Citibank
Reviews and Complaints

According to a previous letter sent from citicards, citicards decided to close our account. Our citicard was used to pay for our dish tv account via autopay. Once we received our cancellation letter from citicards, we changed our dish account payments to be received from a different source. However citicard, not taking our account off autopay, decided to pay an additional unauthorized two months. Even though I have sent citicards copies of the deposited checks from citibank, citibank refuses to return the amounts.

I am active duty US military stationed in Japan for the last three years. I haven't used this card much, due to deployment status and foreign transaction fees if I did use the card. Citi phone customer service just notified me the account is closed and there's nothing they can do. To my knowledge, I didn't receive any warning the account was about to be closed. I would like to reopen this account, as it's my oldest card.

I've been a loyal Citizen customer foe 20
Years, including the mortgage on our last home. I had to citi credit cards (AADVANTAGE AND THANK YOU). One, I pay in full every month, the other holds a balance, but I'm never late and always pay more than the minimum. Last month, I accidentally clicked the wrong acct from which to pay. The 1200 payment got returned. I immediate sent a new payment from the right account. This paid off that card.
Then they cancelled BOTH of my Citi cards. I'm exhausted from trying to resolve this. I would happily now take my business elsewhere, but the fact they closed to large revolving accounts, one of which held a balance, likely means my credit score will me adversely impacted.
This company makes BILLIONS. They used our taxes to bail them out.
I feel utterly powerless and overwhelmed that there is zero may to hold them accountable.

I had cancelled citi card ending 8201 before time limit as I don't have full account number. Reason of cancellation I can't afford to pay $99 due to COVID and financial difficulties. Customer service cancelled card but not removed $99 membership fee. I never used the card.
Following persons have been contacted by me but to no avail just disconnecting calls after long hold.
Seles 3136673
Ada gspn13
Antonio gspn09
Shon s80298
Debra bccb18

Please explain why they cancelled the card and waived fee $99 and still calling me and sending emails.
Which bank takes membership fee and cancelled the card.
Please resolve this case immediately before going to press for further complaints.
Ranee Murtaza
[protected]

We called Citi Bank on Monday to make an appointment for my senior parent to complete a direct deposit form and and a signature authorization to the account. Because my parent is 97 years young and has some difficulty with both her hearing and sight I have been doing most of her banking even paying bills from my own bank account. When we met with the "personal banker" who I had spoken with the day before on speaker phone with my mother she made an appointment for us to come in.

Sadly when I explained to her the complete reason for our visit and provided the forms for her signature she immediately responded that she could not do the additional signature card and made a slanderous statement about "senior abuse". My mom did not understand but when I explained the implication we were both insulted and offended. I've been taking care of my mom's banking business for over 15 years. I do all the deposits and withdrawals. It was just recently that she's ask me to sign and review bills and fill out her checks. Not on was our request just and simple we detailed our concerns over the phone the day before. It's no big deal because I can continue to write the checks for mom to sign and protect her accounts through an appropriate resource other than Citibank.

LaShawn the large African American Woman who conducted a 120 second interview should not be accusing family members of abuse fraud or anything inappropriate. The account is over 30 years old and I have been managing it for the last 10 years. I am amused at the ignorance since we were going to do a 2nd signature card 10 years ago and another banker said we had to open a new account. I am grateful that I have other resources for our family banking since the black women at City Bank in Beverly/Evergreen treat their customers like thieves and they have a very condescending nature. We called customer service two or three times before the appointment and once after the appointment. Customer Service agents are totally clueless. Boo for Citibank

Having gone through a tortuous process of getting my bank cards issued, I tried to activate them following the procedures notified by the bank. NONE of the methods worked, so I wrote to the bank via their ridiculous webform. 3 weeks and numerous messages later the complaint is still unresolved. Even writing to the Global Head fails to get any resolution.

Quite frankly a pathetic bank, which is managed by a poor team, and staffed by incompetent people who fail to grasp the issues or to deliver the services. I have banked with this bunch of cowboys now for many years and am saddened by the systematic failures. The RBI also seems to be failing to provide a proper channel of redress. No wonder the bank carries on in this manner. I would never recommend them.

I had filed a fraud complaint on my checking account for charges that I had not made! On august 21 my card was blocked I had received a call from citi bank and he was asking too many personal questions so I said I will call citi bank to verify if you work for them and then give you a call back. Called citi bank they couldn't verify if he was an employee and they said they are closing my account and froze it for a sba loan that I had received for small business loan. Till today no one at citibank isis sending the reminder balance and every time I call they say in 30 to 60 days I will receive a letter and my funds it's now november 5, 2020 and still they give me a run around hang up on me and r rude like I did something so awful! I am pregnant with 2 small kids and the stress it's caused me and no funds to even buy simple groceries lost my business and also my part time job due to covid and the bank won't give my money and won't resolve anything worst possible experience and I have been a loyal customer to them but my pregnancy is so difficult and due to all this stress I can lose my unborn baby and I have told them repeatedly that I need my funds to support my children they told me to borrow money or get a job! And when they are done that's when I will get my money till then to wait and stop calling them! I need my funds I will also file a complaint with consumer financial protection bureau! If I lose my child I will file a lawsuit!

Citibank security policy states it will protect the account holders accounts from identity theft and invasion of the accounts. On numerous occasions my fraudulent activity occured in my accelerated checking account and my account was blocked. I only received my money back on one fraudulent transaction the first time my account was breached. The last and third time citibank froze my account because I was a victim of a online loan scam. I have suffered more grief than the individual/individuals who stoled from my account.

My account was closed without notice or a call. Was told many times to submit certain things and I did that. But still they closed my account after 7 years of no bad checks, overdraft or issues. Just refund the money in there to me, which dont belong to you and we will be good. I have called many times and email many different people off the Facebook site. I just want to part ways and you will never hear from me again. It's a shame I feel I was racially called out about this.

I opened just a savings account with citi bank to build on my savings so that I wont touch it and we will be able to buy a house. This is the second time they have "closed" my account and they are not providing me with any information in regards to why they closed it. They have also given me the run around about my phone number not being able to be used in verification as well as my husbands phone number. The weird part it they had just sent a code 10 mins earlier to his phone and now they couldn't verify? I had asked to talk with a representative.. The women said it wouldn't be possible because the supervisor would have given me the same information. She claimed that I had received a letter in the mail in regards to this issue which I did not. And she also stated that she wouldn't be able to move forward without verification. Two weeks ago I had the same issue and they verified me over the phone. I can understand if there is a fraud issue but they are withholding money from me which now I cannot access. I am ready to just pull all my money, close the account and hide it in my mattress.

For over a decade I have had a Sears Credit Card which I paid on time and in full each and every month. This morning I got an E-Mail saying I had about $28 past due. This surprised me and then I realized that I never got a bill the last month and figured that I didn't owe anything. Feeling a little embarrassed and somewhat upset I decided to call the customer service number to Citibank (the new owner of my credit card). Naturally, it took me a while to get through the usual "virtual jungle" that is so prevalent today but when I FINALLY got to talk to a real live human being she hung up on me after I said hello. Somewhat irritated I decided to use their chat service and was answered by a person named Hector who started out well enough--until he decided to lecture me on when my due date was. I told him not to be insulting and when he didn't respond I simply decided to gather as much information as to what my bill amount was for this month as well and then terminate my account. Again, had I received my bill I would have paid it and there was no need for him to imply otherwise. Now, I realize that people in customer service have a difficult job but I refuse to be disrespected and will simply take my business elsewhere.

September 9th you'll decided to close my account with you'll after more than 7 years with your bank. I received a SBA loan and just because I choose not to divulge to you'll the purpose of my loan, yall just close it even though my loan is legit. You frozed all my money and locked me out my account. I have bills to pay and kids to feed. I need you'll to release my funds and send them to me asap. Stop holding money that is not your.

I opened a checking account online for my unemployment direct deposits. I received my first deposit and used my card one time. They froze my account and when I called they wouldn't tell me why. They tried to verify my identity through my phone number and said they couldn't verify it was registered to me. I must have called over the course of 3 months every week. I was stuck with no income and all my benefits were frozen. They told me to go to a local branch and the closest branch is 560 miles from my home. I was told until I got a number they could verify there was nothing they could do. They even refused to close the account. My wife had the same issue at the same time with a separate account. We are now going on 8 months and my wife calls and gets a lady who can actually speak english clearly and she helped her verify the phone number by calling the number and my wife answering. So I tried calling and nope... The people I get won't do it and I know they can because they just did it for my wife. I called back this last time and after explaining this to the lady she said "i'm sorry sir there is nothing I can do and talking to a supervisor is not an option. I am disconnecting our call now." what is that? No option to talk to a supervisor and the worst is that my wife just verified it with them for her account. I just want my money and they are so frustrating. The worst bank ever.

My name is thierno diallo, my account is being block almost a month now, I called them many times and went to their locations, they told me that I need to fax them some documents, because they see a loan on my account that they wanted to verify if I was eligible for it. I did provide all the documents they asked for and every time I call them they be like wait for 24 to 48 hours, i'm stock with no money and don't what to do.

Just received a letter from Citibank stating that my double rewards mastercard account was being closed because it was due to expire and I am in a repayment program (not true). I pat my credit card off every month and have an over 800 credit score. When I called the number on the letter, I was passed around to several people, disconnected and finally chastized by a rude "manager" who told me that I was being dropped because of my credit score (again over 800). I suspect I am being dropped because I have collected hundreds of dollars in rewards but haven't paid them a penny of interest or penalties. Typical corporate America- when the game isn't working in their favor- suddenly the rules change. Oh well, thankfully there are many more credit card companies to choose from who aren't willing to commit fraud and impact a customer's credit to save a few bucks.

Hi my name is Angela Hall I am stating my complaint about a letter that I have received regarding that my account has been closed the end of this month. I have been with Citi since 1992 and I haven't had any problems with my account until now. However, I have fell on personal financial problems. Is there any way you can review my account that I can at least pay partial of the amount to keep my credit card active.

25 Cedarbrook Dr. St. Charles, Mo. 63301 This is my address.

Sincerely,
Angela Hall

Citibank nri account so awful I just cannot exagerate enough. Please please guys don't open an account with them. I have 5 lakhs stuck with their account for more than 3 years. They don't give me a new debit card, they don't want to change my address. They are just so unreliable. And now I have a new situation where they sent a tax document to united states without even contacting me. Just don't go through the hassle. It's not at all worth it.

I recently closed my checking account with Citibank because they could not verify. I used my PO Box because I jus moved to Las Vegas and didnt know I couldn't use this address. Fine. I closed my account and they said it will take 10-15 business days! That was August 14, 2020. Mind you, this is $4400 and some Change which is my UI Benefits. I transferred all my money from my paypal to have Citibank give me the run around for over 2 months! I need a resolution before I seek legal help! I'm at my wits end! How do u accept a deposit to deny someone access because u can't verify the account! U shouldn't accept it in the first place! Scammers

I have called 4 times today from 8am to 2:05pm.

The recording disconnects my call, stating to call back.

This is incredible that I cannot make contact with my credit card provider.

Back in February of 2020 I purchased the $450/yearly fee credit card granting access to all American Airline Admirals clubs. Well with covid and the shutdown of the airline industry and my inability to fly or use the clubs for a number of months I assumed, incorrectly that I would receive a prorated refund of this years (2020) fees for the period the clubs were closed. WRONG. I am being forced to renew the card for 2021 to receive a $225.00 credit for the 2020 membership. Thus forcing me to purchase a service I may not want to receive compensation for a service I paid for but was denied due to no fault of my own. Seems criminal to me. How can you pay for a service for a specific period of time, be denied the use of that service and only being reimbursed for the lack of use of that service by purchasing an extension of that service you may not want for the future?