Carnival Cruise Lines
Reviews and Complaints

We just returned from our Carnival Ecstasy cruise this morning. This cruise was 10 days in duration embarking from Charleston on November 5th and returning on November 15, 2017.

The Pros:

The onboard staff to a person was very personable and always upbeat. Sad to report this was the only positive I can list.

The Cons:

The food was not good. At best it was comparable to Golden Corral in quality and variety. Our second night we went to the formal dining room expecting a good experience. That was not to be. I ordered Chicken Marsala. When it arrived my plate contained two chicken legs that were the size of pigeon legs. I literally had 5 bits of meat from the dish. We never went back to the dining room for the remainder of the cruise.

The atmosphere on board was highly annoying. Everywhere we went the volume of music / PA system was extremely loud - it drove us back to our room to seek some quiet. PA announcement were extremely hard to understand due to the volume. In addition, the Captain was from a foreign country and spoke very, very poor English so no one understood any of his announcements.

Speaking of being in our room - on the second day out to sea at around 3pm we were driven out of our room by the most obnoxious noise coming from the area just below our room where they were using a vibrating metal chisel. We thought maybe it was very temporary but after an hour I had to go to guest services to get someone to investigate. The Guest Services Manager returned to report that - yes the noise was very loud in our room - however he went on to say that "the ship has ongoing maintenance that must be done because the ship is constantly in service"! They were removing floor tile in the area below our room. Morning showers before 8am required you to enjoy only cold water!

Entertainment options were all pretty much stilted toward the elderly - bingo, trivial pursuit, guess the song / artist (mostly 50's music), gambling and there were a few movies offered that were at least 2 to 3 years old.

The voyage / itinerary - as you know due to the hurricane impact on the island we were slated to visit was completely replaced. This forced us to spend three days straight at sea before our first stop in Aruba. We were there for approximately 10 hours. The next day we were in Bonaire for approximately 8 hours. Next we spent another full day at sea in transit to Grand Turk (scheduled to be a brief 6 hour visit). Upon approaching Grand Turk we were told they were not going into port and so we continued sailing for another day to get to Princess Cay. The ship anchored off shore and people were tendered to shore. It was a poor day weather wise with continuos intermittent heavy showers and with very little shelter there we opted to stay onboard. Leaving Princess Cay was another full day at sea. So...adding it all up we spent 7 days at sea and only an opportunity for 27 1/2 hours onshore.

I can only qualify this 10 day voyage as a disaster. This was the prevalent opinion of a great number of the people onboard - many being long time cruisers.

Half way into the cruise we had reached the point of wanting to be back at home and had to suffer through the remainder of the cruise. We will never ever step foot on another Carnival ship again. I have sailed Disney and the difference is just immense!

We are now cautioning anyone interested in Carnival cruises to weigh heavily registering to sail on this ship operating out of Charleston.

Dear sir .i had mad a mistake with my final destination. I leaves in goa .and my ticket has come till mumbai . It is very far from my home 700 km.pluse i have 2 luggages 1 hand luggage 1 backpack. And i have to roam thier for my transportation .i will reach the by 11am on 26 .after i have to book bus thats leaves at 6pm .the journey will thake 16hurs by road.and if i go by domestic flights i will having problem with luggages. They allow 15 kg i thing . I knew it when i saw my ticket. Other wise i had correcter it before . Plz do somthing if possible .thank u crew id 505270.

Cruise booking # 6XL2Z0
SAILING: CARNIVAL VALOR AUG 31-SEPT. 4

Our cruise was cancelled due to Hurricane Harvey. All funds were refunded except the $49 insurance payment. I can understand funds not being refunded had I voluntarily canceled my trip. But due to circumstances beyond anyone's control, I should not be forced to forfeit my funds due to unsubstantiated circumstances. This would have been my first encounter with this vendor and in the future I'll be certain to make wiser choices and advise others to also follow suit. I view this as poor customer service on behalf of the Carnival Cruise Lines.

Respectfully,

My name is Amanda Duncan this is in regards to a cruise set to sail on November 25, 2017, Ship Name Carnival Glory, Booking Number 7MG1H6.
My husband and I originally planned to cancel our cruise due to pregnancy but found out on September 8, 2017 we had lost the baby. Due to the circumstances and extreme emotional strain of the loss we did not get around to canceling until September 11, 2017. My OBGYN advised us not to go on this cruise or any other cruise that has destinations where the Zika Virus is present because we plan on becoming pregnant again in the near future, as soon as I heal physically and emotionally from the loss of this pregnancy. She advised us that the virus can live inside of a man and be sexually transmitted for up to 6 months after exposure. She also advised us that if we were to become pregnant within the 6 months of exposure it can have very negative effects on the baby. Six months is far to long to wait to try to have another baby considering we are heart broken over this loss, putting off pregnancy for this long is just not an option for our family at this time. I have been informed by your customer service that a refund is not an option so I would like to have the money we put in to this cruise saved as a credit toward a cruise in the future. Attached is a copy of the doctors note from my OBGYN. Please contact me with any other information needed.

Booking #BHZ6HO on Freedom from Galveston, Texas, Dates: 10/28/2017-11 Nov 2017
On 5 Nov 2017 at approximately 8 - 8:30 pm I left the Posh Restaurant without eating dinner to go to my stateroom #8272 because I felt sick and started vomiting and had diarrhea. I vomited approximately five times. I went to bed and around 9 or 9:30 pm I felt queasy again and I vomited around four or five times. I went back to bed and about an hour later I started feeling queasy again and I called my friend in stateroom #1370 to please go find my husband and tell him to come to the cabin. When my husband returned to the cabin I told him I was feeling worse, so he called 911. He was told medical personnel would be sent to the stateroom to check on me. While waiting for the medical personnel I got up and started vomiting again around six times. The male nurse (Deepak) showed up while I was in the bathroom vomiting. He asked what symptoms I had. I told him I felt very queasy at dinner time and I had left the restaurant to come back up to the stateroom and I had the diarrhea and vomiting episode. I told him I thought I had food poisoning from the taco salad I had eaten around 1 - 2pm on the Lido Deck. I told him that was the first time I had eaten it. I also told him we had not eaten anything in town and all our meals had been eaten on the ship. He asked my husband to fill out a form which asked what I had eaten during the day. The nurse then gave me a Dicyclomine to place under my tongue. I also told the nurse that I was cold. He said to wait and see how I felt and approximately 15 minutes passed and I had not vomited. So he took my blood pressure and told me it was high. I explained to him I had not taken my blood pressure medication in the evening because I had been vomiting. He instructed for me to take it, which I did. He also checked my pulse, which was high, and my oxygen level. He told my husband and me that I would be quarantined for 24 hours in my cabin. I would need to call for room service to order my meals and to call housekeeping to clean the bathroom each time I had diarrhea or vomited. He left two prescriptions (Bentyl & Phenergan) for me to take as needed. He also said someone would come by the stateroom the next day to check on me. He told us if I continued to vomit then to call 911 again as I may need an IV due to dehydration and he would send someone with a wheelchair to come get me and wheel me down to the medical clinic. Approximately an hour passed after he left and I had abdominal cramps and I started vomiting again maybe 5 times. I called 911 and a female crew member showed up to my cabin with a wheelchair & took me to the medical clinic. Nurse Deepak met us at the entrance and he told me to get on the bed/gurney. I explained to him I had vomited again and that I was very cold. He gave me a blanket to cover myself up with. He checked my blood pressure and it had gone down. He gave a shot in my right hip and said it was for the vomiting. A short while later I asked him for something to vomit in because I was feeling queasy & cramping again. He handed me a plastic container and I vomited several more times. He checked my tongue. Then he checked my arms for a good vein for an IV, which he inserted on my left hand. The Doctor came in, which I assumed was the Doctor because there was no introduction, and he started feeling my abdomen and checked my tongue. I told him I had no appendix, no gallbladder and I'd had a hysterectomy. The Doctor left without saying anything to me and nurse Deepak proceeded to give me medications intravenously. I felt very groggy and I was getting sleepy. I may have dozed for a short period, and I woke up feeling queasy and called out for the nurse, but no one answered me. The door to the room I was in was open to the hallway and I saw someone being brought in a wheelchair. I heard the nurse tell the female crew member I could go back to my room. She brought the wheelchair to the door and locked it so I could get in. I told her to grab the container in the event I needed to vomit because I was feeling queasy. She helped me get off the bed and into the wheelchair and asked me, "He's letting you go?" I just looked at her and I think I nodded. She wheeled me back to the stateroom which I think was around midnight. I got in bed and I was so cold but I finally fell sound asleep. My husband woke me up in the morning and asked me if I wanted anything and I asked him to bring me some yogurt. I slept most of the day. I was so groggy I could barely get up without fear of falling and I could barely eat anything.
Around 7pm I was able to be fully awake to take a shower and I called the medical clinic to inquire about the IV needle in my hand. The person who answered told me I should have gone to the medical clinic earlier in the day to have it removed. I said I was told someone would come to my stateroom and check on me and she said no they don't do that. She said for me to go down to the medical clinic the next morning at 8am to have it removed.
I have the following complaints:
A letter from guest services was sent to our cabin that arrangements had been made for meals to be delivered to my stateroom.
Complaint: I couldn't even eat so it didn't matter if arrangements had been made.
In addition to the meal arrangements they would refund any movies purchased during the time of my isolation.
Complaint: I was so groggy from the medications that I couldn't watch any movies. Secondly, even if I hadn't been groggy the Panama Canal Narrator was piped into the cabin so loud that I couldn't have heard anything.
Complaint: When I called out for the nurse in the medical clinic after he gave me the medications no one answered me or came to see what I needed.
Complaint: My temperature was not taken to see if I had a fever
Complaint: No introduction from the Doctor
Complaint: The nurse dismissed me but didn't come and ask me how I was feeling, or tell me directly he was dismissing me back to my stateroom.
Complaint: Why was I told someone would come to the stateroom and check on me the following day and no one did?
Complaint: When I called to inquire about the removal of the IV needle I was told I was supposed to have gone to the medical clinic that day. So how was I supposed to go down to the medical clinic when I was quarantined for 24 hours?
Overall Complaint: Although the medical personnel were friendly my observation was they lack communication skills. When I've gone to an ER or an Urgent Care Clinic, the Dr and or the Nurse will explain what's going on, where do I hurt, etc. They don't discharge me and have someone walk me to the door without some form of explanation of what they have done and ask me how I am feeling. They don't have me just walk out of the clinic.

On 11/10/2017 my wife Donna went to the doctor because she was not feeling well. Her doctor told her that she had a fever and upper respiratory infection. The doctor advised my wife against going on the cruise at this time. We booked this cruise to celebrate my birthday and veterans day because I am a vietnam veteran. My wife and I are very disappointed about not going on the cruise. We would appreciate it if Carnival can give us a credit towards another cruise. We are also VIPs and we only cruise on Carnival. Thank you, Anthony I.

Chinell Neal
Posted: Nov 11, 2017 by Chinell Neal
Refund Credit

6QG0R3. CHINELL NEAL
Unfortunately we will be unable to sail on tomorrow 11-12-17, because I have a flu with asthma on top of that... this would have been our first cruise and vacation.. can you please credit us for a future cruise.. it took a lot for us to save for this first one, this is a hurtful huge dissapointed matter for ourselves but we didnt have control over how my body would respond to this weather... please consider helping us with this matter. We would like to re-schedule to sail as soon as possible..

[protected]@gmail.com

I brought along a purchased drink set from the Alchemy Bar (from "the class")which included the mixing cup, the pint glass, jigger and strainer. We LOVE the Alchemy Bar! When packing the day before debarkation, I noticed that the pint glass with the Alchemy Bar name on it was missing. I called our cabin steward to ask about it but she wasn't available and the person on the phone said she would get with me in the evening. I left a note in the cabin asking her to return it (in case she came by or called when I wasn't there) but nothing happened. I went to Guest Services on board, they called Donna, etc...and nobody could resolve the problem. The person at the front desk said all she could do is complete a missing item report and leave a copy of at my room. I never received the missing item report and my glass was never replaced. I anticipated receiveing a survey where I could make my complaint but I haven't received one yet so I wanted to report my complaint here. The problem is that I now feel unsafe leaving "anything" out in my cabin. That is not the way a guest should feel when cruising. This was my 22nd cruise on Carnival and I have NEVER had a problem like this before. I'm not concerned so much about the pint glass (although I do miss it), just the idea that something was missing from my cabin. This woman didn't even try to resolve the problem or apologize. That is what is SO disturbing.

A guys by the name Fabian Alberto claims to be working for you cruise lines is friends with my friend and claims to bought gifts for her expensive stuff and cash in package that he is sending for her and all she has to do is send $600USA Western union so he can pay the duty for the package. I think it is a scam but my friend believe it to be true please check it out for me she works hard for he money and I won't like it if she loses it . My email [protected]@live.com

Thanks.

I settled my account with Carnival before I left the ship. Then 2 days after I had already come back from my cruise Carnival put a total of $500 worth of holds on my debit card. This makes no sense to me, to put holds on my card 2 days after I have returned from my cruise. If I even decide to cruise with Carnival again I will not put a card on file. This is poor customer service. Also the Carnival travel agent that set our room put us in the rear of the ship when I clearly asked for mid-ship. I started planning this vacation almost a year in advance so there is no reason for me not to get the type of room I requested.

Hello my name is Adam Brenner, our booking #7FQ0P9. This cruise was set to be our honeymoon from our May wedding. Now months later and my wife has since become pregnant. Her doctor advises us to not take the cruise because of the Zeka virus in the areas the cruise is going. The agent said there is a 75% penalty for us. We upgraded our rooms and was over One Thousand dollar upgrade, I feel like at least that part shouldn't be penalized. What about a company credit? We still want to have a honeymoon, just not willing to risk the health of our unborn child in the process.

On carnival vista 11/3/17 at 10pm my husband And I went into the EFFY Store to look at their sale I looked at one ring and asked the sales person what the sale price would be he asked for my room card to see the color of it to determine the discount. He came back with it and gave us a price. It was 4000. We said we were not interested, he said u get a free cruise, chaimpain and 200. Gift credit from carnival, he said they offer financing also, we again said no thanks . We arrived in Miami port at approximately 1:00 am and my cell started going off with alerts from Bank of America saying my account was overdrawn! Carnival charged me for the RING we didn't want to buy! I spent hours calling customer service explaining it, and walking down to their desk showing them my account info at BOA and the amount they charged! This is totally ILEGAL, they started a case to investigate, they said I would need to talk to the jewelry manager at 7 am when he is working and talk to EFFY about it ! They only saw my normal bill with charges we made and not the 4000. Amount until I continued to telll them to keep looking while I showed them photos of my BOA account showing CARNIVAL debited the ring we LOOKED at . They found the amount finally and continued to say I would have to talk to Jewelery manager! I was up the entire NIGHT talking to them and getting online to Bank of America ! Totally illegal, I was in tears at the customer service dest, crying asking for their security officers, I customer service gave me print outs that are time stamped at 10:04 pm while we were in the jewelry store, jewelry manager said it's not their fault that the problem was a " glitch " in computer! Customer service said it was a " Glitch " and so did security! They said I would have to deal with EFFY to get my account with BOA adjusted and would take up to 10 days ! FRAUD! stealing people money

Hello,

I am so very disappointed about my upcoming trip departing Nov 4, 2017. Booking #7ZZ6G0. I was trying to book a suite several months ago when I booked the cruise but was told there were none available. Someone would contact me when/if one became available.
Well one became available and someone did call. The issue is we were on the phone and she was giving me details on the suite, when the call dropped. Instead of calling me back, she called the next person on her list and gave the suite away to someone else w/o my response of a yes or no. We wanted that suite and it was unfair that she gave it away to someone else when I was first in line being offered the room! I called back at least 4 times and was finally pinned through to her and all she could do was apologize that she had just given it away to another couple. I was, and am furious about this situation and very disappointed about my upcoming trip.

Caprisha Smyles
Benny Garrett

I am a 70 year old disabled person driving for uber. Yesterday, 10/30/2017, I took 3 ladies with their luggage to the Carnival Victory in the port of Miami. When I opened the trunk, the baggage handler told me as I was an Uber driver, to take their luggage out of my car myself as I was "lazy", and that he didn't want to scratch my car. This was quite unpleasant (not to mention painful due to my arthritis). Previously, I have dropped off passengers at Norwegian Cruise Lines, and they took the luggage out of my car. Please let me know whether this is Carnival's policy, telling drivers to take luggage out of their cars themselves, so I can inform Uber and Lyft of this policy.

I arranged for my group's annual cruise for 18 people. Carnival made a business decision to charter the ship to FEMA and cancelled our cruise which was to depart Jan 21. Because people had arranged to get off work at the same time, we were locked in to the dates. We were offered three alternative cruises by the representative of Carnival and selected one leaving from Miami on Jan 20 . We ended up paying more and seeing fewer sites than the original cruise. I asked our rep to do something to make this right. After several days of calling, he said he could not do anything and I asked for his supervisor. The supervisor called me and said he could not offer anything. I asked for his supervisor and he refused to give me his number but said he would have him call me. I have waited 4 days and no call back. Our group was made up of loyal, repeat carnival cruisers and some first time cruisers. This experience has shown Carnival in a new light for us.
Jim Ennis

Booking #6CN8K4
I contact carnival [protected]@ [protected] on my sailing date @ 1:31 p.m. EST. I spoke with a customer service representatives name Kelly. I asked Kelly what is the latest time that I board the ship because I was not going to make my appointment time because I caught a flat tire on the expressway while driving there. Kelly informed me that this ship leaves at 5 p.m. eastern time and that 4 p.m. will be the latest that I can board the boat. On the contrary she also stated that there would be an email sent on my behalf. I arrived at the dock at 3:50 p.m. eastern time, as I was entering the building the security guards tells me to turn around no one else is allowed in the building, and that the ship boarding has closed. My company guess had already boarded the ship, they spoke with guest services and they also spoke with the captain of the ship while I was standing outside on the dock for 45 minutes while my guest was asking to allow me to get on the ship. The captain's stated there was nothing he can do, and said its up to custom patrol . As I stood outside the boat there was still time for me to get on because the boat didn't leave until 4:50 p.m. eastern time. I communicated with the representative Kelly who works for Carnival Cruise Line who informed me of the wrong information stating that the boat leaves at 5 p.m. and that my arrival at 4 p.m. would have been fine. I was also told there was an email sent to the captain but it's at his discretion to delay the ship. I was not contacted back by no one from Carnival saying that the captain did not honor, nor was I contacted back by Carnival when I got the wrong information from an agent that works for Carnival. I am requesting a full refund or a credit for another booking date. Because I was informed of the wrong information from a carnival customer service agent. Then I called customer service @[protected] @ 5:07 p.m. eastern time and spoke with customers service representative Terry who informed me that he would not be able to give me a full refund but only refund me back $195.00. Or I would have to contact this department to request for a full refund, or to request for different sail date.

Dear Carnival Cruise Lines Complaint Department,
I Susan J. McClory and husband Daniel J. McClory were booked on your Carnival Glory Cruise Booking #6LL6X to celebrate our 25th Anniversary. Leaving Miami September 16, 2017 returning September 23, 2017 for a 7 Day Exotic Eastern Caribbean Cruise. A adventure which we planned for 6 months. Unfortunately Hurricane Irma hit the Miami area very badly and airports, electricity, transportation were all effected along with severe flooding problems. The reports on the hourly news were upsetting I had a hard time sleeping for days. Not only were we worried about Irma's problems but hurricane Maria was right on its tail. All I could think about for days was do we cancel or take the chance in getting stranded at the Atlanta airport because of flight delays or cancellations of flights or at Miami airport. Forcing us to miss our cruise or taking the chance of being sea sick from the turbulent ocean. We chose to cancel.
I called AON Affinity Inc. through you requesting procedures on filing a claim to get the 100% refund due back to us because of the above mentioned fears and the severe problems Irma had left behind. The representative at AON assured me we would be eligible for a full refund Claim #17CCL16742 due to our concerns. We also had to cancel our flight which was a non refundable airlines tickets from Delta which amounted to $374.20 (I only had to buy one ticket for me and used skymiles for Daniel's).
Well a denial letter from AON was sent to us on October 4, 2017. We were to say the least very disappointed. I thought this is why we bought Carnival Cancellation Fee Waiver Insurance. We thought we could be at easy knowing if a cat 4 hurricane hits the port your sailing out of and some of the islands we were sailing to along with a new major cat 5 Maria heading for the whole eastern Caribbean that we were sailing to would qualify for a full refund.
They did say that Carnival would pay 75% of the cruise vacation cost.
The good news is we are willing to try again to celebrate our 25th anniversary so we re-booked with you on February 17, 2017 to February 24th, 2017 on Carnival Miracle 7 day Western Caribbean booking #8SL1H1.
Could you please please take into consideration Daniel and my situation and review our claim so see if you can help us out with some additional credit towards our new booking. We lost so much money already and any help from you would be greatly appreciated. Looking forward to our trip.
Thank You,
Susan J. McClory and Daniel J. McClory

I

I was charged a 75 dollars penalty to change a name on my bookings when I was informed previously by agent that I would not be charged. I will not book with this cruise again nor will the 11 other guest in my group if I am treated unfairly and lied to by this cruise line. I am requesting an on board gift card in the amount of the fee I was required to pay bc I was misinformed by STAFF and the RECORDED phone could not be found.

To Whom It May Concern:
With reference to Booking number 7PV3B5 my husband had a heart attack on 10/23/17 and we will not be able to make this sailing due to future medical appointments and tests/procedures. I am not asking for a full refund, but was hoping that since we are platinum members, we could receive a credit towards a future sailing, which we will definitely take once this ordeal is over. Thank in advance for your consideration.

To whom this message will reach my name is Llewellyn Schexnayder and I am contacting carnival on behalf of the Triumph cruise due to sail on 10/28/17. Unfortunately my wife and I will not be able to make the date on behalf of the unexpected passing of my father on 10/18/17 and if things was not bad enough we found out that my father n law has plaque that has buildup in his arteries and now he have to have surgery on 10/27/17. We are not looking for sympathy nor are we looking for our money back we are just asking for Carnival to be patient with us we can provide a death certificate and also hospital papers in order for Carnival to verify everything that we are saying is true we have been looking forward to this trip all year and not it has to be set back again it would be deeply appreciated if carnival can find it in their hearts to reschedule I'll cruise for a later date instead of losing all of our finances