Carnival Cruise Lines
Reviews and Complaints

This was my first cruise and it was in the Triumph and possibly my last. I was shocked at the constant smell of marijuana smoke coming from a cabin next to mine and having to explain the odor away to my child. I thought there was NO smoking allowed in cabins, much less something illegal. It was totally inappropriate and unfair to myself as well as others. I had told the front desk, but it continued on as if I said nothing! It was from the first day, 6-1-17 until today 6-5-17. I'm still in disbelief over it!
Second, I asked if I could book my excursion at an earlier time with no penalties and was told that I could. I check my statement and it shows that I was double billed for it. When asked, I was told that I would get my money credited back, but have yet to do so, 11 hours after disembarking.
When reaching home tonight I called carnivals complaint #, and they were closed for the day. Will try again tomorrow.
Carol Jung

I am writing this with first some frustration, disappointment and sadness as I feel after the things that transpired on my recent cruise unfortunately made me feel it wasn't fully deserving of all the money invested.

This was my second time cruising (ever and both times with Carnival) and this Carnival 2017 ( booking # listed above and the source of this complaint) was my son's first cruise. I cruised on a different Carnival ship last year (Carnival Elations booking # 9K2BR2 and I will refer to as Carnival Cruise 2016 ); where everything was very nice from accommodations, the staff and to the food. Carnival cruise 2017 Ecstasy, I found that the staff was great but our accommodations were a bit concerning, odors when first entering the room of what smelled like feet, near Lido deck (food deck) which I'm not sure if it was the result of fumes from needed fuel for the ship (which wasn't a issue on Carnival Cruise 2016) and wasn't the most pleasant odor when heading to dine. Regarding the food, I will just choke it up to a personal preference as everything looked very appetizing but the things I had were not very flavorful, the grease smell from Guys Burgers (mixed with the bad smell) entering the deck was nauseating at times but later in the cruise I did have the burger and fries once during the duration of the cruise and it was pretty good. To the biggest issue we had; the room we were in had issues with water backing up on the floor in the bathroom. In the beginning I thought me or my son had somehow managed to get water on the floor so I cleaned it (May 23 & 24th) and the room smelled like a portable potty but with Febreze was able to minimize the odor. I cleaned up the water once on two different days. The following day (May 25)day, my son and I noticed the portable potty odor was really bad and I got up to investigate and at that point saw the water coming out of the drain under the sink; I didn't clean it up. I contacted guest services who sent a gentleman up to check it out and he did work on it and I would assume fixed the problem which seemed to be a back up in the pipes I would assume. Sidan our housekeeping gentleman came in and cleaned the bathroom after the work was done. Again the staff was very good. That next evening (May 26) my son was walking on the floor near the door and states his socks were wet. It appeared there was water under the carpet near the door. I again called down and a gentleman came up and said he could get a blower to dry it, but it would have to dry overnight which would keep us up and we planned to disembark the next morning. I told him of my issues during the week and expressed concerns for the next guests who plan to embark and didn't want them coming on to have similar problems OR a wet floor he said he would make sure it was taken care of when we checked out (May 27th). Unfortunately, this cruise came with problems that though I couldn't control, did come with some frustration especially being I know how nice the accommodations can be an the fact I was bringing my son for the first time.
I completed a survey post the cruise last week with the above and I spoke with Natasha today in regards (who was sweet but I felt was as helpful as she could be in doing her job) and states I was offered $17.36/pp for my troubles which I do not feel helps but only adds to my frustration as to why I am so frustrated my son had a crummy first cruise experience in regards to accommodation, odors and food. I just hope our business and the investments and saving/thought and planning that went into our vacation was worth more than $17.36/pp. I would hope there is a better resolve than this in regards to what was to be a great vacation experience. We also had an excursion that was canceled and we made the best of it as we can handled and understand things do come up, but when you are to live in a place like home away from home for a week you want to know you have good accommodations; and these accommodations were less than good. Even to be offered to be put in a different room would of been helpful; but I guess it was a full ship or felt that the concern wasn't that big of an issue; but for use it was.

Thank You,
Joyce Stevenson
(contact information is listed with booking)

Dear UPS,

I am writing to you regarding an extremely rude, disrespecting, unhelpful and upsetting experience I had in one of your Ups stores recently.

On Saturday 13th May, I went into the store on Pine Ave, Long Beach, California to ship a parcel internationally to the UK from Long Beach. I was served by a nice gentleman who helped me package up my parcel and ship it.
However, during the payment and process of shipping I was advised that I would be able to track the shipment of my package online throughout the delivery process, to which I later discovered was a false service. I also was asked to pay a fee of $37.70 for this service. I was informed that this payment would cover the cost of insurance, shipping and tracking and that the package would arrive at its destination within 4-7 days. I was a happy customer.

I therefore left the store and began to ‘track’ my delivery process through the website given; this website gave me the same message each time I tried to punch in the delivery code. ‘’This item is not available for tracking in the United Kingdom’’
I went back to the store 2 weeks later, May 27th, as I work on a cruise ship and only dock in Long Beach each Saturday, this was my first time to be able to return to the store to inquire why my package wasn’t able to be tracked. Also that the package had not arrived at the destination as initially informed. I was met by the same gentle who wasn’t so helpful and could not explain why my package was untraceable and blamed the post office; he also sent me out the store to follow up with the post office instead; I did this and was given an international telephone to inquire to!

Once I spoke to the international department of shipment I was here informed that the tracking number I was given was ‘invalid’ and that the cost I paid was only to cover the cost of shipping and NOT tracking or insurance! I returned back to the UPS store and spoke with the manager Joe Bergin. As a manager I found him to be extremely rude, very unhelpful and also refused to assist me in tracking or finding my package! After explaining that his store not only charged me a large sum of money to be able to ‘track’ my parcel, but the parcel that was initially said to arrive between 4-7 days had still not arrived at the destination. This is a very sensitive package to me and the fact that the manager of the store disrespected my inquiry was really upsetting to me. Joe furthermore refused to inquire about the whereabouts of my parcel, and also refused me a refund for the false service I was charged for. The conversation between myself and the manager escalated as he continued to be extremely rude and upsetting towards me; and to my complete disgust he cut me off to serve another customer, then continued to ignore me! I was shocked, upset and could not believe the service I was given by a company so huge, the other customer in the store was also put in an uncomfortable position as she saw how disrespectful the manager was towards me. I simply wanted an explanation to why I was sold a service that wasn’t legit and also given false information regarding a package so precious to me. After a few minutes hovering around waiting for some kind of customer service I was left ignored, unacknowledged and was told to ‘come back when the parcel arrived; to which I asked ‘when exactly as it is now 2 weeks later that the estimated time’ and he replied ‘I don’t know but come back when it has arrived’.

I have never been so shocked and publically humiliated by a manager of a store before, nor have I left a store so upset and infuriated! The service was not only false servicing but also incredibly unhelpful when returning to inquire about the service I was given. I want to file this complaint abut the store in Long beach and furthermore about the manager and service by your company.

Finally, my parcel did arrive at the destination but there was an additional 25 GBP charged for collection due to boarder control! I am not a happy customer. I would like to be put forward to the department of refund and complaints and I hope that you can compensate me for the distress and anger and extremely disguising service I was given by UPS store 2896, Pine Ave, Long Beach, California.

Kind Regards,

Booking #6TW9P2
I just returned from a cruise on the Carnival Liberty and want to let everyone know that it was the worst cruise I have ever been on. The service was atrocious in the dining room as the waiters acted like they did not want to wait on tables. They just set the pitchers of water on the table, did not pour any glasses for the ladies or anyone else. Just set the bread on the table and did not serve or ask if anyone wanted a bread that had run out. We did not even have a table cloth except on the night that we wore our suits and the ladies wore their nice dresses for the pictures. The table beside us called someone in and complained but as soon as he left it went back. They changed waiters, other than the main one, each night and they had to even fake a laugh. I am a gold VIFP member and my sister and her husband are platinum members and their room did not get made up until 5 pm on the second day of the cruise.
If I had known how to get my gratuities back, they would not have gotten anything. Our room steward was fine and acted like he really wanted to help. We had to ask for the housecoats as we were told that they did away with that since some people did not use them, but after we requested one, he brought us one each.

I have taken many cruises and only on Carnival. We have always enjoyed them, but we have noticed that the service is getting worse each time and intend to start with a different cruise line on our next trip.
I was told that I would receive a $50 on board credit and found out that I had to pick it up at the casino, but did not find this out until after the cruise was over.
I have really enjoyed carnival over the years, but I feel that they are no longer in the customer service and fun business, but rather in the money making get on and get off business2 e-mails.
I have called 5 times with no call back and sent
Lester Wiggins
P.O. Box 209
Pembroke, Ga. 31321

Booking number: 4xg1t9
Booking number: 4xg1v0

Sail dates: 5/28/17 to 6/1/17

Embarkation port: port canaveral (Orlando), fl

Ship: carnival liberty

We were scheduled to embark at port canaveral on sunday, 5/28/17. Unfortunately, a storm approached east tennessee on saturday evening, 5/27/17. We received no notice that the airport in knoxville, tennessee had been effected by the storm. At approximately 6:45 am on sunday 5/28/17, we received notice that our flight had been cancelled to orlando. The entire airport was without electricity and they were unable to search for an alternate flight.in fact, there were no airlines flying into or out of mcghee-tyson airport on sunday, 5/28/17.in an attempt to make our way to the cruise, we began calling other airlines and airports for an alternate flight.

In addition, we immediately called carnival to notify them that we were having transportation difficulties getting to the port. On the first call, we received no support whatsoever. The person basically told us that if we were not at the port by 4:00 pm that there was nothing that carnival could do. While I understand that this was our responsibility, the customer service of that particular person was rude and unfriendly. I couldn't believe that was the way a customer service representative would speak to a customer.

This was a trip of a lifetime for my parents. A few years ago, my husband and I took our children on our first cruise. Our experience traveling with carnival was unbelievable. We were pleased with every aspect of the cruise. The ship was remarkable, the staff was the most accommodating and kind group of people that we had ever met. We enjoyed that trip so much that we wanted to save enough money to share this experience with my parents who have never flown and never been on a cruise. It was what some may call a "bucket list" trip. You can imagine how frustrated we were to not have someone kind and caring on the other end of the phone when we made our first attempt to contact carnival on sunday morning.

The chattanooga airport (Which is two hours away from knoxville) attempted to help us make our way to orlando, fl. We called them and also drove there. They helped us to search for every available flight from east tennessee; atlanta, georgia; and asheville, nc that could potentially get us to the port by 4:00 pm. On the cruise information that we received via email, there is a place where it says if you are running late please call... I assumed this meant if a family was going to be late that perhaps the family could pay a fee or make arrangements within reason. I certainly did not expect the cruise to wait on the six of us for hours. We determined that we would make it to orlando by 3:32 pm. This meant that we would be approximately 20-30 minutes late. When we called the number given to us by carnival "in case we were running late" we were once again told that there would be no delays. At this point, we knew we were out of options. There was no way we could arrive in time, even if we drove. The thing that continued to weigh on me throughout the situation was the lack of help, recommendations, and customer service by carnival. Also please note that the mcghee-tyson airport was still without electricity as of late sunday evening 5/28/17.

At approximately 10:00 am, we called carnival again to state that we would not be coming to the cruise after all and proceeded to cancel our reservation. At last, we spoke with a very kind and helpful customer service representative, glenda. She explained that we had failed to purchase travel insurance. I thought that I had purchased, but I had not. I appreciated her willingness to explain what our options were. She explained that she could cancel the reservation and we would not be charged for the excursions, taxes, or gratuities. We asked if there was any way to receive even a partial refund, and she shared this email address. While I know that this was not carnival's fault, I would have never booked a second carnival cruise had I known that we would have terrible customer service in the beginning, especially considering the stressful circumstances. Glenda restored my faith in carnival and I appreciate her willingness to explain our options and the contact information to send an appeal.

I loved cruising with carnival a few years ago, and it is our hope that we get to take my parents on a cruise this summer if possible. We would appreciate any considerations that you could give us regarding this matter. We did everything possible to make it to the port. On our way home, our truck broke down as well. No one would ever believe that we have been through so much in one day. Please see the links below which are descriptions of the storm damage and flight circumstances. I have enjoyed telling others about our experience with carnival and how much fun we had the last trip. We would love to reschedule with carnival soon and spend time together as a family. Please consider helping us to reschedule our cruise. If you need additional information regarding our situation, please contact us. We would appreciate any consideration that you can. It is our hope that carnival will continue to be one of our favorite family vacation traditions.

We sent the above email to carnival as soon as we arrived at home with the details we were told to include. We have yet to receive any confirmation that the "appeal" has been received or if they are even reviewing it.

Storm damage:

http://www.wbir.com/weather/severe-storms-push-through-east-tennessee-causing-widespread-damage-and-outages/443677356

Cancelled flight information:
We regret to inform you that your upcoming allegiant flight 697 originally scheduled to depart mcghee tyson airport (Tys) to orlando sanford international airport (Sfb) on sunday, may 28, 2017 at 08:54 am has been canceled.

For more information and additional options please contact us at [protected].

We understand that changes in flight schedules can cause inconveniences, and we sincerely apologize for the disruption to your travel plans.

We look forward to serving you again in the future.

Kind regards,
Allegiant

Date of the incident:
May 30, 2017 10:30 a.m(MT time)

My name is Debbie Ortega 6QD1S5. I called customer service regarding my online check in. Carnival cruise representatives should gladly help and address any concerns and/ or questions customers may have. Instead I was treated by a rude and unprofessional Carnival cruise representative. Sadly, he never mentioned his name and before I could ask he disconnected the line. He was very impatient with what I was asking and was speaking to me like if I was an 6 year old. It is very sad and unfortunate to be treated like this on my first cruise experience. With that said, these representatives should have more training or change jobs because they represent the cruise line.

Sincerely,

Debbie Ortega

I am a platinum member on your cruise line .. I have sailed many times over the 20 years and have never had to cancel .. unfortunately 2 days before sailing I was admitted into the hospital and would not be able to travel .. my booking # 3GJ4P3... I would appreciate if you would just put my money towards another cruise, I'm not even asking for a refund .. I sincerely hope your company will do that, especially since I'm a loyal customer .. Thank you.

The day after my cruise March 10th. I sent a request for an entire outfit of mine and my girlfriends that was left hanging in the closet. I'm 200% sure of where it was. I gave you guys the ship name (carnival ecstasy) the room number (m224 on deck 5) the person in charge of our room (Herry from Indonesia) and our booking #5br1v8. I even had a photo! Needless to say they were unable to locate my clothing and closed my case. Unacceptable. You guys have dishonest workers on your ship if our clothing wasn't found hanging in the closet. As if that wasn't enough we didn't even go on the private island! That was a 1/3rd of the vacation we paid for that we didn't even get to enjoy! Anyways all I wanted was my clothes. Some type of reimbursement would have restored my faith in using carnival again. Nothing was done for my inconvenience.

We have had a cruise booked for months on the Carnival Glory for the week of June 3 thru 10. My daughter found out 2 weeks prior that she is pregnant and advised by her doctor not to go. We understood she would not get a full refund but $229 out of $960 is a bit riduculous! They would not allow her sister to go in her place unless she paid the full amount up front. At least half the refund would be nice!

Hello On March 13 We Cheri Pinkney and Ronnette Brunson Book a cruise for March 16.2017 we was running late call customer service to let them. Know we was behind due to traffic when we arrive a man standing outside checking people in and ask for our name and booking number he told us to go Park in the parking area and come back to the front and check in when we got to the front they would not let us in at all so we waiting for a while ship didn't leave til after 5pm so we had to go look for a hotel which cost us 200 a night with no air we call customer service the person we talk to said she see where we call and said she will credit our cruise to July 20.2017 and gave us a booking number 6LL1N3 which we only supposed to pay 200 for deposit only when it was time to pay out deposit it was cancele out we couldn't pay for anything our first booking number was 5GC2Z9

I booked my cruise last year and have been waiting to board for months. I got a letter a month or so in telling me they have switched our ships and we are not longer sailing on Valor we are now on the liberty. I did not want to switch ships, I did not ask to switch ships. This was all on Carnival. So, after receiving the email I called and was assured I was still next to my kids. ( there are no rooms that accommodate 6 so had to reserve 2 rooms). I go tonight to compl ete online check in and realize I am four doors down. This is not acceptable, not my fault and no I do not want to go down 4 floors. I would like someone to find away to switch me back to being in side by side balcony rooms. You reached out to me to tell me you altered my reservation, why can you not ask another quest to move a room one way or another? I am basically being told that you made the error and in no way are you going to make it right. My booking numbers are 3hb8q5 and 3hb8m7. I would really appreciate someone to try and help instead of telling me they wish I would have noticed your mistake sooner

Shutterfly is an awful company, unable to upload 10 out of 13 pictures for all the gifts promised me for buying all the pictures from Carnival. Today is date if incident, I have followed all their directions and emailed and called and they are in a team meeting and the recording hangs up on you. I love Carnival but will never buy a picture from you and will never order a thing from shutterfly .

We first noticed a few small spiders. Then we realized they were all over in our bathroom, bed, walls and in our clothes. Friday May 5 2017 I started putting away our things and there was a huge black spider on the wall! I assume it was a tarantula. I freaked out ran into the hall. I told a worker outside our room and he just kept walkimg. I told our friends and they got someone to clean our room. We continued to find more the next day. It was so hard to sleep in the room for two more nights! Dave and Cheryl Phillips

Hello,
My name is Karen Bennett & Danyelle Butler booking # 5CJ5J4. As I write I am on board your Ship Carnival Miracle. We are departing today May 6th 2017. We were reading your info on carry on items. When we were looking at the liquor and beverage policy regarding water page 7...we we noted on there that it allows for cartons and four cans. However it does not stipulate that Plastics are not allowed. So since we were shopping at Walmart and various doors we could not find water in cartons we noted that there was nowhere it specifically said no plastic items allowed. When we arrive to the boarding terminal and security we had carried on 12 cans and 12 bottles of plastic water non opened. We noted that there were two large trash cans behind the security desk full of plastic bottles of all kinds. Nowhere in the terminal or posted in the terminal for customers viewing is there a sign stipulating no plastic bottles allowed. Haven't been in customer service for the last 22 years both myself and my partner it was quite frustrating to find out that we had to confiscate and discard the 24 plastic water bottles that we had paid for. We asked to be shown where it is "written" and where it is posted does it say that "no plastic bottles" are allowed ? the Security staff couldn't show us where it was written nor could they show as a signposting stating that no plastic bottles were allowed upon your entrance to the security area or boarding area. The security staff and crew Michelle Gurero A- 158 and Lagafuania who refused to provide his number...we're very rude and very unprofessional on how to properly address the matter they became verbally aggressive and very confrontational and this is just a nice way of expressing a very frustrating and completely horrible start to my vacation. We were given estate room 6139 when we arrived to our room we had twin beds. When I asked for my balcony room with a King Bed. This is our 5 yr Anniversary and well you can imagine how disappointed I am. We would like compensation for the poor customer service. And someone needs to look into clarifying page 7 and teaching your crew deescaalation techniques.

my ex girlfriend called in and cancelled my booking, without the passcode, but only because she knew my information.. I mean you would have to be a terrible girlfriend to start with if you didn't know my birthday and my name. so she cancelled it, and my name was the primary on the booking, with a passcode she didn't know... for the simple fact, I knew she was a crazy psycho. so now carnival tells me theres nothing they can do to help get me back on the ship for the rate that I waited forever to get. so now I have to pay more than double the total, double the deposit, and also not get the room that I picked. I picked this room because I have 3 other friends going in other rooms and we all had rooms side by side. so carnival did not offer any kind of sympathy to get me back on the ship and in good graces. So what are us 4 going to do... we are going to all cancel and take a cruise from someone else.. Its awful that we like carnival so much and this would have been our 8th total cruise with them, but because they cant seem to find any way to get me back on the ship at at LEAST the rate I paid prior to my booking getting cancelled without the permission from the primary guest, we will take our business elsewhere and for years to come.

Booking number:6GJ5V0
Cabin:2221
We were a party of 5 originally when cruise was booked. Due to a family emergency my mother was not going to be able to cruise. And unfortunately due to the unexpected situation to cancel trip would be more expensive than the original ticket. Too much of an expense for my mother. So last minute she decided she would come. We got to the port at about 2:30pm and our ship was set to sail 4pm. My mother had realized once there she did not have passport to travel. After about 30mins of trying to figure something out, we were told a picture of birth certificate and ID would work. The port employee helping us assumed we were Puerto Rican. And after finally showing the picture of a birth certificate the employee then realizes that would not work. We do realize my mother should have been responsible for proper documentation. Unfortunately with all that was occurring she did not have it and also we were told birth certificate and ID would work. We have tried talking to various carnival employees and no response to a credit that we can use in the future. If we can not get refund. Put anything would help!
[protected]@hotmail.com

4/30/17
To whom it may concern;
I am writing this complaint letter in the disrespectful and unprofessional that the Carnival employee that has treated my mother, stepfather and myself. On 4/27/17 the information about leaving luggage outside of the door was misunderstood. And my parents had missed that information, which was understandable. So the next morning on 4/28/17 it was time to leave off of the ship. My mother is disabled and needs special attention. However she needed to get a wheelchair to proceed with getting off of the ship. So my stepfather and I are carrying the bags down to the 3rd floor. Which therefore we are both struggling with the bags. I asked an employee named Mason that was working at the desk with the wheelchair for his or anyone's assistance. We were told that no one can help us with the luggage and that we will have to carry it ourselves. I said excuse me? As much money that we have paid for this cruise and the gratuity my parents cannot get any help? Mason said that it's against the Law for an employee to help a disable person with their luggage. But however an employee can help wheel my mother in the wheelchair off the ship. My mind was just blown away about this nonsense. Therefore I had to carry my parent's luggage all the way down the ramp to the security check point. Just to make sure that they were good. Then I had to retrace my steps backwards to get back on the ship, I'm walking pass people that are leaving the ship. I am completely pissed off now and was pissed off then. I never cussed nor did I make a scene. What if I wasn't there to help my parents out to make sure that they get help… who would help them? Not Carnival, because all that Carnival was concerned about was making that dollar. As soon as the ship got near finished everyone can see that the employees started to slack off and not tend to the customer's. Once everyone received their gratuity money that was all that was needed for them to see. However at this point I will never pay for another trip associated with Carnival. This is how Carnival trains their employees on stratifying the customers? Moreover I do not want any part in this cruise everything was fine until this happened. How about this picture this happening to your parents and something like this were to happened. However, put yourself in my shoes for a minute and walk around, this just isn't right and its poor customer service skills. This will be told to everyone I am currently on just about every social media!
MY CONTACT INFO
LAMAR FINCH
[protected]
EMAIL [protected]@GMAIL.COM
CARNIVAL-SUNSHINE 4/23/17-4/28/17
STATEROOM-7262
BOOKING NUMBER 1TQ9Z6

MY PARENTS NAMES ARE

LORI AND JESSE JONES
STATEROOM-7178

Hi, my name is ellen varini, I am an au pair from brazil living in campbell - ca.
As an au pair, I am allowed to stay in the us for 24 months + 1 month (Grace period or travel month, as it is called). Being an au pair means that I come from another country to live with an american family and work for this family taking care of their children. I have the right of vacation, I have the right of days off, I pay taxes, I have drive license and I can take some classes, like continuing studying or languages classes (I can not go to college as an au pair because I don't have student visa). That being said, I would like to inform that I am allowed to go to the caribbean, bahamas, mexico, canada and adjacent islands once I have my valid passport and ds2019 form with me. Which I do!
Here is the problem: I started to plan my last week of vacation and I decided to buy a cruise with carnival cruise. The cruise would happen on april 1st-8th, I did everything right, I got at the port on time and I had all my documents with me, all of them were valid and should be sufficient. Once I got there, the person who talked to me had no idea what au pair is and started asking me and my friend (Also au pair) for documents that we didn't have because this person thought we were students and he didn't know the difference between au pair and student, so he didn't know the difference between the documents either. It took more than 30 minutes to them to understand that our documents were fine. Well, when I thought that this misunderstanding was solved, here is the bomb: they didn't allow me to go because my ds 2019 form were signed in june, and for some reason, the guy said that my document wasn't valid and I could be deported if I boarded the ship. My friend was allowed to go because she got her ds signed in march. It makes no sense, since the ds is valid for one year, not six months as they were saying! My ds is up to one year and it is valid until may 31st. It is written at the ds, it is there and, even I had told him thousands times, he denied my right to go on board assuming that I was illegal. I was not. I am not! I never felt this humiliated and mistreated. I cried so much. I felt the biggest sadness of my life when I was supposed to be the happiest person in the world going to the trip of my life. I worked very very hard to save all the money and they just took it all away from me because they think they know the rules when they don't. I asked my money back and they said no. I called many times and they always say that I can only write a review. They only answered one of many emails i've sent to them, saying that they can't give my money back when the reason I didn't board was governmental, but, governmentally I was allowed and perfectly fine to go, this is what they don't understand, and they don't care at all. They denied my right to go on this cruise and now they are denying my money back since it is their fault. Talking about money, I spent more than $615 paying the cruise and more than $430 with tickets from california to texas, where the ship would board from.
I don't know who to talk to and I only want my money back!
They never answer my emails and calling them is totally useless since they don't really want to make things right.
I am extremely disappointed and upset about all of this. I feel horrible every time I think about this, I feel violated. I just want my money back, I have this right. I hope they don't deny my rights again! I am still waiting an answer, but I am hopeless.

I want to start with saying that myself and my family have been on a bunch of carnival cruises in our life. My parents brought me on carnival cruises while growing up and now I go on them with my friends and always recommend them to everyone. After this last cruise I will never go on another Carnival ship as long as I live, I have told my parents who cruise way more than I do to never go on carnival again and after hearing about my awful experience they have passed the information to all of their friends who live in Florida and they have all been turned off of carnival forever. My experience goes as follows.. I was in the dining hall when a crazy mother and daughter starting screaming at me, getting in my face, and threatening me. I sat there very calm while they made complete fools of themselves screaming like animals. I had to scream for security and it took about 10 minutes for anyone to show up. When security finally showed up they sat about 10 feet away and just watched as these crazy people were screaming in my face. I looked right at them and said excuse me but can you help instead of just watching. These people were screaming on the top of their lungs and the security did not step in to help. I don't understand why you have security if they refuse to help their customers who are in jeopardy. Once a security guard finally did remove the crazy people from my face they did nothing to them. They said to me that they cant get their paying customers in trouble.. what? what about me? am I not a paying customer? I guess Carnival believes it is OK for someone to accost another guest on their ship and they wont do anything because they paid. So that means I can go on a cruise and harass people all day and no one will do anything to me because I'm a paying customer. That's the lesson I learned and I am sure everyone watching in that dining hall learned that too. I am so disgusted with how Carnival staff treated me and how poorly they handled the situation. it is truly a disgrace how the "security" handled everything. I also can not believe that the other party had zero consequences. I deserve some justice form having my vacation ruined by these people. They ruined my vacation and think it is fair if Carnival took some responsibility and did something to them. I will never book another Carnival cruise again in my life because I don't know if these people will be on the ship and obviously if they are then they will ruin another one of my vacations because they learned that they can do whatever they want and there are no consequences. I will be going on TripAdvisor, your websites and social media to write horrible reviews everyday until I get some justice for the awful service I received on your cruise. I don't want anyone to have to go through what I did and I will make sure everyone who reads my reviews are informed on the horrible way Carnival treats their guests. I believe my entire group should be refunded for having to waste an entire day of our very short 3 day vacation trying to get carnival to do something for us. I also believe the other party should be banned for life from carnival cruises and then maybe I would consider taking back the bad reviews I am going to write. I am not saying this as a threat, I am doing this because I cant sit back and let this happen without consequences to the other party and carnival. I will not let this injustice go without something being done to make me and the 7 people who were with me on vacation feel as if we have been compensated for our vacation being ruined. We saved our money, planned for months, took of from our busy jobs to celebrate a bachelorette weekend. A weekend I will never get back and it was completely ruined by the actions of these crazy people and carnivals incompetent staff. I will be waiting to hear back from you shortly on what steps you are going to take to make this right.

My husband and I were scheduled to cruise on 4/20/2017 ee booked thru an agent who gave us the wrong room and instead of a king size bed we got bunk beds we contacted the agent she said that she had to book thru a direct carnival agent because we had a credit from a cruise we had to cancel last year . We contacted carnival and they blamed the agent the agent blames carnival and two adults who are handicapped with severe back issues were forced to sleep in bunk beds . Then upon boarding the ship and entering our room we find it disgusting with drinks spilled all over the walls and had to kill a roach climbing on the walls. The food was disgusting and I got food poisoning the first night. Then the towels had blood stains on them and holes in them. The slot machines kept glitching and taking money. The ship had rust and holes. I will never ever sail Carnival again. I have sailed numerous times on numerous cruise lines and I have to say that it is the worst experience ever for.myself and my husband who is a first time cruiser. I am and will be letting anyone I know not to cruise with carnival because of this experience.