Cartrack
Reviews and Complaints

Our company has been with CARTRACK for 13 years. In February they contacted me to suggest we replace all our units with new equipment. We have been having endless problems since then and they still require full payment even though the unit(s) are not working. Each time a technician is scheduled and the unit repaired or replaced. Within a week it will again not work. Definitely not the same efficient service that we were used to even one year ago. Today I phoned and asked to speak to someone in the complaints/management department but they keep cutting me off.

Good Morning

Im not happy with cartrack and how they handle their accounts, my cartrack unit was not working for 4 Months, i reported the unit and no one was sent onsite to fix the unit, the agent told me that im still liable to pay for a unit even if it doesnt work.

I didnt pay for the unit as the services where not rendered, should my vehicle been stolen then, the tracker would have been useless for me.

i need you to investigate this matter and give me feedback

ID:[protected]

Regards

Pitso tlalang

[protected]

car registration: JXV774MP. Cellphone: 0784386693March 2020 I randomly tested if my panic button is working then realized it wasnt a technician came and fixed it and now again 16/06/2020 I tested it only to find out it isnt working AGAIN. my concern is why am I paying for something that is forever faulty what if I was being hijacked only to realize its not working. 24/02/2020 I raised a query regarding the app not working on my phone. I was assisted by Lumka Ngomane via email who said she will escalate to queries that the login credentials have not been working on my IPhone she suspected I have been allocated an Android app. assist me or cancel my Tracker

CarTrack.

1. I installed a tracking units 12 months ago on two of my vehicles...with endless reported problems in between then and now
2. I called in this morning to tell them that I can't pick up those 2 vehicles on my fleet management app. I was asked to hold on while they are testing the units.

Report back is the units are faulty and needs repairs or replacement.

3. I was advised that I have to pay for repairs or replacement since the units are out of warranty. I can also take lifetime warranty at additional R30 per month to my premiums

4. My question was...

- How coincident it is that the two units installed at the same month fail exactly after 12 months claimed warranty?
CarTrack knew that the units will fail after 12 months and they'll start to make more money from me
- Why did they not sell me this lifetime warranty when I took the contract initially? Why are they only giving me this option now...Because I'm desperate to get the units working?
- Why did they tell me when I called multiple times earlier reporting faults on these units?(before warranty expired)

5. CarTrack does not want repair their inferior quality products if I don't pay them. They also won't cancel my contract without cancellation fees. Thus I must keep paying CarTrack for NO service provided...

Is this how you make money from us?

I installed my car track in 2016 october and it was working smoothly and I was receiving call normally and it suddenly stopped. In july 2017 I took my car for oil service and they turn off my battery and I never got a call, again in august I took my car for inspection services and I asked them to turn off the battery just to test if I will get a call and I did`nt. I then got worried then phone car track to find out what is happening only to be informed that my terminal was switched off in nov 2016 as they were getting faulty signal and the technician was routed to come fix the terminal, firstly I was not informed of the switching off and secondly it was about 6 months and the technician never pitched and I should continue to pay for a device that is not working. I continue phoning them for follow up and when will the technician come, lastly when I phone then I get a different story saying that my terminal is working, I then told them numerous consultants there informed me that the terminal was off, I then inform them that I will not continue to pay for the terminal that is not working. Last time my discussion with car track was that they have found my telephone recordings and they going to listen to them them they will tell me a way out, to my suprise when wait for feedback I received a letter of demand from the attorneys saying I owe car track, I explained to them was happend and they said they will revert the case back to car track, till today im getting calls daily from the attorneys. I am totally fed up, and to my knowledge car track owes me money for the months that I paid while my terminal was off
[protected]

I'm Rebecca a customer of car track vehicle discription TEMP-785387
On the 04/04/2020
CAR TRACK IT IS NOT SAFE AT ALL
My car nearly got stolen I packed it around 18:18:21 04/04/2020
My concern is the perpetrators managed to push back the vehicle where it was packed so that they can manage to still it
by lucky
They only managed to still a
1"BATTERY"
2.Radio and sound system accessories
My concern is the moment the battery is being disconnected from the vehicle's terminal usually I receive a call from car track so to my my understanding that shows that my car tracker was offline a long time ago without being noticed by tracker department
But monthly subscription is being deducted

Please attend this matter as I'm about to open a case for tracker company

Contact :[protected]

My name is Mr Godwin, I have contract with cartrack for my two vehicles but along the line cartrack called and say that they are picking up another device in one of my car that they need to remove it from my car I allowed them, afterwards the system in that vehicle stopped working that they could not position my car when it's driver decided to steal the car. The cartrack was unable to position my car saying that the GPS problem I later found the car dumped at the garage with everything inside that is external stolen as the car was messed up then I had to let the car go because it's condition I can no longer use it to work again, then I sold the car half of what I paid for, even though I reported to cartrack my situation n also advised informed them to cancel my contract with the car due to their negligence they refused and was still doing the debit every month
They also made me loose my claim with miway because after I reverse the debit order I never knew that they suspended my account only found out when my second car got stolen on the 18th of March and they refused to look for my car but luckily saps found the car for me, so now miway are using that against me that my cartrack was suspended even though I paid up the outstanding

I have arranged to install a new device in my 3rd vehicle day of 9 January 2020 at 12h00 (sibisiso) installation no:263338 Ref: [protected].

The system does not work after installation... and now have a problem with my Power steering!

I have phoned several times to Cartrack with no success.

I something happens to my vehicle, expect a CLAIM from me and I will Cancel all my trackers in my vehicles from cartrack on cartracks cost.

[protected]

I applied for a tracker to be removed from my previous car to the new one and that was 5 weeks ago. I also told them that the dealer is selling the old car. After 3 weeks of doing nothing, i finally called them and they told me that they have removed the tracking device from the old car and they coming to install on the 13th December at 6. I waited for them until i turned blue and called them - unfortunately they has already left.

The following week I called them and I was told that the tracker was not removed from the old car. I told them to call the dealer and see if the car is still there. Unfortunately the was was sold and it was in Durban. I was then advised that they have logged a call with Durban branch to remove the tracker and they will come and install. It's been weeks without any solid information but lies.

My car is at risk now because of them and my insurance won't cover It should something happen to it.

I am at a point of cancelling the whole thing and look for another tracking company.

I reported my car stolen on the 16th September to cartracker after I called them I was told to open a case at the police station before I could contact them, I did open the case and called them afterwards to give them a case number, the following day when i enquired about the recovery process they told me they conacted the police and they were told that the car was stolen by a friend and that cartracker considers it a family matter & they can't assist me. I went back to the police who was handling my case he contacted cartracker and asked who gave them the information since he never recieved a call from them he told them the case of theft was opened and they should play their part & stop lying to clients because it's their duty to make sure they assist in recovery of vehicles as promised...
that's when cartrack started to aske questions regarding the car theft.(2 days after I reported) and after that 2 weeks I was told to fill in a warranty claim form because they couldn't locate the vehicle & the chances of recovery were slim..I did as they asked & it's been 2 months haven't heard anything from them I have made countless efforts to contact cartrack and the lady by the name Chantall Dippenaar who I submitted the claim form to but they are not responding and the cartrack the sends me from Pilar to post regarding the matter as if I was never a client .I feel their service sucks big time including the team in the control where a joke of my report the first team to tried to report the case.I deserve an answer and willing to take this matter further.

I have received the worst service at car track. I am a first time buyer so my broker advises me to take car track, i'm like okay since I didn't know much about it. Days before collecting my car, I tell one of your call center people that I will not be using car track as my insurance is providing a tracking device. My broker sent an email to inform you guys that I will not be using you guys.

I had an appointment for fitting with my insurance. So you guys contact me and say booking was arranged to fit my tracker of which was arranged with my insurance so I thought its the people from my insurance since I had a booking with them not you guys. I had left my car at home with my parents so that they can allow you guys to fit the device not knowing, they were only aware after I called them and told them to tell your guys to take out that tracker out of my car of which your guy said he cant and ran away. Your people get to my house and fit the device when I have told you guys that I will not afford to pay you guys... Since I have been calling in to try to sort this out but I have never ever got any joy...

First time buyers please be very careful with people that call you from car track, they will fit a device by tricking you into thinking that they from the insurance and want you to pay them r2000 for them to remove it. You guys are taking advantage of first time car buyers which is not right. I will inform people about this service...

Nomthandazo hadebe
[protected]

New Customer-BAD experience: DZZ 910 MP

We have decided to go over from Tracker to Car Track the last few weeks.
We have been contacted daily and until yesterday that we must please provide the vehicle at our nearest Cartrack installation station, which is Middelburg, Mpumalanga at 10:00 on 5.11.2019, which was this morning.

At arrival there was no one at front desk, 5min later the lady stated that she was not sure who we were, she took our registration number and another 5min passed of which she then told us to bring the vehicle into bay no1.
When we got there, there was a young technician that was just standing there and another lady technician was busy with a installation . We got out the vehicle of which this technician was still not very helpful, when I got closer I asked is there anybody that could help us, as we really felt lost as no one seemed to take notice and make us feel assured of our vehicle being in good hands. We didn't even know where to park the vehicle
I then stated as the technician still didn't know himself of what we were doing there as he was very hesitant, I said that maybe we should go to another Car track franchise for installation, he VERY ignorantly said that we are Very welcome to leave and install where we choose, as they have ALOT of customers and don't need us..
I started looking for the manager, he came out and I stated my concern not just about the middelburg branch not knowing who I was, but my vehicles installation, and that technician who had an attitude problem towards clients.
The manager did assure and told the technician to see him in the office. I told the manager that he was not allowed to work on my vehicle. due to his attitude.
We just want to make sure that CarTrack's name is not smothered and damaged due to franchises like this and management not getting the correct technicians.
I hope that you can look into this, as should there be any problems or checkups, this would have to happen at the nearest branch and can I put my trust into this branch to supply good service?
This whole experience took me 35min, of which I also have my own business and time is money...I had my secretary to pick me up so no one was at office..very very bad..and hope this will be taken up with management of this branch.
Would like a reference of this complaint should something go wrong with this installation for reference .
We will DEF NOT recommend Middelburg branch to our customers

Good day this is of a disappointment how car tracker and has ignored my concerns regarding the panic button that was not working in my times of need I have written to Hellopeiter with my graivance and have spoken to numerouse agents of Car tracker and it seems like no-one is taking my complain serously including the agent that replied to Hellopeiter her name was Maggie.

On the 30/08/2019 I was highjacked and Kidnapped and from that scene i reapetedly pressed the panic button upto an extent where i was brutally abused and violated by Pepetrators who left me in the bushes. My car was recovered at a crime scene by my Husband who was called by strangers who identified the scene and the Cartracker was then called by my husband so that they can locate the car and however Cartracker emegency guys came and witnessed the car but upto to so far there was no case was logged by Car-tracker acknowleging the scene that was witnessed by them.

I am not quet happy about the turn around of services that i have recieved from you that even today you still debit my account and yet you failed to protect or provide services that you promised to serve.

I guess as a client i deserve some sort of explaination of why your services failed and you are not doing anything about my concern and to an extent that you leave me with no choice but seek legal advise agaist your service at hand

My details are registration is FX98ZPGP
MY user is MOFA 00022

I Hope you will respond to my complain since you failed to take action on hellopeiter
page

Regards: Juliat

For over a month now I have not been able to access my App. You guys upgraded the app and since then I am unable to sign on... it has been a nightmare to get someone to assist me as an always been transferred around no one seems to want to assist. In many occasions I was asked to leave my details for someone to call me but no one calls me. Some days I am asked to call between 8-5 as that department is only working within those hours then when I call during those hours I am told to call after 6 as they have high call volumes during the day... 2 weeks ago I called and your agent excused himself and asked his colleague if he wanted to take the call now and assist me but the guy said no rather take the clients contact number I'll call her back, which again did not happen. Today I called again and a guy by the name of Manqoba who was just in a rush to get rid of me said he's transferring me to the department to assist with the App but sent me to the Fleet department instead and I was told that the App department doesn't work on holidays of which I don't understand why Manqoba couldn't just tell me that... can I please get someone to assist me...

On 28 August 2019 - A technician came to my work address as per my request to install my unit. This took approximately 3 hours. I did a check to test where my car was on 12th September 2019 and Cartrack provided me the incorrect location of where my car was. After being transferred to 2 more departments, they still could not track my car. They sent a technician to my home address on Saturday 14th September and the technician removed the unit and installed another unit - took approx 4 hours. I did a test again on Monday 16th September and once again they provided me with the incorrect location. The Client services agent asked to call me at 4pm as that was the time that I was going to be mobile - this never happened after her reassurance that she would. Still no call from anyone from Cartrack today. Really! what am I paying for? Does Cartrack work? what if I had an issue and really did not know where my car is?

Anne Rabichand
[protected] cell [protected]

Please list to the conversations from my phone numbers above

Your technician was here to take out the system and re-instal it in the new truck and he said "eish" and spoke to his supervisor and this then informed me that the technician can not take out the system but he the supervisor will deactivate the system. Well it has not been deactivated and we are paying for that system! I want a refund and the system must be deactivated! If not done asap we will be canceling our subscription and I will stop the dt order with immediate effect! We can take it from there then

Car Track South Africa has the worst operators working with clients. Our company have more than 10 vehicles registered at car track and you don't get any client service at all. You are being send form one operator to another. You have to repeat yourself many times when trying to follow up on a new installation or repair. They don't follow up themselves you as client have to do it. I would really not recommend them at all. Worst client service ever!

Hi,

ID Number: [protected]
Vehicle Reg: FK 06 HF GP

I am incredibly disappointed at the level of incompetence from CAR TRACK.

I have not been able to track my car since the 21st of August 2019. I made a call to car track 26th of August, informing them of the faulty tracking unit, the consulted informed me that she will inform the technician to contact me to make an appointment, this has not been done till today. Today I call CAR TRACK AGAIN! hoping to get an appointment asap. I have been on a call for over 30 MUNITES! being transferred from pillar to post and no assistance at all.

You need to understand that I have a trusted car track's tracking unit to help me track my car, and for me to be able to see where my car is at all times! Your tracking unit is now faulty, and your customer service team is not of any help in assigning a technician to me!

CAN MY TRACKING UNIT BE FIXED IN THE NEXT 24 HOURS. If you can't please cancel my contract and do not expect me to pay anything cause you can't provide the only thing your business exists for.

A car tracking device was installed a few weeks ago. Once it was installed I was ensured that my login details would be sent to me within an hour to access the car track app. Nothing has been sent till today after calling numerous times, emailing and actually being told yesterday that the details would be sent to me yet I'm still waiting. Another problem I asked for a panic button when I agreed on the package, that wasn't sent through with the guy who installed my device i was also told yesterday that they would listen to the recorded to call when I decided to see why I didn't receive my panic button yet I'm waiting again. This is disgusting customer service