Citibank
Reviews and Complaints

I want to tell people how incompetent customer service people are at citibank. I want to transfer money from citibank FD account to citibank savings account. Over the last 15 days, everyday I have talking to citibank representative to tell me what form do I need to fill, each one told me to fill & upload a form online which I have been doing everyday and it gets rejected every day. After uploading forms 4-5 times & getting rejected, I again called them & now the new representative told me that what I was told previously was incorrect and I am supposed to send form by postal mail. These are just bunch of incompetent people who don't care of customer service. Did they not know that I am supposed to send form by mail.
These people I talked to are:
Shilpa Kewal, Sarat Kumar, Arvita Karmarkar, Robin Miranda.

In another case, I called them regarding repatriation of NRO funds & they told me somebody will call me after few days. I get a call from Suresh Babu after 10 days who told me he will send me email with all the instructions which I never received. This has happened two times.
I requested to talk to the manager who refused to talk to me saying that he is busy. I can't believe such a poor customer service.

I plan to take out my accounts from out of this bank ASAP.

Hi,
I just spoke with Michael Combat's office regarding the horrible treatment I have had in the past 48 hours. I am trying to pay off an account that was included in our refinance of our home. Now mind you I only have the 1st 12 digits of the account. I have no record of the last four numbers at all

I have a check made out to Citibank Universal from Wells Fargo, but I need the past 4 numbers to make sure it is credited to this closed account. I called support yesterday @ 12:45 pm PST and the representative was going to fax me a copy of my statement with the last four numbers, he did that now I have the number and four X's no numbers

If I do not receive this information I will make sure the auto payments your now receiving are suspended because you are refusing to let me pay my bill.

I have furnished all security question to agents but yet they refuse furnish me the compete account number to pay this account off. This is not rocket science and I appreciate security, but this is a closed account and I want to mail the check, the check is from Wells Fargo WFG Mortgage Title Company to pay off this account.

Please call me, I have no time for letters .

CitiBank # [protected] xxxx

I am a disabled and pregnant woman. I walked into the Citibank branch in San Bruno, Ca 94066 today(3/29/2018)- at about 1pm, and I waited patiently in line with 3 other people ahead of me. There was only one teller who was tending to the customers in line, her name was Florence, who happens to be of Asian decent.
When it was my turn to be assisted, I politely asked to have three of my bank statements printed out. Florence seemed irritated because there was already other people waiting behind me, she told me that I coukd have printed my statements online. I insisted on waiting patiently for my printouts, and Florence did not look too happy about my request. Finally, when she completed my request, I was going through my printouts to assure that nothing else was missing, she yelled at me and told me to move aside because there are other people waiting behind me. I was in shock by the way she spoke to me like that. I am also a Citibank customer, and there should never be a situation where an employee would ever speak to a customer in that manner.

I walked out of that San Bruno branch in tears, because I am disabled and pregnant and I couldn't believe a Citibank employee was treating me, a customer in such a horrible manner.

Thank you for your time. If you have any further questions, please do not hesitate to contact me via email or phone - contacts are listed below.

Madonna E. Calabia
[protected]
m.[protected]@yahoo.com
[protected]@gmail.com

My husband went to make a $1, 570.00 in his Citi Bank checking account at 8:00 AM on 3/23/18 through the ATM before heading to work. The ATM spit out a receipt saying "I'm sorry. Because of technical problems, I can't return your cash right now. This piece of paper doesn't specify the amount that was just deposited at the time. When he checked his account the account stated $0 dollars. He waited 2 more hours till the branch open to speak to the branch manager. During this time he had to miss work. When 10am came around and the branch manager Reina Hernandez arrived she simply told him that the branch has nothing to do with the ATM and that this happens often. Completely wipe her hands and wanted nothing to do with it. She didn't lift a finger to try and help. She went inside the bank and went on about her business; she didn't even provide my husband with the customer service number. My husband called the number on the back of the debit card where he was told he was going to have to wait 10 days and they couldn't do anything about it. I consider this theft from Citi Bank. No one wants to take resposibilty and do anything about resolving the problem. My husband told the branch (#518)"manager"he was going to call the cops and she simply answered"okay called me when they get here"as my husband waited outside the branch. The police made a police report and recommended to my husband to file a civil lawsuit against Citi Bank which we have already contacted our lawyer for this matter. Our bills are completely on hold due to this and we are being charged late fees. We have contacted every number we could find and search on the internet and everyone has given us the run around and told us that we have to wait 10 days and that a investigation has been open. As I did some research I read that a lot of other Citi Bank customer have has the same problem several times and no one has resolved their issue either. This is the most unprofessival bank and incociderated people to ever trust with you hard earned money. As per the branch (#518)"manager"Reina Hernandez once I came to the branch to get an explanation why couldn't she just open the ATM and withdraw our money that was in limbo and we need asap to cover out due bills, she was the most unprofessinal branch"manager" we have ever dealt with. She refuse to help us with anything and actually threaten us with having to close our account. She just repeated that this happens all the time and she can't do anything about it. She mention that they have a company called brinks that comes once a month and she knows nothing else that she can do for us as she walked away smiling and got back to her personal call in her office. She said to me that she would have the cops drag me out of the branch (#518) if she had to. The nastiest person I have ever come across in my life. I thought managers are there to help the customer and see if they can reach a solution to the problem at hand. This woman didn't lift a pen to help instead made threats, claimed this happens all the time at this branch (#518) and she smiled to me and my family as she walked away. My husband spent an entire day trying to resolve this horrible matter with zero resolution. He had to miss work which means more money loss due to this horrible matter. Today is 3/27/18 Monday and we still have not gotten our money back. Again this is theft from Citi Bank. We have called customer service and we have been hung up on and given the run around over and over. We have yet to cover our pass due bills no one is willing to help. I have some family members that have Citi Bank and theft will be closing their accounts due to this disaster and deft. As I mention we have contacted our lawyer and will take this to court since we feel some one is go to answer for this mess and theft.

I was having a surgery coming up on march 19th, 2018. As i was at the hospital Lenox Hill NYC, on March 16th, i was trying to process a payment for the amount needed of 2, 000.00. The process payment at the terminal say declined. I tried again along with the receptionist clerk helping me to process the payment for the second time, was declined. At that moment i called the bank to verify the using of my debit card was genuine. The representative tried to help me but still payment was keep being declined. I asked to speak to a supervisor, she tried to help me to resolve the problem saying was a matter of proving the right person using the account, i was getting frustrating as my surgery date was approaching, i need this to be done, well nothing was resolved even when was proved that the account was mine. I left the hospital office very dissapointed at Citibank and the way they handle my money. The next day Saturday 17th i went to one of the branches near my home to talk to one of the Rep, i was with him for at least 25 minutes trying to fix the issue. Afyer going tru my account and the system He assured me everything was good to go. When the day of my surgery came i went to the financial dept to process the payment before my schedule appointment for 1:00pm started. The same thing swipe my card was declined. Was very worry, totally dissapointed and upsept. No good business at all. Was never expecting this kind of bad business specifically, being with Citibank for years. Finally, i had to use my Discover credit card to cover the whole amount of money for my surgery to be done. I feel i cant trust on my own money in my city bank account. Im very dissapointed. Ready to transfer and do business with a diferent bank.

the card never got sent to my house so I don't have a number to pay my bill. I know they have the right address because they mailed me a paper saying it was past due but no account info in the letter. The worst part is there is no way to get a hold of the sender. The sender of the letter "G.Stevens" vice president gave me a bogus number to reach him at. I cant get my account info and I cant pay my bill because i cannot contact these people.

I transferred February 13, 2018, $6, 000.00 from our account with bic: genodef1s12 - iban: de13 [protected], to the account of Daniel's Development Group Inc. with the Citibank N.A. Routing # [protected], Account # [protected], 700 N Brand Blvd. Glendale, CA 91203.
The funds, ($6000.00) were not deposited into the account of the Development Group Inc., 18541 Sherman Way, Reseda, CA 91335, to this date; after a period of 37 days.
I filed an investigation request with our bank bic: genodef1s12 on march 09, 2018, at a cost of Euro 50.00. Thirteen (13) days have passed since the filing of the investigation request an we have no response from your company.
I do expect an answer to this complaint by Tuesday March 27, at 12:00 eastern daylight time.
Additionally I expect to be made hole again by transferring the equivalence of Euro 50.00 (at 1.232645 as of 3/9/18) into our Bank of America account # [protected], Washington / Centinela Branch, Los Angeles, CA 90066.
I will file this complaint with the cfpb on Tuesday March 27, after 12:00 eastern daylight time, should either of my two expectations fail.

Sincerely,

Paul D. Michel

When our personal account was blocked, we called Citibank & they told us they were going to closed our account because they reviewed it & thought we were using our account for business activities. However, we still had a business account so we decided to deposit or tax refund into that account. They closed all branches in MA, NH & RI, so our closest branch is in CT - 2 ½ hours away. When we went to the branch in Bridgeport, CT we were told our personal account was not closed, we just had to deposit money to bring the balance up. So, we deposited the check and were told the funds would be available the following day. When we tried to log into the account the next day, we couldn't. We called Citibank again & were told our personal account was closed! Even though they told us it wasn't going to be closed. We drove back to CT to get the check back but the branch was closed because of the forecasted snow - but there was no snow on the ground! We drove back up the following day to get the check & we were told the check was sent to us overnight & they gave us a UPS tracking number. We called Citibank again & were told it would take 5 - 7 business days for us to receive the check! Ugh! We continued to call Citibank & each time we were told a different story! It's been 12 business days & we STILL haven't received the check! This is unacceptable!
That's our only source of income - we can't feed our kids! It's our money. It was YOUR error, not ours! Send us our check now! Send it overnight!

I made the payment thru atm in my credit card. But the receipt came out printed technical issue and couldn't return my cash right now. And call customer aervice center. I called customer service and these people transferred me from one department to another for 1 hr 15 mins. And still couldn't figure out what to do. And finally asked me to go to the branch where I used the machine to take care of this issue. This bank sucks as Hell. Citi bank just has name with lot with lot of dump and under skills people. I will give zero to this bank.

Hello, I called to report a stolen care today. I also let the young reciever at your end know that one of my cards seems to be fishy (I am paying monthly payments for a card I don't beleive I have).. (on-line banking issue). She was confused and transferred me to someone further. This lady is Anna employee # V f b 4 x w t.

She had an attitude of refusal to everything I said? It was so strange. It was as if she was paranoid of me the entire time a made a statement. Her attitude was also a "looking down upon you" attitude. I was very shocked at what I was recieving from citibank's end?

This conversation was an embarrassment to our country. Very honestly, embarrassing. All I needed was help regarding a CC that I'm paying payments on YET doesn't seem to exist. I do still need help on this issue however it was very important that I report This employee in the midst of my problem situation here.

PS: I also had to repeat my cc number to Anna 3 x because she wouldn't (or couldn't) listen well (it seemed). That's a bit beside the point though?

I located this employee at the citibanks ph number: [protected]
The team there seemed childish/unTrained.

Sincerely, Lieu-Lieu Star

February 13, 2018

Joanna Baatz

Executive Response Unit [protected]

Citibank Office of the President

PO Box 6000

Sioux Falls, SD [protected]

CitiBusiness Account ending in 9551

Dear Joanna Baatz,

I have received your Feb 5, 2018 letter on February 12, 2018.

Your letter is misleading and incorrect. It indicates that you have not read our information submitted and that you are not making a good faith attempt to resolve this situation.

First, I did receive a voice mail message from you and I returned that call. I also left a voice mail message indicating that the number you called was my cell phone and it would be better if you could call my office number which I also left or you [protected]). I explained that I turn my cell phone ringer off while I am at work. I told you about The information below, specifically that the Tip and Tell indicator was activated and that the oven was not received in good condition. You did not call back until about Feb 1, 2018, but you called my cell phone again and left no message. I did return the call and left y0ou another voice mail message.

Second, I never nor did my son indicate that the shipment was in good condition. We noted that the ‘Tip and Tell Indicator" was activated demonstrating that the oven had been tipped over during transit before it was delivered to us. This was noted on the delivery bill that was signed by the driver and my son. A copy of this was included in our claim.

The driver was in a hurry and just left the crate (telling my son that the "Tip and Tell Indicator) note on the delivery bill would be sufficient if there were any internal issues. The oven was difficult to uncrate and remove the wooden crate material so it took us a few days before we could unpack the oven of and perform an internal inspection. After uncrating and inspecting the oven we contacted merchant by email indicating there were problems with oven. The oven showed images of a significant number of scratches, indicating the oven was not new and had been a used and repackaged oven or damaged in warehouse or shipment.

We tried to use the oven, but it did not function correctly (we do not know if these were shipping damages or manufacturing defects).

Therefore, the oven was not delivered and received in satisfactory condition. The oven had marks on it externally and the oven did not function correctly. We told the merchant that we wanted to return the oven because of the damages and the merchant agreed to take it back. First, the merchant asked us to prepare the oven-packing crate for return shipment and we told them we did not have the carpentry skills necessary to prepare the oven crate for return shipping. The merchant asked us to locate a handyman to prepare the crate and we told them we do not know a handyman that could do the necessary work. Finally, the Merchant told us they would look for someone to assist with the crating of the oven for return---that is the last communication we received from the Merchant on Sept 8, 2017.

We want to return the oven to the merchant and they should be responsible for creating and preparing the oven for shipment and for shipping costs.

Tim Truitt

San Diego, CA 92131

Hi,
I have Citi Business account for over an year now, I have online tech support business and I receive Money via different merchants account. I had no problem or complaints till last month, when my account went overdrawn, My account was blocked right away and Citi also blocked my personal account with $12K balance in it. Since my account was blocked I could not see the transaction online to see the exact negative balance anyway I brought my account to positive, but it was still blocked. after calling million times and going to the local branch where manager could not help us, as she had no clue about what is going on. Finally we were connect to Mr. Dennis ( head of Commercial Fraud Dept) from California, now he is telling me, since I was using E check company for last couple of months and I had around 40 checks bounced, he will hold my personal account as collateral, incase any other customers complaint and wants a refund. He said people are calling for refund and stating it was a Fraud Transaction. I tried explaining to Mr. Dennis that it is not fraud as I have Call logs for every check, which was deposited in my account. but he was not willing to listen, he told me that my business is fraud and I getting dirty money in my account, which Offended me. I do not care if CTI hold my money for next year, because I know if you do, end of the year you will have to pay it back to me with interest. but what troubles me is, why this was not disclose to me at the time I was opening an account, the manager never told me that if I have a certain percent of checks bounced, CITI will hold my personal funds ? every company I have done business with in past disclose their rules and regulations and clarifies all terms and conditions. I do not trust CITI at all now and I will close all of my 5 business accounts with you guys and on top the way your Representatives speak with your customers is ridiculous. I had a good impression about CITI bank, which is ruined by your Employees. I will make sure I spread this news to everyone I know personally and over all my social media accounts.

Thanks,
Sonam Verma
Revwire Tech
[protected].

I am disgusted with Citibank. I have been a customer for over 5 years and cannot believe the shabby treatment I have received. Back in December, 2017 I submitted forms that were requested. I received a threatening letter in January, 2018 that my account would be closed unless I sent the same forms again. When I did this again on February 5, it still was not good enough. I was asked for the same information again, this time without attaching any forms and asking me to fill in information in sections of the Beneficial Ownership Declaration that have nothing to do with what was being required.

I called customer service and got no where with them. I asked to speak to a supervisor and was told I would have to wait 24 to 48 hours. I have less difficulty applying for a loan and certainly less paperwork. It seems that you are doing everything to encourage me to close my account by this kind of treatment.

I opened a fixed deposit with Citibank NRI a few years ago. They have started sending the tax forms to me only the last two years, but they are unwilling to explain either why it has started just now, or what is the breakdown of the calculation.
a. They don;t have an email address where I can send my concern to
b. Their automated phone line is horribly designed. You can never get to the right option. If you spend one second too long to look for your card information, the automated system disconnects.
c. Once you get to a person, no one is cooperative. For over a year now, I am trying to ask them to help me with my account but they are unable to. Everyone has a different version of how the system operates
d. I asked to speak to a supervisor and they said no one is available. They said I need to send a letter to some place to update my phone number to the account so they can call me back. Even though I have another account with them where my phone number is listed.
e. I asked what are the options to close my account and the agent said he cannot make any suggestions !

This is the WORST banking service I have ever seen anywhere.

My Name is Edward Y Khoshaba, i live in 19 Parklands Circuit, Elizabeth hills 2171. My contact number is [protected].

My incident occurred on 03/11/2016 and on the 04/12/2017.

I have paid $400.00 on the 03/11/2016 and $350.00 on the 04/12/2017 at the Post Office located in Fairfield heights 2165.

On the 05/12/2016 i received a statement from Citibank stating that i have not paid the required amount which i have on the 3rd of November 2016. I received the same statement for the period between 10/11/17 to the 10/12/17

I have attached the documents required to proof t.hat i have made a payment in the Post office of $400.00 and on the back of the statement shows the amount that i initially paid.

I called up and spoke to a customer service person called Bonna. My account has been blocked because of an alleged fraud. It is Sunday night at 10 pm. She told me I have to wait 1 hour for a message to arrive for me to be able to unblock my account. Its completely unacceptable and her customer service skills were awful. I ended up in tears. She made me feel belittled and helpless.
She should be taught how to help clients and not just read from a script and be outright rude. There should be other ways to unblock my account that take less than one hour, especially this late on a Sunday when I have work at 5 am. All I want to do is pay my urgent medical bills. Citibank has blocked my account 4 times in 3 months since I joined them and the service has been shocking-the worst of any bank I have ever experienced. They should never block my card again unless I call them to say it has been stolen. This is unacceptable and unprofessional.
Date 01/28/2018. Called from Chicago in response to a secure message sent to my online Citibank account.

They post a cheap rental price, and at the back end, demand a huge deposit of over US$2, 000 each for Damages Waiver and Theft Waiver for which no customers will pay.

The result is the customer is forced to pay for the insurance for the and the make a huge profit from that.

This is unfair trading method.

They should be stopped from doing such business. Thank you

Citibank is engaging in fraudulent business practices with the way the debit/credit transactions are processed. They delay the posting of cash deposits, their app mysteriously deletes pending transactions and show the amount as available, allowing for charges to go thru then 24hrs later they 'post' that pending transaction causing an overdraft fee to be charged.

Hello unit,

I would like to report Mr sushil kumar from Citibank collections department Chennai ... the call was handled very badly ... total irresponsible behaviour .. I kept asking for NOC but sushil did not even verify my email once . Plus he asked me to call back again on Monday . I spoke rudely and told him he doesn't know Citibank professionalism and asked to speak with supervisor. Unfortunately his supervisor Nitin was so damn casual that he didn't even explain a word to sushil and said he will check regarding NOC since it's initiated from their side and get back to me .
After few minutes I called back again to inform that I checked my email for NOC and it's not come then that sushil in such a stupid display of behaviour does not even professionally verify my email to reconfirm and handle the matter instead he arrogantly says that Madame would u again like to talk with my supervisor .
Citibank being a professional bank always ensures good employee output . If executive is so comfortable in transferring call to supervisor happily and neglects customer it clearly shows that mr Nitin is not briefing seriousness in his team members . We customers don't call to trouble the bank . We are just expecting better trained and mature collections employees rather than utter stupid sushil kumar type who are a shame to Citibank image . briefing him further is good for his career only .. He needs to be patient with customers rather than acting immature .

I'm being discriminated against and treated like a criminal by your branch supervisor Yolanda Web when I'm trying to perform business at my local Bank (Citibank) located at 885 Flatbush Avenue Brooklyn, NY. First she closed my account and told me that Citibank wasn't interested in doing business with me but when I went home that day I called citibank customer service and they said citibank never said that and I can go back to local branch and re-open my bank account to which I did and I've been getting terrible service ever since. I'm being judge when I'm only there to do business. Today 1/2/2018 I was refused a business account and embarrassed by the bank Supervisor Yolanda Web when she had the security guard come to escort me out as if I was a treat to the public. She can be in my Neighborhood working and blocking my growth and my free will to the pursuit of my happiness