Chrysler
Reviews and Complaints

I have purchase this car in june in 2006 brand new the car now has 39, 000 mile on it I had to replaced the pcm 4 years ago now I was told that is out again the chrysler dealer in medford said good luck finding one I spent over $1700.00 the last time 5, 000 miles ago and now I have a car that will not run I have try to find one on line.. I guess I will junk it this should not have happen twice I hope you can help me make this wright

8/20/18 - 9/14/18 - My 2008 Chrysler Town & Country Van broke down on 8/19/18, so I had it towed to Bachman Auto Group (formerly Bales Auto Mall) in Jeffersonville, IN. I purchased the van from Bales in January of 2009, along with a lifetime service warranty. Since that time, I have had all the oil changes and warranty work done at that location. On 8/20, I called Bachman to let them know why my van was there. The first time I heard from a service representative (Nancy Wright), I was told the problem was with the computer, and the part was on back order. They ended up having my van for 3 1/2 weeks before the repair was made. On 9/12 or 9/13, Nancy contacted me and said the van was repaired, but it needed a tune-up, and it would cost $522.00. I told her that my husband would perform the tune-up for less than $100, and I would pick the van up after the oil was changed, as requested. I picked the van up on 9/14, and drove about 1/2 a mile, when the van died and would not restart. I called Nancy and asked if they had a truck to come and get the van, and she said they did not. So, I had the van towed to my home, so my husband could do the recommended tune-up. When my husband looked at the van, he noticed that the coil pack had recently been replaced (also noted on the invoice), and that the new unit was cracked. When he called Nancy, she said that it was because a tune-up was needed, and I drove the van without that being done. My husband told her that was not the case, which started an argument. Nancy told my husband that we never want to spend any money on our vehicle and that they were not going to do anything about the problem until the tune-up was complete. So, he bought a new coil pack and spark plugs and wires ($80 total for the tune-up). The van would still not start. So, I attempted to contact the service manager, Paul. After several unanswered phone calls and messages for Paul, I was put in touch with a service rep. from another location, who was very helpful, and eventually was able to get in touch with Paul and have him call me back. Paul, like Nancy, was not helpful or apologetic, and said that the van was not running because we refuse to spend the money to have service work done by a certified technician. Paul and Nancy were both rude to me and my husband, and blamed the issue on us. We have bought 4 vehicles from that dealership, and spent thousands of dollars at that location on service. I have had issues in the past where I had to take my van back for the same issues as many as 8 or 10 times before the issues was resolved. I have been a loyal customer for many years, and I do not appreciate the way I was treated.

I took the van to another dealership, and the coil pack that my husband replaced was again cracked. After further investigation, the technician found that a wire had gotten displaced over the years, and was the reason why a fuse was blowing and causing the coil pack to crack.

I think Bachman should have to reimburse us for the tow that the insurance company didn't pay for ($100), plus the $100 warranty deductible, plus the cost of replacing the coil pack again ($54.00).

I will never again buy a vehicle from Bachman Auto Group, nor will I take any vehicles there for service!

Hello,
My name is Sabine Elbert and we are customers of Mall of Georgia Chrysler/Dodge/Jeep/Ram. We had our cars serviced at your place a couple of years ago and left then, because we were not satisfied with the service. However we were happy with our Town and Country for many years. About a year ago we purchased a Chrysler Pacifica at your location. It seems like not much has changed when it comes to customer service. I dropped off my Jeep Wrangler last week and I am facing unexpected issues now……
I put a timeline together for you to see why I am so absolutely disappointed. It's the timely manner in which things are being handled, the fact that nobody seems to care at all and the issue itself of course!

Timeline 2004 Jeep Wrangler Service @ Mall of Georgia Chrysler/Dodge/Jeep/Ram
• Scheduled an appointment on Friday morning, September 21st at 8:45 for an 11:40 drop off
• Dropped the Jeep off at the scheduled time with Darius for an oil change and check engine light was on. Darius said he will get in touch shortly and let me know what's going on
• Also I had them check our Pacifica which we just picked up from service at your location a few days before. After pick up I realized that the buttons to automatically open and close the rear door on BOTH sides did not work………..is it a thing that we always get one problem fixed and get sent home with another one? Sure enough this could not get fixed quickly-no-I have to drop off the Minivan for that.
• Driving out towards the back of the drop-off building and pulling around the building towards the front the technician drives the Jeep toward the back to the service building-this part is proof that the reverse on the Jeep worked perfectly fine, as the technician backed the Jeep out of the drop off building!
• Friday the 21st went by and I did not hear anything. I called from work at 5:40 in the afternoon, left a VM, asking for an update.
• Nothing……..
• Saturday morning I called again - same story, left a VM asking for an update.
• After 11 I finally got a call from Darius asking if I am aware that the Jeep doesn't have a reverse? No I am not, because number one the Jeep is parked in the Garage and I had zero trouble putting it in reverse ever, number two the technician backed it out of your building. He told me that the coil and the spark plugs need to be changed and I agreed as I was aware of that. He also said they are trying to figure out what's going on with the transmission. He advised me that I would have to pay between $ 1200 and $ 1500 for them to take it out and take it apart to check what's causing the problem. I said I will not pay anything as I dropped it off working perfectly fine!
• I was planning on picking up the Jeep Saturday but then decided not to remove it from your grounds due to liability.
• Monday morning at 10 I called and asked to speak with the service manager, like always, left a VM, you never really get anyone on the phone over there.
• Colin returned my call at 12:15and told me that they are trying to find out what's causing the problem (still trying to find out?)
• Didn't hear anything for the remainder of Monday
• Tuesday morning I called to check on the status and heard that Colin wasn't in. I got connected to the assistant managers VM where I heard an outdated message of him being out on September 19th and to call Taylors number # 770-932-4106, which I did but never heard back.
• I was in the area later and stopped by at 5 and Darius told me that he is just about to get some numbers for me. Come on - really? So I waited for about 15 minutes and he came in and told me that I need a new transmission for the price of $ 3, 831.14+TAX. I asked him what's causing the problem and he said he doesn't know, but it is a fact that I need a new transmission. So basically they didn't even find out anything? My Jeep is just sitting there since Friday and I'm getting all those lame excuses…..
• My "Estimate" is written on Holiday Inn scrap paper, usually everything gets typed up in a professional way.

Here is the thing. I am not accepting any of this. The Jeep was under your care in your facility. It had a perfectly fine working Transmission at drop off. I never had any issues putting it in reverse or any other gear. I did my research and I was talking to multiple people and shop owners and nobody has ever heard of a transmission going out like that. Something is fishy; something went wrong while my Jeep was in your care. I am currently without a car and need to get to and back from work and getting kids from and to school. I am asking you to fix this problem on your cost, not on mine and I would like to hear back from someone who actually cares about this situation. I need my Jeep back ASAP with a fully working transmission.
If I do not hear back until tomorrow Thursday, September 27th, 5 p.m I will pass this on to my lawyer to take handle it. I am very disappointed about this whole matter and the way it has been handled by your employees so far.
Looking forward to hear from you soon.
Sincerely
Sabine Elbert

And even now, just calling your place to get the email address of the general manager provided seems to be unmanageable. I call, Kim picks up the phone and connects me to who?-I don't know, but the person hung up on me. I call again and get connected again, VM no answer. Is it really that hard?
The third time a male picked up the phone and gave me the email address right away.

Please contact me at[removed] or email at [protected]@yahoo.com to discuss this.

I am requesting information as to the process of filling a formal complaint against a service advisor, the service department, a technician of the service department, and the Service Director of a local Jeep dealership.

A very negative review left by me online did not resolve the issue.

Further, emails exchanged between myself and the Service Director only produced comments from the Service Director so idiotic that I could not believe a member of management actually said in writing!

I do not feel that escalating to the General Manager will solve the issue either as I have already requested a meeting with him and the Service Director on two other occasions, both ignored.

This is the last chance I am giving this dealership to make things right before I shotgun blast my experience, the emails received from the Service Director, and the lack of accountability and ownership to every social media site I can find, and all Jeep groups I am an administrator of warning fellow Jeepers NOT TO USE this dealership for service of their Jeep as well as launching a formal BBB complaint if possible.

To Whom It May Concern

I've been a jeep owner for nearly 30 years and own two currently but the experience with corporate Chrysler Jeep over the last few months is changing all of that.

I couldn't be more frustrated with Chrysler Jeep's response or lack thereof. Jeep engineers have determined that my 2014 Summit with less than 60k miles needs a complete new engine. The car has been into the dealership 3 times over the last year over this and is currently off the road at the dealership awaiting Chrysler's bureaucracy.

The dealership reports no one know where or when and engine will be available. Not available anywhere at any depot in the country nor does the system have any indication of when the engine long block will be available. Further, there's nothing in the system that indicates when it's even in production.

My VIN number is 1C4RJFJM7EC415752. The dealership has all other parts it needs but the main long engine block part 68317975AA

The vehicle is off road at Dwayne Lane Chrysler Jeep in Everett, Washington - Repair order 6235273.

I've made repeated calls to Chrysler Customer service at [protected] to no avail. No one has any information about where or when the engine part will be available on a part that is still under warrantee for the engine.

I would greatly appreciate your prompt response and would appreciate a call to my cell phone so I'm sure not to miss you. [protected]. I'm on the West Coast.

Best, Eric Wilson

I am very unhappy with the service I received after purchasing this car in 4/2018. I have 4 months of pure happiness. Then the malfunction light came on. I had purchased the 2 year powertrain warranty and the service dept @ Montrose Kia in Sheffield, Ohio. told me it needed an ignition coil and the spark plugs changed. Cost $395.00 not covered under warranty. 2 days later the ignition coil cracked and blew up per their words. I waited 2 1/2 for a tow truck to come and get me to take to this dealership. I then was told they would would look at it and figure it out. After 9 days of calling everyday, and being led on that they could not figure it out. I was finally told it was the PCM Board. $1600.00, not covered under warranty again., but they were trying to get it covered, they were still waiting to here. Needless to say having the car only 4 1/2 months this very disturbing as I am told it is rare to go out? I have even read online it rarely goes out ever. I am very upset at how long the dealership took giving me an answer and not giving me a loaner car, as I had to go to work. I work for University McDonalds Womens Hospital in Cleveland and not having a vehicle was very, very difficult. After having a friend of mine call 2 hours after I was told the PCM Board was bad(who is a mechanic) and definitely not covered. Again I was lead on(they were trying to get it covered), I believe because I was female they gave me a real runaround. I am a very responsible person and this has been extremely upsetting to me to the point it has caused me a lot of anxiety. I just bought the car, I know its used but really? Too put out this kind of money within 4.5 months for an Electronical problem that never happens it unacceptable. I am now again another week w/o a vehicle. My mechanic friend is trying to see if he can order this and put it in himself, which he is not sure he can as he has never done. My name is Vikki Sheets-Lisicky, my phone number is [protected]. I really feel I should be refunded the cost of this PCM part/labor. I will also be writing a bad review on the site where I bought the car for such bad customer service to me. Sorry, very unhappy Chrysler owner right now.

I own a 2014 Ram 1500 Sport. In January I noticed a small rust bubble in the hood of my vehicle about the size of a pencil eraser. In early February I went to the dealer(Naples Dodge) and inquired about a corrosion warranty, they informed me it was covered and sent me for estimate at their body shop. Then informed me they would send info into Chryslerfor approval. After 2 to 3 weeks I checked back and they seemed to lose the info, so they claimed they would send in again...to make long story short I still haven't gotten anywhere. I was checking in about twice a month even had to get new guy on it because previous advisor was no longer there. The rust is now 2 to 3 inches long and almost 1 inch wide. And now also have rear bumper with similar issue
I would like to get some satisfaction as soon as possible this has been going on for over 8 months, and repairing the hood at this point doesn't seem to be possible as to how much it has spread. My name is Ron Walker
My # is [protected].
Truck vin # is1C6RR6MT2ES113360

We received a letter from the company, stating that all large caravan SUV models had to be checked and adjusted for a factory error. Today we went to leave it early in the morning when we finally received it back at 4:30 p.m. a few kilometers away our car flashed two warning lights, made a strange and loud noise and turned with difficulty. My car arrive in perfect condition and was returned destroyed, when we called the manager of the Shop it was impolite and said : they had not done anything to the car an if something was going wrong with have to pay for, could not believe what we heard tomorrow morning I have to go again and loss my working day.

My wife's has had her car for 4 years and at 100, 000 miles and had to replace rac and pinion, oil cooler, pasenger window relay switch, and service the air ( it was not blowing cold air) on the first trip. ($3, 400). A day later air is not blowing cold air again!
So the second trip to the dealer, turns out to be condenser leaking. There is no damage to the condenser, it's just leaking. Needs replaced ($940). Now I understand wear and tear, but in 4 years multiple failures all around the same time is unacceptable!
I doubt I will buy a Chrysler dodge product again.

Good Morning. My name is Rodrigo Loza, When I was an active duty Ecuadorian Air Force Colonel stationed at the Embassy in Washington DC I bought a Liberty Sport 2004. over a week ago I traded it into the Local Jeep dealership, MARESA Corp, even though I had maintenance issues with them before. I purchased a 2019 Compass Sport for 40 thousand dollars, cars are extremely expensive in Ecuador. They appraised, at 30 USD, the Liberty for 11500 initially, I walked away, but then they called saying 14000. Deal went through, they even drove the Compass into the show room to hand it over to my wife and then said no, they had not sold the Liberty to a third party. None of that was mentioned as they rushed into the sale at the end of August. So, until they sell it, and the compass is now registered to my Wife Martha, We have no Liberty, no compass and we paid in full including the 14 thousand they said the Liberty was traded in for. The reason I file my complain in the US, asking for your help, is that MARESA CORP treats customers with disdain and I will NOT get an answer from them. [protected]@hotmail.com

My car has no heat on the passenger side... Blows cold air and hot air on the driver side.. We have changed the actuator blend doors on the car to find out that is not the problem. I have done my web search's to find out I am not the only one with this issue. There are people with the same car's 2008-2013 with the same problem (and I mean many people) why is this not a recall... No one is able to figure out the issue we have all tried everything, and I even called a dealer and the told me what I did would fix the problem. I have been a faithful chrysler customer.. But if this doesn't get resolved it will be the last.. I will not put 2500.00 /3000.00 into this car and have it not fix it. I believe it is up to you to help the customers that paid good money for these vehicles brand new to fail us with no clue at to what we need to do to fix them.

Check engine light and traction light codes cam sensor changed still same problem. Dangerous cause while driving engine shuts off also just out of warranty dealer ship said oil leak from coolant oil pump from bad design. I also had to replace radiator and I work with several carriers beside me that drive the same Jeep but there's was caught while under warranty my dealership didn't check anything and Faithfully took it there for oil changes in to be checked so I know these problems do exist with most Jeep my question is why is there a recall on these problems especially when it's the engine shuts off while driving and if it doesn't do that it goes into limp mode which is also very dangerous

My wife's 2012 Town and Country wouldn't start after work. The battery was pulled out of the car, tested good(all cells good)and charged overnight. It was re-installed in the car the following morning reading 13.52 VDC on a Fluke meter. The car still would not start, even with a jump. I called Chrysler Roadside assistance. The tow truck driver tried to start the vehicle, encountered the same issues, said the battery was strong and stated that the issue was not the battery but something in the electrical starting system, suggesting starter motor issues. The car was was towed to St. Charles Chrysler.
I met with the service manager Randy Kennedy. I explained the circumstances in great detail regarding the battery.
I did not hear back from him until more than 27 hours later. His first statement to me was "We don't really know what's wrong with the electrical system". He went on to say that they were able to jump start the car to start it but it died shortly afterward, leaving a sulfur smell in the air and a voltage of 6 volts.
This is where my complaint starts. I suggested that it may be possible that his mechanics may have over charged the battery during the "jump" causing the sulfur odor and burning out some cells. He became immediately indignant and insinuated that I was calling him a liar. He told me my business was not welcome there and I was to remove my vehicle from the premises. I was never rude to this man, except when I hung up on him while he was berating me. This Town and Country is the 3rd Mopar vehicle that my wife and I have bought new. With this kind of treatment, I will probably never buy another Mopar product again.

I purchased a 2015 Town & Country van on July 6th 2015. I have previously owned Honda's. Haven't purchased a car in 15 years. Found this car online. Went to the dealership & drove it, liked it & purchased it. 6 weeks later the integrated module went out. Of course this isn't under warranty. At 50, 000 miles this part shouldn't we wore out. Very unhappy! The dealership didn't offer a certified used car warranty because they wanted me to buy one from them. The sales manager was a bully. Should have run from the start. Started having problems with this part 2 weeks after I purchased the car. This part controls the entire car! Only covered to 36, 000 miles. If the car won't run then why do you need a warranty on transmission & powertain to 100, 000 miles. It started with ac pulsing, then interior lights flickering, to check engine light on & off. Next head lights went out & car moved into sleep mode. Had to pay $1100.00 only 5 weeks after purchasing the car. If my Honda Odyssey didn't have 300, 000 miles on it I would probably sell this car. Needed something dependable to travel with my family. Well I was out of town on vacation & had to have it fixed to get home. I'm scared every time I crank it or hear a beep. Can't use the car wash anymore because I've read that the pressure of the car wash messes up the part. So I get to hand wash it on top of my busy schedule. I think the car drives and drives great. I went with this car because of all the options and the low miles. I hope that Chrysler will help me out with this bill to make me a happy customer. Oh and to top it off I only have a 1 yr warranty on this part.

I had to replace all four tires on my Dodge Ram due to "DRY ROT". My Ram is just over two years old with less than 92, 000 km when this occurred. I have never heard of Dry Rot happening to tires unless the tires were old or in storage to long. It's unfortunate that Chrysler has a quality product but chooses to use sub standard parts and equipment on their vehicles. Chrysler should reimburse customers for faulty products they chose to use. The tires had lots of tread appeared good but the belts inside apparently cause small pinholes that causes this damage. I will be re-thinking my next vehicle purchase.
August 24, 2018 is when I purchased new tires and replaced, the initial incident occurred on August 22, 2018.

Heads up to all the people out there with a 2011, 2012 and 2013 Town and Country Chrysler mini van. They did NOT do a recall but they said "if" your vin matches then they will extend your engine warranty to 150, 000 miles.
Come to find out, you will run into a lot of problems just being over 100, 000 miles to get yours fixed for free. Chrysler has a manufacturing defect in the cylinder head on the left side of the motor. The cooling passages were cast to small making these heads susceptible to burning up the exhaust valves on the left side causing a misfire. We have 100% leakage in cylinder # 4 and they refused to fix because we are 3, 000 miles over the warranty!
*** me off because I was never notified that this was a possibility.
The car showed symptoms for awhile now with a ticking noise which is a symptom of the valve seat coming loose if I had known this the car would've been taken in before the 150000 miles and it would've been fixed! I'm beyond pissed at Chrysler and will never by a car from them again because they don't stand behind there product when they know of an issue there vehicles have!
Also, in order to get ahold of any management at the Corporate office you have to put in a request and wait up to 24-48hrs for a call back! Your case manager will NOT call you at all.
Every customer rep says different things (so heads up on that) and lastly, they hung up on you as well!
This company is extremely unprofessional and the customers (us) do not matter because to them it's all about the bottom line and dollar sign. Sad

I have 2017 Renegade only 15, 000 miles and the issue of the engine power loss happened to me this weekend in Colorado Springs on vacation. Driving, went to exit the busy highway and the car surged like it was trying to lose power twice then died. Stopped, turned everything off and restarted with the messages "Service Engine" and "Service Transmission" Got to a nearby parking lot to call someone and found a close by Jeep Specialty shop to run code reader...it threw a P00735. The guy there says he has seen this a lot in the Renegades, said transmission is getting too hot. He cleared codes so we could make it to the closest dealer (since the other place we called said they couldn't get to the vehicle until October) and they couldn't find anything and sent us on our way. Basically told that until it does this again, no one can do anything...so I have to wait until I'm driving and this happens again, to tow it to dealer and see what's going on. Hopefully I won't get into any wrecks. Crazy that this has happened to so many people and no one does anything about it...either someone will have to get hurt in wreck because of this or they get sued for them to pay attention.

Last week both of my sliding doors on my 2016 Dodge Caravan with 50, 000 miles stopped working. They would not open manually or electronically. Fuses were checked along with battery. Both fine. I have 4 children including one in a car seat. Non functioning doors means a useless and UNSAFE vehicle. I cannot travel with my children for fear of a car crash that they would be unable to get out from. Took the vehicle to a Dodge dealership hoping for warranty or recall. But neither. Just outside of a warranty on a vehicle that is only 2 YEARS OLD!

Dealership called to inform us the repair would be $2500! Told they would have to "break" the doors to fix it and order new.

This should be a manufacturing issue! This van is 2 years old. This is an unsafe vehicle for my family that is obviously a manufacturing problem or recall issue. I would like this investigated if there are other complaints of this same type. And I would like my van repaired by Chrysler! I would also like a rental vehicle until my vehicle can be deemed safe for my family again.

I have been waiting THREE MONTHS for delivery (since 6-7-18) of an ignition key for our 2015 Jeep Renegade (keys were in purse that was stolen). These laser-cut keys are only available from Chrysler's factory apparently. Chrysler Customer Assistance has been completely useless. They escalated my complaint and gave it a case #[protected]. They cannot tell me where the keys are made, why there is a delay from the factory, when I might expect the key. And told me something about it not being expedited because it isn't "special handling".. can't tell me what that is or if it is something I can pay to get! I may never drive this car again! I know I will never deal with a Chrysler vehicle again because of this.

I WISH I COULD GIVE ZERO STARS. Worst experience of my life. Car sold in poor condition, failed to report proof of insurance to proper parties, and altered my paperwork after I signed the purchase contract.

1) My car was not detailed. The inside of the car didn't seem to be vacuumed or cleaned at all. Underneath the passenger seat of my car there was what looked like dried up chocolate everywhere.

2) The oil light came on the week I bought the car.

3) My car was sold to me with a broken antenna... I guess the whole antenna was missing so I never noticed it was broken. Still confused how I was able to buy and drive the car off the lot in this condition.

4) I was not provided with a full spare tire kit...I got a flat tire on I95 (on June 20th) and realized that I did have the spare tire but I did not have the tools to deploy that tire. I had to call AAA that day to help me.

Napleton Northlake CDJR never provided Proof of Insurance to my lender. Because of this my lender added over $3, 000 of CPI (force-placed auto insurance). I was furious... so I called Corporate and the actual store to have them provide me with copies of all my paperwork in relation to my vehicle purchase. When I received both copies I noticed that one of the copies were altered. The reason why they fraudulently altered the paperwork was because they sent the Proof of Insurance to the wrong lender and didn't realize it until I requested a copy.

This store does not care about the clients satisfaction and neither does the Corporate office.