Have spent the last 4 months trying to recover our funds from the dual Scammers Carnival and Park West Gallary, to date the status is;
Wells Fargo Visa, ending 5105 (Debit Acc.), received $1897.00 from Carnival on 30-Sept.
Citi Mastercard, ending 7665 (CC), received $0 from Carnival to date.

Note: Assume the $1897.00 is the refund for the Citi charge of $2, 215.00, so $318 deducted in charges for the excellent service from Carnival and Park West Gallary for responding so quickly to their customers in returning their funds (Tongue in Cheek). (although this $1897.00 should have been credited to the Citi card ending 7665)
So this leaves the refund due for the ART GALLARY payment for $3, 230.00 (included in Carnival Payment of $3477.46), on 5-July-2019. Hopefully I do not have to wait another 5 months for these scammers pay up!
It's interesting the charges were transacted within 24hrs without delivery of the ART GALLARY goods, but after 4mths have still not received a refund. Although I do hold Wells Fargo Accountable for previously closing this claim without notice and following due diligence in taking care of their Customers to ensure fair settlement of claim.

Look forward to a fair settlement of this claim, Thank You

Thanks,

Regards,
John Watson

October 20, 2019 I had the pleasure of going on the Carnival Pride for a Seven Day Cruise, which I enjoyed. However my time spent in the Casino was limited due to the excessive smoking there. I understand that is a smoking area, and I was told where the "Non Smoking section was" which consisted of very few Machines to play. Is there away the can be a room in the Casino Are for Non Smokers. I shouldn't have to die from Second hand smoke as I paid my money to enjoy the cruise as well and the smokers.

Thanking you in advance
Debra Lyons

I am writing about our recent experience on the Carnival Fascination that we just returned from. (Oct.27th - Nov.3rd)
Elysa Henry in Guest Services was HORRIBLE! The issue that we had started when we were getting on the ship. We had both of my parents in a wheelchair and 8 suitcases. A carnival worker (forget his name) came over and helped us with the luggage and my parents onto the ship. (HE WAS AWESOME!) We had 6-8pk of pop with us. The carnival worker had us put it in a bag, so we did all except 1 8pk of pop that we could not fit into the bag so he had us put into my Mom's carry on bag. So as we got onto the ship we went to our cabin and all the luggage including the bag with the 5- 8pk of pop was there except my mom's carry on bag that had the last 8pk of pop in it. The bag finally showed up but the 8 pk was taken out. (my mom is a diabetic so she made sure to bring diet pop with her). I went to the customer service desk and got a lady by the name of Elysa Henry I started to explain the situation with the missing pop. She said they took it and threw it away since we did not carry it on. I explained that the carnival worker had us put it into our bags which he took and loaded on the cart. Elysa said are you sure he was a carnival worker? I replied he had a carnival name tag on and brought us onto the ship and that we tipped him so I was pretty sure that he worked for carnival. Elsay said that since we did not carry the pop on that it was thrown cause that was there policy. I asked then why did our other 8pks of pop get to our room. Elyse replies they must have gotten through security. Elysa said that she could call security to have them come to our room and take the pop that did make it to our room. At this point I asked to talk to someone above her, she replied that she was the supervisor and there was nothing she could do. I asked can you make this right? The answer was NO. Now I know that they could have made this right. It was her attitude and the way that she handled it was very disappointing and made carnival look bad.
If you travel on the carnival Fascination I would try to avoid her at all costs because you will just be wasting your time. It's odd to me that when your booking you get the nicest friendliest people but then once on the ship its a different story. VERY DISAPPOINTED

Where do I begin... This was my 2nd cruise and it was horrible. We had a group of 24 cruising. Getting on the boat was a pain in the butt! Know one really directed you where to go. It seemed very unorganised & chaotic. Finally on the boat we weren't allowed to go to our rooms or take the elevator, I think my legs are still hurting from them stairs! lol After we were allowed in our rooms, we mostly stayed on floor 11. The service on the 10th & 11th floor was terrible. Our very first night, someone jumped off the boat we had to turn back around in the storm and look for him. That wasn't fun at all! The boat was rocking like crazy. We were delayed to our destination, we felt rushed the whole time. Got off the boat at 10 am and had to return by 5:30. The line to get back on the boat was insane! It seemed everywhere we went on the boat had lines everywhere. I don't think they had enough staff for that many people. I can honestly say all the staff sucked beside our Room guy Harry! He was amazing. Once we arrived back in Galveston, I couldn't wait to get off the boat. I checked out bill and was overcharged as well. I will not be returning. This has definitely left a bad taste in my mouth. I do believe carnival should do some sort of refund.

I got charged 517.98 dollars the day of my cruise. Which was 10/24/2019. I do not understand what for. My cruise was paid for and everything I bought on the ship was bought and charged separately. I need to know what this is for or I need to get a refund. I do not understand why I got charged 517.98 extra on top of my cruise and what I paid for on the ship.

Hello

I made a booking with your company earlier this year and was very excited.

I initially paid an upfront payment of $5000 via debit card with a remaining balance of $2700. I then called to ask what other payment methods were offered and the carnival cruise phone consultant said I could pay via bank transfer. I advised her I was in New Zealand and could she send me the NZ bank details. She emailed me an NZ account (photo attached) which I made a $2150 payment to.

I then called over the next 2 weeks trying to find out when my payment would be applied to my booking. I spoke with multiple phone agents and they all said the payment could not be located. I was very stressed during this time because $2150 is a lot of money for me and I was worried this payment had been lost.

I then made contact once again today - 2 and a half weeks after I had made payment and I was told the payment had been found but it was made in the wrong currency (NZ dollars which is mu currency as I live here) The agent made out that it was my fault the currency was incorrect despite all the agents i had dealt with knowing I lived in NZ and one agent giving me an account number for an NZ account. She said I should have request my billing be in NZ dollars and none of this would have occurred. However, my booking was made over the phone by and agent and the agent also took my home address knowing full well I lived in NZ. Therefore I do not appreciate this being made to be my fault.

I was then told by the agent the only way to get my $2150 back is for them to post a cheque from the USA which will take up to 4 weeks. I explained by full payment for the cruise is expected in less than 4 weeks and she offered no solution for this. I said since this was an error on the companies part and not mine could they please post it on express shipping so that I have enough time to received and bank the cheque and then make payment. She told me that this would only be done if I paid the expense to post it. I find this to be extremely bad customer service considering this issue was created by the company and had caused nothing but stress for me the past few weeks.

I was very excited to go on my first cruise and I am so disappointed at the service and customer care I have received from carnival cruise line in the handling of this matter and didn't want this to go unheard.

Reagrds

Erin

This was my first cruise and it was a terrible experience.First someone jumped off the boat we had to turn back around.Was not told nothing if we where going back home or to our destination.We didn't know anything until we woke up the next day .Doing that we got caught in a storm so rained all day Friday and mostly Saturday.They turned the hot tubes off to same fuel .We got to Cozumel late only had a little time at the beach .Our hallway fluided and our room had blowers everywhere.Couldnt get people to wait on us .There wasn't enough help on the boat one bartender walking around .The food was terrible.It wasn't a good experience at all.I have family that take carnival cruise all the time and said they never had this experience on other cruises.Also ma and my daughter bought the WiFi it didn't work half the time so that was a waste of money .

Booking #9QSJ97
I'm cancelling my booking 14 months in advance and they are denying my deposit of $198.00 due to the fact that they said I was booked under a casino promotion, That was the only option I had at the time I booked. We are cancelling this cruise for 12/5/2020 due to the fact that we just got off the Carnival Dream and it was the WORST experience we ever had. We were denied getting on our excursion in Cozumel because my husband has a limp and they belittled him and they were very rude. We did receive a refund but that isn't the point here. These people are contracted by Carnival. One night at dinner I was the only one out of 6 people at the table who never got their dinner due to the fact that the waiter neglected to put my order in also the food came to the table barely warm. On disembakment day we were yelled at and talked to rudely by the staff while waiting to get off the ship. We were being told different things by different staff members and then get rudely yelled at for not listening to 2 different people telling us 2 different things. Therefore I firmly believe we should get our $198.00 refund. We are platinum members and have been on 19 cruises and if this is the way you treat your repeat guests we want no part of it. The booking number of the cruise we just got off of was #6VZG31.
Thank You,
Beverly
A very dissatisfied cruiser

Hi, my name is Wayne Yorra I took a flight on Oct. 26 Bos. to Houston.
The flight number was UA304 Sat. at 5:45 a.m out of Boston to Houston
at 8:49 a.m . My flight number to Houston to New Orleans is UA1234 9:47 a.m
to 11:06a.m. I, m requesting a refund on my cruise to New Orleans, due to the airport
being closed due to weather. I would be happy with a cruise credit because I, m a
loyal cruise person of carnival. Last thing is that half the people on the boat didn't
make the cruise.

Thank, you Wayne Yorra

Last week's cruise was my 5th Carnival Cruise, 4th time on the Pride, I have never had a complaint and I love the Pride. This last time my sister in law bought me a photo package ahead of time which included 5 8x10s and a 16x20 canvas picture which I think was $100, it was a bday gift and also a gift for finishing my degree. The first formal night we were all dressed up and waiting in line at one of the back drops; the photographer for that backdrop had to go to the main dining room and said he'd come back, no problem, another photographer heard what was happening and said come with me and I said but I like this backdrop, he said he had black and white and I would like them. My sister in law handed him the printout of my gift photo package. He took us to a private studio around the corner and He took about 10 mins worth of pictures and said he would drop me an invitation in my stateroom mailbox the next day. He never did, so I stopped by the booth on Wednesday, 2 days later, to see if they were ready. He said he'd have them ready for me on Thursday, Joseph was his name. We went Thursday to see them and we looked at them and they were so beautiful...and that's when he showed us pricing in which we were astonished at! $80 per photo or $399 for the same package that my sister in law bought me or $800 for all digital copies! He said this was a dream package, which he never disclosed up front, even after we handed him the photo package printout before he took the photos. This 12 minute session did not have the feel of a dream package. I felt so naive and stupid that I didn't ask initially if this would cost extra $ but again, it didn't have the feel of a dream package. I thought those dream packages were done privately on the beach and for a much longer guided session. At this point he recommended getting pictures retaken the next formal night but my girls had gotten their hair braided at Grand Turk and I didn't have the heart to make them take them out and start all over with family pictures again. I asked him if we could either get a refund or if they could honor the package and give us the pictures he took, since nothing was discussed about pricing before the pictures were taken. He said no because this was a dream package. We had to talk to about 5 or 6 people, managers and customer service, before finally they told us on Saturday night at 9:30 that they hadn't heard back from management but that they would honor the original package because we were disembarking the next morning and they didn't want this to fall through. I was happy that they honored it and that I was able to get our pictures but I just felt the entire ordeal to be super shady and dishonest. I don't like to complain or rant but want to warn Carnival of our experience as their reputation could become tarnished. It felt dirty and I was really turned off by the entire experience. I posted this on our cruise's Facebook page and found that happened to many other people who share my feelings. I want to share that when I found out about the pricing I was very angry inside and thought I will never sail with Carnival again. Over the years we have recommended 16 people to your cruise line that have ended up sailing with us and I would hope this is not how you treat your valued customers.
-Jennifer Wine

When booking a cruise you are tasked with planning every detail to the minute. Today we returned from a 4-5 day cruise out of Jacksonville to the Bahamas. If it wasn't for your amazing staff the trip would have been miserable. Coming from a dry dock there is absolutely no reason things should have happened the way they did. Starting with major delays... We are from Minnesota and I am traveling with 2 children. We flew to Jacksonville the day before boarding to assure we are able to board when necessary. We picked a hotel that had a convenient location and check out time to be able to go straight to the port when checking out. This saves time and money. When notified that we are unable to check in/board and are unable to even go to the port we found ourselves spending hours in a local gas station in a state we do not live in. We did not get a car because there was not time to need one but was now stranded. Only hotel transfers were being allowed into the port once passengers were being received and because we were unable to stay at our hotel until this time we were now left with using lift/Uber which was a dead end. We then boarded a boat that obviously was not ready to bring passengers on a cruise, Thank goodness for your staff that made sure we enjoyed ourselves. The planning behind this dry dock has proven to be absolutely horrible which has resulted in your staff being treated in humane and then expecting rediculous things to take care of customers. These people are human and so are the people that paid to take this cruise. I always greatly enjoy your staff so this will not be my last cruise but depending how this is handled, Carnival may be my last choice. Bringing children on a ship sailing out to the middle of the ocean with so many unknowns was not something I would have put in Carnivals hands if I ever thought this was possible.

Dear Carnival,

My family and I recently went on our first cruise on October 6-13 2019 on the beautiful Carnival Glory. The staff was as accommodating as they could but advised us to get in touch with Carnival after we debarked. There was construction going on on several of the life boats under our balcony Room 6308 and the wires under our booth in the Golden Restaurant shorted out causing a burning plastic smell.

My father, his wife, my husband, and myself were unable to relax or stay in our balcony room 6308 at all from the hours of 7AM - 7PM because there was the use of an air chisel on steel under our feel. We could feel it vibrate everything underneath us and it was so loud we could not hear each other speak. We were highly disappointed because this was all of our first cruise and we thought we were paying for a relaxing time. Instead we received several headaches.

In addition to construction, Tuesday October 8 we ate dinner around 7:30PM at the Golden Restaurant and started smelling burning plastic. My father and his wife started feeling heat radiating from the bottom and back of the booth. My fathers house burned down with him inside of it a couple years ago and now has PTSD. He was unable to sleep for 2 days after smelling a burning smell again.

My Family and I would like to continue cruising with Carnival in the future and really look forward to becoming platinum members one day. We would just like to make Carnival aware of our experience and disappointments for our first cruise and would like some sort of reimbursement.

Will never book with carnival again.

Make sure you don't pay off your balance until the very last minute. I tried to get the 3rd person on my cruise changed to a different person 68 days before my cruise which I have purchased protection for this booking. I was told I was not going to be able to change the name because I had already paid off my balance, which I did almost a year ago, and was told I can't change a name on the booking if payment was complete. I was told I have to totally cancel that one member and add the new member which would cost me over 700 dollars to do and that does not include the excursions and the bubble package I already paid for so I'm being punished for paying off my cruise and even though I have protection they "say" they can't do anything about it because final payment has been made. What kind of sense does that make and what am I spending the protection on? I will be out of the money that was spent on the 3rd person because they can't go and I refuse to pay that much money to change a name. Also, when trying to work all this out with customer service I was transferred 3 time and 2 of those times I wasn't even told I was being transferred. I DO NOT recommend booking with carnival and I will not be cruising with carnival ever again.

Dear Sir/Ms

After my bday present from my sister to the cruise, I came home and discovered my account deduction about $174 dollars. I bought 3 x drinks which was $7.02 with a dollar tip abouy $8 per drinks which is total of $24. But there are $150 missing which has put me into trouble big time. As a minimum wage worker this has coused me so my trouble with my car insurance and other stuff as no enough founds in my account.

However, asking my sister, she doesn't care much and says its gratituity and other things maybe. I personally dont accept this and as European we give tips manually as i dont trust companies. I spent about $100 tip to different staff manually and discover you have taken this without asking. Not sure about terms and conditions, but i need this MONEY back ASAP to my account, ending 7875. visa debit.

And I'll take this further if not honored. very frustrated and angry you have made me.

looking forwards to $150 dispute as soon as possible. And i would appriciate that. And will see it as misunderstanding.

regards
Peyman

Name: Peyman nassertorabi
Folio: 8413
DB:[protected]
Staion:A
Cruse: Carnival imagination
Dates of Travel: 22-Sep-19 to 25-Sep-19
My debit card 4 end: 7875

Let me say my wife and I really wanted to go to Key West and Cozumel aboard the Victory on Sept. 2 nd. 2019 This would have been our second cruise with Carnival. Unfortuniately Hurricane Dorian changed all of our plans. But I was smater than the average bear I bought Carnival's travel Insurance. Carnival alerted us that the cruise would be cancelled and altered due to the Port of Miami being closed and The Victory remaining in Cozumel an extra two days. Since this was not the cruise we had fully paid for we cancelled the trip. I must not have read the very fine print that we would have to jump through several hoops with the travel insurance provider AON Affinity. We cancelled on Aug 30 th and gfiled a claim after having to provide information that should be shared between thw two corporate partners. AON said it could take up to 4 weeks to see a refund if it was approved. What do you mean approved . The trip was cancelled and I had paid my $100.00 for just this specific weather event. Come to find out Carnival had stated I would receive a 500.00 credit on a future cruise. The first agent never told me that. I was told she was new and did not have enough training a few weeks later by another Carnival agent. Carnival recinded the credit and said AON would pay. AON shorted me $ 48.00 on the pay out which I just received today after filing the claim on Aug 30 th. No one cares about this. I have received no communication from Carnival trying to get us back on their ship or an apology for how the reimbursement was so mis-managed. I currently do not plan on traceling with Carnival again since there so many choices available. I bet the President Christine Duffy does not know about how inefficient the Travel insurance program is. Too bad I would have liked to try the coaster on the Mardi Gras. Tell all the You tubers I watched preparing for this cruise I won't be seeing them on a future Carnival Cruise. Sincerely Jim Parsons