Citibank
Reviews and Complaints

I have repeatedly called citibank customer service with no results. They are charging my heloc account for excessive flood insurance premiums although I have sufficient flood insurance coverage. No one has ever called me back. All they keep saying is that it's in the research department. Apparently they have no idea what they are doing and cannot resolve the issue. I've called customer service so many times that I'm getting the same people, and yet still no resolution.

In 2017, I applied for a Citi credit card because they had a good cash back offer and I wanted to expand my credit options. I have a 818 score, so I thought they begging me to take their card. After the application, they called me and wanted a picture ID and proof of address. I asked if a scan of my license would be enough for both and they said yes. I had to mail a copy because apparently they don't have the technology of receiving it over the internet, so I mailed them a copy. Two days later, I got a letter stating the same thing - I needed to send them a picture ID and proof of address. I already did that, so I thought this must have been sent the day they told me over the phone and they just haven't received my letter yet. They couldn't possibly have received my letter and I received one back in two days time.

I never heard anything else from them. When I initially talked to them on the phone about the application, they clearly stated I would be sent a letter within 30 days saying whether I was approved or not. I never received anything in writing and they never followed up by calling me again. I guess they don't want my business. They used to hound me to apply for their cards a long time ago, so I finally gave them a chance. If they ever come back looking for me, I'll tell them where they can go.

I had a payment due which i missed to pay for the month. So I have been charged a monthly interest. As well as I am charged an extra amount of 8000 as interest mentioning it is the per day charge until I don't clear the amount. Also an additional GST on the amount. I had done the transaction on airline booking so I am already charged a GST. and now Citibank charges me another GST. That doesn't make sense to me as well as the extra amount of per day interest when a monthly interest has already been charged.

I have called the customer care:
first call: the agent agrees and talks to the manager and confirms that the amount would be reversed in my account. After there is no news about anything I called back
second call: the agent says we have taken it on priority and you should get a message in 24-48 hours. after no message received
third call: the agent says your request is denied. so i mentioned it was a confirmation given. when i requested to speak to the manager he mentioned that they would check on the account and recordings and give a call back in 2 days. Till now not received anything.

I am displeased with the service and it is just a horrible customer care service. If they can commit to stuff and not do it this is really a shame. I would like to close my credit card.

Citibank has rearranged my account and stated that how the debit came out of my account. I have verification that a transaction came out of my account on a certain date and CitiBank said it came out another date. I asked to speak with a manager and I got a very rude person that could not do anything or listen to what I was saying. I asked to speak with her manager and she said she was the Highest manager there, not! Then she said I would have to speak with a branch manager and would a I like a direct number, "yes" then put me on hold then hung up.

very crappy customer service!

My name is Terence Pearce, ending 9501. Several days ago I couldn't pay my card online, kept getting the same 'error 404' message. Talked to tech support, toyok a very long time to get some clarification. Eventually they told me that they couldn't fix it right away so I paid over the phone. I said "experience has taught me that after I hang up the next time I go to pay the same error won't be fixed". I was assured this was not the case and it would be up and running in 24 hrs maximum. Imagine my frustration when I try to pay again this evening & get the same disgraceful error message again.

You will fix this immediately. In the meantime I will not pay my account balance and I will not incur any penalties. I will spend no more time on the phone with tech support unless you pay me handsomely to do so. You will email me back when you are 101% certain that this is now working and I will not lose one more second of my precious lifetime dealing with your inefficiencies.

Terence Pearce. [protected]@aol.com.

Only use my card once in a whole year actually forgot about it then started receiving late fee calls. I returned call and after spending a considerable time on the phone the fees were dropped or so I thought. Once again I'm receiving late fee calls (let me remind you on a card I never use) the fee is a late fe on the dropped renewal fee! This time when I returned the call they would not take the total fee off! This is not right! I want the entire amount which by the way is $15 off my now closed account.

I have been trying to get my money back from a Citibank or Zelle mistake for over 7 days now.
I made a transfer to the correct receiving party (checked email and bank account information and all was correct), but received a message from Citibank saying the transfer could not be processed and I should try again. However the money did leave my account.
Now, I don't know where my money is, neither does Citi or Zelle. Whenever I try to contact the dispute center I wait for over one hour on my phone (I have the call records) or get disconnected (got disconnected multiple times).

I will take legal action following this. This is disrespectful

On 5/7/2018 I noticed a transaction in my checking account that I have not authorized and immediately called Citibank to notify and get my money back, the customer service I got from Citibank is the worst service I have ever experienced in my entire life. On top of 614030 to understand what the reps were saying worh their very thick accent, they were extremely rude and were not even sorry that they were unable to protect my account from fraudulent activity despite what they say in writing when you open an account with them! I am so disappointed the way Citibank handled my situation! I have a Citibank app on my phone that alerts me whenever there's a transaction without my card, however on this particular instance of someone stealing from my account without my permission or my card being present, I have not received any alerts or any sort of notification! I found out that I was robbed when I went to the store and my card was declined! I opened a claim and waiting on my new card to arrive, until then I have no acces to my own account or pay my my bills! I am beyond frustrated as Citibank failed in protecting my account and for the worst customer service I got from them! Donot bank with Citibank if you want your money to be safe and secure and if you want good customer service!

I am Citi cardholder in the Philippines. And been a good payor but this one time that i forgot to pay my credit card and just let it because i said they will charge me with late charge and finance charge and will just wait for my next due date to pay them in full. My due date falls every 2 week of the month maybe from 13-15th. But beginning May 1 a citi agent keeps on calling to follow up payment because the due is immediate. I said what? I thought my due date falls on 2nd week of the month? To cut it short. I paid my full balance today via online and will close this account The soonest. But Citis hotline number is very disappointing and this is the most not friendly credit card i have. I only want my account to be closed. Please help. Thank you.

Regards,
Mrs. Sheryl Garcia

I had a mortgage with Citibank a year and 1/2 ago. My old address (home sold) is in the Citibank file. While paying bills I accidently sent a $100 payment to Citibank instead of another payee, but I caught it the next day. Unfortunately the payment was already on its way via wire transfer from Union Bank. So I called customer service and gave the woman the old account number and told her what happened. What blew my mind is this: she told me it would be issued but would go to my old address and that I should have changed my address with Citibank. I explained that I closed the Citibank account at the time of the home sale - February 9, 2017, and why would I call to change me address as the file was simply closing. So she said she would mail me a form to change my address, and once I mailed it in it would take 7 to 10 days and then I could submit a request for my $100.00! But here is the kicker: She took my new address to mail me the change of address form and Citibank now has my new address on file! Tell me you guys get this! If not, you may want to think about it.

10/2017 I sold several items on craigslist and made a couple deposits to my new account. Days later My card was blocked.I was told to wait on a paper check 30-60 days. Its NOW 05/2018, card still blocked, I have a positive balance thats been sitting since last year but cant utilize my funds because of the block. Today 5/2/18 representative told ke on a RECORDED CALL that my account was unblocked. SHE TOLD I LIE TO GET ME OFF THE PHONE. CARD STILL BLOCKED AND NO PAPER CHECK IN ALMOST 7 MONTHS OF A CLOSED ACCOUNT.

Hello, is Jones Kiesha, I am writing this letter of complaint, I believe I was discriminated against, at Citibank Location 38-18 Queens Blvd, New York 11101
on April, 30, 2018 around 12:30 noon or 1:00pm, I came to cash a check at the above addresses I was told by the bank teller who may need more training, and president of Citibank Ms. Beverly L. Jones that are not willing to cash my check ! I am a cliental of Citibank the. Check was not expire, 180 days have up to cash the cash, the check was pay out to Kiesha S Jones by unlimited Home Care, addresses correct, name correct, check had Citibank logo printed on the check and made out to kiesha s jones. ME and Ms. Ann who work for unlimited home Care at human resource department that she will not cash or deposit my check for me. Beverly L jones explained to me that the matter is confidential, she would not provide me any services, I went to another Citibank in the same neighborhood for services, they look at the check explained to me everything is good the check was check deposit another Citibank location. My email Jones.[protected]@gmail.com
I will not tolerate this behavior. [protected]. Please feel free to call 1-5pm Monday- Friday or email me or writing to this addresses 1358 New York Ave #3B, Brooklyn, New York 11210.

Dear citi team,
my self Shameer Ali p.k. using Citi emirates skywards card.
'I closed my Citi bank Credit card on March 2018 as per the statement and the information from the call centre i cleared all my dues.
the actual date of card closure is on 7th March.

after closing the card there was no information passed wether my card is closed or not.

last week on April 19th i received another SOA showing balance in my card.

to check that called the call center now at around 10.20 PM UAE time 28th April Saturday, i know its busy to connect it took 10 mins to connect the callcenter team. due to one security question they rejected my call. i ask mr Mohammed to ask another one he said he don't have another one.

i took all the expired documents and called back again it took 8 mis to connect again the same person Mr mohammed.
after the security check he said the card is closed on March 7th but you have to pay another AED 6.53.
this is the VAT charges of 3 months of my card membership fees.
my card renewal is on April 2018.
and i payed last year annual fee on April 2017.

what is happening, as being a loyal customer for over 10 years is that the mistake what i did, or as the customer is leaving let take that advantage and take all money that we can take from that customer.

please let me know what i need to do. i will pay now this 6.53 but please make sure there will be no other payment after this.

now please don't charge another amount as an interest for this amount or fine on this amount on next month on the statement.

really sorry that i took service of citibank, i will never make this mistake again in my life.

thank you,
Sameer Ali
[protected].

I received an email from you today that I was invited to apply for a friendship reward card or some name like that and it Implied to me that I would get it, i applied and got denied, i called customer support everyone was nice but the supervisor he was short, not nice, cut me off, rude that makes twice this has happened last summer I was pre qualified for a credit card i applied got denied i called customer support she was very rude and very unhelpful that makes 2 hard inquiries on my credit report by being misled by Citibank I like my secured card very well, I know my credit isn't the best low 600's but I am trying to build my credit if this is the way Citibank does business I may just consider paying my little secured card off and cancel it and move on, i can get another one of them anytime I don't want to because I really like it and it's a shame but I don't like the misleading capital one has never done that I started with there secured credit card and later I received prequalified offer and got a good rewards card like they said I want to think your company isn't supposed to work like this but it does and it don't work for me so I love your secured card, don't like the misleading, and half of costomer support has been rude and very unhelpful sorry so lengthy

My name is Pedro luque meras, [protected], miami, fl, 33145, I have received three letters of threat to block the account, the first I went to the nearest branch, called and nobody knew anything, the second letter call the number that appeared there, they put me with the right person and after some questions they told me that everything was fine, the third letter, finally they told me that I had to send a copy of the residence, I went back to the branch and they sent it to me by fax, summary: I have My account blocked a week ago and nobody knows anything.

On Friday, April 20, 2018, I went to deposit my work check at the bank on 2022 S Archer Ave Chicago IL. After depositing my check in the ATM I went to the teller because my account was blocked due to an overdraft on my account. In the process of trying to get my account unblocked the teller states that she can't honor my request because I deposited my check in the ATM, in the 20+ yrs I've been a customer I have never had this happen to me at no time have I ever had an issue with unblocking my account using the teller the teller in question is named Li Li mie or me or Mi I can't be too sure of the last name. As of today I'm very upset.

I have a cit iadvantage card. I rarely use it because of the following issues that the bank must take some part of the responsibilities:

For three years now, I have been given the runaround by both american airlines and cathay pacific airlines, but these two are only the beginning. This problem is with all the airlines and banks that are associated with the credit cards...
The banks advertise for credit cards offering thousands of air miles, if you will take their credit card. They run ads stating that you can fly anywhere with these free miles and enjoy other countries, so they want the customer to spend a lot of money on their cards to build up more and more miles.. Now comes the "catch 22" with this scam. People accumulate air points but when it comes time to try and use them, the airlines all play the same games. American airlines says that they must wait for cathay pacific to release seats before they can assign me a seat with points. Cathay says that aa must submit for a miles seat in advance.. I am trying to make a reservation 10 months in advance so I do not have a problem.. For 3 years now, I have tried to get a seat on a flight from newark, nj to surabaya, id. And use my miles and for 3 years all seats are not available whenever I requested seating, even with an open agenda. Aa says that airlines do not release seats with miles until the last minute, in case they can sell the seat. Usually, within a few days of flights. How can anyone make arrangements for a trip and wait until two days before leaving to arrange for the flight? I am trying to take a 30 day trip to indonesia. I have 512, 000 air miles with aa and if I can not use my miles for a trip, then what is the purpose of using credit cards offering these benefits? The banks advertise as does the airlines that they belong to a group of alliance airlines so you can switch off from one airlines to another. No problem! Really? I know what cathay is doing. The airlines waits until the last minute when seats have not been sold and then they will allow one or two seats to be used for air points. So, the banks push to use their credit cards and the airlines advertise that you can use points to travel anywhere. This is to get you to spend more money with the credit cards and when it is time to try and use the points, there is never available seats until the very last minute.. If I was paying cash for the seat, I was told that I could make an advanced reservation, so why can't I use miles, which are supposed to be the same as cash? The points are offered to lure people into using an airline's specific credit card with a lie at the end...
Can something be done?

Joseph kuchs
Po box 65422
Phila. Pa. 19155
[protected]@gmail.com
[protected]

Please see below communique to prove my point

On mon, apr 2, 2018 at 5:58 am, customer relations wrote:

Our reference: [protected]

02/04/2018

Dear mr kuchs

Thank you for contacting us about your redemption request. We are delighted to hear you are planning a trip with us.

Unfortunately, we are unable to help you with your redemption request as you are using your air miles from your american airlines account. We request that you contact american airlines to help you redeem your miles on cathay pacific / cathay dragon airlines.

Please let us know if we can be of any further assistance. We hope you are able to redeem your miles and look forward to welcoming you on board one of our flights soon.

Yours sincerely

Amitkumar pal
Msc cr support officer
Customer relations department
Cathay pacific airways limited
Hong kong dragon airlines limited

[ref:_00d90qbmb._5006f1fdtzk:ref]

If you wish to contact us again, please do so by return email or call us at [protected], quoting the above mentioned case reference.

I live abroad for the past 8 years and it has been 3 months since I´ve paid my last bill (on time) and I did forget to pay on time a few times.
They decided by themselves to close my account, but I´ve a Citibank client for the past 15 years.
There is a total lack of respect and if this is the way that citibank wants to behave with clients, I will move to another bank.
Thank you

Joyce

In January I went into the Miami Shores branch to speak with Monique R. Delancy, Personal Banker, NMLS ID: 981470. I had received a notification that there was an issue with a Pop Money debit 6 months earlier that the bank did not catch and my account was debited $850.00 6 months later with zero communication to me. This debit overdrew my account and I was happy to pay it down but needed some time so Monique opened case
#R-[protected] and said she would be in touch with me soon.

It is now mid April, I have not heard back from Monique once, I have left several messages for her and emails, called customer service and escalated the matter, received yet another promise I would be called back in 24 hours before leaving the country, and STILL have not heard from anyone at your bank. I am extremely disappointed at your lack of concern for your clients. My account has since been closed while I was making payments on it, I have received letters threatening collections, my father has spoken to Monique once last week, and again she "promised" to call him back and has not. I am now in SE Asia until May and my father is trying to settle the account but no one will help him. His name is Damon Miller and he is the former President of US Bank. Will someone PLEASE contact him to settle this before you unnecessarily send me to collections because of your lack of communication. Monique should be coached as this is no way to treat a client who is doing everything to make things right.

I hope someone who actually cares receives this complaint because we do not know what else we can do at this point : (

Damon Miller is my father's name 801.597.1899 is his phone number and he is awaiting your call. I give you full authorization to discuss this matter and account with him on my behalf.

Sincerely,
Ashley Miller
[protected]

Hello, tania; sorry for being redundant - "just" that on this thursday, april 12th, I am going to "trade" at the citibank at 7300 n. kendall dr. miami, fl 33156 - my 600, 000, 000 shares of mu - nasdaq (p. s. don't worry - I already have my account :-).

And, i, eric tab nadel, must add: it is rather saddening that the "angry, abusive, jealous" branch manager at the 13608 n. kendall dr. citibank is "quite as refined as fecal matter," although; in reality; that bank manager is "quite jealous" of my micron technology, inc. florida branch ownership & is "not willing" to allow myself in his branch, out of core "putrid" behavior, in reality - yet, nevertheless, I still have my outstanding account & will most easily "work" with the 7300 n. kendall dr. miami, fl 33156 branch without any problems, whatsoever & simply, "trade" 600, 000, 000 shares of mu during bank hours into my account, in simple form, & focus. that's all :-).

Oh, & yes, I shall, with no uncertainty, acquire my bank statement for yourself, tania christensen, after the "trade," & I do "request" your fax #; although; no contest: if necessary, i, eric tab nadel, am "more than willing to take a high-definition picture;" & email my very healthy balance to you, quite easily.

Ah, the sweetness of south florida weather.

Bless; eric tab nadel
Begin forwarded message:

From: eric nadel
Date: april 7, 2018 at 6:13:14 pm edt
To: [protected]@gmail.com
Subject: fwd: from eric tab nadel - 4/7/2018

Sent from my iphone

Begin forwarded message:

From: eric nadel
Date: april 7, 2018 at 6:11:59 pm edt
To: tania christensen
Subject: from eric tab nadel - 4/7/2018

Be assured tania;

Between wednesday & friday of next week, I am selling 600, 000, 000 common stock shares of mu - nasdaq & will be "most elated" to show you the "bank" financial report 🤗.

I "only" want to make you a "happy camper," & again, I invite you, with no uncertainty; to lookup under the yahoo or google search engine: (this entry is the update!)

"eric tab nadel" - micron technology, inc. florida - amount of mu - nasdaq common stock shares ownership

(you will see: being exact, that i, eric tab nadel, retain 1, 156, 315, 000 shares of mu - nasdaq :-).

Also, tania christensen; if you wish, as well to "cross-reference" myself, again, go to www.sunbiz.org & under "search records," then enter under ein/fei # - [protected].

Bless - eric "ricky" tab nadel & spouse of nine calendar years marlene roffe!

& p. s. again; you will see a "most healthy" bank account, even after "capital gain" taxes are paid-in-full - (handled by max a. cohen; cpa/pa - of 7600 red rd suite 334 miami, fl 33143).

& "sigh," again, I am interested in two estates in tahiti beach island road - #12 & #20.

Again, hugs & kisses from marlene & i;

Eric tab nadel