Carnival Cruise Lines
Reviews and Complaints

Hello,
My family and I set sail on 12/21/17 out of Mobile Alabama headed to Mexico.
While on this cruise we experienced some not to engaged staff, poor service, poor food quality, cabin sink clogged and mold in bathroom. I was not satisfied at all . I'm not sure if it was because of an older ship or not .
I would never book on the Carnival Fantasy again !

Hi my name is Duane Macklin booking number is 8ck5z8 I was supposed to be onboard the carnival sunshine with my family for Christmas but I was misled buy one of you employees that it will be ok for me in my family to arrive @4 after we told her that we were gunna b late do to a major fatality car crash on 95 south in she said ok fine I will let the captain no then when we got to the ship security told my family of 7 that we can not get on board of the boat not only that I can't even get a reimbursement nor I can't even get a credit for a future cruise not only that the ship we were supposed to get on was still there
If y'all would like to get in contact with me call me [protected]

Carnival Cruise Lines
Carnival Cruise Lines Contacts & Information
Posted: Nov 30, 2017 by Emery Clemmons
refund or voucher booking #6tp1h3
Complaint Rating: 0 % with 1 votes
I had to cancel my cruise due to medical reasons beyond my control. I have been having problems with both of my feet. The doctors have had to amputate my right leg below the knee and may have to remove my left one as well. I am confined to a wheel chair and unable to drive, walk or care for myself without assistance. I would like to get a voucher for the amount that I paid for a future cruise if possible. I am a platinum VIFP with carnival #[protected]. I originally sent this request in on 10/20/2017 and on the 23rd there was a message posted that it was resolved and that everything had been done to reach me. No one tried to reach me by phone or email although I get 7 to 10 emails a week wanting me to book another cruise. My name is Emery Clemmons, the booking was out of Jacksonville on October 30th, 2017. I have been sailing with you all since 1983 and you are the only cruise line I have ever been on, so please consider my request.
Updated by Emery Clemmons, Nov 30, 2017
This will not let me attach medical records.
Carnival Cruise Lines Customer Care's Response, Dec 05, 2017
Dear Mr. Clemmons,

Please submit all of the required documentation to [protected]@carnival.com do not submit via this website. Make sure to included the booking number you provided above and anything else associated with your request.

Regards,
Guest Administration

Booking #8BH3N1
I had to cancel a long awaited cruise scheduled for December 26, 2017 because Carnival Cruise Lines would not let me reschedule it for a new date after the first of the year. It was 2 weeks before my cruise when I found out I was having to have back surgery due to a sudden herniated disc, which resulted in lower back pain, right leg pain and weakness. AT THE TIME, I didn't want a refund, I just wanted to move the date. It was a present for my daughter for college graduation and Christmas. I was told I was in 100% cancellation ( I think that was what it was called), and couldn't reschedule. I had to cancel with only a 25% refund.
I worked hard to pay for that cruise in installments. I don't have a credit card and money just laying around to pay for it all at once. It was a $1500 lose. That may not seem like much to some but it is a lot to me. I had no idea surgery was in my future and surely couldn't walk around or go on excursions in this shape. I wanted to be able to enjoy what may be a last girl's vacation for some time for me and my daughter. She graduated college and will pursue her life now. I'm brokenhearted and discouraged and mad about the whole situation.
I just want my money back!

On December 10, 2017 my husband and I sailed out of New Orleans Louisiana on the Carnival Dream for 7 days to Cozumel, Belize and Mahogany Bay.
The crew at the guests service desk is my first complaint as they were very rude and abrupt.
Coming back on the ship after visiting Cozumel, my husband after having lunch and a cocktail tripped on the gangway and fell. He was no where near intoxicated but his Cheers package was suspended for 2 and a half days. We were not only humiliated but felt as if we were cheated out of a vacation. We had to go several times to the guest service desk to speak to different crew members that were passing us on to other crew. We spent 2 days of walking the ship trying to get in touch with the right person. Finally we had to speak to security and fill out a form for review by a manager. We were treated like criminals. $800.00 wasted by the assumption of a crew?
Next, the entire time we were on the ship, it was hot, as no air conditioning was working. We asked for a fan and were told if we didn't have a medical problem we couldn't have one. The worst part was the ship smelled like sewer! The entire trip.
On the 6th day, understandable, a helicopter was called to medically evacuate an epileptic passenger which closed the top 3 floors. This is understandable but when combined with the rest of our experience, it just made it miserable because so many people were confined to a few floors.
We are booked for another cruise to the Caribbean on the Dream, December 9, 2018 and in trying to cancel it, was told to contact this site. That booking number is 7TL7C4.
Is there any help for us? A partial refund? A Cheers package refund? Or help with expenses to move this cruise to the Carnival Legend to Alaska in June of 2019? We absolutely no way do we want to experience the boat called "the dream" again. It was indeed a nightmare. We have sailed to Alaska before on The Legend and it was a Dream.
This has been a horrible experience!
Please advise,
Anna Hulin
130 Hulin Road
Pineville, LA 71360
[protected]
My VIFP: [protected]
Folio: 9608

We booked a cruise and our flight a year ago to the Dominican Republic and the Grand Turk for Dec. 9th-14th. We weren't able to aboard our flight because the representative wasted time checking our baggage in. We missed moments celebrating with some class members from over 30 years of graduating. And ended up paying far more than
Carnival
My Cruise
as of 17/Oct/2017
We can't wait to welcome you onboard.
BOOKING NO: 6BM3B6
SAILING: CARNIVAL SENSATION 09/Dec/2017
SAILING DURATION: 5 days
STATEROOM: M187
CATEGORY: 4C INTERIOR
GUEST: MR KENNETH WHITE
DINING CONFIRMED: EARLY DINING - 06:00 PM

EMAIL: Unknown
BOOKED BY: ARETHA WHITE
ARETHA
566 LAWRENCE ROAD
JACKSON, MO 39206

GUEST CONTACT PHONE VIFP CLUB # VIFP LEVEL DEPARTING NOTE

KENNETH WHITE New Orleans 1, 2, 3

ARETHA WHITE [protected] RED New Orleans 1, 2, 3

* Indicates temporary VIFP Level.

ITINERARY: 5 Day EASTERN CARIBBEAN Itinerary.

DAY PORT OF CALL ARRIVE DEPART

Sat Miami, FL 4:00 PM

Sun Fun Day At Sea

Mon Amber Cove, Dominican Republic 9:00 AM 5:00 PM

Tue Grand Turk 8:00 AM 4:00 PM

Wed Fun Day At Sea

Thu Miami, FL 8:00 AM

View Cruise Details
Online Check-In
Plan Activities
View Cruise Documents

Taxes, Fees & Port Expenses, as used by us, may include any and all fees, charges, tolls and taxes imposed on us by governmental or quasi-governmental authorities, as well third party fees and charges arising from a vessel's presence in a harbor or port. Taxes, Fees & Port Expenses may include U.S. Customs fees, head taxes, Panama Canal tolls, dockage fees, wharfage fees, inspection fees, pilotage, air taxes, hotel or VAT taxes incurred as part of a land tour, immigration and naturalization fees, and Internal Revenue Service fees, as well as fees for navigation, berthing, stevedoring, baggage handling/storage and security services. Taxes, Fees, & Port Expenses may be assessed per passenger, per berth, per ton or per vessel. Assessments calculated on a per ton or per vessel basis will be spread over the number of passengers on the Ship. Taxes, Fees & Port Expenses are subject to change and Carnival reserves the right to collect any increases in effect at the time of sailing even if the fare has already been paid in full.

ITEMIZED CHARGES
All Charges are quoted in USD
CRUISE CHARGES
Cruise Rate $598.00
Taxes, Fees & Port Expenses $223.26
Total Cruise Charges $821.26

TRANSPORTATION CHARGES
Air Transportation $594.87
Pre-Cru Ground Transfer $33.00
Post-Cru Ground Transfer $33.00
Total Transportation Charges $660.87

OPTIONAL CHARGES
Vacation Protection $49.00
Total Optional Charges $49.00

TOTAL CHARGES $1, 531.13

PAYMENTS AND CREDITS
Payments Received $1, 531.13
Total Payments and Credits $1, 531.13

On Board Credit (USD) $50.00
expected.

My name is Dawn Cicci and i booked a cruise on the Carnival Dream with Daryl number is [protected] Ext 82653. My complaint is everytime I would call him he hardly ever returned my calls. I had to keep calling back until he finally answered. Then my flights got cancelled from Detroit into New Orleans to meet our ship and I called him 3 times and asked to call me it was very important and he never called> today is Wendesday and he still has not called. we had no idea on what to do beacause they could not get us there in time for the ship so I came home and the trip was cancelled. I know it was not his fault on the weather but he could of returned my call and let me know what to do next. Even when we were making payments on our cruise I had to call a couple of times.

My mother and I booked a cruise for the week after Thanksgiving. Unfortunately, we had to cancel it in September. My mother paid for her portion with gift cards. After the cruise was cancelled, the giftcards were supposedly mailed to my OLD address (though I had long since updated it on the website). After about a month of not receiving a refund, we contacted Carnival in order to check the status. They said they would open an investigation and mail us out new gift cards to the correct address. That was mid-October. It has now been 2 months, many many phone calls and 14 people at Carnival later and this is still not resolved. They refuse to connect us to a supervisor and each time we are told we will receive a call back in 24-48 hours. Again, months later, no supervisor or anyone has ever called us! We are still trying to track down $400 worth of gift cards!
Not to mention the fact that half of the individuals we have talked to have been rude and uncaring about the situation. You can never talk to the same person twice because they refuse to give out their extensions or email addresses. You can however get an extension for a Cruise Planner. They will take your money without issue but apparently will never refund it to you. And again, it's gift cards not cash! So it will be used with them again! Though once we use these gift cards, I will NEVER go on another carnival ship ever again.

Hi my name is Amanda Reyes I had booked to cruise out on 1/29/18 with my fiance we had till the end of November to pay it in full unexpectedly my brother passed away and I had to travel to his home I had used the money that I had for the trip to travel and be with my family at this difficult time they gave me an extension till the 8th of December but due to the fact I didn't return to work right away I couldn't pay it on time I am asking to see if I can at least get something refunded back to me since I won't be able to go please find it in your heart to help me thank you in advance God bless you.

Our first cruise and we were in a room with a terrific stench. 2 of 5 days with carpet shampoo and ozonator in the room. Could use our room comfortably. So Carnival offers me an on board credit for next cruise. What!?! I have to spend another $1600 to get an onboard credit! This is ridiculous! So much for a wonderful birthday. Thank you Big corporation for screwing the little guy.

I Deborah Larry was on my 1st cruise with my sister-in-law, Diana C Miles VIFP # [protected] - Platinum Carnival Cruise Stateroom 1366 Deck 1 Booking Number 7NP1P3 PRI0RITY. Dec 2nd when I retired for bed I noticed an odor of insect repellent but didn't give it much thought after all we had been having an issue with a noise that had been keeping me up at night. On Dec 3rd when I woke up my arm was itching, red, and swollen I attributed this to a possible spider bite. The next few days the swelling gradually resided the itching was unbearable I could see red bites on my right upper arm, after doing some through investigation it has been validated these are bed bug bites! I am devastated I washed some of my clothes in hot water and a hot dryer but all of my clothing cannot be washed! I stopped unpacking my suitcase because it may be infested with bed bugs. I have my suitcase in two large black garbage bags sitting outside in inclement weather, because I am afraid they may already be in my house. I cannot sleep at night and I am a nervous wreck because of this ordeal. I do have photos. Are you willing to assume responsibility for an exterminator? Thank You for your time, Deborah Larry [protected] e-mail [protected]@yahoo.com

I was disappointed to find CCL (Carnival Cruise lines) no longer offers gift cards in retail stores for less than $100.00. After visiting and calling several retail stores I was disappointed and frustrated, I gave up. Several days later, still determined to get a gift card, I came upon the idea of calling CCL to find out I could buy over the phone from the Fun Shops a Fun Shops card. I was again disappointed when told I would receive a gift receipt (paper) to put in their Xmas card. CCL would place in the passengers room the card prior to the passengers arrival. I am sorry, but how many people are going to take the time to find this out? Instead, people will end up giving them CASH.in the best interest of CCL, and the gift giver, who would like to have the pleasure of inserting the gift card into the card, which is a better gift presentation than inserting a piece of paper. CCL think about where someone might spend that cash If I, or others were to give CASH as a gift?... ANYPLACE other than CCL.

I want to commend Angeline, who I spoke today from CCL, who gave me great service trying to overcome my objections by offering me alternatives. She was very professional and pleasant. Please reconsider offering gift cards for less than $100 in retail locations so myself and others wouldn't have to take the time and effort to come up with a less than desirable alternative. 12/7/17
Thank You,
Barbara

the incident happened on November 22, 2017 ...as I proceed to come out of my cabin there was a scuffle between a passenger & a crew member the passenger threw a plate and I got hit on my left leg I could not sleep all night I went to the Doctor the next morning they gave me aleeves to help with pain but it ruin my trip to Nassau the next day i wish somebody could help me on this matter, sincerely Agnes Morales reference # CORR-SB-VI-[protected] thank you

We had booked a cruise on the Horizon for April 2nd leaving from Barcelona. This was booked while we were on the Legend in February of 2016. At the time there was a charge of $50 each listed ad administrative fees. At the time I did not question this fee. This totaled $100.

On November 18 2017 we called our Carnival Cruise Manager (Gregg) to let him know we would have to cancel the Horizon cruise and then at the same time booked another cruise for January 20 2018 one the Glory. At this time we were charged another administrative fee of $50 each. This totaled a total fee of $200 for both cruised. I called Gregg to question him about these fees which he very clearly explained what they were for. I told him our problem and he advised to send you an email explaining everything.

So here goes;

We had just realized in November that Holy Week, which consist of Palm Sunday (March 25, 2018) and ending Monday (April 9th) Holy Monday was also at this time. This is way earlier that usual and when we booked for the Horizon never gave this a thought. We belong to a small Episcopal Church. My husband sings in the choir and we both pay chimes. There are many services during this time and of course many rehearsals. This is the main reason we cancelled.

We are asking that the administrative fees be credited to our account in the amount of $200. Our choir master will be more that willing to write a letter explaining all this to you. If this is acceptable please let us know how to proceed.

We started cruising with Carnival in April of 2013 and up to this time
we have taken 13 cruised with you and as of May of this year we became Platinum Members. We have never complained before about anything and I am not a complainer but these fees seem a little to much considering the circumstances. I would appreciate any help you can give us.

As an aside, we were very much looking forward to cruising on the Horizon and celebrating our 34th Anniversary. This would have been a once in a life time experience. We were so very sad to have to change plans but our church and church family are very important to us. Because we are a small church we are a very important part of out musical program.

Please let us know of your decision in the above matter. You can email me at nance.[protected]@yahoo.com or give me at call at [protected]. I look forward to your reply.

Booking # 3VD8W3

Thank you in advance for all your help and consideration in the above matter.

Nance Griffin

Absolute horrible cruise. Will never sail with carnival again. I sailed on the carnival pride 11/26/17-12/03/17.. I have a few complaints that I would like resolved. I have contacted the bbb about my issues as well as my lawyer and I am trying to reach a resolution before I proceed with further actions. I feel like I deserve a credit to my account and should not have to pay the $900 they are saying I inquired. I had issues in the casino as well as asking for the room number to my family because I was locked out of the room and they tried to say I dialed 911. I did not dial 911. If I did then where is the tape recording? There is none because I did not call. I had to cancel my facial because I had food poisoning. I complained because the room next to us was smoking pot in the bathroom and nothing was done. I have a rash all over my arms, hopefully it's not bed bugs or something from the hot tub. I walked into a man and a woman having sex in the woman's bathroom on the lido deck not once but twice. I am sick to my stomach at the experience we had!

I had to cancel my cruise due to medical reasons beyond my control. I have been having problems with both of my feet. The doctors have had to amputate my right leg below the knee and may have to remove my left one as well. I am confined to a wheel chair and unable to drive, walk or care for myself without assistance. I would like to get a voucher for the amount that I paid for a future cruise if possible. I am a platinum VIFP with carnival #[protected]. I originally sent this request in on 10/20/2017 and on the 23rd there was a message posted that it was resolved and that everything had been done to reach me. No one tried to reach me by phone or email although I get 7 to 10 emails a week wanting me to book another cruise. My name is Emery Clemmons, the booking was out of Jacksonville on October 30th, 2017. I have been sailing with you all since 1983 and you are the only cruise line I have ever been on, so please consider my request.

Due to the recent passing of my mother me and my family are unable to go on our 6 day eastern Caribbean cruise porting from Ft.lauderdale Florida December 3rd-9th booking number 7TS9R5 I am very unpleased and dissatisfied with the offer I received of only 120$ as a refund when I simply asked for a credit so we can go on our much anticipated trip at a later time due to the unexpected passing which has caused our family much hardship and grief

I purchased this fun find book 11/16/2017& was charged$25 this book expires on 30 of nov 2017 my trip ended on nov, why would I purchased something that will not serve a purpose i'm up set that I was bamboozled, I didn't have any knowledge that this coupon book was soon to expires until after I made the purchase, the last that assisted me, was rude to the fact that I never want to patronize carnival,

Good Morning... I would like to share with you our experience on the Carnival Sunshine...
First, I would like to say my husband and I were first time cruisers. We took a year to plan our trip and made sure we added all the extras because we were not sure of what we would like. This trip was suppose to be a time for my husband and I to reconnect after my battles with cancer. Instead this trip became a nightmare. I am going to give you a run down on our experience...
Trip information:
Carnival Sunshine---- Nov. 12-18, 2017
Ward-- Folio number 6772
Cabins- 7236 and 8244

When we arrived in Florida we were greeted with friendly faces in the actual loading area where we get our keys. Because we had purchased the faster to fun the getting on the boat was pretty smooth. But once we got on the boat that was the last time the staff was friendly. It was complete chaos on the boat and being that my husband and I were new cruisers we were not sure of what to do or go. Our first experience was going to deck 9 where the food and bar was. We were greeted with a server who offered us a bar drink. We thought hey we are on vacation lets get a drink. The server stated the drink was 7.95 and if we got the drink in a souvenir cup it was 12.95.. We decided to get the souvenir cup for 12.95. He scribbled the info on a tab and took my folio number. Pretty simple, right? Two drinks @ 12.95 each.. As we wandered through the ship we were unable to connect to the Wi-Fi which I had prepaid for so we headed down to the guest service area to ask a question. This is where most of our issues stem with. The guest service staff were not friendly and were not trained well. We waited in line for 45 minutes to speak to someone to only find out later because we purchased the faster to fun pass we could of skipped that wait but no one ever told us that. Once we could speak to someone about the internet she was able to get it connected for us. I asked her about our billing and all the items we pre-paid for. She printed me a printout so we could see things. That is where we saw that those 2 drinks that we had purchased a few hours before were on our bill and the cost was $51.00... I am asking how 2 drinks at 12.95 each can add up to $51.00.. The guest service rep is clueless.. And continues to tells us that is the charge and we will have to pay it.. This is DAY ONE!

On Tuesday in the early hours (4am) we were woke up by a lot of noise outside of our room. My husband gets out of bed and to his horror steps onto the floor into at least an inch of water. Your first thought is the boat is sinking. He wakes me and I jump out of bed. Our cabin floor was flooded with water.. After we realized we were not sinking we called guest services who acted like we were exaggerating on the situation. 2 hours later, yes I said 2 hours before someone came to our room to investigate. The floor was indeed flooded and it was a lot of water. Every question we asked was either responded with a clueless look or with no answer. We were told to go to cabin 8244 which was one deck above us to sleep if we could. We were told to leave all of our items in our cabin 7236. And they will resolve the problem. We grabbed a change of clothes because it was port day and never went to room 8244 because who can go back to sleep after that. Later that night as we got back on the boat from our day at Amber Cove we went to our cabin 7236. To our shock we found the room torn apart and all the wet stuff, bedding pillows, etc on top of all of our personal items. My make up, medicines, clothes, wig etc. And like I said in the beginning of this post I have been battling cancer and my immune system is compromised. So I was not happy to see such disregard for our personal items. We immediately went to Guest services. We spent another 45 minute but this time speaking to the rep who could NOT give us any answers. Where did the water come from? Was it sewer water? What are they going to do? No answers to any of these questions when I asked if there was anyone that could help us we were given the blank stare again and told they would get back to us. Later that night we went back to guest services and asked to speak to the hotel director. There was resistance on doing that but eventually we got a housekeeping manager that stated they were trying to dry out the carpeting and were still investigating the issue. We were told to go to cabin 8244 and sleep there but again we were told to leave all of our personal items in cabin 7236. I am now very upset and the housekeeping manager tells us that she will refund us one day which was 229.60 not sure where that amounts came from but that is what she did and offered for us to eat at the steakhouse ( which again comping us a meal is no money out of carnivals pocket ). Its late now and we head back to room 8244 and decide to sleep with the thought that someone would get our room fixed and will keep us informed. Wednesday morning 11/15 we wake up and decide to check on our room cabin 7236. Again the carpets are still soaked and the blowers are in there trying to dry them out, again all of the wet items are still on our personal stuff. Its a port day so we get off the boat but by now my vacation has been ruined and I just want to go home! We get back to the boat go back to guest services and we are told again that they are working on the problem so again we are in limbo with no cabin. By 10 pm we go back to guest services and we are told that they think a pipe broke and that is where the water came from but still are not sure and they are working on the problem we are told to sleep in cabin 8244 again. Still all of our things are in cabin 7236, including all the water we purchased, the alcohol and coke we purchased, the fruit and cheese basket which is now covered in all the wet bedding and my wig which was on the table. Also, the refrigerator was unplugged so they could plug the dryers in.. Anything in the refrigerator is now no good..We are literally wearing the same clothes.
Thursday, 11/16 we wake and go back to cabin 7236 to check on things the room is torn apart and the carpets are still soaked. Now there is a smell of mold and burnt hair from the dryers.
We go back to guest services and are told that they are working on the issue and someone will let us know something! I want you to know no one EVER let us know anything we always had to go back to guest services. Thursday evening we go back to guest services because you can only sit in an area so long and I was tired and just wanted to be able to rest. I am now crying and asking for someone to do something. We are told by the guest service rep that again he has no answer. I am now bawling. I just want off this boat. I ask to speak to someone anyone. We were finally after an hour wait brought back to Milla in her office who told us that there was a miscommunication between housekeeping and guest services and our cabin 7236 will not be available and that we need to move to cabin 8244.. 3 1/2 days later you decide we should move. I told her this was unacceptable... This was the worst vacation ever for us. Milla refunded one more day at 229.60 and another specialty restaurant( which again costs you nothing). I am so upset and disappointed in the way were treated by everyone on this boat. To top things off all of our clothes now smelled and we were told to put them through laundry. On Friday evening we finally had clothes to wear but half of the clothes were ruined. Anything that was white including dress shirts and dress slacks were now blue. My expensive dress was now 2 sizes smaller. Everything we took on this cruise clothes wise was now ruined and I will be discarding, that is over $ 1000.00 in clothes due to this mess. My wig is also ruined and smells and I will have to replace it at another cost ... I am asking for your help in this matter!
Sincerely,
Nicoll Ward
[protected]@yahoo.com