Cato
Reviews and Complaints

I have been shopping at Cato for over 5 years everything in my closet is from Cato. On Sunday July 1st I had to cancel my layaway for things that weren't under my control. She first off had an attitude like she didnt want to be there she cancelled my layaway and then informs me I get a store credit. After telling her I needed the cash she should of told me first that I would not recie e cash back before she cancelled my layaway. After I informed her ive always gotten cash back she proceeded to argue with me. I then told her to just leave it in layaway and she snatched the receipt out of my hand and told me it was to late I told her to keep the giftcard and to add insult to injury she very snotty said have a nice day. She is by far the rudest manager I have ever met in my life. She really needa to work on her customer service because i have dealt with her before and she is always rude. I cant believe the place I love to shop has someone so rude as a manager who deals with people. I have spent 1000.00 of dollars there and after my experience today I will ne er ever shop there again. I will take my business to layne Bryant and torrid and marurices from now on. Until she no longer works there I will not shop there and I will encourage all my friends to not shop there and everyone I know to not shop there till she is gone!

In 2017 (can't remember exact date) my cousin, Sharelia Mackey and I visited ItsFashion Metro in Valley, Al. As we looked over the earrings the manager, Quineshia, approached us regarding an empty earring pallet that was on the floor. We explained to her the empty pallet was there prior to us looking at the earrings. The manager caused a scene insinuating that we had stolen the earrings off the pallet. Furious I placed the items back that I had planned to purchase and proceeded to leave the store. I immediately contacted the store manager who assured me she would come in to the store and review the survallence cameras. I took a little over an hr for this to be done. I ended up going back to the store to speak with the store manager who stated she review the video and confirmed no theft had taken place. At that point I reported the Quineshia to the store manager who assured me the matter would be handled accordingly. Fast forward to 06/29/2018. My cousin, Sharelia Mackey visited the store with her son to purchase some items needed for him. She was approached by Quineshia and told that she and I were barred from ItsFashion Metro due to the previous issue regarding the earring pallet. Several people in the store heard her say that my name as well as far as being barred from the store even tho I was not present 06/29/2018. I have not stolen ANYTHING from ItsFashion Metro and it burns the pit of my soul that the manager, Quineshia, once again made this accusation even though I was not present. I am hoping to take this complaint further than the store manager as I have been embarrassed for a second time for an incident that never took place to begin with and once again I WAS NOT PRESENT 06/29/2018 so I'm having a very hard time understanding why this manager even made mention of my name with the intentions of defamation of my character. I would like to see to it that something is done regarding this managers unprofessionalism! I am willing to take this matter as far as I can to see to it that this time the matter is actually handled.

The store manager at the Athens TN location has a very bad attitude. She is rude and hateful to both customers and neighboring businesses. She is constantly showing up at the Cricket Wireless next door screaming at us about the store bathroom for no reason. Please help us keep her away from our store and customers. She demands we obey her and acts like she owns the shopping complex. This lady is a wacked out nut case!

I've been Shopping at Cato Fashion for over 10 years, my Store is in Leesville Louisania they have recently had a Store Manager replaced she is definitely not friendly and down right rude at times. I will be traveling to other Cato stores to get the coustmer serice I deserve. The management team before was Amazing but now I dislike going in the Leesville location.

I am a business owner for myself and I put in a lot of hours. I don't get to shop much. I have never been the type of person to shop at the store but last year my aunt purchased me a pair of shoes from here and I was extremely impressed at how comfortable they were especially with the fact that I am on my feet for 14 to 16 hours a day In love heals! So when this summer came around and I needed some shoes for work immediately I remembered the shoes and thought I would go back for my entire summer shoe collection from the Stovel at Schmid in love heals! So when this summer came around and I needed some shoes for work immediately I remembered the shoes and thought I would go back for my entire summer shoe collection from this establishment since I was so happy last summer. I left my store in enough time to spend about 30 to 45 minutes picking out a collection of summer heels and wedges and immediately when I walked in if you dresses caught my eye. I went to try them on and immediately I got a very nasty look from the shift manager because I wanted to try something on. I paid it no mind and just hurried up. I then got out asked if she could look and see if I can purchase online because I really liked it and she gave me all kinds of ignorant attitude because I tried to purchase something in her store, I am still trying to wrap my mind around the fact that this lady was mad that I was trying to purchase something.Me being me I paid it on mine and rushed over to the shoes trying to keep in to consideration they have a family that they want to go home too, while I was over there she made every comment under the sun other than get the heck out of our store so I rushed through throwing shoes on my feet to the point I just said you know what I need to go this is not even a pleasurable shopping experience. At that point she had her sales associate already ring up all of my things never even lending me go through all of the items to make sure everything is correct before I can get anything out of my mouth she says to the girl what's the total. At that point I was stunned and speechless so I quickly became on speechless and flat out told her that was enough of her attitude and as a customer I will not except it and that it is not OK to treat people this way. I told her if she was an employee of mine she would be fired right then and there. I was purchasing like six or seven pairs of shoes plus a couple dresses which I feel like she should've been grateful for. I can tell you this much after last summer I was going to become a lifetime summer shoe shop or at the store but as of right now I don't think I ever want to go back to this place again. I can tell you 100% for a fact if I do decide to go back and that woman is working I will not spend one more dime with this company. She needs to 100% be fired. As a customer service manager I do not understand how she does not realize that the only way she gets a paycheck is by selling the items in the fact that she did not want to sell me items and ran me out of store before even closing time I am just in complete awe. her name is Angie and she is at the Pennsville New Jersey location if I were you all I would stay far away from the store. I will not stop until I am compensated for everything I just had to deal with and not only that I have four bags of stuff I don't even know if I wanted .

Very unprofessional No Customer service at all associates & manager I visted the California Maryland location while I was in town visiting family I had a bad experience I wanted to find a nice blouse for my family gathering and the manager Was not very helpful at all seemed very annoyed with her job I wasn't able to find a blouse or shoes that fit this store needs better staffing

I was given 2 bras for my birthday from Catos. Very nice bras and both of them turned out to be nothing but garbage. It's sad that you spend your hard earned money on something and then it turns out to be trash. Both bras broke on the hook where it fastens. Pictures are definitely attached! Neither one of these bras are of any use to me and I would like to know what is your company going to do to fix it. I am not driving back and forth to the store as I live almost 50 miles from the Catos store.

I called to ask if they were hiring, and the person I believe was the manager answered. She replied with agitation, we are accepting applications. I then asked if they are currently hiring. She aggressively and rudely replied I don't give out that information over the phone. The tone of voice she gave was very unnecessary. I asked a question politely and she should not talk to a customer in that way. She could have said I'm sorry we don't give that information over the phone but feel free to come in and ask. I politely said thank you and got off of the phone. I don't know the store number but the address is 2323 Madison St, Clarksville, TN 37043 and the direct number is [protected]

I Had a Very Bad Vist When I went to this catos Store Staff members wasn't Friendly at All Couldn't help me Find What I Wanted No Customer service Catos Has now lost my Business I am a Veteran I should be greeted when enterting the Store and Staff Should Assists me when I'm Am Looking for a Specific Item as In Plus size clothing's for speacial events I have

Good Morning,

I frequently shop at the Cato's located on 2994 Pensacola Blvd. Pensacola Florida and 6271 Hwy 90 in Milton. This is more a suggestion rather than a complaint. Your Jewelry that is regular priced and on sale is not consistently matched. Another words - for instance - you have a necklace at regular price. The matching earrings are on sale. Or the Necklace is on sale and the matching earrings are regular price. It would be nice to either have the both on sale or both regular price. Also, sometimes the jewelry matching pieces are hard to find. It would be nice to put them in closer proximity to each other because when I buy Jewelry to match my clothing, I buy earrings, necklace and bracelets to match and I prefer them to match each other. Also, the sales associates are very nice and friendly and offer to help me pick out clothing, but rarely assist me in looking for my matching jewelry.

Thanks.

On May 22, 2018, my mother and I went to Cato Fashion, in Philadelphia, MS. We were properly greeted by the two younger ladies. My mother was looking at clothes and finally she needed some assistance. I went to the lady, I guess who was the manager, who was on the phone the entire time, to let her know that my mother needed some assistance. She never acknowledged me but kept talking on the phone. So, she finally walks over to my mother, but still on the phone talking which clearly wasn't about the store. When she comes over, my mom tries to ask her a question and she continues to talk on the phone and she then walks off. Yes, I wanted to be rude and use profanity but I proceeded to the desk and asked one of the younger ladies for assistance and she did indeed help. I also asked her what was the ladies name on the phone and she informed me it was Stacey Love. The two younger ladies are the ones who helped and made our shopping better. That was the worse shopping with Cato I have every experienced. I'm going to include my information just in case I need to be contacted. Keneisha Johnson [protected]

First off she did not even look up from her conversation with another employee when I walked in, I was never greeted or asked if I needed help and when I went to check out she critcized every thing i had picked out. Needless to say I did not buy anything and wont be returning with my business until you have a polite and courteous management staff there.

I applied for a job at Cato a week ago there has has been a now hiring sign on the window for about 2 months possibly more for part time & full time it says on the sign also the indeed website & a few others have job openings at this same Cato store I receive emails & text messages at least twice a day about it but when I asked today about my application I was told they didn't need anyone & if they do they will put me at the top of the list if you don't need anyone why are there signs saying you do why do I get emails & texts saying you need help & why was I told when I put my application in that they were needing somebody

I purchased a black a white plaid blouse in January of 2018. By March of the same year the tie belt started to shred as did the seam in the sleeve. Very poor quality of sewing as I only wore the blouse 3 times. The seams are cut so close there is no room to actually sew the item for repairs. This was such a waste of money for an otherwise nice garment.

I have lived in Olive Branch, MS and shopped at the local Cato s for over 12 years. There is one employee, CHELSEA, that is new to me but exude professionalism and genuine care to ALL customers and not just some as I have often witness at that store. When the other employees are in their own personal conversation, Chelsea walks around and asks can she help. She is an example of an employee that is an asset to your company and should be recognized. Her genuine professionalism stands out.

This is in regards to the following store:

3005 Wiley Blvd SW
Cedar Rapids, IA 52404
store 00148

Date of occurrence:

04/22/2018
1:31 pm
reg. 1
trans 6705
cashier 133

No greeting when entering the store, NO basic acknowledgement at all..associates were busy doing markdowns on a Sunday...WHY? When I asked why they were doing this, I was told that is what the corp. wants them to do...REALLY!

I wanted to purchase 2 items. One item was a pair of leopard ballet slippers...which were marked $1.99. The other item was a pair of heels, black which were $9.99. I purchased the heels, but I was told that the ballet slippers, zeroed out when she rang them up, so I could not purchase them, even for the price that they were marked...I work retail and am a mgr. to boot, never heard of such a thing! I told her ( blonde hair, glasses, I believe she had a light pink dress on that day, full-figured), that I would happily pay the $1.99...but she told me she could not sell them to me! I asked her why they were still on the floor, if that was the case? I told her that I would let her corp. know and also WHY the markdowns on a SUNDAY, with the whole store full of customers!
There was another associate, older, sloppy in her attire, long unkept gray hair, sitting down, now mind you, scanning jewelry, really, sitting DOWN? I asked her if she would scan a necklace for me and she just grunted when I told her thank you...WOW!
I would really appreciate it, if the District Mgr. could give me a jingle from that region...I think we need to chat!

Thanks

Vicki Koenig
[protected]@iowatelecom.net
[protected]

I went into Cato yesterday(Sunday) as I do on so many Sundays and the associate started a dressing room for me as she's done many times before. No one said one thing about time. They have always closed at 5:30pm on Sundays. All the sudden at 4:45 pm the other associate came up to Me and said "We're closing in 15 minutes!" In quit a rude tone. I said"Oh my gosh! I've got tons of stuff to try on!" And she said "Ya betta get on it!" I was shocked! So I followed her in the dressing room and no more had gotten my clothes off and the other one came in and said "You got 5 minutes!" So I just didn't try on the rest.. Then she came back and said as I was dressing and said "You need anything?" I thought she was being nice for a second so I just asked "Well, I'm going as fast as I can but could I ask you to check for a different size in these pants and then I'll go?." She got a bit huffy and came Right back in and said "We don't got any!" Really? We don't"Got" any!" Seriously?! She also took the clothes I had of which I Never under different circumstances would have allowed her to open my door while in my UNDERWEAR! And it embarrassed me to death! So I go through all that only to get out to check out and there's some woman checking out that is just basically just standing there talking to the both of them and they never offered to open up the other register I ended up waiting nearly 20 minutes! I said if I'd known it was going to take her that long I could have tried on the other clothes and looked at some jewelry! I just got a smug look. Thenshe said "Well it is closing time and I realized it was Only 5 o'clock! I said "Wait a minute! It's not 5:30 pm yet!" And she said "Oh I know it! They"is" always changing our times on Sundays!" I said "Really! Well that might benefit you but it sure doesn't their customers!" Now.. I have bought ALL of my wardrobe from Cato for years and this is the closest store to me since you closed your Greenfield, In. Store. This has definitely made me rethink changing my store.. I really hate that but this isn't the 1st time I've been treated rudly in this same store on Sunnyside Rd. in Indianapolis, In. I'm Very disappointed and considering there are Many days in my line of work i Have to work over due to patients and family members so I really take offense to this behavior. This breaks my heart to be perfectly honest..

I ordered my item on Saturday, April 7th. Item shipped on Monday April 9th. I had requested that it be shipped to my home address. Because I never received the email with my tracking number, I had to call the customer service line to get tracking info. (Not one of the agents I spoke with gave me the tracking number.) The first one told me that it was to be delivered Thursday. Then I was told by a second agent that it would be delivered Friday. Then I was told that tracking stated that it would be delivered Saturday. (I live literally about 4 hours from the warehouse it was shipped from.) So I call again Saturday (14th) to find out where my package is and was told it had been delivered on the 12th to **my p.o. box**! REALLY? I complained on their FB page with no reply. I'm going to the p.o. to refuse the package and get a refund. This is ridiculous.

My mother and I went to look for an easter dress tonight around 7:30pm (3-31-18). We were waiting in line for a dressing room since they were all full. When a lady came out my monther and I went in and were going to share a room. We had 4 dresses between us both. The employee jerked the door open, didn't knock or anything and rudely stated we have to count these you cant just walk in here. She didn't knock or anything she was as very rude and hateful. I understand the items have to be counted but there are professional ways to do this. It was the lady that was "in charge" there was a younger lady training, she was very polite. The woman had shorter blondeish hair was working on the registure closest to the dressing rooms, she appeared to be pregnant. If we did not need dresses for tomorrow we would have walked out of the store. I doubt we will be back. Very rude and very unprofessional. These employees need to treat the customers how they would want to be treated and i'm sure they would not want their dressing room door jerked open by a very rude and unprofessional employee.

When I went into the Cato today located at 5910 Reagan Ln
Unit 107
Ooltewah, TN 37363
United States
the sales lady followed me throughout the store. She spoke to every Caucasian customer they came in and asked them if they were finding things are right. I stayed in the store for about an hour and she never acknowledged my presence. After I purchased clothing and was leaving the store, she made A negative comment. To which I responded that I would not return to the store because she was racist. If your sales people are going to talk about it dividual's that are not happy with their service, they should at least wait until we leave the store. And not every black person that comes into your store is there to steal. I shop at Cato (On Greenway Drive)frequently, And I am treated with the utmost respect. I do not ever intend to return to one of your stores again.