Cinnabon
Reviews and Complaints

Dear Sir,
I order Cinnabon every single week ever since the covid pandemic started last year. The service of delivering the cinnabon has greatly deteriorated. The branch I am complaining formally is the Cinnabon Sun City branch in Cairo, Egypt. The branch manager makes up excuses for delays of more than 2 hours, excuses that are pathetic and disrespectful!

One week he said that the delivery boy was watching a football match! The next week he claimed it rained, which did not happen as i live 5 minutes away from the branch. The following week he made the SAME lame excuse. This week is the fourth week our order was delayed. We refused to receive it.

I will file complaints worldwide addressing this issue as it is totally unacceptable and unprofessional and reflects an amateur company - not one specialized in food services.

Thank you

Package states there are two buns inside. There is only one bun in this package.
Purchased 12/28/2020 at WalmartSuper store, $4.83. See receipt and photo of package with bar code on it.
I can't go back to store for 2 weeks.

You say some information is missing. I do not see what you are asking for.
I am not a company. I am an individual customer. Do you need my residential address?

I purchased 2 boxes of them from my local Walmart for 9 something ( have the receipt )later that night took that box out of my freezer to defrost an eat to find black plastic pieces On top an around different Cinnabon's all inside under the plastic wrap that covers so the plastic was never opened so the only thing that got open was the box to take the tray out the pictures below will prove it shouldn't the packages be checked before boxed I'm very disappointed in this matter only because they really aren't that cheap to begin with then to have this happen so if someone could email back about this matter
[protected]@gmail.com

9.5.2020
Tri-County Mall, Cincinnati, Ohio 45246
I bought the 15 pack mini Cinnabons and some other items to take home. I believe it always came with 1 or 2 extra frostings, received none (not that big of a deal just another disappointment). The mini Cinnabons I received were so old the microwave could not bring them back to life. And no I didn't refrigerate them. I was very disappointed & very dissatisfied in the quality of your product.
I drive a long way to do buisness with your company, never had a bad transaction till now. I was there your opening day at Tri-County Mall, very long time ago.
I think if your going to keep your product for a long period of time you should date it, so your patrons know to hand it back for a fresher choice.
Your staff was very professional and courteous. Very nice staff.

Respectfuly,
Kim Kernan
[protected]@hotmail.com

Hello,
I purchased a LOT of the Cinnabon k cup coffee pods,
And honestly until now they have been perfect but recently I had a not so pleasant experience. I usually buy the boxes of 24 ( at Walmart) but I ran out and went to Winn Dixie close to my home, anyway all the pods had something wrong because they all ( all 12 pods) left grounds in my cup, I have never had this happen before, but honestly they are very pricey, so I thought I would write to your company regarding this issue. I live in Beverly Hills, Florida and the Winn Dixie is also in Beverly Hills, Florida
My email is [protected]@onlinefreight.com

I have ordered Cinnabon Egypt delivery at 10:43 pm and he told me it might take up to one and a half hour for the order to get delivered to me. Now it's 1:19 am and still I didn't receive the order ! I have called the customer service twice and every time they tell me that the order has been dispatched and 10 mins maximum and you will receive the order. Unfortunately that's nonsense . I am very very disappointed. I wanted to celebrate the vacation with Cinnabon but that was the worst choice. Won't do this again. I want follow up with the case

I went to Cinnabon in Bellis Fair, Bellingham WA. I came from Canada, where there are no Cinnabons, so we excited to go there. I purchased on the the cinnamon buns and when she put in on the plate, it was almost frosting-free, so I asked for a different one. The girl gave me one, but seemed a little reluctant. The new bun was raw inside, so I went back and she told me I had already had it replaced. I was not happy so I left it there and left. I paid $5.69 USD for a very poor product.

I buy cinnabon every weekend almost. But few of my branches where i buy from are closed in Riyadh. Last tym i bought from Khurais mall, and their cinnabon was so dry...
then again i buy from them and it was not cooked from inside at all.
I felt so bad and that i wasted my money.
Why is ur services going so low day by day.
Most of the workers at cinnabon sometimes dont even give bill receipts. And they always say its fresh even if its one day old.

I have a coupon and they work 2 days ago for my mom and i try to use the coupon And i was told no because of the black friday demand. First off its monday. Second off the coupon does state that it wouldn't work the experation date is 12/21/19
Galleria mall henderson nv
[protected]@sbcglobal.net this is my email
This is not something that should be advertised along with slight rudeness when addressing it

After being standing on line for about 10 waiting for the girl to finish to talk with her colleague I had to ask another employee for take my order with he had I scare face just like the others they never had a smile in the store, the buns had a weird shape with no enough butter on the top so I asked to put some on the top of mine he didn't like and said I had to pay for I told him that I didn't want extra just the amount that the bun was supposed to have then someone else took over and put so much butter that was a mess I saw it went I got home other wise I wouldn't bought it but the worst was there was a huge hair inside of the bun, this was not the first time they don't treat me well there so I kept going back there because I love Cinnabon it's always my last stop before go home but enough it's enough after the hair with make me vomit I am not going back there that store needs a inspection.

I am very disappointed in the new kiosk Cinnabon at the Staten Island mall. My sisters and I tried to order a box of minibons and the cashier rudely told me we couldn't have more than 1 because they ran out of the larger boxes that hold multiple items. I tried to ask if we could put them in a different type thing of box but she rudely said no and asked the next customer for help.

Dear : Sir ;
Kindly be informed that I was in cinnabon Green plaza branch Alexandria Egypt today 3th September 5:10 PM To buy classic cinnabon pack 4 pieces. The cashier try to force me to take a pre-packed one which didn't include any production date or even expire date when I refused to take it he told me that the company policy to take pre -pack not from hot plate . When I request a complaint form he told me that is not available in the branch that is the first time I didn't found a complaint form in multinational F&B company branch.
Attached photos for the pack which not had any production or expire date.
For any further questions please feel free to contact me at [protected]
Best regards;
Amr Eltahan

I'm at Sloskies at beltway 8 travel plaza Houston Texas. They do not proof their rolls and refuse to. I've said a few times they should let their rolls raise . It would make a better presentation and better product. Buy they seem indifferent say they cook it frozen. Nasty. Imo. So as a customer I get this anemic looking roll.
I've worked in bakery when I was a kid I know thres proper practice. They don't seem to have it and they are instructed to do so by management.
Can you correct this.
Arthur Colwell

Today 8/22 I went to the Las Americas outlet Cinnabon branch to buy a Cinnabon before 10am. When I initially entered the store it looked like no one was working. Then as I got closer to the counter I noticed a girl named Julissa behind the glass cabinet that stores pastries. She looked at me & all she said was "yes?" No formal greeting at all. I asked for the Cinnabon & because the music was so loud in the store she said "what?" I repeated myself & she proceeded to go to the back counter where a tray that had about 3-4 Cinnabons left in it sat. She pulled a Cinnabon out & put it in a box. I'm thinking she was going to hand me the "fresher baked item" but she goes under the class cabinet & I assume places the Cinnabon in microwave or heater. I kindly ask her if she had any freshed baked ones & she said no she doesn't. She didn't even offer for me to wait if I wanted to go that route. Already annoyed I accepted it & she hands me the Cinnabon. Then says forks are behind you & goes about putting things in the cabinet. She didn't offer me a bag to place it in, yet I had to ask her for a bag to place my Cinnabon & fork since I was not going to eat it right away. As I was bagging my item another empty walks in & they start talking Spanish & having a full on conversation as if I wasn't there! When I got home to eat my Cinnabon as I live 5 mins away, the Cinnabon was hard, dry & you could tell it was old! I was so disappointed & grossed out I threw it away! Someone needs to educate these employees proper customer service & if your company is all about freshed baked goods, make sure you have some available when a customer comes in when the store opens. It unacceptable that I ended up with yesterday's goods!

Worst experience ever, i love your guys cinnamon rolls and been having them for a few years. Stopped at one of your locations in Montclair, Ca inside a mall and bummer worst service ever and my rolls were tiny, they are usually bigger way bigger than this when i questioned tne mgr. She said it was the same size they always been. And its not thru usually i get 2 and thats enough for 2 times each one cuz they are BIG, and not only that once i got hkme and pulled them out to eat some of it they were hard as a rock, so i hope you make it right!

On Sunday August 11th, 2019 my wife and I visit store #8104 locate at 8111 Concord Mills Blvd. in Concord, NC. I visit this store every Sunday after my wife and I leave the Movies for a sweet treat. But today experience was the worst I ever observed at this store location. We were serviced by a young African American male with a bushy natural hairdo. He was cordial as we stepped up the register where he took our order and a young white girl who usually there on Sunday and always working hard to fill your order quickly and with a smile. After we had order we took a seat inside the store to enjoy our treat. As usual our treat was good but what we experience was not. The young African American male I spoke about earlier had moved back closer to a young African American female with glasses where she was rolling dough for another batch of rolls playing with his long hair moving his head up and down and then pulling his hair back into a ponytail showing his coworkers I guess how he wear his hair between the front line and the preparation area. He then moved right behind this young lady while she was rolling her dough playing in his hair with his hands for a couple of minutes. To me this wasn't to sanitary for him to be doing this while she was rolling dough loose hair could have fell out of his head and into her dough with her not noticing it. My next observation was a young White male and a young African American male both cursing and swearing like no customers were in the building. Not once but several times they shout to each other in a joking and playful manner but cursing every time. Then both of them went through the swinging doors and one of them yelled "I don't give a dam". I don't know which one said it because both had went behind the swinging doors. The other employee's just looked around shocked with some of them laughing. Like I said this was the first time I have noticed this type of behavior at this store. I observed six employees working today with 3 that was doing their job I thought correctly. I don't know who was the shift leader or manager on duty but those three individuals someone need to say something to them. Will my wife and I stop in next week after our movie date, I don't know if I observe these three individuals working we may not. My ticket information is as follow, Order#[protected], Station#POS1, Date 8/11/2019 and Time 1:22PM and I paid $4.48 for my Classic Roll. I'm not asking for anything free all I want is for someone to talk to these young people and let them know of the importance of working and customer service and take pride in their job. My wife and I enjoy our time at this store where we share out Classic and just chat with each other. But today our little atmosphere was spoiled with the action of these three individuals. I'm sorry for the length of this complaint but it's important for young people to understand and respect others and their job.

I was reedeeming the receipt for the free small cinnabon and the owner was saying I can only get a free drink. I told him the receipt says a free mini cinnabon. The cinna bon was cold and hard. He was very rude and I will never go back to that Cinnabon!
Please send me a free coupon for a cinnabon in the mail. My address is Jean Roberts 400 Hudson Avenue albany Ny 12203 Thankyou! Date of Incident July 19 2019

I hate to register a complaint but I drove twice to the Treasure Coast Mall in FL (it isn't that close to me) and both times they were out of the BonBites. My kids love Cinnabon and normally I never have a problem getting them until this past week. The girl today told me that they have been out all week and she doesn't know when they will be coming in.

I was the third person in line waiting to be served. There were 4 servers, 1kneeding the dough for the pretzels 1 serving a customer 2 others giggling stating the times they're going to get off. The workers were females ignoring their customers, no eye
contact or manners. It was my turn to be served It was like all service had stopped for at least 5 to 10 minutes because they were engaged in their own conversation. As I ordered my food and my change was given back to me it fell all over the counter . The worker looked at me and again kept talking with the other worker. Come to find out they didn't get off from work until around 6 or 7 in the evening.
A customer behind me became upset also as service came to a halt for that few minutes. I didn't have time to take photo's pushing for time. My family and I were traveling.