Cinnabon
Reviews and Complaints

Purchased on 7/08/2019 at 12:21 PM. This was not like the cinnabons we have purchased in the past. We got home and couldn't wait to enjoy our cinnabon with a tall cold glass of Milk. What a disappointment, the cinnabon looked and tasted old, could have been a day old? For a five dollar charge, I could have bought a dozen fresh donuts . Where is Under Cover Boss when you need her?
Hope next time we have a different outcome.?

Thanks for all the Cinnabons in the past.

Cinnabon Excalibur Wednesday July 3 6:20 pm.
3 employees, nodded my head at one of them, he looked down m. After a minute my friends spoke up get their attention . The girl looked at us like we were bothering her . The other girl approached and when I asked for the cinnamon bun with the most frosting she said she had to take the last one in the tray I asked for so we went to Krispy Kreme instead .

Cinnabons are the best cinnamon rolls ever!

Their gooey soft bun, yummy balance of cinnamon, brown sugar, and butter, and the frosting is perfect! I don't know why Cinnabon would associate their product with what KFC is producing now.

The dessert biscuits are a terrible association! They are dry, hard, and lack the yummy frosting. They are not Cinnabons. It is deceiving!

I bought two cases of cinnamon rolls from Sams and each one I opened up had black particles on each side. We always buy theses rolls so I knew it wasn't normal to have black particles in them so we threw all them away. I do have a picture of the black particles I am mentioning about. See attached. The Cinnabon rolls didn't expire for another month in a half. The boxes we purchased weren't damaged. The Sam's we purchased them from was the Sams in Columbia SC. Thank you.
My contact info
Ashley Little
[protected]

In Mexico by law, the business must give legal bill with electronic files.
I made a consumption at the establishment of the airport in Mexico City and they have refused to issue the invoice. I will have to make a formal demand for breaking the law.
I understand that it is a franchise system, but it definitely affects your name.

I already sent 4 mails asking for the bill. (we called
ANd they refuse to answer and / or send it...

On May 11th 2019 we stopped at the Allentown Service Plaza. I ordered 3 classic buns, 1 minibon 15 pack and requested a classic without icing. Was told they are unable to provide a cinnabon without icing because they come already prepared like that and they cannot change it. I then ordered 1 center roll pecan. I spent 41.19 during this interaction. We proceeded on our route. As the 3 adults attempted to eat the classic cinnabons they were found to be undercooked and you could only eat the outside ring. the rest of the bun was not edible and was thrown away. the cost of the 3 buns was s$14.07 + tax. store ID number is 4PACIN26. I can be reached at [protected]@gmail.com with a response.

Mary Tompkins

I visited the Cinnabon at the Wyoming Valley Mall in Wilkes Barre on Saturday May 18, 2019. The mall closes at 9:00 and we got to Cinnabon before 8:30 and ordered a frozen drink. The clerk stated they were out of the drink. I said to her, I think that is because it is late, you are not actually out of it, you just don't want to make it. She shook her head yes. She looked at me with arrogance as though to say " and there is nothing you can do about it." I wished I was the CEO undercover so I could have fired her lazy [censored].
Starbucks was happy to take my order!

I had a very bad experience in one of your establishments or an establishment that is using your full name to do business! There is wide spread drug dealing in this store and the female employees knows all about it. The staff is very nasty to customers and I hope they dont not represent the cinnabon name. This is not the cinnabon I remember bringing my children too. Unfortunately I will no longer be spending my hard earned money in a establishment that hires these type of people to represent the cinnabon name. Please check the reviews this location has gotten, you guys need to send in an undercover corporate employee to see what i'm saying is the truth. Drug dealers are hanging out here and nobody is batting an eye to it. Shame what has befallen of your company. My family will miss it. Sincerely antoinne morales an old devoted customer who will no long buy with this company.

I asked for a cinnamon roll with pecans and caramel drizzle I got a plain cinnamon roll and paid full price for what I asked for And didn't receive . My customer service was absolutely terrible and I always order from Cinnabon. Very disappointed when I got to work and saw my cold roll incorrect and not what I asked for . I'm very upset, with my overall experience!

Store 1371. I think if you don't want to be at work just stay home instead of messing up other people's days. The Employee was on the phone, made no effort to greet whole we approached the counter. After 2min of standing I asked if she was ready, she looks up, doesn't say hello. i placed my order anyway, she rudely gives it to me. I asked her if she has any lids which she says "we don't have those" I've been to cinnamon before and got a lid to go. My son drops 2 of the cinnamon balls on the counter while I'm paying because it wasn't balanced right. She just stood there waiting for me to leave. she Then asks me if I want her to pick them up.i said no, I can get them but I'd like fresh ones. surely you don't expect me to eat food off a counter top. She mumbles, I mean they're clean but okay.. Completely rude and uncalled for. No sense of courtesy whatsoever. Unbelievably disgusted with that service. My son is only 7, as we walked away he said "mom why was she so mean, she's not very nice". Way to go cinnabon! Some great way to show kids how to act. Today is 05/03/2019. This happened at about 1400pm

Good evening,

I went to this location near closing time.

I felt like the employee that was helping me was in some kind of a rush, although there was still 45 minutes left before closing time.

There appeared to be someone there already waiting for her to go home. I asked for a four pack of buns. The employee said she didn't have any. I explained you have buns in the display, why can't you pack those up for me? She said you will need to pay the full price. I politely asked why and she seemed annoyed by my question. I feel that as a paying customer, I was owed an explanation. Her response made no sense to me she said that the packaged ones are cold and the ones in the display are warm. I tried to make a joke out of it by saying well let's pretend they just came out of the oven and you are boxing them. She did not take to my humor very well. I understand store policy but for crying out loud it was closing time. Wouldn't she be boxing them up anyhow shortly.

I guess that I expected for her to a least be polite. At the very least for her to understand where I was coming from even if she wasn't able to help. She could have said I apologize but this is store policy or something along the lines.

I purchased the buns anyway but certainly won't be visiting any longer. It wasn't the price as much as the principle "The Customer is always Right"

I really not happy with the outcome and I am interested in knowing your take on it. A response would be much appreciated.

Kind regards,

Denise

Cinnabons have changed quality, texture, taste, and freshness. I am very disappointed at the last 2 cinnabons i have purchased. It seems like cinnabons are not being made from scratch like before and has affected the taste and texture of the bun. Please switch back to creating them from scratch and more customers would probably return more. This also happens at the New Jersey Turnpike rest stop restaurants.

Okay so tonight I went to my nearby cinnabon at the local mall with my family and ordered two cinnabons, one with pecans and caramel, and one regular. The regular one was fine the second one was partially torn when the girl cut it from the others. When I brought it to their attention both of the female workers looked at me as though I was crazy... I didn't want to argue it further as I was with my family so I paid and left feeling unsatisfied. Earlier in the week I went with my wife for lunch I shared a regular cinnabon well one of the employees email this time was eating his lunch from Miguel Jr on the counter where they prep the cinnamon rolls he didn't wash his hands before serving me and I didn't get so much as a hello or goodbye once again bad service. The rolls are great you have a great product but I can't help but feel unhappy when I'm paying to feel bad being your customer.

I gave the order on the phone at 5:10 pm exactly, worst call center ever, loud noises all around the call center agent, I had to repeat what I said about two to three times till he heard me. He told me the order will come within 60 minutes, after 60 minutes I called two times to know why is my order late, first waiting time was about 5 minutes until he came back with an answer, the second time I waited almost 15 minutes until I got an answer. Finally, the order came to me after two hours and 15 minutes! The branch is ten minutes away... awful service, I have never seen such a disaster for a reputable company

We just had the misfortune of being treated extremely rude by a young lady at the Deptford Mall branch.She was rude got our order wrong and threw our food in the boxes.It was so upsetting.Not only did she seem unhappy to help us but the rest of the employees all had this displeased facial expression it was a horrific display of customer service.Sad to say we will never go to purchase anything at this cinnabon ever again.
Respectfully
Gisela Centeno

The franchisee in the DelAmo mall in Torrance California is very rude to not only guest but her employees. I've seen her verbally lash out to staff in front of guest. Her employees are usually teenagers who are not aware of their rights. I'm sure this type of behavior is not tolerated by the brand. I suggest you look into this. She charges 2.18 for a cup of water. I will be making a yelp review and reporting her to the better business bureau.