Chicme
Reviews and Complaints

I bought three items. And the quality wasn’t good, so I asked for a return ( ticket) you asked for photos and descriptions as proof and I proved it. You contacted me back saying you’ll give me partial refund 0% and I can keep the items. I’ve said no to this and asked for a full refund, I’ve had costumer service kept coming back saying the same thing to me. But again I’ve asked for a full refund and I’ll refine the items.

03-15-2022 I placed an online order. On 04-13-2022, I received items and later that day requested a refund on all items, through the customer service chat room (24 hr response time). 04-14-2022 Representative asked for the “sku” or a picture. I then sent the Representative a picture of the “sku’s on all items”. On 04-15-2022, I received an apology and was offered a 10% refund with the hopes of me keeping the items. On 04-17-2022, I was offered a 20% refund. On 04-19-2022, I was offered 30%. Twice, I have requested to speak with a manager or a supervisor, but I only get chat room representatives. I also asked for the return labels, but they were never given.

I placed a order on 3/28/2022, I still haven’t received my order. I don’t have a update on my order.

The order had a timeframe for delivery and it arrived almost a week beyond the latest date. I contacted to cancel the order as it was no longer required. They refused. I then asked for a return label to send it back (4 Apr) and they have still not provided it. They persistently send cryptic messages (only 1 in 24 hours) to delay the return. Their policy is 14 days to return and I believe they intentionally stall to avoid providing returns. The company are a complete scam.

Hi,

I placed an order on the 9th march for things I needed for 2 April what I thought was plenty of time. They took 5 days to inform me that one item was out of stock no email or contact, I found this only when chasing dispatch info. Once sorted it took them another 3days to process this and then eventually dispatched it but it never moved from the 22nd to the 26th an was finally delivered 6th April.

I had a ticket open from the 14th explaining I would need to return if it didn't get there in time at no point was I made aware I couldn't return as it was a swim suit on ordering or on ticket.

I have tried to complain to them and all I get is sorry to hear this thank you hence I am complaining here.

I ordered from them 12/23 when my product finally arrived it was poor quality. I asked for an address for returns it took them several weeks of them offering me discounts and to keep the product. I finally got the address, sent back their clothes, provided them the tracking number per their instructions and they never refunded me the money,

No Response About My Order Placed 3.3.33 . No Help . Ref No [protected] No Response Since 7.3.22 Please Check My Order . Or Refund ASAP . Julie smart 26 Green farm close Chesterfield Derbyshire S404UQ England . No Help At All . From Chicme Customer Services

The clothes were cheaply made and too big. I tried to return the clothes immediately and messaged customer service (it wasn't easy to find the return policy on the website either). Via email I was asked if I wanted money off future orders, I said no, they asked if I wanted 10% off, then 20%, 30%, 40%, and 50%. I repeatedly said I only want to return the clothes. This correspondence lasted weeks. Finally they said you have 7 days to return the clothes. I was out of town for 2 weeks at a work co fere ce and couldn't return the clothes until I was home. When I returned home I asked how I could return the clothing and was told the time had lapsed and there was nothing I could do. This company is a SCAM! Not allowing someone to return items is a scam.

I purchased several items and. NONE of them looked as the items advertised. Firstly they made it very complicated to figure out how to return it. When I finally did they spent weeks , literally weeks, trying to convince me not to. Every time I replied I wanted my money back, but the response time was always several days! Then finally they sent the address to send a return which bc of their constant lag time took forever for me to see. Then I sent the items back and pictures of the items showing that they were inexactly the condition received. Sent them a tracking number showing that it was sent and received and they denied me my refund saying it was over the refund period when they didn’t even respond before the refund period was over!

I paid 155$ for my order and I haven’t receive are had any knowledge of my payment being received it it was took out of my bank account!

I placed an order 1/25/2022 and did receive until 2/22/2022! I'm very disappointed with the quality of the clothing I received! They are made of cheap material and none of them fit properly? I requested to cancel the order but it was still shipped. I'm expected to Pay for my own shipping and this is ridiculous.

Felicia Redmond

Places an order on 16th jan , two payment have been taken from credit card , I have still

Not revived my order have tried contacting chicme but it seems impossible , it’s been over a month now an obviously not happy as second payment been taken an no order received

Donna-Marie Simpson

[protected]@gmail.com

Order number: [protected]

ordered over £130 worth of items, half I kept but most did not fit and so when I contacted them for return details they went back and forth offering partial refunds and discounts before giving me the return address. I had a small window to return but that included the weekend. With work and children the small window was not enough time, especially considering I received the address 11 days after asking for it.

I asked for a UK return address as the shipping was very expensive, they ignored my request and said my return was late and did not engage further. A contradiction to how they were offering discounts and coupons prior. Just highlights that they had planned to con the customer in the first place. They are refusing to accept the items and now I have been conned out of over £50. There has been no offer of exchange or help to provide customer service. The whole system is a con as why not provide the return address at first request. Such a poor way to treat customers.

29th december 2021, i sent two dresses back to Chic Me. I paid £16 shipping to send back, the items were returned within the 14 day returns policy.

I have provided evidence that i paid for the items to be sent back.

Chic Me will not issue me my refund and will not give me a sufficient reason why, only offering an exchange.

I have two receipts from the post prfice confirming the items were returned. I am entitled to a full refund.

I ordered about $100 worth of clothing. When it arrived, there was one jacket that I really hated. All the clothes looked cheap, but this jacket looked nothing like the pic. I reached out for exchange and the customer chat line asked me for a description, which I provided. They didn’t say anything else, so I checked back a week later and they lied about contacting me last and refused to issue the refund. I want my money back. This jacket is trash

Hello, I am really disappointed with this shop. I bought a dress from this shop that didn’t fit me so I asked to exchange it to another size, they asked me to send it back for exchange. I’ve spent more then the dress worth but so far so good because for my surprise when they received the item they told me that this item was out of stock so I asked to send me the same item that I have sent back because I liked it (the dress was a little big but I will try to fix it) and again they told me that this item was not available (the same item that I sent back). So now how can I trust in this shop? I am really disappointed and frustrated.

Evelise

I placed an order with this company on january 21, 2022 @ 19:29, for a pair of pants. Order received and pants are too small. I have reached out to paypal and chichme for a return label and refund, company is not cooperating with me in make a return and receiving a refund back to my credit card. I will not recommend this business in making purchases or etc.

Please Contact Us on our site, indicating the item(s) you would like to return and the reason, attach photo(s) for quality problems.

2. After receiving return address and instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. After returning, provide the return receipt from the shipping company indicating the weight and the tracking number of your returns, we could expedite your refund/exchange. Once your refund has been issued, you will receive a confirmation email.

Return Conditions

1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact Contact Us within 14 days of delivery.

2. We do not accept returned items that were sent back by you directly without checking with us first.

3. The following items cannot be returned or exchanged: beauty, bodysuits, lingerie, swimwear, jewelry,mask and accessories.

4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by ChicMe.

6. We will arrange an exchange or issue a refund after we have checked your return tracking number or receipt.

7. Order cancellation:

In order to deliver the package as soon as possible, we use a local high-quality prepaid logistics company. When the order status is "Packaged", the package has been handed over to the logistics company, resulting a logistics cost. A 10% cancellation fee needs to be applied when canceling. We will NOT accept an order cancellation request if the status of order is“In transit”

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address

We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact Us Our customer service will provide you with the nearest return address base on your order details within 24 hours.

NOTE: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

On 12/12 I placed order # [protected] for $237 with Chic Me. The package never arrived so I went on their website to find customer service info which there is only an email & a number that directs you to whatsapp or messenger, so you cannot speak to a representative much less a supervisor which allows them to be unaccountable.

I had to send my inquiry through all means several times & it took attempts to get a response. They informed me the package was delivered by fed ex however I did not receive the package So it was either lost or stolen, in either case Chicme, the merchant i paid & responsible to replacement or refund instead gave me the run around for days, told me to file a claim with The carrier they used Fed Ex in order to obtain the replacement of goods I requested then told me it took too long and refused the replacement. This is unacceptable

I will never shop here again...I purchased four items from Chicme in November 2021 and received those items one month later. The outfits did not work and I recieved a chat message from the store to return the items with a copy of my receipt from USPS, the tracking number, and the weight of the item. All info sent but the weight on the receipt stated FLAT RATE because it was sent priority where this company could recieve the order back faster. So now it is January 12, 2021 and I'm going back and forth with this store because the Post office did not list a number on the receipt. The tracking number states item is delivered back to Chicme but they still would not list my refund. This is ridiculous; so now my money and the items are in their possession---This is ROBBERY! (CHICME CONTINUES TO SEND ME EMAIL CHATS OFFERING A $15 DISCOUNT FOR ANOTHER ITEM OR A EXCHANGE...IF THEY CAN OFFER THIS; THEY SHOULD BE ABLE TO OFFER AND SEND MY MONEY!)