Celcom Axiata
Reviews and Complaints

Saya mengalami kerugian Sebanyak Rm3800 dalam masa 1minit.. Direct deduct dari cimb click tampa tac no.. Tiba2 dpt msg buat payment utk celcom...
Rm 1500
Rm1000
Rm 300
Rm1000

Rm 1500 masuk dlam bill celcom sendiri
Rm2300 masuk dalam bill celcom kawan saya
.
semua payment bill melalui celcom life
Saya pernah tolong mmber buat payment utk bill celcom dengan mengunakan acc cimbclick saya...(application celcom life dari telephone kawan saya tapi guna acc cimb click saya)
mungkin sebab masalah system? Mungkin sebab mainan org dalam...
Pergi celcom mintak dorang refund..
Tapi dorang suruh report cimb, cimb suruh report polis... then smpai skrg xda berita lagi...
Dalam cellcom bill pun xda dah duit tue... dah di'edit'...Dah sebulan lebih siasat.. tapi xda progress lagii... hope boleh dapat balek duit tue sebab nak pakai duit... urgent sgt2

sebelum ni sya pernah subscribe monthly iflix, saja2 je, lepas tu nak unsubscribe balik tak boleh pula, lepas sebulan pula tu. sekarang ni, nak tanya kenapa pula tak boleh unsubscribed balik, dah cuba berkali-kali tetap juga tak dapat, dahlah tak potong usage langsung rugi jak duit di tambah dalam bayaran dah tu guna postpaid lagi. hmm.
apa yg boleh kamu bantu skrg ni?

Selamat malam. maaf ya. saya nak isu pasal gegunaan data 4G saya. iyanya tidak boleh digunakan. bila saya guna rangkayan 4G. iya terus tiada line. sebelum kejadian ini berlaku. saya ingin menggunakan limit kegunaan wang sebanyak RM300. Tapi saya baru saja guna anggaran RM154.59. bila saya cuba gunakan untuk mengcukupi limit RM300 tersebut ditolak. kenapa ya? kalau boleh yang paling utama saya nakkan line celcom saya pulih

I have been signed up Celcom gold supreme plan with 2 family plan sub line on 26/8/18. After all line been activated I found that one of my sub line unable to share the data due to bluecube wrongly registered it as normal sub line plan. After complaint at bluecube, they help me to change back to family plan. But for the time being I need to purchase extra data for my sub line due to the data was fully utilized. Once purchased done, I received a sms from celcom that the sub line have been changed back to family plan. Due to my account due date is fall under the date that celcom success change my sub line Plan. So the extra data purchased have been automatically forfeited without used & i need bear the Rm20 without using it. After my sub line change back to the correct plan but I still unable to share the data. I have been walked in to bluecube complaint numerous time & also called up to the customer service but still now no response from celcom to feedback what is happening. They just give me a excuse that system issues & asked me keep on waiting. Furthermore the bills came up also totally wrong. I signed with supreme gold plan with 2 sub line. My monthly charges should be Rm128 +RM48 + RM 48. But the bill camee out is shown RM128+Rm128+ Rm128+Rm48. Why kind of the charges is that? Somemore is continues for 3 consecutive months. ALL My upfront payment RM1200 have been deducted. Imagine if no upfront payment made earlier all my 3 line sure will be barred .I keeped on complaint but the answers given by customers service is system error asked me wait and wait. May I know how long u want me to wait? I really very disappointed the service that provided by this company so called one of the best telco in Malaysia. With this type of service & system used, are we worth to signed and use? I hope celcom management can looked into my issues seriously or else can I cancel the my contract without penalty since you are unable to solve my problem. It is very waisted time for me to keeped on follow up the issue. This is totally not fair to me as a consumer.

First call 6.49pm
Second call 7.11pm
Third call 7.15pm
Date 11 November 2018

I called 3 times to [protected] (customer service ), the previous two agents hung up on my call without giving me a good explanation. The third one was better, at least she did not hang up my call.
I am an unsatisfied celcom customer, I don't understand why you changed my plan without informing me. I was happy with my previous plan, 3gb data, 50 free sms, 50 free calls. That was good enough for me to use for a month. I signed for a RM38 plan. Now you changed the plan without asking me and want me to pay extra, that is ridiculous. How do you expect me to recommend celcom to my friends and family? I'm looking to change the provider because I think it is very unfair to me.

Beware of tis 150gb package wit 2 tb walla.. the data quota can go missing anytime.. ended up u need to purchase extra data.. wit the ocs account I always monitor my data usage.. suddendly after 2 hour of my last monitor it became zero balance.. which on my last check still available of fewty gb left.. so I visit the celcomblucube.. and the counter man have a check in my acc.. and agree that I only consume 78gb to date.. so he ask me to call the 1111. number.. and again they told me I still have my data unused. but again she cant do anything wit it. n ask me again to call up the centre 1300xxx but tis time.. different answer was given.. I has been told that I have uterlise all the 150gb.. finish. so the faulty of thier system ended up we need to bear.. I 100% confirm tis lousyy system wil be happening again.. so dunt go for the quota gb package... better to sign up unlimited.. and there is 2 yrs contract further.. or penalty.. haha. beware ya

To whom may concern,

As per attached receipt/ registeration form/justification form for your further action. The staff name also with the receipt and justification together.

Registeration number is :[protected].

Cases: Previous plan is prepaid, i woulik like to swift to postpaid. I have been waiting 4 months still inactive. I did made payment rm50.00 In labuan celcome branch, But still no received call yet.
What kind of this services ?

Celcome Outlet Address :
Ground Floor, Lot 6, Jalan Anggeril, Wilayah Persekutuan Labuan, 87007

Your promptly action and resposne onto this matter would be appreciated

Thanks,
Julie

Im represent all the celcom users in carey island 42960 selangor, wish to complaint about poor speed internet and connection which is no 4G coverage here..
The average speed shown range 1kb/s - 100kb/s.
Sometime the internet connection is distrupted and not stable at all.
This is effect to all celcom users in this island.
As a celcom users, we believe you should do something with this matters since simedarby also use your service as corporate line.

About six months or more ago, my son using [protected] but later on, I (parent) wanted to terminate this line and convert my line under maxis [protected] to Celcom. So we go to Celcom Menara Bina Alor Star to do it. Line [protected] registered under my son named Chow Khai Chek to terminate and convert my maxis line to Celcom for him. So the chip for [protected] was destroyed. Until today we only received lawyer letter stated the mentioned arrears which we thought that everything settled. Kindly looked into this matter and I want the amount to be omitted. Come to the case that cannot solved, do cancelled my celcom line [protected] with immediate effect.

No notification at all for the line [protected].

my email: [protected]@gmail.com

I need immediate action!
I need immediate action!
I need immediate action!

It's lew here, [protected].

To inform you that I call [protected] to buy 3gb internet data on 7/10/18 around 3pm plus.

After the guys done, I thought I can use data immediately, or 1 hour or 2 hours the most, because other company provide this speed service. At that time, I request that I like to test whether it is work or not afterward. Unfortunately, the guys didn't explain how long the duration at all.

The next day early morning (8/10/18), I call again [protected], why no data? The guy told me that I need to wait 24 hours.

I have no choice, only patient & waiting till 7pm plus, about 28 hours gone. Very bad, the data still not working. Therefore, I make a call again to [protected] immediately. The girl said celcom have some problem, unable to process, ask me to continue wait, I request her to get it done asap bcos I buy data only for the use of few days.

I am disappointed. I hope on 9/10/18 good news arrived. So, on 9/10/18, about 8.30am, I call again [protected] to ask about the status, but very bad, the girl given me another answer, said I need to wait for another 24 hours long.

How many 24 hours u want me to wait? What type of service provided to customer? I still unable to use data now, "if" you can get it done by tommorrow, it will be no meaning for me, it almost the end of travel period. Trip is over.

I request you to settle it right now.
Line need data is [protected]

If you fail, I don't hope to see you charge me rm38 for this application.
You make me disappointed.

Lew chin yeen
My contact [protected]

I have been a user since 2013. 5 years since, and it's still the same stone age Celcom. What are you people doing with our money? Does it goes into your fat CEO's pockets? Huh?! Do you know I have had to endure using your disgusting line since you [censored]s have the monopoly here where I live? No Maxis, No Redtone, and if it wasn't for my work requiring me to be connected to the Internet, I wouldn't give your company so much as a single wooden penny, you miserable pieces of unmentionables!

Your customer service is the worst, takes forever to reply, takes forever to fix ONE single problem. Now, I know you're just going to say that you have to attend to a lot of people. You know what? It's the worst excuse I have ever read. If you have had improved, provided good service, with a good line that don't disconnect every once in awhile, your customer service wouldn't be so busy now, would it?!

DON'T USE FACEBOOK AS YOUR ONLY MEANS OF COMMUNICATION, YOU RETARDS! Can't you lunkheads make a site specifically for connecting with customers?! Don't you IDIOTS have developers that actually work?! But, I digress cause you people are incapable of doing so - read below, why.

Second, your site is the worst piece of garbage I have ever seen. Why do I keep getting a blank screen whenever I log in at specific times? It's especially prevalent when I logged in at 1 or 2 in the morning. Why, why?! Is something wrong with your site?! I know it's not my internet, cause my phone gets the same [censored]! Screw you and your spaghetti codes!

Third, your line is just out of this world. We live in 2018 and still your company has the worst line I have ever seen. Slow speed for absurd prices, and still you can't maintain it properly?!

Now, I bet a million ringgit you people won't even read this comment nor attempt to improve. You should be ashamed of yourselves for providing such a meager service.

Dear celcom,
Please forgive for my below bad language.
I don know what the [censored] wrong with your god damn rules?
50days not reload is under reasonable. For me, if for you people, were out station on work? Not at malaysia of cause. That is no one helping me to reloaded it, of cause the time can't estimate while you come from this, if can you are the boss. Of cause this is personal issue. So is this a damn reason that you can terminate my credit? Not more than 55day! So your worker tell me that just activated the account but you can't get back you credit, start with fresh? Fook you, what a god damn ruled is this? 55 day? Not more than 3 months ?

My September 2018 was billed extra RM18.00 for GAMEDON which I did not subscribed. Why this happen charging me without my agreement and consent. You charged me 1.50 per sms from 1.9.2018 until 12.9.2018 which come to a total of RM18.00.

My bill for September 2018 is RM91.70. Please settle this dispute. Until then I am not going to pay RM18.00 until you make a refund or overcome this dispute.

I shall pay RM73.70 for this month bill (RM91.70 - RM18.00 = RM73.70)

*Anyone called for me?*
They are cheats!
Complained to Celcom?
*Keep on deducting!*

My number: +[protected]

RM0 TQ for subscribing to History from Belive. Sub at RM4.00/week for 3 sms/week is successful. Sub renewal: 28/09/18. To cancel, dial *365*612#. Info: 03-[protected]

kenapa internet celcom semakin slow dan teruk.
dalam rumah langsung x boleh guna. dekat luar rumah pun line cuma 2 bar.
kami pengguna bayar mahal untuk menggunakan internet dalam melakukan kerja harian.
tolong perbaiki coverage celcom di seluruh tempat.
saya guna celcom sejak zaman sekolah dan sekarang dah bekerja.
dulu celcom paling terbaik., tapi sekarang tidak lagi.
kenapa ? sila amik tindakan sebelum kami pengguna bertukar kepada telco yang lain.

Saya dah lama guna line celcom. Before this use prepaid, sekarang guna postpaid
Line sangat sangat teruk bila malam
Terus jadi 3G kerja online tergendala
Harap pihak celcom ambil tindakan segera
Postpaid bayar setiap bulan tapi line langsung tak memuaskan
Terpaksa buat kerja di office use wifi
Nak buka FB or Ig langsung tak boleh
Harap pihak celcom ambil tindakan segera
Very very dissappointed with celcom

Acct no [protected]
Invoice no [protected]
Hp no +[protected]
I bot three 7-day pass on 15-6-18, 22-6-18, 29-6-18 n was charged according but i was also charged 3times 1day pass on the same dates. I called 1111 total 8 times. 3 times i was asked to wait for 2+ min but at the end of the waiting i was told line busy to call again. Finally when i mx to speak to the officer, she insisted to speak to my husband who uses this particular phone despite the fact that I explained that my husband refused to talk coz he had multiple bad experiences w celcom n he has heart problem so cannot b stressed. The officer insisted to talk to my husband despite my gentle request. Subsequently my husband was very w her explanation that he developed chest pain! My husband shouted at me n warned me to never to call Celcom again n just change our service provider. I m not happy so i called 1111 secretly without my husband knowledge again the next day. I called 4 times hoping to talk to sbdy who understand n can help me. But all officers insisted to talk to my husband AGAIN! I will never risk my husband life for Celcom! At last one of the officers adv to go to Celcom service center so I closed my clinic, left my patients waiting n went to the Celcom service center just now. There were 7 counters w no customer at the counter thou 3 ppl were waiting there. Some of the staff were playing w their handphone. I waited but the enquiry counter staff didn't took initiative until i requested to b entertained. I was told that the 1111 officer shdnt hv adv me to go there coz there's nothing they can do!
I just made a humble request for a clear explanation on the overcharged bill n i was treated so inhumanly!
The 7-day passes were supposed to include free calls but 2 of the calls were charged. I req an explanation for that too.
I m dr tan chin hoek wife, dr how lay guan.

27/7/18 - 1833 hrs,
I went to pay my bill at the counter and the counter staff was not smiling nor greeting and she was raising her voice repeating my number which was already wrong and when i ask her why she had to do that, she said she is worried that i might not hear her.
Well i am not deaf.Where is her customer service skills in handling clients...

She is a rude staff with bad customer service skills. Please look into this.If this continues to happen, i think i might wanna change to another line...where people are more friendly to speak to...Thanks.

I personally went to the ttdi kl centre last april to my terminated supp line (wife passed away in march). And then I informed that celcom is supposed to transfer the existing 'overpaid' rm22.05 amount into my own account ([protected]).

I went again in jun when this is not done. So why celcom has yet to transfer the amount into my account and on top of that started deducting that amount monthly for additional usage charges, for a terminated number?

And again same thing this month... I still receive this month 8th july bill deducting another rm5 for additional usage when all this amount is suppose to be credited into my account and deduct my bill instead. Still not rectified after months.

Hi Celcom, i have submitted a request on your "contact us' website. My husband Mohamed Kamal Bin Amir (NRIC No.[protected]) unfortunately passed away 13.3.2018. He was a celcom user and due to personal family emotional reasons i took over his line however as a widow with 2 babies i would like to appeal to cancel his line his contract. Can you please assist me on how to terminate his contract and waive the penalty. Please tell me who shld i speak to. thank you. his celcom number is [protected]