Chumba Casino / VGW Holdings
Reviews and Complaints

The first time I have tried to cah out they approved my information, said that it will take up to 12 days to complete then the next day I logged in and played the remainder of the sweeps coins I had kept in my account everything was fine thenr he next morning I tried to log in again and discovered they deactivated my account they sent me an email accusing me of having another account. An account I'm not aware of, that I have never used. I have responded to their email probably 5 or so times and haven't heard anything back. Only thing they told me was I needed to respond to their message saying

"I acknowledge that I have read, and do hereby accept Chumba Casino’s Terms and Conditions and pledge to abide by it moving forward." Which I did but I also told them I do not know what other account they are accusing me of having and to please tell me.

I said I only have one account. I only use this one account and this is my first time redeeming my winnings. No response from them yet and my account is still deactivated.

Coincidentally Global Poker locked my account with them as well and yet I haven't ever tried to redeem anything with them but I have spendt quite a bit of money with them and lost it all

I have also spent and lost aot of money with Chumba.

I know they are both affiliated or maybe have the same owner(s) but they are still different casinos and have different games and Global Poker has tables for social gaming for poker and Texas hold em' and some others that Chumba does not offer so why is Global Poker blocking me at the same time that Chumba deactivated my account? It doesn't make sense.

This whole thing feels like a scam that they use to not pay people. They make up some other account, don't give any information on what email that account is registered under and they are not responding so basically I don't know what's going on but it's shady as FU**!

I worked for a sports book casino in Costa Rica at one poi tinmy life and I remember a man won $6000 fair and square but my boss told us to contact this person and tell him there was a glitch in the system and he didn't really win that much money just so they didn't have to pay him.

I refused to be the person to lie to this person and crush his spirit. I quit shortly after that.

I'm an ethical person and this is not an ethical practice.

This is a warning to anyone who is thinking of playing and using their money to pay because u may not get ur winnings.

Today I went to the 76 gas station for some gas. I was unaware I only had 18.59 in my account. I tried to run my card for 20.00$ and was declined so I then tried for 15.00$ and was declined again. Knowing I had mo ey on my chumba card I decided to check the website and review my balance and transactions. When I did I saw a charge at the 76 gas station for 18.59$ and a balance of 0 on my card. I never got any gas cause they declined me but yet I was charged 18.59. Thr guy at the stationshowed me the transaction history on his register and no transaction was made for 18.59. So I called the number on the card and was told there was a glitch with 76 station server and there was a hold on my 18.59 by the gas station. So I called the 76 corporate office and they are saying that chumba mastercard has the hold on my funds and I will get them back in 7 day. First off why in the he'll are either one of them placing holds on my funds when I didn't recive anything or use them at all for anything?and why am I getting the dam runaround this is the 3rd time it's happened to me. So who really has the hold on my funds? This makes me not want to use this card anymore. It is very frustrating.

I've been playing this casino for a while now and didn't have a problem until I wanted to cash out. Told me I was okay to cash out with identification I provided and then when I asked where my money is they all of a sudden tell me my bank information wasnt correct? Gave them a copy of bank statement along with other credentials for validation. They could have just corrected whatever was wrong and told me I needed to correct it myself. I decided to play some more and built to 700.00 dollars plus. I was going to fix my info and played a while longer and it ate all of my money. I'm quite angry and have let them know this. to no avail

I won $200 last month on the 21 st of April it’s now the 12th of may it’s been well over 10 business days and I still haven’t received my redemption I reached out to chumba for the past week no results for my redemption as of yet they just keep send me automated messages and it’s so frustrating chumba need to do better we put our hard earned money into this to have fun not get SCAMMED!

The games are rigged as an example, on roulette, the numbers would twice, each number. Double zero two times in a row, then 1 two times in a row, then 32, 2, 3, and so on. Then on starburst, nothing lined up after I paid for the 10.00 for 30.00 promo. Not one time did I get any kind of line up, on several games. This company is due to get sued for this type of cheating and when it does, I will be first in line telling everyone about it.

Chumba has actually been really good to me with pay outs but tonight I noticed I was charged double for two of my purchases I made. I made four $5 package purchases and it’s showing 6. So I bought a total of $20 and $30 is pending. I know I did not buy all of those and I don’t even have the emails for the other two credits, the other two charges are from Chumba but has other words in the name. I contacted Chumba by chat and they told me my bank will release them eventually. It’s weird because a couple months back I bought a $20 package and in my bank it showed two $20 packages and I knew then I didn’t purchase two but questioned myself thinking maybe I did. I swear I felt crazy cause I knew I truly didn’t. I am starting to think this is some scam they pull and people probably question themselves like I did and just blow it off. Maybe others haven’t and disputed it but I have bought hundreds of packages (ashamed to say) since joining almost 2 years ago and now I am unsure how many times I’ve been overcharged. How do I handle this and check if all purchases I made were actually made by me and prove it?

Chumba casino took $700 in funds from my account on 4/10/22 then $1300 in funds on 4/11/22 back to back. These charges are fraudulent! They closed my account and won't respond to emails. They stated charges valid because it's associate to email and bank account. Of course it is they validated the information and have copies of my photo id. This is a joke and scam

I have been playing and finally won a little, 500. I started the verification process and chumba was responsive and helpful at first. After getting verified, they said i needed to have my account verified for redemption as its a joint account. Its been nearly a month and they now do not even respond.

okay I was playing mudosa slots I was betting 5.00 a spin I hit 125 free spins .when my free spins started my free spins went from 125 to 30 on the first free spin .i sad to my wife .i got ripped off then .lowerd. My bet to three dollars I said if I hit free spins ill have my video just in case it changes to less spins .sure enough I hit 125 free spins betting 3.00 I had chosen to take 125 free spins .i had my camera out .i touched 125 free spins as you can see on the video on the bottom left corner of the slot machine it says 2125 spins watch it change when I tap the 125 free spins in that left corner you see in the video it changes from 125 to 31 free spins on the first spin.i had emailed chumba casino .like 8 times I got one email saying that the machine was working right.can you please email me I can't get the video to be put on here.when you email me ill send the video to your email.

I don't know how these people are still in business. They have stolen hundreds and hundreds of dollars from me. Isn't there a required percentage that has to be paid...compared to number of spins a player makes? How are they still in business scamming people like this?

There was fraud on my account after I tried to. Ash out 300 usd and my credit cards were compromised. I contacted chumba about this and explained what happened but they didn't all I got was that I violated their terms and conditions and they refuse to reactivate my account and give me back my 300 that was used by someone else hacking into my account.

Someone hacked my sons chumba account. Changed his password and then gambled 4,000 out of his bank account. Of course the only way to contact anyone is through email you can't physically talk to someone. He is a college student and works hard for his money and then for someone to hack his account and chumba not refund it and the fees is wrong on there part. He even got an email stating there was a breach so they were aware of it. Chumba needs to be shutdown. According to all the bad reviews they should not be allowed to be in business. They are thiefs!

I have provided multiple documents and atleast have over 25 emails back and forth trying to validate my account. They asked for a statement, I sent them the bank statement. They said it was sufficient? So they asked for a direct deposit form, I sent it. It states it is invalid? Why? Now I have to wait another 48 hrs just to hear back. They have different people responding, all saying different information. No problems taking money from me but won't give me my winnings. I dont know what else to do? I'm at a loss? Wish they had a phone number. This email crap is garbage. They stole my money.

This not how this game was playing when I first started to play this is its

krazy won't nobody do nuthing about

I had 2 $120 redemptions from Chumba. Although I received emails stating that both redemptions were approved and I was paid one of the redemptions, I then got an email stating that my account was deactivated. I'm still unsure of the reason that Chumba is citing eventhough I've repeatedly asked Chumba needs to pay my approved redemption.

I need my account to be verified asap or I will make sure the whole Internet knows this is a scam. I have sent in my drivers license and did the fave scan I don't know.how many times. I live in Arkansas. Have you ever heard of 7 on your side? I love playing the games but I feel as if you guys are just taking my money and not.paying out.

My husband and I both have been loyal players since 2020. However, the way we have been treated speaks major volumes. For me, I just needed Chumba to reactivate my account and for my husband all they need to do is their job and verify his marital status. My husband just won $13k last month and it’s like they don’t want his service because he won a major on Dancing gold slot machine. As far as I’m concerned, I have been mistreated by Chumba several times. I’m glad that my friend works for them in San Francisco, CA. It’s not what you know but who you know. Nevertheless, there are other online casinos like, Wild that pays very well. And I can’t wait to tell my buddy Bryan Christopher about this website he promotes. Bad for business….

I play daily all day and have not received the promotional of sweet coins as I do every week as a matter of fact that my whole family entire family plays weekly and friends and they've done got their bonuses and I know it's different for people but it don't matter like as long as I'm spending money I should be entitled to get some type of sweet coins I mean friends I know they give even promotions I know cuz I asked them like I referred them to so I don't know because they upset cuz I'm making tickets and complaining about all the technical errors on there and complain about their service if they're not awarded me my my sweet coins like they doing everybody else that I have referred or invited to play so it's something going on discrimination or something but either way go I'm spending too much money everyday not to have a return like by law I should win something but how many spins how many hours I play I should win something so it's it's getting worse everyday and I don't know cuz I got my I keep making tickets and complaining and having issues but I know that's what they doing on this viral network like they don't like them tickets but you got to have tickets if you got an issue and then the issues not resolved then you got another issue you got to keep making tickets but either way it go it's something unfair and unjust but somebody to check into it I'm sick of it like I said like it's I mean I don't know but it's blowing it garbage

On February 5th I logged on to play Chumba like I have for over a year now. I received a message stating that my account had been removed. I checked my email and it said the same thing. Along with instructions to verify my account information, change my email password and Chumba password. The email stated that my account had been compromised and I needed to contact my bank to order a new card. This made me very nervous, as I hadn’t had anything like this happen before!

I emailed customer support to ask if this was a legitimate request, I keep getting the same automated message saying they will get back to me as soon as possible. Day 5 and I haven’t had any resolution.

In the past, I have won and lost on Chumba, but never had a problem cashing out. I guess I should consider myself lucky!

Then my husband’s account was deactivated just this morning! I’m not sure what’s going on but I’ll take it as a sign to stay off of this website!