Citibank
Reviews and Complaints

I opened a priority account meeting the balance requirement for the $700.00 cash bonus. I was told by an account representative that once the account was opened for 60days, the $700.00 would be deposited to my account within 30 days. I am now being told that the account must be opened for 60 days and then the $700.00 would be deposited 90 days after the 60 day requirement, this means the account must be in good standing for 150 days before the $700.00 is deposited. Nowhere was the mention of 150 days. The citibank priority account is
Very misleading. Before you invest in this bank ask questions, get representatives name and dates. Citibank changes the rules after they get your money. Think how difficult it will be to get your money back from citibank.

I've been a citi credit card holder for decades. Last year my citi credit card expired. I called them and asked them to send me a card to my mailing address — 6 times! Did not receive one card! I then flew to my residence address in another state and had them deliver there, which I did finally receive — after working with fedex to deliver it when i'd be there.

A few months later I attempt to use the card and am denied. As it turns out, they cancelled the card number of the card I had possession of and replaced it with another number, and of course I never received that card.

Last thursday (8/20/2020) I called customer service, changed my residence address to my mailing address and asked them to send me a card so I could use the account. They even expedited the replacement. Friday goes by, nothing. Saturday... Sunday... Monday... Today (tuesday, 8/25/2020) I call them to ask for status, a tracking number, something — anything. It turns out the rep I spoke with last week cancelled my account instead of cancelling the old card number, and obviously, the card wasn't sent. Now, citi customer service is telling me that it could take up to 2 weeks to re-activate the account, and then a couple more days to send the card — and there's no way to expedite the process.

It is mind blowing to me that a company with the stature of citi has such poor (outsourced) customer service! The purpose of having a credit line is to be able to use the credit when I need to, not when it's convenient for them. I haven't been able to use this credit line on my time in over a year.

I have been trying to log in to pay my bill and I give all the correct info and am locked out. I know my date of birth and SS#! I've now been transferred 5 times and am on hold again. This is the worst customer service ever and am certainly pulling money out _ I have 2 CDs coming due and will open accounts with Chase. I've been on the phone for over an hour today - 8/14/20. I have several accounts with Citi - in addition to the credit card, I have checking and savings. It is shocking that no member of your team can resolve a seemingly simple problem.

I filed a dispute in February due to a fraud company. I received a letter 2 weeks later saying it was resolved in my favor. But the amount has not been credited. I've called over 20 times, visited the branch, I've faxed proof and required documents 8 times! I've mailed as well! All I keep receiving is 15 letters of the same blank form from them asking me to fill out the details again! Each time mailing these documents costs me $1.50. If I already sent these documents why do they keep sending them to me to fill out again? I've spoken to supervisors and still no one follows through they each give me a new task with no actual solution. I've been asked to fax front and back of my drivers license, been asked to email, been asked to mail, been asked everything but my kidney! I've had it I've never been treated like this by any bank in my life! If my dispute is resolved in my favor why has the amount not been credited? And not one employee takes ownership of the issue and corrects it.

I applied for a high yield savings account online, was approved immediately, and taken to the portal to transfer my initial deposit. This being a high yield savings account, this deposit was a rather high amount. I was then taken to a link to set up online access and get my account information, and the site came up with an error.

I called the number listed beneath the error, spent about 30 minutes trying to even get ahold of the new account services department, as I wasn't in the system and finally had to ask a rep to transfer me directly because I couldn't use the actual number. I was told by the rep, and then the manager, that there was no way to access my account information despite it being an error on their end, that there was no way to expedite my debit card which would also allow me to set up my account, but that I should receive an email within 24-48 hours with my account information.

It had been over the 48 hours, so I called again asking about my account information. I was told this time that account information doesn't come
via email, that I was misled (by the manager), and that I would still need to wait for my debit card which won't arrive for another 5 days (5-7 business days was the predicted time, but I had a weekend in the middle of that time). Citibank has been misinforming and flippant with what is, to me, a large amount of money that is meant to be saved for a house. I applied because of the appealing interest rate, but I now can't access this account despite the money being taken out of my primary account. The lack of care over customer security in regards to personal funds is worrying. I even tried to cancel the account set up after I realised I wouldn't have access for so long, again, due to a technical error on their end, but that was not a viable option either. I now have very little trust for this bank, and will be closing my account as soon as I get the information to transfer my funds back to my primary account.

I received invitation code M4972310 from Citi Bank in 10/19. The offer was to open a CB checking account (in this case Citi Priority) and receive 50, 000 miles. I met the qualifications for the offer - qualifying purchases, bill pay for 2 consecutive months, etc.

I called CB in Feb 2020 regarding not having received the 50, 000 miles per the other. I was told that since I opened the account in a branch, I needed to go to that branch and speak to someone there about the miles. I went to the branch and met with Pricilla who I originally opened the account with. We went over the qualifying purchases, bill pay, etc and she confirmed that my qualifiers had been met. However, she said that since the branch didn't issue the invitation that there was nothing she could do about.

Then, COVID hit and as a result I just got around to calling CB today at 12:13 p. m at 866.422.1475. I spoke to a condescending supervisor, who wan't good at listening and who said since I didn't have a balance of $50, 000 in the Priority Checking account that I would not meet the criteria for the 50, 000 miles. He said 'why would we give out 50, 000 miles if you didn't.
have a balance of $50, 000". I replied that the offer (see below) mentioned a service fee of $30 per month IF a $50, 000 balance was not met. The offer did not mention having to carry a $50, 000 balance. He said it was part of the priority checking account package. I said that wasn't in the offer.

I am experienced in credit card/miles offers. I read the fine print carefully.

I am VERY DISAPPOINTED in Citibank. I have closed the account and WILL NEVER open a checking account or apply for any other offers with them. The supervisor said he would pass on my concerns to the CB promotions dept.

After reviewing my transactions I ask them why I had 3 atm fees 34$/56$/90. Lost connect next day I was going on a trip upstate got gas on my way to come home I could not log in so I called said they shut my account go to branch so I did guy said I'd get a check 2/3 days. It's month later many of my bills were messed up my kids and I can't eat or call them.i was never sent a letter explaining anything I cannot even review my account. I had a claim in April which city closes thank god company put my money back later on than I left my wallet at market after that got temp card and got shut off given no reason as I said my internet shut off

Making the complaint base on 3 negative contacts within a 6 mo period. Specifics will be vague due to time frame. !st one approx 6 mo ago, I was perturbed at how long it took me to get an answer or help because the agent wasted time with unimportant convo . ie; repeating things. ie; once I state what it is I am asking about, the person gets on and asks me how they can help me, instead of addressing my already stated question...2nd, I ask online how to view my loan specifics and the illiterate response gave me a 800 # to call to "link" my acct. When I called the #, the agent asked what I wanted and I said I was directed to call to link the account. So the agent proceeded to ask me if that is what I wanted to do, I replied, I dont know, I was told by a previous agent to do that. Then the agent, asked mein an irritated tone the same question again, as if she didnt hear me or didnt like my response. I restated my answer " I don't know" ( and considering I don't work at Citibank...my answer is true, not argumentative") She said, ABRUPTLY, "hold on" and put me on hold, which at the time did not feel like a legit hold, so I figured, ok, were both heated, maybe she took a pause for composure and shell be back...well I waited 10 minutes to get a confirmation on my gut feeling that she was blowing me off...Suffice it to say I didn't get me issues addressed. I have been with Citi many many years and was extremely angered by the fact that I could'nt even find, on this great internet, the means to MAKE a complaint. This is my first time complaining about the service .

I opened an account to have unemployment benefits deposited. No problem upon opening and the first deposit came in just fine. I used my debit card for the first time and it seemed okay. Well next time I went to use my debit card the transaction was declined. I call customer service and they transfer me to the fraud department. I only use a cell phone and don't have another line or landline. Because they couldn't call me or send me a text I was unable to even get anyone to talk to me even after I verified all my account numbers, name, social, secret word, and security questions. That is absolutely crazy that they can't even tell me the problem. They said I will get something in the mail in 30 to 60 days. They didn't even tell me what just said it would be something. They refuse to talk to me and said call back when you have a verifiable phone number. I have 5 kids and no work right now. I need my money and they refuse to even talk to me. Any identity problems should have been taken care of prior to allowing any transactions or approving the account opening. I am alone on this and soon won't have any electric or water. This is unacceptable.

I had done a transfer balance to 1 of my citi cc's last year. I was instantly approved for this transfer.in feb of this year, 2020, they actually increased my credit limit, which I did not ask for. Then 2 months ago, then decreased my limit so now it looks like I maxed out my card, which I never in my life did. I'm never late with payments and always paid more than minimum due. I called and inquired as to why this was done and was told that it's because of other balances I have. (insert baffled smiley face) I have a mortgage, a car payment and 2 credit cards that have balances on them. (I actually have 9 credit card but never use 7 of them) so I do not know why they say this. To reiterate, I had these when I took out the balance transfer so I do not know why it was fine at the time, but several months later they changed their mind. I wrote to them inquiring why and how this change has adversely affect my credit score but I have yet to receive a response. I will pay off both citi cards as soon as I can and then close the accounts.

On 04/30/2020 i've try to make a payment of $1, 000.00 to bestbuy citi credit services by my florida central credit union money market account and after bestbuy citi numerous attempts to process it, it got failed & rejected, so i've borrowed my son's checking debit card and paid it, and now I want to claim a refund $1, 000.00 to my disabled son's checking and the citibank denies and rejected my claim, stating that "it's a little too late to retroactively process your claim", cause the citibank delayed their response due to a pandemic time.

I called prior to my payment due date and was supposed to have been put on a deferred program. I have contacted them numerous times and every time I have been disrespected and these people have to empathy for what people are going their right now. I chatted trying to get a late fee taken off my account that had been deferred. Javier started out by asking for a payment when I am protected by a deferment. Contradicted the fee reversal policy. I have been an excellent customer for well over 10 years and have never been late or asked for any assistance and this is how they treat people in a crisis. Don't bother doing a survey - they don't care how you feel.

Hi There,

I am an NRI Customer holding both NRE and NRO account with Citibank. I am frustrated that i am not able to order cheques online.

My Acct numbers are as follows:
[protected]
[protected]

What is the easiest way to submit for getting 25 leaf cheque book for both accounts please? I have wasted three days with out any outcome.

I understand its COVID but we are in 21st century and we should be able to submit these requests via Citibank NRI mobile app or Online.

Please help ASAP.

Regards,
Lokesh Palyakere Srinivasa
USA
[protected]

I had 2 citi credit cards. All my accounts are auto pay. I mistakenly failed to set up auto pay for one card. Attempts t contact me were viewed as spam, scam, junk. Nothing that boldly caught my attention. I missed 3 payments. When I realized my mistake I apologized and paid the account in full. My credit score dropped significantly. My unblemished credit report severely damaged. I request the removal of the negative reporting. It was a mistake and paid within days, in full. Citi was not damaged financially. They were made whole. It is my opinion that the harsh unnecessary response was excessive and in harmful spirit. Citi was making an example of late payers consequence. There was no reason to destry my character over this mistake. Corps have no empathy or sense of the spirit of goodwill. The man that destroyed my credit did not take advantage of a mutual resolution with neither having hard feelings. They do not like me and I do not like them. Beware of this aggressive, hateful, power hungry and greedy bank/credit card. During this pandemic crisis they have chose to make personal finances subject to harsh, unconcerned and damage. No good will or integrity, honor.

Let me have the opportunity to bring some fraudulent activity to your attention on our credit card, on november 26, 2019, I decided to buy a commercial steam carpet cleaner for our home and hire a woman to use it here at our house, we recieved the first of two units about 3 days later with united parcel service delivering it to our door.
The problem with the unit is it has extractor water that is supposed to spray separately from the steam function if so desired, and the vacumn sucks up the steam moisture along with the extractor water.
The problem is that the machine shut off with a "no water" error message even when both water tanks are full rendering the machine useless.
The merchant bought a ups return slip at first but called to say he would bring a working machine, and he would pick up the defective one so dont give the first one to the ups driver when they come for it.
The merchant brought a second machine and took the first one, I asked him if he checked the second one before he left to bring it to me, he said he would check it here and had it blowing steam but the extractor water would not come out and the error message shuts the machine down because it has a boiler in it, the merchant told me if he could leave it here and if we would try it he could come back if we had problems because he was in the area often, and we would get it worked out, I believed the merchant and allowed him to leave the machine for it to be tried here.
The second machine shut off like the first one with both water tanks full. I fully believe now this merchant wanted me to keep this 30 days believing he would come back if we couldnt get it going so they could keep the $1299.00, and proceed to wear us out with a warranty claim, which is not going to happen cause I called 48 hours later to say I didnt want the second machine either.
They wanted me to drive 40 miles with the 80 pound box to yukon oklahoma to the ups drop at lowes lumber yard, I called them 3 times to bring it to their attention they needed to buy a full prepaid return label so ups would come here and pick up this machine, just like ups left the first one here, the merchant said in his letter to the credit card company I called 3 times to say ups did not come here, the deception on his part at this point is that I called to tell them they failed to buy a full prepaid return label 3 times, because they told me they fixed the pickup problem 3 times and did not, I never called to tell them ups does not come here, only to tell them 3 times they did not pay for the pickup service.
We called within 48 hours to tell the merchant he left us a second dead on arrival machine and were informed they had done all they were gonna do for us and I needed to return the machine at my expense, expecting us to pay for a dead $1299.00 machine and or use our resources to haul the machine 40 miles in the return process is not going to happen under any circumstances, so we want the credit card company to secure the full prepaid return label, and have ups come here where they left the first dead machine and pickup the second dead machine just like they brought the first one.
Now the most disturbing part of this is after us steam got our card number information, they sent us 2 bad machines, the merchant lied to the credit card company, there was a ski trip for $2647.26 charged to our account, and all the other charges on this card appeared only after us steam got this credit card number, every charge on our card at this time is fraudulent and we think the credit card company will find a crook at us steam if they will spend any time at all on this,
No results, we had to close account due to inaction of the citi bank fraud department, they claim we will pay for dead on arrival steam cleaner for $1299.00, the machine remains avaliable for pickup as we never accepted the dysfunctional unit and am not responsible for return shipping

I scheduled an ACH transfer from my US bank account to citibank NRI account on Feb 2020. Unfortunately due to the issues involved with the Corona virus. I had to cancel my trip to India and did not need the money in the indian account. Right on the day of the transfer I called them within 15 minutes and tries to cancel the ach. They said they could not cancel the ach and I there fore I did a stop payment on the US account. Citibank was notified that the ach had failed within 4 business days and even though the acct displayed the transfer, the amount actually available for transactions was not increased by the ACH amount. So I did not have access to the funds at any time.
I get charged 40000 rupees on march 15 because that was the day they calculated between the max difference in dollar /rupee conversion. I asked them what dates were used to calculate the rupee conversion difference and they wont give me an answer. This amount was not a flat fee. The rep Sarbjeet Sahra Sehra wont answer any questions directly and refused to send my concern to any one superior. Now my account is locked due to lack of minimum funds. I have had the CITI bank account for over 15 years.
The reps are the worst I have encountered. I work as an SVP at a major US bank and I would not expect this kind of poor customer service from any one.

Any time I call the Customer Service at Citibank, the typical waiting time is over one hour. And when someone responds, the person answering has a very poor comprehension of English and I have to repeat myself numerous times. Apparently, the phone is being picked up in some different parts of the world, where English is not only not the primary language, but also literacy is not as good as well.

We have been clients of Citibank NA for over 35 years and originally opened our account at Citibank in Staten Island NY. We were assigned a Relationship Manager with NO input from us a few years back. We have never met this gentleman by name of Vladimir Gusman and in every interaction that we have had with him he is rude and abnoxious. Please note that we are both professionals and have never been treated the way we have been treated by him by any other financial institution with whom we have a relationship. We are now located in Florida and have an excellent relationship with a Relationship Manager in a branch close to us and for over a year we have been requesting a change on our accounts and our relationship manager to this person. This request sent by Ms. Joo has been consistently blocked by Mr. Gusman and I have no idea why. The last time I checked we as clients have the right to bank with who we choose. I would like a higher up from Citibank to let us know why our Citigold Relationship Manager cannot be changed to the one in the Branch where we live and why we need to suffer the rudeness of Mr. Gusman. Perhaps it is time for us to move the funds elsewhere.