Menu
For Business Write a review File a complaint
Circle K Customer Service Phone, Email, Contacts

Circle K
Reviews and Complaints

www.circlek.com

Learn how the rating is calculated

1.1 5 Reviews 1683 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Circle K Complaints 1683

ComplaintsBoard
I
2:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Circle K bad treatment to employees

Circle k sucks they don't care about their employees at all. I was having an incident with a dm that was treating everyone like ### so I went to the regional operations manager and they flipped the whole thing on me and said I was the bad one. That dm tried to write me up and I have never been written up in the 4 years i've been with the company so I refused it. We had a sit down and they couldn't care less what I had to say since that particular dm had been with the company for 20 years or so... Now I got transferred to the south side locations which I requested and got after they made me stay in the district I asked to get out of and at this store the store manager screamed at me for something his favorite person he transferred with him didn't do. He was yelling at me and put his hands in my face and when I told him to take his hands outta my face he told me "he could do what ever her wanted to do". Now weeks later another incident occurred he is constantly picking at me for dumb things. He tries to say company policy is this and that but then takes the ucp donation money and puts it in the register and takes home beer... I bet that aint company policy. I'm tired of this ### ### company and if it was for me having trouble in this economy finding another job I would have been out the door. Someone has to do something about poor treatment to employees at circle k.

Read full review of Circle K and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
comics724365
US
Send a message
Nov 14, 2012 11:57 pm EST

The problem is they don't care at all when it comes to employee concerns. When it comes to a customer, they hound you like tomorrow. I worked for Circle K for two years and counting. I've dealt with unfair treatment, verbal abuse, harrassment, and descrimination. Those are all big words to say against a company but when you got your facts straight and experienced it first hand you still can't win. It's byfar the WORST company I've ever worked for. I'm only working there till something better comes along then my manager is gonna get the f*** FU on the day I leave the company.

ComplaintsBoard
J
4:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Circle K terrible to employes

the employes at circle k get treated like dogs. They do not pay well and if you want a raise don't expect more than a 15cent raise. the company wont pay for uniform shirts, they wont even give their employes a fountain soda that costs 75 cents . they make them work everyday of the year all year most holidays are payed normal wage as well as sundays. hours their are spread out thin and most employes are made to work alone during busy times of the day without any support they must run an entire store by themselves. they are subjected to unfair mystery shops. the people that are head of the corporate offices are bumbling idiots who don't know their ### from their elbow. employes may not have an over time. and on top of that the benefits are absolutely terrible. in my opinion the people who run corporate are terrible people as well as terrible managers who care nothing for their employes. they demand everything from them but never show them anything in return.

Read full review of Circle K
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
12:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Circle K hostile work enviroment

Its so many things about Circle K, For one they do not care about their workers.Ive been there for five years plus I help run some of their high volume stores. I tried to go with the flow but I'm steady being put down walk over and I've done had enough, don't know one deserve to be treated that way. My boss recently quit and market manager was demoted for what reason I don't know but they bring in a market manager so hung up on her power that she abuses the leverage (Micro-Manager) is what she called. She brags about how she started at 3rd shift and promoted to store manager in 3 months (Impossible unless). Its a lot of favoritism in this company either you with the program or you get kick off the program or harassed to you quit. one thing I'm not is a quit-er. The new market manager told me that i wasn't worthy or even qualified to be a MIT (Manager in Training), even tho I've been there for five years plus I've trained store managers and help run good stores with great audits beside that they hire people of the street for that position. Since my boss left the store they given me hell really never took the time out to know me just judging me off of whatever and I'm a good employee never stole anything do what I'm told and still get bad end of a situation, why ? what did I do to get this type of treatment? We had a meeting and I was signal out . This lady had the nerves to ask me to quit and i said I'm not a quit-er after this convo things change my hours change, threatened to be fired more double standards which its okay for this person to do it but if I do it I'm fired, Even denied my right to go to the Doctor about my Pink eye. I called four hours before my shift and said I would bring a Doctor excuses and that wasn't enough was told if i didn't show up I would be fired, ( so unethical), then sent to another store and got suspended for at first a 80 dollar shortage which was the store manager fault because he shut the shift down wrong but money come back next day so now suspended cause I've went to work 3rd shift doing the store manager a favor and cleaned this nasty store up I've mean walls, restrooms, garbage cans outside, inside face and front, stocked all supplies, and mop several times in a very hot store, I admit I was tired, sleepy and hot and I fail to do the cooler, now this was my first time working over night at this store so I didn't know I was supposed to do the cooler and leave the doors open while I'm in a cooler (very dangerous at 3.00 in the mourning), but like I said they don't care about the lives of their employees. What do you do when you steady being push to the wall. I might get fired for writing this so I'm going to keep a copy of it and get EEOC involved for harassment and creating a hostile work environment .

Read full review of Circle K
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
11:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Circle K service

I use a wheelchair, and I find it very difficult to enter your store. I asked because of my issue could I play the lotto through the drive thru. All of your employees have been helpful to me in this area. I went there today 4/26/12 and was refused service by your store manager Scott. I understand rules and regulations but do to your sign outside the door that states you will assists people with disabilities I am unclear on the type of assistance you are willing to provide to people with disabilities. If you are willing to modify assistance how come your manager is unaware of this. I feel like this was a form of discrimination becauses the sign says you will assist disabled people yet I was turned away. All the places I go generally don't have any problems assisting me from my car so I am truly shocked by the treatment I received.

Read full review of Circle K and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
Idocare
Washington DC, US
Send a message
Apr 26, 2012 12:45 am EDT

you should stop goung there. I think there are plenty of places to buy Lotto Tickets

ComplaintsBoard
L
11:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband went to get gas in our van. He only had a hundred dollar bill and went in to prepay. The attendant told him that she just opened and could not give change. She didn't know what to do so she called her "manager". I use this term lightly. The manager MIchelle told the attendant to call the police and tell him to leave. Literally, I can't explain...

Read full review of Circle K and 3 comments
ComplaintsBoard
L
1:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Circle K cahsier robbed me

"i was just robbed by a cashier" I paid five dollars of gas and waited for the pump to turn on I waited for over about a half hour and no gas. I went in the store to talk to the cashier an I told him whats going on. He stated " I already pumped the gas an laughed at me and told me to get the f*** out of the store". I asked to have a customer service number so I can speak with someone about this ridiculous situation. He stated " he cant give it to me and said to come back in the morning. " he never gave me my money back and nothing was done about the situation. This is the type of people they hire an have working at there store, I dont need to be wasting my hard earned money just to get robbed by a cashier suppose to be doing his job...

Read full review of Circle K
Hide full review
ComplaintsBoard
D
9:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Circle K do they really care for their employees?

Wow! I thought I was the only employee out of all the other Circle K stores that had problems. Lets see the problems first started when I had strep throat. I came in thinking I could handle the 8 hours shift but 2 hours into the job I eventually got worse. It got to the point where if I stayed any longer I would have passed out. I got weak and was coughing. I asked my supervisor if I could take the rest of the day off. Let me say one thing...STREP THROAT IS SERIOUS. (& I hope she reads this since this woman lives and breathes Circle K like its the only thing that should matter in everyone's life.) Anywho, I offered to show her proof of how bad it was, I had the white pus all over my tonsils to prove it. She just said "eww, I don't care you're not going anywhere" and walked away. I was more furious than ever. Eventually, after she left, I texted her and told her I was going home because I couldn't handle it anymore. Here's what happened, she yelled at me (I hung up), and CUT MY HOURS! WTF kind of woman does that.
Next event that happened was a few months back. I was working with a wonderful co-worker and she was minding her business doing her job in the cooler and stocking it. She and I are the only ones who stock the place right and re-organize it after the other lazy workers decide we can do the dirty work and clean their mess up. We spend an average of 2-4 hours in there, because it takes us that long to make it look exceptional for my supervisor we turn the cooler off and on. So the assistant manager, who offered me a raise to slap her where the cameras couldn't see, decides he wants to go in there and yell at her. By the way, he was off the clock and drunk, according to company policy no employee should be in the cooler unless clocked in and working. So he yells at her and just laughs at her while she cries. We called our supervisor and all she had to say was "...he's always like that, don't let him scare you." Guess what the outcomes were, co-worker left, assistant manager got a better job. Umm..there's something wrong here. This just downright pissed me off.
So after being there for pretty much a year my grandmother was admitted in the hospital and doctors called us in to say good bye, my grandma by the way is doing much better, I told my supervisor about the situation and SHE ASKED ME, "do you want me to give you the week off?" When I said yes she got upset about it. When I got back to work I found that my hours had been cut once again. And today I'm facing a choice between losing my job or quitting.
I'm sorry Circle K but your business, company policies & the supervisors you hired are just downright stupid. Who does this? Are you guys really this heartless to do this to people? Do you just love putting people through this & wasting their time as well? I hate to say this but after today I am no longer an employee of your so called company. I'm done dealing with your people.

Read full review of Circle K and 1 comment
Update by dislikingcirclek
Oct 17, 2012 1:04 pm EDT

I agree with you. I'm a very soft-hearted person. If I hear a sob story I'll do everything I can in my power to help someone. I did with Circle K & just got screwed over again. So I finally had the guts to quit. I think my acne from the stress has gone away. :)

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
exemployee123
st louis, US
Send a message
Jun 24, 2012 12:23 am EDT

Notbworking for circle k is the best thing ive ever done for myself and my family. they r all the same! store managers and district managers are all in it for each other and not u (the ones who actually work)

ComplaintsBoard
C
12:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Circle K sexual harassment

When my wife was a young trainee in the mid 1980's working at the circle k uk office in west london she was sexually harassed by her manager who used to call her into his office and make her sit on his knee. This caused him to become sexually aroused. My wife was to scared, shocked, traumatised and intimidated to report it at the time as she was afraid of losing her job.
I'm not sure where this manager is now working or whether it is too late to do anything now, but i'm keen to try and prevent this happening to anyone else and to ensure that this culture has now been eradicated in circle k.

Read full review of Circle K
Hide full review
ComplaintsBoard
W
2:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Circle K employee treatment

I worked at circle k for exactly 1 month thats all it took. The manager told me I couldn't handle my job I had a lot of stree but I have been in customer service for 15+ years... And I told her that no I can that it will be ok I just had to get back in the aswing of things. Then she told me I had $20 come up missing form 2 wks prior why did she wait so long I have no clue but there was always several people on my drawer so I wasn't signing anything and just like I told her I may mess up to error is to be human but I am not a thief well I left that job and thank god after I left my ex co workers are now telling me how the manager told the assistant that the employees were worthless and the a particular one was a piece of sh** well I was thinking awww hear say but I find out it was written out on a letter then she told a employee in front of customers that he was a piece of (That) in front of customers well this woman has had at least 3 different sets of employees since quit someone needs to get a grip on their managers before speedway put circle k under because I would rather go to speedway across town then circle k down the street

Read full review of Circle K and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
H
H
hoping-tp-help
US
Send a message
Apr 20, 2011 10:16 pm EDT

I have been a customer of Circle K on Nations Ford for a long time and have not liked the manager there since he came to the store and have final severed my relationship with that store. I have seen many employees come and go there but over the last monh I have seen his behavior get worse he is now yelling at the employees in front of us customers calling them liers and accusing them of stealing. I want to recommned that no females step foot in that store to work under this man he makes sexual comments to them and belittles them in front of any and everyone. I have called human rescoures and then spoke to the employess to see if it has helped they said no I hope by writing this someone will do something about the Hitler of a manager!

A
A
---A
US
Send a message
Mar 21, 2012 10:38 am EDT

I am currently working at a circle k and I am already being treated poorly. I can never get a day off and I get hours that waist my whole day away. I can't even get a day off if I'm sick. I have lost so much weight to the point I'm seeming like I'm anorexic but to be honest no one gets a break they expect you to eat on the job and to by there crappy junk food. So I have no choice but to eat the junk or to starve all day. Can't really eat anyways when you have a mob of costumers every time you go to take a bite...just a bad place to work if you don't need to lose weight or you get sick a lot because you can only dream to get a day off

A
A
Against_Crooked_Managers
DEVILLE, US
Send a message
Dec 06, 2011 5:13 pm EST

If you sir are truly a CK manager, I KNOW now what's wrong with most CK stores! It's NOT the employees you're referring to as "meat bags" NOR is it the customers which you refer to as "people".. It's idiots such as yourself that make CK such a sorry place to work for and a sorry place to shop at! When there's truthful, hard working, fair managers running the place you have nice, decent, friendly customers who have no complaints. When it's a sorry, non caring, lying, snake in the grass crooked ### such as you managing CK, there's always going to be one complaint after another! You crap on your employees and your customers and you're not professional at all! You must be kin to the DM or knew the DM personally somehow to have the guts to get on here and bash your employees and customers the way you did. It just goes to show that the whole problem is YOU!

M
M
Major jugheadhinstoned
Phoenix, US
Send a message
Nov 01, 2011 9:36 am EDT

Amen..I think you sir are an observant "customer". Its about time one of you "people"(we in C K management don't believe in the word "customer") spoke up about the extremely hostile methods we use to handle our "meat bags"(haha gets me every time, you know, its what we in C K mgmt. call our "lack of work" ers, hehe, I just slay me). We especially love to do it right in front of you just to laugh because we know you'll say and do nothing and be back tomorrow for more "goods". You "people" should organize a little and oh, try boycotting us for a few days. In fact I dare you to..come on..if you think we're bad managers, I dare you to stop coming to shop here. Ha, ha, I didn't think so, here have one of our "250% markup" fountain drinks and get back in line with the rest of 'em. I love being a C K henchman.

ComplaintsBoard
A
6:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Circle K customer harrasment and threats

I have worked at circle k for over a year now. I have had many incidents in the store that I work at regarding the customers. I have customers threaten my life more than once. I have spoken with my boss and have repeatedly asked for a store transfer and keep getting denied. I have four kids at home and its gotten to the point where I am scared to even go to work now. The customers are always the regulars who love to come in and steal and then when I ask them to leave the store they get very hostile. I am always stuck at the register by myself and always seems like i'm the one having to tell them to leave the store. When I leave work for the day I am running to my car. What I would like to know is are we employees not valuable to the company that we cant get some kind of protection when we are just trying to keep your stores from getting robbed.

Read full review of Circle K and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
father of triplets
Rosemary, CA
Send a message
Jan 24, 2012 6:34 am EST

Unless you are LP it is not your job to stop shoplifters. Leave that for management and LP.

ComplaintsBoard
W
6:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Circle K false advertising os state min. cig

Circle k advertises they sell cigarettes at state minimum prices. I went to buy a carton of pall mall and was quoted a price for $49. .50 after looking up the indiana laws it says they should be $41.53. . If they want to advertise they sell at state minimum they should do so. Thank you very much wendi tomlinson

Read full review of Circle K
Hide full review
ComplaintsBoard
W
9:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My girl friend was forced to hand money over her asst manager when her asst manager said that a drawer was short and said she know that it was not her but she should give it over anyway, s she said if my check is short my boy fiend will ask why they told her not say where it went she tells me every thing I found out what took place and I talked to Trish the...

Read full review of Circle K and 1 comment
ComplaintsBoard
V
2:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I’m writing to inform shell of the unsavory customer treatment at one of it’s locations. The shell gas station in question is located at 9601 grand ave. , franklin park il. Usa, 60131, operated by circle k, store#6741. My very large family and I have been living about 1 block from the location for about 10 years. We have given all of our local business to...

Read full review of Circle K and 1 comment
ComplaintsBoard
J
12:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Circle K really bad employee policies

Circle k is really insane in how they treat there line level employees at the store level. I wont even go on the health care that is pretty much non existent except for salary employees. New policy that has come out. It is now required for all store employees to purchase coffee and fountain soda if they have any on there shift. I find this as just a complete penny pinching policy. Four comments and reasons on it. One these are products with very high profit margin. Soda for example is probably in the 150-200% area and coffee probably in 75% or higher. Two: with the policy that coffee needs to be dumped and changed every 2 hours on average I would assume close to a gallon of coffee is dumped a day. Three the policy is insane for store level employees in that okay so the people who work the graveyard, with no pay differential, have to pay. Same with people who open stores at 4 am and close the stores at night. Four is just something I would love to find out, might not be valid complaint. The corporate offices, are they supplied coffee or do the people that work in them pool a fund and pay for it. If it is like many companies I know it is usually a budgeted line under office supplies. Just a curiosity there.

Read full review of Circle K and 3 comments
Update by Justaposting
Oct 27, 2011 5:14 pm EDT

Was not fired...just find it an insane policy. I drink water anyway. Just an extra job for a few extra dollars thats all. Point is the people working there are barely above min wage and corporate offices get coffee and water...I found out they do btw. It is free for the corporate but for the employees who actually do the line work it is not. If your looking for ways to build employee moral they like pushing the limit. Especially hypocritical is the fact the policy for the coffee to be made is every 2 or 3 hours...its the coffee pots they start blinking when time to make new...it is a company policy written etc...the manager says just reset it if there is still coffee in the pots to its gone. So policies are subject to what saves money. Fresh coffee not always there. My manager got mad at me when a customer asks how old the coffee is I tell them the truth. Threatened to write me up...kind of pointed out can t write someone up for not lying...she walked away. Personally Im not afraid of the management or intimidated by them at all. I have no problem walking out if I wanted but the policies dont affect me.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
mmpena
phx, US
Send a message
Apr 17, 2013 5:09 pm EDT

Had a lost stollen phone and I received a message from the employer who was texting from the lost stollen phone who belongs to my boyfriend.. the employer is invading privacy of the owner who is my boyfriends phone.. I then contact 67 and McDowell circle k and the customer service did not provide her name I will speak to manager tomorrow

S
S
Someone777
Shreveport, US
Send a message
Jul 09, 2018 3:44 am EDT
Replying to comment of mmpena

She's crazy

M
M
Major jugheadhinstoned
Phoenix, US
Send a message
Nov 01, 2011 8:46 am EDT

Circle K is corrupt from the district manager on up, I should know, I'm a henchmen in the employ of these corrupt individuals. I do their low level dirty work with a smile and a pat on the back, then I move on to the next store. I'm 'the cleaner', the smoke and mirrors guy who makes everything look right when things are so very wrong. My soul has been scarred by the things I've done for a buck so I thought a 'confession' might help, naw, I think I'll just get a fountain drink. Oh look a little chip in the lip of the cup, guess I'll write that one off as a loss, can't sell that to a customer. But hey why waste it like we waste the unsold donuts, I'll just use it for free. LA dee da, la da dee, look at me!

ComplaintsBoard
W
8:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Circle K unethical treatment

My managers are sisters and obviously show there napatism in alot of ways dawn the assistant has been coplained about through corporate mant times the assistant is given a guarunteed 40 hours every week even if she leaves early. the take money from us and threaten to fire us if we dont give it. they hired one of the managers friends and ive been promoted to lead and cut my hours to give her friend them.she has only been there 4 months. Also the store manager told me she was going to cut my hours because they think i have a problem with dawn which isnt true. there also so much more and im not the only employee who wants to come forward we just dont know who to turn to.

Read full review of Circle K and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
CKSara
US
Send a message
Jul 28, 2012 7:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Remember that if you are having a problem with a manager you can take it to your market manager. Or ask for a transfer. Just because you are having issues with one store, doesnt mean it should reflect the whole company. I have been employed with circle K for three years. Next year I will have my own store when my store manager retires. Come work for me! I will treat you right! lol :) But there are always ways to resolve your problems. And some people should have never been promoted to management in the first place. Good luck. Im sorry your having these problems.

E
E
exemployee123
st louis, US
Send a message
Jun 24, 2012 12:19 am EDT

Take it to the local t.v. station. circle crack needs to be stopped! i dont work there due to a situation alot like urs. it was the best thing that ever happened to me tho. keep ur head up. i promise theres a better life after circle k. one u will appreciatemore after working for that bogus company!

ComplaintsBoard
B
1:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Circle K donation boxes

I am sending this email in regards to the United Cerebral Palsy donation containers on the counter tops at all of the stores. While I find that placing a donation box out is an honorable venture for Circle K to partake in, I feel that having the clerks solicit donations by asking the customer if they would like to donate their change is crossing the line.

In this economy, everyone is a little more strapped for cash and some more so than others and the manner in which the clerks hold your change "hostage" while asking if you'd like to donate is humiliating especially while others are waiting behind you. If you say you would not like to donate, the clerks give you dirty looks like you are a criminal, while slowly handing the change back to you.

My wife lost her job and I work two jobs to survive and support my family and unfortunately, I have to go to Circle K sometimes 5-6 times a day for the little things like milk, bread, water, and the occasional bottle of soda or juice, and of course gasoline, and this suggestive donating is really frustrating especially since some of the clerks see a person many times a day.

I have spoken to the manager several times and she claims it is company policy to ask and if this is the case, then I will not be returning to Circle K to make my purchases since I am tired of being humiliated by saying no to the donations. I make barely enough to keep our family surviving and I know that this might be a trivial matter to some but if I go into the store several times a day and I average .50-.99 cents in change back, that adds up to a gallon of milk or loaf of bread, or even a gallon of gasoline...that which I am constantly being asked to donate.

Please put a stop to this practice of asking the customer if they want to donate as the clerks have no idea how it impacts a person's ego or conscience when they feel like a criminal for not donating.

Read full review of Circle K and 2 comments
Hide full review
2 comments
Add a comment
S
S
sweetness505
albuquerque, US
Send a message
Nov 17, 2013 9:43 am EST

"Clerks" at circle k obviously have a minimum wage job and completely understand scraping by pay check to pay check I mean If ur going to a gas station a few times a day for milk and various other items u r doing better than most bc most convenience store crap is over priced due to "the convenience" I understand its annoying; they have to ask they are grilled on a daily basis to ask, its a business if u don't ask u don't get. some people can and some people can't some people just pick out their pennies and put their pennies instead of the full change amount anything helps and if u feel humiliated that's ur own ego, not the question maybe u should make a change in ur life so u don't have to be humiliated for not having the change to donate to something...some people don't some people do man oh well

C
C
Customer SR
US
Send a message
Oct 31, 2011 9:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Having been the Customer Service Rep in this situation, I know exactly what you mean. It's awkward for the folks behind the counter as well.

Unfortunately for the employees, there's always something the manager/asst. manager/district manager wants you to be promoting as an extra sale at EVERY transaction, and if you don't try and sell whatever the current product is (whether it be a charity donation, on-sale Gatorade, etc) you get in trouble. Depending on the circumstances this could mean getting written up or suspended from work, which few Circle K employees can afford to risk.

I agree that this required extra sale is dumb and often inconsiderate, but the fault doesn't fall to the sales clerks. They're simply doing their job. The problem spawns from some decision made in upper management, but I don't think it'll be changing anytime soon.

P.S. I hope the clerks you've met (giving you reproachful looks) don't represent most Circle K employees. It's common knowledge that there are many times when people can't spare any change, and it's your money anyway - to do what you want to with it.

ComplaintsBoard
S
8:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Circle K thermostat control

I don't know who bright idea it was to set the thermostat controls in the south georgia region on 77 degrees, but they must know nothing about the heat and humidity. I am a 9 year cancer survivor and I can not take the heat. It was 81 degrees in my store today. I have complained to manager and area manager to no avail. I am not the only one complaining. The store on hwy 80 has a big fan blowing cold air from their cooler. I am thinking of quitting my job and i've will have worked for circle k a year in july and I wanted to go into management for them I have a excellent resume in management with over 10 years retail/ please do somethiing!

Read full review of Circle K
Hide full review
ComplaintsBoard
J
7:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I usually fill up at shell, but last friday filled up at the circle k because it had a cheaper premium gas price. I actually did not notice it was a circle k, but instead saw the 76 sign, and thought it was safe. The next morning, started the car and it threw up the check engine light. Engine felt bogged down, timing ###ed, rough idling and almost stalling...

Read full review of Circle K and 3 comments
ComplaintsBoard
D
6:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Circle K treated rudely then cursed at

I walked into circle k on east 151st street carmel indiana to get a fresh mtn dew while my mother pumped gas. She came in the store to prepay for her gas. After paying for her gas she exited the store. I was still in the line waiting to pay. Two managers behind the counter and another customer began talking dirty about my mother saying she was stupid and it looked like she got hit bye the door on the way in. After I overheard that I let it go bye not wanting to start trouble or anything. Then my mother came back in the store to find out about her fuel points. Then she had exited again while i'm still in line. The employees and customer then said told u nutjob. Then I spoke up saying thats my mother and I would appreciate u not talking about her like that. Then I began to be treated rudely. I set my drink on the counter and said i'm not spending my money here and let them know I would be turning them in to there corperate offices. After I exited the store and told my mother what had been said she went in and said (That was really rude and she didnt deserve to be treated like that). An employee of circle k then told her shut the ### up and get out. This rude behavior will not be taken lightly. If actions are not taken I will post this incident on facebook and any website I can think of.

Read full review of Circle K
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
8:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The assistant store manager, gerald, is consistently rude and often refuses to serve me when I go into the store. He often refuses lottery sales and tells me that's what the machine in the store is for to other customers, not just me. The only instances I have seen him act friendly is when his boss is in the store. He often parks his vehicle taking up...

Read full review of Circle K and 2 comments

Circle K Reviews 0

Looks like Circle K has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Circle K, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Circle K

Screenshot Circle K
Circle K is a multinational chain of convenience stores, offering a variety of products including snacks, beverages, tobacco, and grocery items. They also provide services such as fuel, car washes, and ATMs. Many locations are open 24/7, catering to customers seeking quick and accessible shopping options.
How to file a complaint about Circle K?

Here is a guide on how to file a complaint against Circle K on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Circle K in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Circle K. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against Circle K on ComplaintsBoard.com.

Overview of Circle K complaint handling

Circle K reviews first appeared on Complaints Board on Oct 17, 2008. The latest review Refused Service was posted on Nov 29, 2024. The latest complaint Customer service was resolved on Aug 25, 2019. Circle K has an average consumer rating of 1 stars from 1688 reviews. Circle K has resolved 54 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.8
110 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Circle K Contacts

  2. Circle K phone numbers
    1877
    1877
    Click up if you have successfully reached Circle K by calling 1877 phone number 8 8 users reported that they have successfully reached Circle K by calling 1877 phone number Click down if you have unsuccessfully reached Circle K by calling 1877 phone number 1 1 users reported that they have UNsuccessfully reached Circle K by calling 1877 phone number
    78%
    Confidence score
    Lithuania
    8800 555 4647
    8800 555 4647
    Click up if you have successfully reached Circle K by calling 8800 555 4647 phone number 1 1 users reported that they have successfully reached Circle K by calling 8800 555 4647 phone number Click down if you have unsuccessfully reached Circle K by calling 8800 555 4647 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling 8800 555 4647 phone number
    100%
    Confidence score
    Russia
    +1 (602) 728-8000
    +1 (602) 728-8000
    Click up if you have successfully reached Circle K by calling +1 (602) 728-8000 phone number 0 0 users reported that they have successfully reached Circle K by calling +1 (602) 728-8000 phone number Click down if you have unsuccessfully reached Circle K by calling +1 (602) 728-8000 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling +1 (602) 728-8000 phone number
    +1 (972) 537-5885
    +1 (972) 537-5885
    Click up if you have successfully reached Circle K by calling +1 (972) 537-5885 phone number 0 0 users reported that they have successfully reached Circle K by calling +1 (972) 537-5885 phone number Click down if you have unsuccessfully reached Circle K by calling +1 (972) 537-5885 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling +1 (972) 537-5885 phone number
    Southwest
    +1 (951) 273-1175
    +1 (951) 273-1175
    Click up if you have successfully reached Circle K by calling +1 (951) 273-1175 phone number 0 0 users reported that they have successfully reached Circle K by calling +1 (951) 273-1175 phone number Click down if you have unsuccessfully reached Circle K by calling +1 (951) 273-1175 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling +1 (951) 273-1175 phone number
    West Coast
    +1 (800) 268-5574
    +1 (800) 268-5574
    Click up if you have successfully reached Circle K by calling +1 (800) 268-5574 phone number 0 0 users reported that they have successfully reached Circle K by calling +1 (800) 268-5574 phone number Click down if you have unsuccessfully reached Circle K by calling +1 (800) 268-5574 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling +1 (800) 268-5574 phone number
    Western Canada
    +1 (888) 999-9301
    +1 (888) 999-9301
    Click up if you have successfully reached Circle K by calling +1 (888) 999-9301 phone number 0 0 users reported that they have successfully reached Circle K by calling +1 (888) 999-9301 phone number Click down if you have unsuccessfully reached Circle K by calling +1 (888) 999-9301 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling +1 (888) 999-9301 phone number
    Central Canada & Quebec
    +1 (800) 361-2612
    +1 (800) 361-2612
    Click up if you have successfully reached Circle K by calling +1 (800) 361-2612 phone number 0 0 users reported that they have successfully reached Circle K by calling +1 (800) 361-2612 phone number Click down if you have unsuccessfully reached Circle K by calling +1 (800) 361-2612 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling +1 (800) 361-2612 phone number
    Eastern Quebec & Atlantic Division
    +1 (506) 382-8575
    +1 (506) 382-8575
    Click up if you have successfully reached Circle K by calling +1 (506) 382-8575 phone number 0 0 users reported that they have successfully reached Circle K by calling +1 (506) 382-8575 phone number Click down if you have unsuccessfully reached Circle K by calling +1 (506) 382-8575 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling +1 (506) 382-8575 phone number
    Moncton, New Brunswick
    +45 70 101 101
    +45 70 101 101
    Click up if you have successfully reached Circle K by calling +45 70 101 101 phone number 2 2 users reported that they have successfully reached Circle K by calling +45 70 101 101 phone number Click down if you have unsuccessfully reached Circle K by calling +45 70 101 101 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling +45 70 101 101 phone number
    100%
    Confidence score
    Denmark
    +372 675 7777
    +372 675 7777
    Click up if you have successfully reached Circle K by calling +372 675 7777 phone number 1 1 users reported that they have successfully reached Circle K by calling +372 675 7777 phone number Click down if you have unsuccessfully reached Circle K by calling +372 675 7777 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling +372 675 7777 phone number
    100%
    Confidence score
    Estonia
    +353 12 028 888
    +353 12 028 888
    Click up if you have successfully reached Circle K by calling +353 12 028 888 phone number 6 6 users reported that they have successfully reached Circle K by calling +353 12 028 888 phone number Click down if you have unsuccessfully reached Circle K by calling +353 12 028 888 phone number 1 1 users reported that they have UNsuccessfully reached Circle K by calling +353 12 028 888 phone number
    71%
    Confidence score
    Ireland
    +371 80 009 005
    +371 80 009 005
    Click up if you have successfully reached Circle K by calling +371 80 009 005 phone number 1 1 users reported that they have successfully reached Circle K by calling +371 80 009 005 phone number Click down if you have unsuccessfully reached Circle K by calling +371 80 009 005 phone number 2 2 users reported that they have UNsuccessfully reached Circle K by calling +371 80 009 005 phone number
    Latvia
    +47 22 962 000
    +47 22 962 000
    Click up if you have successfully reached Circle K by calling +47 22 962 000 phone number 2 2 users reported that they have successfully reached Circle K by calling +47 22 962 000 phone number Click down if you have unsuccessfully reached Circle K by calling +47 22 962 000 phone number 1 1 users reported that they have UNsuccessfully reached Circle K by calling +47 22 962 000 phone number
    33%
    Confidence score
    Norway
    +48 222 552 255
    +48 222 552 255
    Click up if you have successfully reached Circle K by calling +48 222 552 255 phone number 1 1 users reported that they have successfully reached Circle K by calling +48 222 552 255 phone number Click down if you have unsuccessfully reached Circle K by calling +48 222 552 255 phone number 1 1 users reported that they have UNsuccessfully reached Circle K by calling +48 222 552 255 phone number
    Poland
    +46 84 296 300
    +46 84 296 300
    Click up if you have successfully reached Circle K by calling +46 84 296 300 phone number 1 1 users reported that they have successfully reached Circle K by calling +46 84 296 300 phone number Click down if you have unsuccessfully reached Circle K by calling +46 84 296 300 phone number 1 1 users reported that they have UNsuccessfully reached Circle K by calling +46 84 296 300 phone number
    Sweden
    +1 (855) 276-1947
    +1 (855) 276-1947
    Click up if you have successfully reached Circle K by calling +1 (855) 276-1947 phone number 0 0 users reported that they have successfully reached Circle K by calling +1 (855) 276-1947 phone number Click down if you have unsuccessfully reached Circle K by calling +1 (855) 276-1947 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling +1 (855) 276-1947 phone number
    Grand Canyon Division, Phoenix, AZ
    (919) 774-6700
    (919) 774-6700
    Click up if you have successfully reached Circle K by calling (919) 774-6700 phone number 0 0 users reported that they have successfully reached Circle K by calling (919) 774-6700 phone number Click down if you have unsuccessfully reached Circle K by calling (919) 774-6700 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling (919) 774-6700 phone number
    Coastal Carolinas Division, Raleigh, NC
    (813) 910-6800
    (813) 910-6800
    Click up if you have successfully reached Circle K by calling (813) 910-6800 phone number 0 0 users reported that they have successfully reached Circle K by calling (813) 910-6800 phone number Click down if you have unsuccessfully reached Circle K by calling (813) 910-6800 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling (813) 910-6800 phone number
    Florida Division, Tampa, FL
    (330) 630-6300
    (330) 630-6300
    Click up if you have successfully reached Circle K by calling (330) 630-6300 phone number 0 0 users reported that they have successfully reached Circle K by calling (330) 630-6300 phone number Click down if you have unsuccessfully reached Circle K by calling (330) 630-6300 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling (330) 630-6300 phone number
    Great Lakes Division, Akron, OH
    (850) 454-1070
    (850) 454-1070
    Click up if you have successfully reached Circle K by calling (850) 454-1070 phone number 0 0 users reported that they have successfully reached Circle K by calling (850) 454-1070 phone number Click down if you have unsuccessfully reached Circle K by calling (850) 454-1070 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling (850) 454-1070 phone number
    Gulf Coast Division, Pensacola, FL
    (331) 251-7300
    (331) 251-7300
    Click up if you have successfully reached Circle K by calling (331) 251-7300 phone number 0 0 users reported that they have successfully reached Circle K by calling (331) 251-7300 phone number Click down if you have unsuccessfully reached Circle K by calling (331) 251-7300 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling (331) 251-7300 phone number
    Heartland Division, Lisle, IL
    (812) 379-9227
    (812) 379-9227
    Click up if you have successfully reached Circle K by calling (812) 379-9227 phone number 0 0 users reported that they have successfully reached Circle K by calling (812) 379-9227 phone number Click down if you have unsuccessfully reached Circle K by calling (812) 379-9227 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling (812) 379-9227 phone number
    Midwest Division, Columbus, IN
    952-830-8700
    952-830-8700
    Click up if you have successfully reached Circle K by calling 952-830-8700 phone number 0 0 users reported that they have successfully reached Circle K by calling 952-830-8700 phone number Click down if you have unsuccessfully reached Circle K by calling 952-830-8700 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling 952-830-8700 phone number
    Northern Tier, West Bloomington, MN
    720-758-6200
    720-758-6200
    Click up if you have successfully reached Circle K by calling 720-758-6200 phone number 0 0 users reported that they have successfully reached Circle K by calling 720-758-6200 phone number Click down if you have unsuccessfully reached Circle K by calling 720-758-6200 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling 720-758-6200 phone number
    Rocky Mountains Division, Greenwood Village, CO
    (912) 285-4011
    (912) 285-4011
    Click up if you have successfully reached Circle K by calling (912) 285-4011 phone number 0 0 users reported that they have successfully reached Circle K by calling (912) 285-4011 phone number Click down if you have unsuccessfully reached Circle K by calling (912) 285-4011 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling (912) 285-4011 phone number
    Circle K South Atlantic, Jacksonville, FL
    (704) 583-5700
    (704) 583-5700
    Click up if you have successfully reached Circle K by calling (704) 583-5700 phone number 0 0 users reported that they have successfully reached Circle K by calling (704) 583-5700 phone number Click down if you have unsuccessfully reached Circle K by calling (704) 583-5700 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling (704) 583-5700 phone number
    Southeast Division, Charlotte, NC
    +1 (800) 324-8464
    +1 (800) 324-8464
    Click up if you have successfully reached Circle K by calling +1 (800) 324-8464 phone number 0 0 users reported that they have successfully reached Circle K by calling +1 (800) 324-8464 phone number Click down if you have unsuccessfully reached Circle K by calling +1 (800) 324-8464 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling +1 (800) 324-8464 phone number
    Texas Division, San Antonio, TX
    More phone numbers
  3. Circle K emails
  4. Circle K address
    1130 W. Warner Rd, Bldg B, Tempe, South Carolina, 85284, United States
  5. Circle K social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 29, 2024
  7. View all Circle K contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.