Casey's’s earns a 1.2-star rating from 360 reviews, showing that the majority of convenience store shoppers are dissatisfied with purchases.
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Racial harassment
Back in june 2020 my family got attacked by a group of black people for no reason. After that I have hear a lot of racial remarks every time I work similar shifts as the black employee aimed to me at the same store I do. After a few months of hearing this from her is when I heard her say that I shouldn't be offended by being attacked by black people because...
Read full review of Casey'sLocations
Creston had 6 caseys locations 2 years ago, now we just have 3. Caseys is trying to push more customers through less locations and it makes it a absolute disaster to try and make a purchase at the highway 34 location in creston. I would recommend anyone that works for caseys to go into the Highway 34 location at noon, just a FYI it will take over 20 minute...
Read full review of Casey'sEmployees always park their cars in front of the store, making it difficult for customers to park
The employees at the new haven mo store always park there cars in front of the store makes it difficult for costumers to park I complained before and it stopped for awhile but now there doing it again I told the [censored] manager and she just got snappy at me she was one of the employees that was parking in front of the door hope you can fix this Thank you
Read full review of Casey'sSexual harassment discrimination
Complaint against Pam manager in hull iowa. She in the last year or more has sexual harassed a male employee only male at that time documentatuon recording witnesses will be shown in court. She has rubbed her body on him constantly talking inappropriate things to make employee. He was offered first assistant job but that was taken away when he was on...
Read full review of Casey'sCoffee cups
Everytime I get coffee from Casey's their coffee cups leak all over my car and lap on my way home. The cups are horrible and due to the leaking I have burnt myself many times. I see plenty of complaints online about the same issue. Casey's really should listen to their customers and fix this problem before someone gets a serious burn where they need to go to the hospital.
Management
I was in Casey's at King city Missouri 9/1/20. Pump out of receipt paper which seems to be quite common. Was it Casey's in Washington Kansas, September 2, 2020, pump out of receipt paper and men's restroom out of toilet paper. Toilet paper dispenser you are unable to tell if there is paper in there or not, poor design. Hope you can have management take care of these situations better. Getting to be a common problem at Casey's. Not real convenient for pumps to be out of receipt paper then you still have to go inside to get receipt.
Casey's fuel cards
Corporate fuel cards were solicited by Casey's promising cash discounts on the fuel we were already purchasing. What seemed like a reasonable solution, I went through the onboarding process and cards were issued. We have experienced many problems with incorrect terms and billing issues...well, more specifically, not receiving invoices or statements. The billing process is flawed and had been confirmed by a representative, a "fixer" named Pam in Tennessee, pamela.[protected]@comdata.com who was puzzled why these basic things were being passed over. Even after a week of dialogue and an apparent resolution, I still am receiving collection calls. The troubling thing is my payment history for the duration of my account has been on a 3 week average with many payments made in full on a biweekly basis! How does that work? This is the worst experience with a corporate card and the excuses made have been mind blowing. I will now drive past Casey's whenever possible to use a competitor, even if it cost more money in the end. Terribly disappointed that a midwest born company is such a catastrophe. You should be ashamed.
Taco pizza
On 5/23/2020 @ 6 PM ordered taco pizza asked prices was told they didnt know. So ordered a small for pick up. Got it home dough too thick and undercooked my dogs enjoyed it. FYI small taco pizza pack of Marlboro $20.20
Read full review of Casey'sAn employee that works there.
I'm a Casey's employee. And I'm complaining about a employee by the name of Carla Semlar. She has been told to not talk about me or anyone else behind their backs or gossip. And yet she continues to do it. Especially when I'm going through a hard time right since my grandma is on in home health care, etc. She wants to make herself look better and make other people look bad. And I'm tired of it & her too.
Read full review of Casey'smanagement and hiring friends
Store 2086 in Fulton has a manager that was promoted. She is hiring friends of hers when there are not hours to give to the dedicated employees that are there. Matter of fact her brand new hire will be promoting to Assistant Manager after working for less than one month. They are socializing outside of work. If they had checked her previous employers the...
Read full review of Casey'smanager and two other employees
Complaint: re: casey's in delavan, il. 609 e. 5th st. [protected]. Complaint about manager, cheryl (last name, starts with a c.) I am a 73 year old woman, who has been treated with disrespect, unkindness and meanness. she is rude, disrespectful, and judgmental. the other employees have taken a lesson from her book and treat me the same way. I don't need this mean spirited - treatment. I want all three fired today!!!
Read full review of Casey'sCustomers service
I went in to get some breakfast and a few drinks and the cashier Haley Dudley was on the phone and was more interested in the phone conversation. She was rude and acted annoyed that I was in the store. She does this every time I go in there and I see her do it to other customers. She also doesn't greet customers or thank them for shopping at Casey's. I dont...
Read full review of Casey'sSkoal Spearmint Longcut
My husband went to Casey's and bought a can of Skoal Spearmint on 2/29/20. got home and realised that it was out dated. I came back the next day with the reciept to return it. The white haired man that was there said they cant return or exchange the product and that I should have checked the date. All of the product on the shelf was out dated. I have never...
gas station
Iv had problems with a employee casey jones mngmnt talked to her again this was 2nd incident 1st was worse. He assures me problem was taken care of and theyr working on it. I came back on a sunday early am to get a frozen pizza i'm disabled and use a cane and am on food stamps. I went to use my card for purchase and dark haired girl with piercings in her...
Read full review of Casey'slottery tickets
Am 75 years old and you have seen my last business. I will not show my drivers license to buy a lottery ticket. What idiot came up with this rule? I've never seen teenagers there with a run on lotttery tickets. You want more letters. How about these. Won't shop there again. Not now. Not ever.
Read full review of Casey'sarea supervisor
The new area supervisor at caseys general store 1890 is being unethical. She is very rude to the employees and even to the management team of the store. Half of the employees have either put their two weeks notice in or they have simply walked out because of the way that tiffany chooses to address things. She degrades the employees and talks about the...
Read full review of Casey'sI am complaining about the management system
I'm tired of having to come into work and things not be done correctly. The management team doesn't know how to properly manage anybody or anything. Rules are being changed everyday. The managers do not train new employees properly, which then they make the regular employees basically train the new ones. If a manager cant do their job, then they shouldn't...
Read full review of Casey'spizza
Tonight we ordered a large taco pizza. We picked it up and brought it home and it was nothing like we expected. We have ordered them in the past and there was plenty of vegetables on it. This one had crushed chips and almost zero vegetables. I called the store and was told they we are making the pizza based on company policy and it was made exactly like it was suppose to be. The guy told me he was the manager and he personally put the toppings on it. There was nothing he could do. I told him thanks for nothing and hung up. To me this is totally unacceptable customer service. I am not a big pizza eater but in the past have liked the taco pizza from you guys. I do not think I will be ordering pizza again...
employees
I shop at this store all the time and it is a good experience for the most part except when a casher named Caitlin is working shes always complaining and fighting with another employee who i have gathered is her significant other a believe her name is rennay. I just think it is very unprofessional to have couples work in the same place let alone the same...
Read full review of Casey'skitchen/pizza
Hello, on 12-25-19. I had ordered a taco pizza ans medium pepperoni. The taco pizza had black hair in it. (I have red hair) there was no lettuce and the crust waa very doughy. The pepperoni I had cut in squares half of the pizza had no pepperoni on it and looked like as they cut it the cheese sauce rubbed off. I dont like to complain especially because ita...
Casey's Reviews 0
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Overview of Casey's complaint handling
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Casey's Contacts
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Casey's phone numbers+1 (866) 922-0767+1 (866) 922-0767Click up if you have successfully reached Casey's by calling +1 (866) 922-0767 phone number 1 1 users reported that they have successfully reached Casey's by calling +1 (866) 922-0767 phone number Click down if you have unsuccessfully reached Casey's by calling +1 (866) 922-0767 phone number 10 10 users reported that they have UNsuccessfully reached Casey's by calling +1 (866) 922-0767 phone number+1 (515) 965-6100+1 (515) 965-6100Click up if you have successfully reached Casey's by calling +1 (515) 965-6100 phone number 1 1 users reported that they have successfully reached Casey's by calling +1 (515) 965-6100 phone number Click down if you have unsuccessfully reached Casey's by calling +1 (515) 965-6100 phone number 4 4 users reported that they have UNsuccessfully reached Casey's by calling +1 (515) 965-6100 phone number
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Casey's emailsprivacypolicy@caseys.com100%Confidence score: 100%Support
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Casey's addressOne SE Convenience Boulevard, Ankeny, Wisconsin, 50021, United States
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Casey's social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
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ordered breakfast pizza large 8 / store not clear of BOGO pricing
great pizza but not clear for prices
wasted excess time to order and clear up issue
frustrating
this occured 11/14/2023
Taylor is leaving the store and writing mean posts about customers online. she has been very unfriendly and im very unsatisfied with how she acts while im in the store. this is very unprofessional behavior
I was a new hire and was terminated because of rumors and was not giving a reason why and I didn't get paid for my hours
Never any food made up at noon every single day! Workers there are terrible! Im sure you have gotten many other complaints! Manager is always sitting on stool up front! Need to get better service in food!
I am here at the Casey's on 57th and NW. Radial Highway in Omaha Nebraska. They have the door shut with the trash cans in front and the lights off. Customers are pulling up because it supposed to be a 24 hour seven store customers are pulling up and nobody's here. It's only 6:23 PM.
Re: 1/7/23 Casey's North in Indee, IA at 1:30 pm. Long line waiting. Got 2 drinks. 4 people ahead of me. The lady would chat with everyone slowing down checkout. When 1 person ahead of me someone came from back. Started talking to ladies checking out and employee. All were having a good time, looking out window. Had enough. Put drinks down, left.
I got gasoline regular on 12/29/22 7am my truck started puttering and running ruff smells of bad gas parked it started back up engine light came on so I keep it parked like I said you can smell the bad gas
male employee goes outside to have a cigarette and comes back in smelling like pot
managers have been told about it
he still works there
I will not be going there anymore