Carnival Cruise Lines review: My grandson Jaylen Owens was robbed of his birthday Christmas cruise

Carnival. the Grinch that Stole the Christmas Cruise

Carnival Venezia 12/18/2024-12/22/2024 Jaylen Owens booking #: D6HV48 cabin 2419, Natasha Owens D6HL88cabin 8449 Group #C3J67

Re: 10 year old boy cruise cancelled causing him and his grandmother to be left at port

Imagine planning all year for a family Christmas cruise with your mother, brothers, nephews, nieces, friends, disabled individuals, husband, daughter in law, my 15 year old daughter Kendall Elise, all five grandchildren (Jaylen Owens age 10, Karter Owens age 5, Kendrick Owens age 3, Kaiden Owens age 2, and Kendra Reign Owens age 10 months) only to be told your 10 year old grandson could not get on the boat because his booking had been cancelled!

This was Jaylen’s first cruise for him to celebrate Christmas and his upcoming New Years birthday with his paternal family.

All our bags were on the ship. We had to walk to the Holiday Inn to eventually get a ride from Port Canaveral, Florida to our home in Jacksonville, Florida.

Carnival Supervisor Soren did not handle this matter correctly. He could have added Jaylen Owens booking back on as there was still room in the cabin. He was heartless. I know if I was another racial persuasion this issue would have been quickly ractified.

The travel agent Jill Desue Johnson was also on the cruise and stated she did not cancel Jaylen Owens booking. Ms. Johnson spoke with Soren and informed him that had to be a major error.
Carnival Supervisor Soren would not budge did not attempt to remedy the situation.

We were separated from our entire family. My 15 year old daughter Kendall was sad and crying most of the cruise. My husband Leon had to help with the four other grandchildren and wonder if I was safe.

I’m asking for several things that are easy for Carnival to DO:

I wish for my entire family to be able to cruise again with Jaylen for his Christmas and birthday celebration at no charge.

I wish to have a formal apology to my grandson Jaylen Owens and myself.

I wish for Carnival Supervisor Soren to receive training in customer service and dealing with unexpected issues.

I am asking for an investigation to show how was only Jaylen Owens cancelled off the booking where in it was 3 other individuals (Yakisha Henderson, Joceyln, and Kendall Owens on the same booking)

If there is an issue going on in the line in the efforts of time the individuals should be moved to keep the line moving to service others customers (while in line we were held up due to the drug sniffing dog & the customers before us).

Robbed: My grandson Jaylen Owens and I his grandmother was robes of priceless family memories and bonding with extended family members and friends.

My family has had a long standing great relationship with Carnival and I pray that company of your reputation change my heart and grandson Jaylen heart about this awful incident.

Nothing hurts a mother or grandmother more than to see her child or grandchild cry and you can not immediately fix the issue. My son Jaylen Owens was hurt, his brothers missed him on the cruise, my husband Leon missed his wife, my teenage daughter Kendall needed her mom, my mom Toni Marshall has health issues, my best friend Mary Ann Wren flew from Chicago to enjoy time with me, etc… A Domino Effect

Seeking a Hero in this Awful Situation

Mrs, Natasha Owens, BA MSA, CTL
Operations Manager
Ph: 904.887.2366
[protected]@gmail.com

Jaylen Owens booking #: D6HV48 cabin 2419, Natasha Owens D6HL88cabin 8449 Group #C3J67