CITGO’s earns a 1.6-star rating from 83 reviews, showing that the majority of fuel consumers are dissatisfied with products and services.
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contaminated gas
Purhcased gas for new Chevy, drove short distance and car totally died. Had it towed to dealer, found out contaminated gas caused the problem. NOT covered by insurance so went back and attempted to discuss the issue (with my receipt) with the person in the station whom I had seen before so either Manger or owner. He was hostile and aggressive, verbally abusive but did give me the insurance company name that insurs his station. Bottom line I am out $1112.00 dollars and rental car fees. CITGO insurer, Farm Bureau Insurance, is playing hardball claiming error on my part even though I have purchased gas in the past. Friend at SUNOCO claims that certain gas station owners have long histories of not filtering the gas at the pump and problems with underground storage tanks and using additives to stretch the amount of gas in the underground tank. Small claims court is next. DO NOT purchase gas at this station. Use stations ran and operated by US born citizens ONLY. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
rudeness
I have been a loyal customer to this gas station ever since I was a teenager. A woman named Sandy used to own it. Ever since a foreigner bought it I have been subjected to rudeness. Case in point if you use a debit card it better be 5 dollars or more. If it isn't he complains that it is causing him 35 cents. WTF! Today I went to buy two drinks and a pack of...
Read full review of CITGORude management
Very rude employees and rude manager. Rip off and bogus charges! Every employees charge different amount everytime Lack of training and service skill Pump also leaks
Read full review of CITGO and 8 commentsCITGO Reviews 0
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Overview of CITGO complaint handling
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CITGO Contacts
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CITGO phone numbers+1 (800) 423-8434+1 (800) 423-8434Click up if you have successfully reached CITGO by calling +1 (800) 423-8434 phone number 2 2 users reported that they have successfully reached CITGO by calling +1 (800) 423-8434 phone number Click down if you have unsuccessfully reached CITGO by calling +1 (800) 423-8434 phone number 2 2 users reported that they have UNsuccessfully reached CITGO by calling +1 (800) 423-8434 phone numberCustomer Service+1 (800) 992-4846+1 (800) 992-4846Click up if you have successfully reached CITGO by calling +1 (800) 992-4846 phone number 0 0 users reported that they have successfully reached CITGO by calling +1 (800) 992-4846 phone number Click down if you have unsuccessfully reached CITGO by calling +1 (800) 992-4846 phone number 0 0 users reported that they have UNsuccessfully reached CITGO by calling +1 (800) 992-4846 phone numberHead Office+1 (855) 598-4879+1 (855) 598-4879Click up if you have successfully reached CITGO by calling +1 (855) 598-4879 phone number 0 0 users reported that they have successfully reached CITGO by calling +1 (855) 598-4879 phone number Click down if you have unsuccessfully reached CITGO by calling +1 (855) 598-4879 phone number 0 0 users reported that they have UNsuccessfully reached CITGO by calling +1 (855) 598-4879 phone numberCITGO Rewards+1 (866) 926-5615+1 (866) 926-5615Click up if you have successfully reached CITGO by calling +1 (866) 926-5615 phone number 0 0 users reported that they have successfully reached CITGO by calling +1 (866) 926-5615 phone number Click down if you have unsuccessfully reached CITGO by calling +1 (866) 926-5615 phone number 0 0 users reported that they have UNsuccessfully reached CITGO by calling +1 (866) 926-5615 phone numberCITGO Fleet Card+1 (888) 246-2582+1 (888) 246-2582Click up if you have successfully reached CITGO by calling +1 (888) 246-2582 phone number 0 0 users reported that they have successfully reached CITGO by calling +1 (888) 246-2582 phone number Click down if you have unsuccessfully reached CITGO by calling +1 (888) 246-2582 phone number 0 0 users reported that they have UNsuccessfully reached CITGO by calling +1 (888) 246-2582 phone numberClub CITGO Customer Service+1 (800) 331-4068+1 (800) 331-4068Click up if you have successfully reached CITGO by calling +1 (800) 331-4068 phone number 0 0 users reported that they have successfully reached CITGO by calling +1 (800) 331-4068 phone number Click down if you have unsuccessfully reached CITGO by calling +1 (800) 331-4068 phone number 0 0 users reported that they have UNsuccessfully reached CITGO by calling +1 (800) 331-4068 phone numberLubricants Customer Service
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CITGO emailsinfo@citgo.com100%Confidence score: 100%Support
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CITGO address1293 Eldridge Parkway, Houston, Florida, 77077-1670, United States
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CITGO social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 10, 2024 - View all CITGO contacts
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Today 7/11/12, Time 12:15pm; I decided to go to a new citgo location. I made a cash transaction of $7.00, I took 6 singles dollars bills and 1 dollar in change. I counted the money in front of the cashier. he didn't offer a receipt and being I that I was In a rush I left and ran straight to the pump. it took a while before the pump started pumping gas. while pumping gas I notice the gas started to slow down a little early, and stop at $5.70. So, I walk back inside the store to let the cashier know of the mistake and he started telling me I only gas him $5.70 when I find it crazy that I counted the money right in front of him. he denied I gave him $7.00 while looking over to another guy who was also working with him. now this may not seem like its a big deal, but times are hard and It was my last. I don't like dishonest people especially those who are working in customers service. beware of this locations if paying in cash. please do ask for a receipts. I will be calling to speak with a manager later.
Dropped my truck off told me two days
3 days came, then they told me to get my truck.
They didnt work on it, I had my truck towed home
So your complaint is they refused to work on your truck... AND Why was this?