Carvana
Reviews and Complaints

Engine seized after driving only 15000 miles. Silver Rock claims warranty was expired. Only expired by 2-3 weeks and no notification. Were an older couple and live in an isolated area. Store, drs 34 mi away Have no money to repair or get another car. Have reported this to numerous agencies both government and private. Will definitely pass the word.

I recently got myself a new ride from Carvana, and I gotta say, it was not a smooth one. As someone who has bought more than 20 vehicles in the past three decades, I can tell you that Carvana's claim of providing an exceptional customer experience with pre-owned vehicles is far from the reality. They will tell you whatever it takes to sell, but don't expect them to back it up. It's like they're too busy for you, and when you get them on the phone, they'll put you on hold for hours. My assigned representative, Caesar, even told me that I needed a "subpoena" to get a copy of our recorded conversation. Seriously, who does that?

The biggest issue I had was when they canceled my delivery at 11:30 pm on the day I was supposed to receive my truck. They claimed the car was in the area, but they had to reschedule it four days later. It messed up my Easter vacation plans, and I was frustrated that I couldn't put added miles on my trade-in. When I raised this concern, Carvana told me that it was against the law for them to compensate me for their error. Caesar kept using the "it's the law" card to intimidate me. It's like they're giving excuses instead of owning up to their mistake.

I'm not pleased with how they handled my case, either. The delay was due to their fault, and many of their employees confirmed that this happens all the time. But, I rarely see them trying to correct it because they're short on staff. They said they don't want to pay extra hours, but someone else will buy the car if I turn it away. It's like they're taking advantage of their customers, and it's a shame.

It took me many hours and phone calls to straighten out my contract. Susan, one of their employees, finally helped me with it. She made sure that I got the correct trade-in value for my old vehicle, and she even helped me remove a warranty that I didn't need. I signed the contract electronically, with Susan walking me through it. The problem is that I still haven't received a copy of the electronic contract or the recorded conversation despite my many requests.

The lender has now given me different numbers for my first payment date, loan amount, and trade-in. That's not normal, right? Also, Carvana claimed they did a 150-point inspection, but I found French fries under the seat and a missing chunk in one of the tires. I can't even evaluate how things worked because there's no owner's manual. When I asked Carvana about this, they told me to go to the dealership. But guess what? They won't give me any help.

I've talked to many of their employees who were very understanding and sympathetic, but they were unable to help me. They keep telling me that an Advocate will call me back within 48 hours, but it's been 13 days since I received my truck, and I'm still waiting for that call.

All in all, Carvana has been a frustrating experience for me. They promised to provide good quality vehicles and excellent service, but they failed to deliver on both. It's a shame because I thought I could rely on them, but it looks like I was wrong.

This might just be the worst car buying experience I've ever had in my 63 years of life. And let me tell you, I've bought and sold more than 100 cars in that time. At first, everything seemed alright and the nice young man who delivered my car even showed me some slight damage to the front bumper that happened during loading. He assured me Carvana would handle it and I waited for them to reach out to me. But they never did.

I ended up having to call in, only to be told I had to contact Silver Rock - Carvana's partner who handles these types of issues. After doing so, Silver Rock sent me an email stating that they wouldn't fix the issue because the car was used. Talk about a lack of customer service! Thankfully, I returned the car, as I didn't want to do business with them anymore after that. And that was just the beginning of the nightmare.

When they came to pick up the car, they didn't bring my trade-in with them. This wouldn't have been a big deal, except I had already agreed to buy a different car from a different, more honest dealership. And now I had to call them every day to try to figure out when I could get my car back - all the while, they allowed 200 more miles on the car without adding any additional miles. How ridiculous is that?

Then, when they finally brought my trade-in back, they forgot the title. They told me to wait up to two weeks, but instead, I waited over two weeks and got a letter saying they wouldn't return my title, and that I had to apply for a new one. In Florida, that means making an appointment at the DMV - which took another 10 days. Meanwhile, the dealer where I traded my car was holding $30,500 for my trade-in because I didn't have the title!

It's no wonder this company has received less than a two-star average rating from its customers and has had almost 7,000 complaints filed with the Better Business Bureau over the last three years. Their stock price has gone from $360 to $7 and they can't seem to turn a profit. They've made some truly terrible business decisions. By the time they pick up my car, they will have made three trips to my house. According to what I understand, they shipped my car to Arizona and will have to ship it back - all because they wouldn't take care of what could have been a $150 repair on a $70,000 car that they clearly caused.

Do yourself a favor and stay away from Carvana. They can't handle even the smallest issues and they clearly don't care about their customers.

Carvana is a popular online dealership that offers a car buying experience that's different from the traditional process of visiting a dealership in person. While purchasing a vehicle through Carvana offers a lot of convenience, it can be accompanied by a lot of inconveniences as well.

The reviewer has shared their experience of purchasing not one but two cars from Carvana. Their first purchase went relatively smoothly, except for some glitches in the delivery of the signed contracts. However, with their second purchase, troubles started surfacing.

The reviewer narrates how they had to constantly follow up with Carvana representatives to get their vehicle registration accomplished. Each time they contacted Carvana, they would receive different information from different representatives. Their temporary tags expired, and they had to rely on Carvana to extend it, but every time they contacted them, they received no clear response.

The reviewer also points out multiple issues that their mother faced with Carvana after purchasing a vehicle. The delivery of the car took a while, and it was without any notice. These issues escalated as the reviewers narrates their latest purchase, which has been an "absolute nightmare." They have spent hours waiting on hold to speak with a representative, only to be given canned responses.

The reviewer has been waiting for two months to receive their registration documents, without any hope of getting it anytime soon. Their temporary tags have also expired and they can't renew them until Carvana sends in their registration paperwork. Carvana representatives have not been helpful, simply repeating an automated response about Covid-19 causing delays at the DMV.

The reviewer warns potential Carvana customers to be careful, saying that Carvana charged them for VIN inspections, SMOG, and other fees that they should have completed before selling the vehicle. The reviewer has given up on trying to contact Carvana to pay for the small issues their vehicle is experiencing because they don't have the patience to sit on hold.

In summary, the reviewer believes that Carvana is an excellent platform for buying a car at a reasonable price and having it delivered to your doorstep. However, it comes with its own set of challenges, like delays in paperwork processing, unresponsive customer service, and involuntary financial expenses. The reviewer even goes on to say that Carvana is only suitable for people who are willing to put in hours on hold to get the right answers they deserve.

I'm writing this Carvana review to share my experience buying a car from their site. On July 29th, 2022, we purchased a 2017 Kia Sorento from the popular online car dealer and the buying process was pretty easy and smooth. The day the car was delivered, we got a call from the driver notifying us that the passenger side mirror was chipped. Turns out, it was not documented accurately and we could not notice it on the pictures shared with us. Upon test driving, we noticed a strange noise on the left rear side and when the employee was informed, he said it would be documented for a claim later. By this time, our 2021 Subaru Crosstrek trade-in had already been loaded up.

We attempted to schedule with Silver Leaf for a mechanic shop to fix the issue, but they couldn't handle the situation as it was considered a wear and tear. Frustrated and disappointed, we contacted Carvana but didn't hear back from them or from Silver Rock, another relevant party. We had to push it back as we had a baby.

On October 15th, 2022, our car had a dead battery that needed replacement. We were surprised because we had owned the car for less than three months and we were told this was a wear and tear issue also. After requesting to talk to a manager, we were given an assurance we will have a callback on Monday, October 17th, but we never heard back. We tried several times and left messages but to no avail.

On December 12th, 2022, we got another problem: a headlight went dead and we had to replace it with $50. Again, we tried to contact Carvana through the chat feature, but it gave us an error message.

On December 22nd, 2022, while in the middle of a severe cold front, my husband tried starting the car and it wouldn't crank. He had to wait in the freezing cold for me to come and pick him up in my mom's rental. We eventually learned that this was a known issue and that the car hates the cold.

Then, on January 11th, 2023, we detected a grinding sound on the right side and discovered that the brake pad was worn out with zero warning. We coughed out a few hundred dollars to replace the front pads and rotors.

After sending messages to their Facebook page, we were told someone from the Executive Resolution team would be in touch - Joe contacted us and all he said was that nothing could be done as all the issues were wear and tear-related. He called our driving frequency into question and suggested that in less than 5,000 miles we had worn down the brake pads to the metal and that they could not control when the battery and headlights would be due for replacement. We discovered that Carvana's warranty package did not cover any of the issues we have had, and they have condescending customer service that has left us feeling helpless.

The list of problems we have had with the car make us regret that we bought it from Carvana and we strongly advise potential buyers to steer clear of the site. We have driven less than 5,000 miles in the six months we have had the car, and yet it has developed these issues: it requires an alignment, two new tires, a battery(disappointing at $250), a new headlight($50) and front brake pads and rotors that cost us $230.

I recently had an experience with Carvana that left me incredibly unsatisfied. While their website boasted about a 7-day return policy, I was not made aware that I could not exceed 400 miles during that time. Additionally, I was charged a delivery fee for the car, which was not refundable, despite there being numerous issues with the vehicle.

When the car arrived, I immediately noticed that the AC and heat were not working. Despite these being marked as "good" during their 150-point inspection process, it was clear that they had not been checked. Additionally, my cousin - who is a mechanic - found numerous other problems with the car when he inspected it. The entire bottom was rusted out and clearly had not been inspected properly.

When I called to return the car, I was forced to make an appointment for the next day, despite it being well before closing time. The soonest appointment was the following morning, and I was told that the person inspecting the car would decide whether or not it could be re-listed. Of course, this was a complete lemon of a vehicle, and it was clear that Carvana had not conducted a proper inspection.

To make matters worse, the car had been advertised as having a 360 view, which was the main reason I initially wanted it. However, it had clearly been falsely advertised, and Carvana was arguing with me about it until I showed them the description on my phone. Finally, they took pictures of the mistake and put it in the notes section, but when I called customer service, they initially could not find any record of the mistake being made.

Overall, I was extremely disappointed with my experience with Carvana. I trusted them to conduct a thorough inspection of the car before it was delivered to me, and it's clear that this was not the case. Additionally, their refusal to refund the delivery fee was frustrating, as it was clear that the car had not been properly inspected. I would not recommend Carvana to anyone in the market for a new car.

My experience with Carvana was incredibly frustrating and disappointing. While the idea of trading for a new vehicle and having it delivered seemed fantastic, the actual purchase process, registration, and title transfer were a total nightmare. The customer service provided by Carvana was awful, exacerbating the already stressful situation.

I initially traded in my vehicle and received the new one, but found that I did not like it after a day and canceled my order. When I requested a new vehicle, I was informed that it would be delayed due to a hurricane. I decided to keep my original vehicle, but when I tried to pay it off and get the title, I was met with a series of delays and unhelpful responses from Carvana and their finance partner, Bridgecrest.

Despite repeatedly requesting to purchase the vehicle and pay the outstanding balance, I was sent back and forth between Carvana and Bridgecrest, with no clear answers or information provided. They eventually offered to email me a PDF of an Arizona temp tag, which caused me to be pulled over by the police. Even the DMV was unsure whether it was legal to operate the vehicle like this.

After a month of trying to find a resolution, I had enough and resigned myself to purchasing a new vehicle from an actual dealership. I asked Carvana to take the old vehicle back and give me the money from my trade-in, but even that request was denied. Their customer service was consistently unhelpful and made me feel like I was to blame, even though the issues were with their own processes and systems.

Finally, I had to take a day off work to go car shopping and purchase a new vehicle, as I couldn't wait any longer for Carvana to figure things out. As of the time I left this review, I still hadn't received a resolution or contact from Carvana since my last correspondence with their customer service.

I am not alone in my experience, as I have seen similar complaints on the Better Business Bureau and other websites. Carvana's response to my review was to direct me back to their unhelpful customer service representatives, which only added to my frustration. Overall, I would not recommend Carvana due to their poor customer service and lack of resolution for issues like mine.

So, I gotta say, I'm pretty bummed. I was really hoping to be writing you all today about our new car from Carvana, but instead I'm writing about another letdown. This is actually the second time we've tried to buy from Carvana, and unfortunately it's another disappointment.

Let me give you a little background. We had our first Carvana experience just a few weeks ago, and it was pretty exciting. We found a car we loved, went through all the financial stuff, and were eagerly waiting for delivery day. But when the car arrived, the check engine light was on. We had to send it back, which took longer than we expected to get everything squared away. By the time we got our down payment returned and the loan canceled, we were itching to start looking again.

That's when we came across a car on Carvana that was almost identical to the one we had to send back. It was in good condition with low mileage and no accidents, so we were pretty excited to try again. The only issue was that it wasn't in our area, so we had to pay for delivery and wait two weeks for it to arrive. But we were patient and eagerly anticipating its arrival.

Then, a few days before our scheduled delivery, we got a text message saying they had to reschedule because of a "speed bump." They didn't give us any options for a new delivery date or time, even though my husband explained that the new date was during his work hours. He had to take time off work and cancel a doctor's appointment, but we were still excited to get the car.

But then we didn't hear anything from Carvana - no text or email updates. My husband even said that if anything else went wrong, we would cancel the whole thing. So, on Monday, I sent a text to confirm that everything was still on for the next day. That's when they told us about an issue they found during a final inspection of the car. They didn't give us any specifics other than that it was an AC/heating problem, but it was enough for us to cancel our purchase.

We explained to the Carvana customer service rep that we were buying a car with the expectation that it would have no issues, and an AC problem seems like a pretty big issue for a car of this age and mileage. She completely understood, and we canceled our purchase.

This whole experience left a bad taste in our mouth. The cars are supposed to undergo a rigorous inspection before being listed on Carvana, so why wasn't this issue caught earlier? And the lack of communication on their end was frustrating - no confirmation emails, no updates on delivery, nothing. We had to call and inquire ourselves to get any information. It just didn't feel very professional.

So that's it for us with Carvana. We had high hopes for them, but two strikes and you're out. We'll keep looking for a car that meets all our needs and hopefully won't have any surprises.

In the meantime, we're still waiting for our down payment to be returned and our auto loan to be canceled. It's frustrating to have to make a loan payment on a car we canceled over a week ago. We'll keep our fingers crossed that everything gets sorted out soon.

I got myself a car from Carvana earlier and, even though we had some issues with the first car we got from them, my wife and I opted to buy from them again for convenience's sake. Unfortunately, this time around, the experience was not so great.

Leading up to the delivery of our car, Carvana required us to have a conference call with our bank to ensure that we had the necessary funds to purchase our car. Although that was not a problem, the first issue came up when Carvana claimed that they were unable to transfer payment for the purchase price because our account was overdrawn. However, when I checked our account balance online, there was still plenty of money in there. After a few more hiccups, we ended up having to pay for the car through a wire transfer at our expense.

The car was delivered just fine, but a few days later, we started receiving calls and emails from Carvana saying that we still had to pay for the car, even though we already did so through the wire transfer. This went on for nearly two weeks.

When we bought the car, we opted for the option where we would pay extra during the time of the sale, and Carvana would handle the taxes, fees, and provide us with the plates. On June 10th, Carvana emailed us saying that the registration was complete, and our plates were on their way through FedEx, and we should expect them to arrive in 5-7 business days. However, after almost ten business days, we received no plates. Upon contacting Carvana, we were told that the plates were actually sent through USPS and should arrive within 10-15 business days.

July 5th came by, and we still had no plates. When I contacted Carvana, I was informed that the plates could be lost in the mail, and, in case they were, I should go to my local USPS office to check if they have them. They also told me that, just in case there were any extra fees associated with obtaining new plates, Carvana would cover them. However, when I went to my local DMV, I discovered that the plates were not issued because the registration fees were left unpaid. I had to pay $236.95 and procure the plates, but Carvana compensated me with a check worth $150, which was not enough to cover all my expenses.

I spoke with a Carvana representative who looked into my account and apologized for their errors. However, she also told me that Carvana was never going to pay for the registration fees, even though I was told multiple times that everything was taken care of. I paid the fees, took the plates, and did not hear from them again.

After this experience, I do not wish to purchase a vehicle from Carvana again, and I suggest that you do not as well. I am deeply unhappy with their services and sincerely hope that they put more effort into improving their customer service.

Upon receiving my car from Carvana, I couldn't believe what I was seeing. Mud was caked onto the tires, door sills, and seats - it was a mess. Not to mention the fact that the front right tire was clearly underinflated and had a gash in the sidewall. As if that wasn't bad enough, the passenger side of the windshield wiper arm was misaligned - a clear indication that Carvana had missed this on their 150 point checklist. To top it all off, apparently someone thought it was a good idea to spray black paint over the driver's door armrest, which had absolutely no business being there.

Even the rims didn't escape unscathed - they had been poorly spray painted, with silver over spray on the rubber valve stems! How does this kind of oversight even happen on a car costing $60,000 new? As if all of these issues weren't bad enough, there was also a discrepancy of 780 miles on the odometer reading between when the pictures were taken on Carvana's site and when the car was dropped off in my driveway. At that point, I knew that I had a serious problem on my hands.

In the end, I had to purchase a new tire online for $250.00 and have it installed. I also had to source a new mirror cover from Audi which set me back $42.95, and to make matters worse, I had to purchase a wiper arm puller from Advance Auto for an additional $15.99 in order to remove and realign the wiper arm myself. Though I give credit to SilverRock for reimbursing me for the tire and mirror cover, it is incredibly frustrating that those steps even had to be taken in the first place.

I honestly cannot recommend buying a car through Carvana at this point. The entire experience was stressful, nerve-wracking, and frustrating beyond belief. The fact that I had to deal with countless calls to customer service in order to try and resolve these issues only made matters worse. And even now, there are lingering questions about registration that Carvana advocates seem unable to answer. At this point, I wouldn't have a clear conscience recommending anyone purchase a vehicle through Carvana.

I recently had an experience with Carvana that left me feeling very disappointed. After receiving an online offer of $18,800 for my Subaru, I visited their office in Westminster. However, when I arrived, the representative named Dan did not even acknowledge me or make an effort to help me. It seemed like he was just going through the motions of his job without any real care for the customer.

Then, when Dan inspected my car, he told me that they could not take it due to its condition, which I had indicated online was "not great." What he showed me were some minor scratches and dents at the front, rear, and trunk gate. He suggested that I change the condition to "ok," which I did. However, when I reappraised my car, the website was unresponsive for a while, and the new offer was now only $14,800 - a decrease of nearly $4,000 just for changing the condition rating.

Feeling frustrated and betrayed, I decided to leave immediately. It seemed like Carvana was more interested in squeezing out as much profit as possible from their customers, rather than providing fair and honest transactions. I strongly advise against buying or selling cars through Carvana because of their dishonest practices. I believe this is why they are so willing to have customers return cars after buying, as they buy cheap and sell expensive.

I had read many negative reviews online before my own experience with Carvana, but I never truly understood the extent of their unscrupulous practices until I experienced them myself. This was a very terrible experience, and I would not wish it on anyone else. If you're thinking of buying or selling a car, look for other options and stay away from Carvana.

My experience with Carvana was initially positive when I sold my car to them, but my attempt to buy a car from them was a complete nightmare. I picked out the car I wanted on their website and provided them with my CT driver's license, registered the car in CT, and bought CT insurance for it. The end of the process came when they asked me where I wanted the car delivered on a specific date, and since I would be in New York that day, I chose a delivery address in NY. I signed all the contracts and paperwork and felt confident that everything was in order.

Days later, I was informed that I needed to fill out some NY DMV paperwork, which confused me since the car was registered in CT. I contacted Carvana to clarify, but they had no answer, although they promised to get back to me. It took them 11 days and a week until my scheduled delivery date to follow up on my inquiry, and I had to remind them about their lack of response in the first place. I spent three hours on the phone with them, waiting for an answer that even the woman on the phone was frustrated with. The managers had no solution, and they were unable to provide me with a valid explanation. It was a real frustration.

Finally, they admitted to making an error in the registration of the car, and any car they sent to New York needed to be registered in that state. They "missed that," as they put it. To make matters worse, they said they couldn't deliver the car to the nearby CT address I provided and that it could only be delivered to an NY address at a later date when I would not be around. The new delivery date was a few days before my current car lease ended, meaning I would have little time to look over the car. They offered me no compensation for the trouble caused nor any apology for the confusion and delay.

This experience with Carvana was very frustrating, and I have lost both time and money as a result of their incompetence. The credit inquiry they made also negatively affected my credit score. I wouldn't recommend this company to anyone and would suggest looking for other, more trustworthy dealerships to avoid a similar frustrating experience.

I had an experience with Carvana that left a sour taste in my mouth. After placing an order for a car on their website on July 3rd, I was informed that it would be delivered in a week's time. Unfortunately, this was not the case. I received four different notifications that the delivery would be made on the expected delivery day but ultimately the delivery was delayed each time. It quickly became a frustrating and time-consuming process, with each delay disrupting my schedule.

It became apparent that there was a communication breakdown between the Carvana employees and the repair shop, as the expected delivery dates kept changing without a clear explanation. I found it difficult to get any accurate information on the status of my car from the customer service team, who seemed just as unaware of the situation as I was. I was only able to communicate with them through email or phone calls, which was not ideal.

After a whole month of waiting, Carvana informed me that the car I'd originally ordered had a damaged rear bumper that needed replacing. It was unclear why this was the case or how this had been missed during the car's initial assessment. Frustrated with this disappointment, I was offered a different car as a replacement. Delivery for that car was swift and arrived without any complications. Though, by that point, it was a relief rather than a happy moment.

Naturally, I felt that I should be compensated to some degree for the trouble and inconvenience that I'd encountered. I'd already paid a month's worth of insurance for the first car and had to commute to work via alternative modes of transportation, which had been an additional financial burden. Carvana was only offering a discount of $350 on my second car order, which was below my expectations. I was disappointed that they were not willing to acknowledge the inconvenience to my daily routine and provide fair compensation. The discount offered didn't even cover half of the additional expenses I incurred, which totaled around $1,000.

Overall, I'm quite disappointed with my experience with Carvana. I understand that delivery delays can happen, but it was the lack of transparency with the timeline and lack of adequate compensation for the trouble caused that was the biggest issue. I would not recommend Carvana as an option for anyone looking to buy a car.

I recently had a very frustrating experience with Carvana, and I want to share my story with others who may be considering using their services. I was excited to find a car on their website that I was interested in, and I decided to pay $100 to "call dibs" on it while it went through their inspection process. Everything was going smoothly at first - I received an order confirmation and started uploading the necessary documents. I even spoke with a representative who confirmed that my paperwork had been received.

However, things took a turn for the worse. I received a call from another representative asking me to update my delivery address and resubmit some pictures. I did this promptly, as the confirmation email stated that I had until Friday morning to submit everything. But when I called back to verify that my documents had been received, I was shocked to find out that the car had been sold to someone else! The representative I spoke with informed me that the previous representative had made a mistake and not properly flagged the car as being on hold. She apologized profusely and promised to get a supervisor on the line, but after waiting on hold for over half an hour, I was still unable to speak with anyone in charge.

The next day, I called back again and still could not get through to a manager. The representative I spoke with this time apologized again and offered me a discount on a similar car from their inventory, but it has now been a week since the car I had "called dibs" on was sold out from under me, and I have not received a call back or a refund for the $100 I paid.

I am extremely disappointed in the way Carvana handled this situation. It is frustrating to feel like I wasted my time and money on a process that ultimately led to nothing. I would strongly caution others against using Carvana and suggest looking for other options instead.

As someone who recently made a purchase through Carvana, I unfortunately cannot recommend their services at this time. My experience was riddled with issues that left me feeling disappointed and frustrated with their overall customer support.

The problems began when my delivery date for the car I had purchased through them kept getting pushed back. After numerous discussions with their representatives, I was eventually told that there was an issue with the car and they were unable to provide me with any further information regarding when it would be delivered. However, I was assured that the car would be locked under my account and shipped as soon as possible. Unfortunately, when I logged into my account a few days later, I discovered that the car was not there. After conducting a search on their website, it became apparent that someone else had put a deposit on the same car that I had purchased, already had under contract, and had taken out a loan for. This was particularly troubling as the loan was already on my credit report and I was now unable to finance another vehicle until this issue was resolved.

I attempted to contact their customer service hotline, but was met with automated systems and representatives who had no information or tools to address any issues beyond completing a purchase submission. There was no way for me to directly contact a "team leader" to discuss the problem specifically. What was more frustrating was after speaking with multiple representatives, it became clear that issues such as mine happened all too often. The lack of professionalism from the "team leader" in addressing my concerns and resolving my issue was disconcerting. Despite submitting multiple requests to have him call me back, I was ignored for nearly two weeks. When he finally did call me back, he hung up on me almost immediately after picking up, and it took several subsequent calls with their regular customer service agents to get him back on the line. Even then, I had to explain the situation to him many times before he agreed to address the issue. He promised to deal with it immediately and send me an email with his direct contact information, but the email came with no phone number and my responses to it were ignored.

All in all, this process has been ongoing for about a month and has been extremely disappointing. While I cannot speak to the quality of their cars, the issues with their customer service and support have left me feeling very hesitant about recommending them to others.

As someone who recently attempted to purchase a car through Carvana, I can honestly say that the experience was incredibly stressful and frustrating. While the process of ordering the car was easy and straightforward, everything went downhill from there.

After placing my order, I quickly encountered issues when Carvana rescheduled my delivery a total of four times. Each time, I was informed less than 24 hours from the scheduled appointment - in one case, just three hours beforehand. The reasons for the delays varied, but the most common excuse was a transportation delay. I was shocked to learn that even after weeks of preparation and planning, Carvana was still unable to stage the vehicle for delivery.

These continuous delays were not only stressful but also resulted in lost time and money. I had to take time off from work for each scheduled delivery appointment, and I also had to pay for auto insurance on the vehicle before I even had it in my possession. And, unfortunately, my experience was not unique as I discovered many others had similar issues with delivery.

In the end, the frustration of Carvana's delays and uncertainty with the registration and title process led me to cancel my order. I didn't want to risk months of waiting and potential complications with something that should have been a relatively simple process. The customer service department did their best to help, but the issues with delivery and logistics were beyond their control.

It is clear to me that Carvana needs to make significant changes to their logistics department to avoid losing current and future customers. It is essential to have reliable transportation and delivery processes in place to ensure that customers receive their vehicles as expected. Ultimately, my experience with Carvana was not worth the stress and hassle, and I will be sticking to traditional dealerships in the future.

Carvana, an online car-buying platform, has been regarded as a nightmare by a recent customer. The customer had a car locked in and ready for delivery, however, the staff verifying their ID picture made a mistake and dropped the order. The customer was promised a callback that never materialized, even though it was promised within a 48 hour timeframe. Unfortunately, the process did not improve from there. To replace the car, Carvana offered a vehicle that was $2000 more expensive than the original one, and the customer found themselves dealing with more back and forth. The customer attempted to increase their down payment to keep monthly payments comparable to the baited-and-switched vehicle, but this only pushed their delivery date back an additional four business days.

Although the customer service representatives were kind and well-intentioned, they were unable to provide any real solutions or promise any follow-up to address the customer's concerns. The lack of communication between departments, as well as between subordinates and their leadership, was a great source of frustration for the customer. The lack of inventory in the market and the customer's family's dire situation, which involves working three jobs with twin babies under two parents, kept the customer from looking elsewhere for a car, but the experience has resulted in buyer's remorse.

While the concept of Carvana's online platform may be appealing, the lack of customer service and care in addressing the customer's needs has made the supposed convenience of the platform untenable. The customer advises potential customers to be very cautious about utilizing this website and to consider visiting a dealership where they can have some consistent contact with human beings. In conclusion, the customer perceives Carvana as a last-resort option, advising the use of another website, or anything but Carvana if at all possible, and hopes to update their review if the process of delivery becomes smoother.

My experience with Carvana was incredibly disappointing and frustrating. I thought buying a car online would be convenient and stress-free, but that was far from the case. The car they sent me was clearly not ready for sale, as it did not pass inspection and had serious issues that made it unsafe to drive. The tires were worn out and the car was not properly detailed. During the test drive, the car stalled and would not accelerate past 20mph. It even started smoking and emitting a burning smell, which was a major red flag. The person who delivered the car agreed that it was unacceptable and that I should not accept it. However, I was told that I had no other options and that I had to accept it or nothing at all. I was on hold for hours and was only given apologies and empty promises of compensation for my troubles.

It took them over 24 hours to get back to me with an explanation and offer for compensation, which was only $250 at first. When I rejected this, they offered me $500, which didn't even cover the cost of shipping the car to me. The whole ordeal was incredibly frustrating and disappointing. I had to start the car-buying process all over again, which was a major inconvenience. I cannot believe that Carvana would send out a car that was not inspected properly and had serious safety issues. It's beyond irresponsible and shows that they don't care about their customers' safety.

Their customer service was also terrible. The person who was supposed to help me was rude and uninterested in my concerns. I did not receive any explanation as to why the car was smoking and emitting a burning smell, which was incredibly concerning. I would not recommend Carvana to anyone who is looking for a car. They are clearly an unreliable and lazy company that does not take their customers' safety seriously. Save yourself the pain and don't buy a car from these people.

I recently purchased a used car from Carvana on November 19,2021 and paid in full for it. Our scheduled delivery date was set for November 26,2021, which happened to be the day after Thanksgiving. The purchasing process was relatively smooth, however, on the scheduled delivery date, we received a call notifying us that the delivery personnel were understaffed and the car would not be delivered. Instead, we were instructed to make our way over an hour away to Doraville, GA, to pick up the vehicle ourselves. Given that this car was intended for my daughter, who was home for the holiday, and that our family had planned Thanksgiving activities, this was quite an inconvenience.

Upon picking up the vehicle, we spent an hour filling out paperwork and sorting out the title documentation required to complete the purchase. However on December 13th, we received an email that our documents were incomplete, causing concern that our daughter would be issued a ticket. My husband contacted Carvana, and after speaking with a representative, we were told that the documents were overnighted and would be arriving soon. Unfortunately, we did not receive the paperwork and on December 17th, we received another notice stating that we were still missing documents. My husband once again reached out to Carvana for assistance and contacted a representative, who assured him that the correct documents would be shipped overnight.

On December 19th, we received an email with tracking information indicating that our documentation had been sent via FedEx, but we never received it. This was alarming, as the email we received also threatened legal action if the required paperwork was not returned immediately. As advised, I reached out to Carvana to request assistance and provided them with the signed title documentation from November 26th. My husband spoke with another representative who told him that everything was in the mail and that we would have the required paperwork soon.

On December 20th, we received yet another email stating that the documents were on their way. However, on December 21st, we received a third email from Carvana warning us that we were at risk of not receiving our permanent license plates or being ticketed because our documents were still missing. The email also threatened legal action for non-compliance with the purchase contract.

This process was extremely frustrating and unacceptable, and we didn't receive our paperwork until January 20th, which was almost two months after we purchased the car. Even then, we still have not received the title for a car we paid in full for, despite numerous follow-ups with Carvana representatives. The experience was extremely unfortunate and inconvenient, and my advice to anyone considering Carvana would be to look elsewhere.

Adding insult to injury, I tried to post a review on Carvana's website but was unable to do so. It seems as though Carvana is unconcerned with unhappy customers and provides no outlet for feedback.

Byer/Seller be aware - this is the worst experience I have ever had selling a car. I received three offers for a 2015 Mustang Convertible. The best offer was from Carvana. That should have been my first warning sign. They told me that because I was outside the service area that they would need for me to schedule a meeting place - Walmart paring lot. They the informed me the night before the appointment, that due to available personnel, they would be unable to make the meeting. I called and rescheduled for a few days later at 3:30 on a Friday. The Walmart was over an hour from my home. I get to the Walmart only to learn that they canceled my meeting. I never received a phone call. They told me that they emailed me the cancellation and that I approved the reschedule at 5:00 PM for that same day. I never received the email since I was driving to the location and would not check my email and never approved any reschedule... (real high tech company. They send an email when they know you are driving - Duh) I called the company to complain that I never received it and that now I would need to wait an hour and half until the "Customer Advocate-Cortrell - could make the appointment. Now I am already an hour drive time and an hour and a half wait time for Cortrell. Finally Cortrell calls me at 4:45 and said she would not be there until 5:15 or later. I told her that since I was already there that I did expect her to show up. I already have the time invested. I finally tried calling her at 5:15 with no response. I texted her again - no response. I call Carvana and they tell me that the customer advocated said I cancelled the appointment. That was the final straw. I told them I never cancelled the appointment. I never rescheduled the appointment. I will never do any business with this company and I would suggest that if you live outside the service are of Carvana, that you think very hard about doing any business with this company. Sometimes the best offer is not the best use of your time. Finally, I hope that Cortrell is fired from her job. She is a liar and should never have any job where she interfaces with customers. Perhaps the best job for her is following the elephants at the zoo and picking up their crap. She lied to her company because she did not want to sit in traffic and get the deal done on a Friday afternoon. She knew I never cancelled the appointment. Please consider this a public service announcement. DO NOT DO BUSINESS WITH THIS COMPANY!