Menu
For Business Write a review File a complaint
CB Cruises and Charters Carnival Cruise Lines Handicapped accessibility for motorized wheelchairs
Carnival Cruise Lines

Carnival Cruise Lines review: Handicapped accessibility for motorized wheelchairs

M
Author of the review
12:07 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello -- my daughter and I took a cruise to Cozumel from New Orleans on Nov 4th. We went out on our excursion and returned to the boat at the designated time. There were of course many people who were trying to access the elevators to get back to their floor. This loudmouthed woman on a motorized scooter entered the elevator without leaving room for others to get around so they had to step over her machine into the elevator which quickly became filled. She had positioned her vehicle dead in the center of the elevator pointing in. When we reached our floor the elevator was still packed and people could not get out. As I was the person most to the front I stepped over the wheel of the scooter. At the same time the lady recognized that people were desperately trying to get out of the elevator so she pushed the reverse button. This resulted in the scooter going backwards and stopping on my foot. I had to yell out "You;re on my foot" 3 different times before she figured out to put it into forward which resulted in the scooter rolling off of my foot. (I think she had been drinking). My foot hurt at the time but after returning to port it steadily worsened. I went to my foot doctor and he took xrays which diagnosed my foot as broken. I have had to become immobile since then and am now wearing a foot boot. (I can provide the doctor and xray documentation if needed ). My concern/observation and complaint at this time is that with that many people boarding and the number of crew and staff available there at the scene someone should have directed the people on scooters to your accessible elevators which I have read that you provide. This was my first cruise and the whole experience was very enjoyable with this exception. Is there anything you can provide to compensate me for this unfortunate experience ? I am considering another cruise next year.

Thank you for your consideration - our Booking # was H1R0Z8

Confidential Information Hidden: This section contains confidential information visible to verified Carnival Cruise Lines representatives only. If you are affiliated with Carnival Cruise Lines, please claim your business to access these details.

Dec 28, 2023 9:16 am EST
Carnival Cruise Lines customer support contacts
Address

3655 NW 87th Avenue, Miami, FL, 33178, US

File a complaint Write a review
Thank you for posting your concerns. I am sorry to hear about the unfortunate incident you experienced onboard.

We’d like to apologize for any distress caused to you by another guest while in the elevator. We’re so sorry that their behavior marred your vacation. Naturally, our guests are encouraged to show consideration for others. While we can’t change people’s behavior, we agree that courtesy and consideration for fellow travelers goes a long way.

To further address your concerns, we invite you to write in to GuestCare@carnival.com. Once we have received your email, we will be more than happy to address your concerns with you directly.

Sincerely,

Guest Care Executive, Office of the President

Carnival Cruise Line

3655 NW 87th Ave

Miami, FL 33178
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Carnival Cruise Lines reviews & complaints

Carnival Cruise Lines - purchase jewelry through approved store 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - Terrible experience 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - Unhealthy air 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - fraud and cheating 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - deposit and booking
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - Customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - overpaying for gratuities and changing the itinerary
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - the ship sunshine
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Carnival Cruise Lines Contacts

  2. Carnival Cruise Lines phone numbers
    1300 385 625
    1300 385 625
    Click up if you have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 40 40 users reported that they have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number
    48%
    Confidence score
    Australia
    +1 (800) 764-7419
    +1 (800) 764-7419
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number
    Customer Service
    +1 (800) 845-2599
    +1 (800) 845-2599
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 6 6 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number
    Online Support Team
    +1 (800) 929-6400
    +1 (800) 929-6400
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number
    Guest Care
    +44 843 374 2272
    +44 843 374 2272
    Click up if you have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 5 5 users reported that they have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number
    43%
    Confidence score
    United Kingdom
    +64 800 442 095
    +64 800 442 095
    Click up if you have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number
    100%
    Confidence score
    New Zealand
    +1 (305) 406-8656
    +1 (305) 406-8656
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number
    +1 (800) 819-3902
    +1 (800) 819-3902
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number
    Personal Vacation Planner
    +1 (305) 599-2600
    +1 (305) 599-2600
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number
    Coordinator
    +1 (727) 452-4538
    +1 (727) 452-4538
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number
    Media Contact
    More phone numbers
  3. Carnival Cruise Lines emails
  4. Carnival Cruise Lines address
    3655 NW 87th Avenue, Miami, Florida, 33178, United States
  5. Carnival Cruise Lines social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024