Celcom Axiata
Reviews and Complaints

Kredit Saya Kene Tolak Dri No 39248

RM0 TQ 4 subscribing to Weekly [protected]@RM5 frm Celledge.Purchase via ur Celcom mobile acc @RM5/week.Next renewal is on 12/02/2017.Njoy it now!Info:[protected]@celledge.in

Setiap Kali On Data Tetiba Jer Keluar Advertise..Yg Merepek Meraban Pulak Tuh..Xsenonoh Pon Ad..Tolong Laaa Hentikan Semua Advertise Tuh...Sy Da Tukar No Pon Still Ad Lg Advertise Tuh...Merayu Sgt...Sy xdpt blik kredit pon xperlah yg penting Advertise tuh ngn duit sy xhilang lg..sy suke pakai celcom sbbtu sy beli no celcom jugakkk..evem mahal..sy bukan org senang..

Although Celcom is in the process of system upgrading as per Malaysian Government instruction, it should not become an excuse for poor internet coverage. I strongly believe Celcom shall practice good morale ethic to compensate customer with discounted charge commuserate with service standard provided. Past performance is much better as compared to current situation. Why other Malaysian telcos could provide much better internet coverage but CELCOM internet service coverage is horribly very much disgusting.

I'm buying online (Amaunt : RM42.99) via googlestore on 3/12/2016.. and i'm using Celcompay as payment method..
At the moment i'm puchasing item at googlestore, my transaction at googlestore had been cancel due error of line..unfortunately the payment still accepted on celcompay side and charge it to my bill.. herewith attached googleplay transaction record and message from celcom regrading the same issues..

i just change my new phone today, n d phone data on by itself...i realised it after 20 minute n i quickly off it, then i received a msg in the bill is higher RM 200 then what i used... my question is
1) why celcom charging RM 200 oni for the 20-25 minutes (i seriously dint realised it)
2)my credit limit is RM 150... why celcom dint bar my phone when it exceed RM 150 but it wait till RM 287?
Please consider me celcom..i just a student..not able to pay it!

I need to complaint this because apparently it's not just me but my friends also facing the same situation. One of your worker/salesgirl/whatever seemed to be very RUDE with customers, I talked to her nicely but she replied me with rudeness. I thought it's just me, but then my friends also complaint the same thing. Haven't she learn manners? Who is your Customer now? Please check this matter. This is not a one time problem, it's been months now. We dont need rude people to serve us, afterall we are your customers. NOT her. The place is at Celcom Seberang Jaya. The Lady at the Counter. Thank you.

Saya pada 18.9.2015 ingin membuat bayaran tunggakan untuk tele prabayar di celcom cawangan tesco jalan klang lama. Walaubagaimana pun saya sangat terkejut yang saya diberitahu bahawa saya ada tunggakan sebanyak rm1500.00. Saya telah pun menelefon customer service bertanya kan hal ini dan pihak custmoer service telah menyuruh saya saya pergi kemana mana cawangan terdekat.. Saya pada hari yang sama telah pergi ke celcom cawangan mid-valley untuk bertanya kan hal ini.. Walabagaimana pun mereka tidak dapat memberitahu saya sebabnya dan meminta saya membuat report... Pada hari ni 20/10/2015 pihak celcom telah memberitahu bahawa itu adalah penalti plan yan saya ambil. Semasa saya sain kontrak tersebut saya tidak diberitahu bahawanya penatil fi untuk batalkan kontrak sebanyak rm1500.00 dah saya tidak membatalkan kontrak saya hanya tidak membuat bayaran kerana tel yang dibagi kepada saya telah rosak dan saya tidak boleh guna line tersebut. Jadi bagaimana kah cara untuk saya menyelesaikan masalah ini.

I got 7 lines that were using celcom business postpaid, but due to their bad network coverage and slow internet speed and easily exceed internet limit, I made my mind to switch to maxis, and I have 1 line (The other 6 lines has successfully transfered to maxis) which was just passed 1 yr of contract, but in order to switch to maxis with the same phone number, I paid the penalty charges as much as rm300 to regain back the same number, but 2 days later, they barred my line again, when I called them and ask what happened, they said I still have an outstanding of rm222.60, as a sales person we would definitely want to remain our business phone number as most of our customers contact that number, therefore I paid for the balance rm222.60, okay, problem settled (For that moment, phone line return and all I have to do is wait it to be change to maxis) , 2 days later, the last line has been barred again, I called to celcom, they told me I still have rm300.00 penalty charges that has yet to be pay, I was furious and feel annoyed and said i've paid on the spot at sunway blue cube with cash and with a receipt of it and a customer service form stated rm300 as penalty paid with the celcom's worker sign. Here what I feel really funny that how celcom's worker could made such simple low mistakes, instead of paying as penalty, they take the rm300 to deduct my phone bill, (Every month rm522.60, deduct rm300 therefore have to pay the balance rm222.60) , and now they ask me to pay rm300 as the penalty charges, way to go celcom team, you guys did it again! To be honest, I would rather give up that line. Please, train more experiences workers with much better efficient performance on the counter to avoid any inconvenient to your customer.

Our company do have Contract agreement with Celcom Mobile Sdn Bhd . With regret of overall their service and the billing charges which is too unfair to our Company . We have been bill for Int'l Roaming for GPRS usage for 2 mobile number in one day at RM 457.02 . Attached herewith the billing Invoice.
Our contract will be due in 6 month time, and will terminate them if they are not going to waive off / reduce on charges as we will also bring up this to consumer court as we not been receive any SMS of this roaming issue or charges alert while we travel to other country. Where are this company stand while they promote thier service, they have done a comparision with Maxis saying they are able to save more cost compare to Maxis. It's all in the game as we feel we have been con by them.
Attached herewith the filew for Compain department to View.

On Dec 1st I have lodge a complaint that my online billing was not reflected in my account hence i was told this matter will be solved within 24hrs time. The next day I still couldnt see my billing and I called up again. Up to my surprise, There is no record of my complain Therefore i lodge a new complaint to rectify my problem and also to Email me a sofy copy of my summarize billing to my email account. Very disappointed that up to today, which i have called celcom everyday to get the status why I have not receive my billing, there is no one that can helped. All they said is to lodge a new complain everyday and tell me the matter will be solved in 24hrs. Its aleeady pass 24hrs x 7 days but until today I do not receive any feedback yet. I spoke to the team leader and he said he will assist me to follow up but ut has been 5 days now and no news. Moreover, im charged to get my billing which I shldnt have. The reason I signup for online service is to get convenience instead now I have to spend 40mins everyday calling up celcom and getting someone to reconfirm and reconfirmed my matter which has no solutions. I do hope there is an email which I can direct this matter to higher management. Reprint a billing and email does not need more than a week to perform.

I recently switched from umobile to celcom, in fact just less than 48 hrs. First of all I need to explain why I switched. Umobile has great service and great deal for both data and talk time plan. However, I was informed that the management had been trying to upgrade the system since mid of 2014. To my disapointment it had never being upgraded. Being the unfortunate group in sarawak, I don't have a choice but to switched to celcom (Despite knowing that they provide horrible service, especially to those prepaid user). I have an ipad that need to have data for my mails and updates of whatsapp and skype. To enable this I have got no choice but to purchase an internet plan through *118#. It was fortunate that I only reload rm10 and chose the internet plan no.5 that require rm10 for 150mb unlimited time. I was happy that finally I don't have to switch my "simcard" every month for my data on ipad to my phone to reload the credit. To my surprise, the moment I inserted my sim card back to my ipad, I was not able to use my whatsapp. I was puzzled and pull out my simcard and reinsert to my phone and found out that my credit was already deducted but there is no data plan available on my phone. I was "advised" to re-purchase! What? I just reload rm 10! When I went to the celcom hub to enquire they told me: your data was used to open up your whatsapp, so the data was finished when u were using it to open the application! I never know using whatsapp could used up 150mb immediately!
When I told this to my friends, they just told me "oh.. Its normal, celcom does this all the time.. They steal money just like that.."
Upset and angry but I can't do anything.. The celcom personnel just advise me to lodge a complaint. But I realise celcom's website has no column for consumer's complaint! No wonder all the management they are doing a great job!
Finally.. I was totally angry and upset with celcom; and of course I will switch my network to another in no time.. And I strongly advise anyone out there.. Do not get fooled by ussain bolt 's ad of celcom.. They cheated your money to pay for the ad.. Celcom is a big fat liar in term of providing the fastest and best service!

The service here is deplorable . There were many
Customers waiting, me included . Came in at 11.12 still
waiting time now 11.46 am . My number 5054
now serving 5041. Despite a lot of customers,
6 of the 9 counters were closed .

Wake up please, this is a service industry .

I'm really pissed with Celcom as my line has been barred on off for 8 times since the last 4 days. It started on Tuesday, 2nd Sept as soon as I touched down from Bali. Within a day i had Rm400+ unbilled amount.l and line was barred. Went over the counter but they did they were unable to check the details there. I need to contact Celcom customer services or go to Celcom branch. The next day I contacted Celcom via 1111 at 9ish in the morning. They said they can't do anything just yet as the billed can only be checked in 13th Sept, on the billing date. And that's like a week to go. The. They said that they could do a temporary release on my line for a week. I thought it was fair enough. However after a quick 2 mins call to friend, my line got barred again! And I was on the road at that time. I called them again to check and again they unbarred my line. And this barred and unbarred happened again that very same night. And followed by 3 more cycles the next day and one more yesterday and again now my line is barred again! Grrrrrrr. For goodness sake it's either the Celcom people are idiots or their system is stupid. They can't even explain to me what's going on and why they can't avoid getting my line barred. And to make it worse the way they handle my query over the phone was unacceptable. As if they have. A script in front of them and the fact that I have to repeat myself each times is so darn irritating. I have filed 7-8 reports and they are telling me they can't see this comments, that comments and bla bla bla. To add the fire, one of the customer care consultant was even using higher tone than mine which make the user experience worse ! After so many calls my problem hasn't gotten solved! So what am I paying them for when I can't even use my line!

i have been calling Celcom numerous times since 1pm yesterday 6.7.14 to enable additional mobile internet. my data cycle is from 8th - 7th of each month. hence, i have requested Celcom to top up 100mb for the 2 days im off the data. i was told that i should receive notification of the top up within 30 mins to 24 hrs. The range of time is appalling given the circumstances whereby such a simple request should be made within 30 mins the MOST. However, i am disappointed and upset that up till now (6.25pm on 7.7.2014) - which is more than 24 hours, the mobile data is still not up. Is this the kind of service Celcom is capable of in this new era of technology? everytime i call the standard answer i receive is that my request is being processed by the IT team. how long does it take to get this SIMPLE thing to be resolved? Celcom is so prompt in requesting for unpaid bills in fact they send reminder 5 days BEFORE due date. however they so lacking in providing service to customers. This kind of inefficient service is really appalling given that this is smart phone era and mobile internet / data is almost necessary. i am very disappointed and angry at this kind of service. Now i regret shifting from Maxis. its time Celcom puts itself in par with other service providers.

I am wondering what is the problem of the celcom internet connection. At first, I had very bad connection at sere ban area, sometimes even lost connections at all, no matter how long I waited it does, t works. I have no idea and I have to restart my hp gain and again. It happens million times. I'm so disappointed to it. I thought it was my hp problem, I went samsung centre and restored some version sound like formated my hp but it still the same problem. I went to celcom centre, they told me it was my sim card problem. I changed a new sim card but the problem is still ongoing. It pest me off!Nowadays even at kl area it lost connections as well. Please help to solve this problem. Thank you.

Dear sir,

I use instanet package from celcom broadband. For your information this package amd the others package is cheating package to get a money from customers

This company never made a good service .They always make a new package but never have better service . The connection from this line it really poor connection .

Hope u can take a response immediately .

this my download and upload test I send to you for more information

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 51 Kbps or 0.1 Mbps
Download Speed Test Size:: 256 kB or 262144 bytes
Download Binary File Transfer Speed:: 6 kB/s
Tested At:: http://TestMy.net Version 13
Validation:: http://testmy.net/db/w1VluUb
More Stats:: http://testmy.net/compID/1679758218440
Test Time:: [protected]:04:12 Local Time
Location:: Unknown MY >> Destination:: Dallas, TX US
1MB Download in 3 Minutes - 1GB Download in ~49 Hours - 1X faster than 56K
This test of exactly 256 kB took 41.472 seconds to complete

upload test

:::.. Upload Speed Test Result Details ..::: Upload Connection Speed:: 7 Kbps or 0 Mbps Upload Speed Test Size:: 96 kB or 98304 bytes Upload Binary File Transfer Speed:: 1 kB/s Tested At:: http://TestMy.net Version 13 Validation:: http://testmy.net/db/r69HAhl More Stats:: http://testmy.net/compID/1679758218440 Test Time:: [protected]:11:34 Local Time Location:: Unknown MY >> Destination:: Dallas, TX US 1MB Upload in 17 Minutes - 1GB Upload in ~291 Hours - 0X faster than 56K This test of exactly 96 kB took 115.383 seconds to complete Running at 2% of hosts average (Celcom Internet Service Provider http://testmy.net/hoststats/celcom_internet_serv) User Agent:: Mozilla/5.0 (Android; Mobile; rv:24.0) Gecko/24.0 Firefox/24.0 [!]
Running at 6% of hosts average (Celcom Internet Service Provider http://testmy.net/hoststats/celcom_internet_serv)
User Agent:: Mozilla/5.0 (Android; Mobile; rv:24.0) Gecko/24.0 Firefox/24.0 [!]

I called the celcom headquaters at this number: [protected] so many times. But i only manage to get through 3 times! The first time i called the silly receptionist mention there's no such person at the headquaters but this person is the top management. 2nd call, same recept put me to a wrong extensions and i got scolded by a rude staff who says "you dial wrong extension so u call back the recept and ask the right number, don't simply call and request such person" How in the blue would i know that is the right extension? Does she ever learn courteous and etiquette? I can't stand this nonsense. I rang on the third time and this time is even worst. She put me through wrong number and this time the call bounce back to her at the front desk. She then say to me " oo there's no one there right? ok." and then she put me on hold (it sounded more like she's transferring me to someone else). If she knew there's no one there, why would she still put me through? She can transfer me to admin and i will speak to them myself! But later one the line got cut off (while transferring me to someone else i assume). I rang back, and this time my call been rejected for 8 times! I ended up call the 1 300 number and complaint to the customer service but i don't know how far this is going to be but i hope she change her attitude or celcom should change their receptionist.

I applied a 3G usb modem and the package pro for 10Go data a month and 7.2 Meg/sec speed. I applied in Kota Kinabalu and it just doesn't work. You might get for a sec 200Kb/s then back to zero, so most of time you just can't connect even for a simple page. Watching a video is out of question. It costs me 138RM to apply for the package, plus 100RM for the usb modem and 100 RM deposit. I went to cancel 3 days later after many trial within the city. They can't refund the usb modem, and they will refund me in 2 month. TOTAL SCAM as a product...DON'T BUY Celcom any 3G package. Go to startbuck or elsewhere...

My line was barred on the first week of December 2012 due to

outstanding amount of RM202. I called Celcom customer service

hotline to get assistance from them to reconnect my line with

payment arrangements by 15th of December 2012.

Along the way, I've received an SMS notification from Celcom

stated that I am eligible to increas my credit limit to RM600.
I decided to call Celcom Hotline to clarify the information and

the Cco mention it is true that I am eligible to increase my credit

limit to RM600. Before I made my decision to increase my credit

limit, I asked the Cco who attended me about my outstanding

amount, whether Celcom will still bar my line if I increase my

credit limit and she clarified by saying "NO".
After listening to her clarification, I decided to proceed.

The day after a different Cco called me on my mobile phone

number saying that actually I can only increase my credit limit

to RM550, so I told her to proceed with the necessaries.

On the 12th of December 2012 I received another SMS

notification saying that I am eligible to increase my credit limit

to RM600 and stated there just reply "YES" if agree, so i replied

and I received an automatic reply saying that my credit limit

has been increased to RM600.

On the morning of 15th December 2012 I came to a shock

knowing that my line was been barred.
I called in Celcom hotline to inquire about the promised which

has been made by previous Cco who told me that my line will not

be barred if I increase my credit limit.
The Cco who attended my call that morning was a bit harsh by

indirectly telling me that I have no rights to call in to inquire

about it as I still have an outstanding amount.

I highlighted to him that I actually called in on the first week of

December to check on the outstanding amount and the

procedure before requested to increase my credit limit as per

offered by Celcom them self but the Cco still being persistant and

refuse to listen to my explanation.

I requested to speak to his duty supervisor but he told me that he

will arrange a callback so i gave him a time frame by 12pm on

the same day.
I insisted him to ask his supervisor to listen to the call recordings

from my previous call to verify that the previous Cco has

promised me that my line won't get barred if I increase my

credit limit which made me decide to increase my credit limit.

Call ended in a very tense mood, after few hours the same Cco

called in saying that his Supervisor promised that will call me

back within 24hours time so that he could listen to the call

recordings which is situated at Menara Celcom jalan Semarak

and they are from VADS TTDI.

I agreed but until now no one called me to update and as per

promised by the Cco.

This is so unfair for me to wait as they have broke their promise.
I should not be blame for this as I have called in to do

clarification before I proceed to increase my credit limit, or else I

will just stick to my old credit limit.

I demand for an explanation and I demand for compensation for

this wrong information, harshness of the Cco and as Celcom has

given me a hard time for not having my line connected for more

than 12 hours.

It's been two days after I've paid my broadband and still our broad band's speed was up to 0.45 bps per second. I've searched through online at a cybercafe to search the cause of this problem ( like Antivirus updates, viruses etc. ) and solve it and yet it still has the same problem, slow connection. Some people say i should hack the download speed but I'm afraid that I'll arrested. Someone do something about this madness! I couldn't stand this problem to continue.

Dah 15 hari bekerja, cek yg aku bayar pada 23/10/12 dah clear, tapi device tak dapat lagi. Staff celcom yg uruskan pembelian aku, tidak beretika dan moral rendah, lembap sebab panggilan dan sms aku tak nak jawab. Selesai urusan, selepas aku hantas sms tanya bila boleh dapat device, terus dia tak jawab lansung call atau sms dari pelanggan picisan seperti aku. Dgn 2 orang celcom aku berurusan, sama je perangai. Hanya menjawab call pada hari mula berurusan. Selepas itu bila call utk bertanya bila blh dpt device, lansung tak jawab.