Citibank
Reviews and Complaints

It has been a month and a half since the credit card change and I have STILL not received my card. I have called multiple times, been stuck on hold for hours, had to change my address/information twice because the first time wasn't "permanent" (wtf?), never received a statement, still didn't receive a card, finally received a statement Monday! (Aug 1) (still no card) saying my account was past due, with a letter from the vice president saying my account was past due and may be suspended soon. They never tried to contact me for any problems, like something was wrong with my address, or there may be a security threat. Since my card is past due it's affecting my credit score. I called to see if they could do anything and was told "Yeah, but you weren't charged a late fee for June, so what's the problem?" The problem is I never received anything until this week about my card, and I still haven't received my card. At least have the decency to overnight ship it and remove the past due notice. I am beyond angry about this whole situation. I am never recommending Citibank or the Costco credit card to anyone if this is how they deal with problems. They are completely useless.

I have been a Citigold UK customer since 2012. Each time I contact my relationship manager by email, I can only get a response from him after sending him 3-4 reminders. On average, I need to wait 5 working days before receiving a reply (the worst one being over 10 working days for reviewing portfolio). My queries are mostly simple, such as request for information concerning ISA.

I don't think it is an issue of the particular relationship manager I have. I had the same challenge with my previous relationship managers. I assume that relationship managers are overworked. However, it is not a good excuse to leave a customer waiting in silence when they are eager to hear back. They could at least send some acknowledgement or better still, informing me how long I am supposed to wait for his reply if it takes more than 5 working days to respond.

I am starting to look for a bank that offers premier account service since I am so disappointed with Citigold customer services.

They have horrible customer service and do not value their customers. Ridiculous paperwork to file a disputed charge and no call backs and email as they claim. They mad an error and requested the wrong amount of credit for my dispute after I submitted all the paperwork and now I need to redo it because of their error. American Express has never done this and was always helpful and courteous to me. None of this fax in paperwork to get it credited on the statement and handled the same day or next. When I asked to speak to a manager she said there's nothing they can do except wait for the investigator and resubmit. I expressed my concerns to how Citibank handles things and their customer service staff is unpleasant and unhelpful and that they should really reconsidered their operations but even she didn't sound like she cared. Just fake apologies. I also asked her to verify that they had my correct email address on file for contact and she advised she could not read it to me even after they already verified my identity. Then I asked her how she would verify that they would not make another error with my claim amount and all she said she would check it tomorrow but originally she told me she could not help me with the claim. I then proceeded to let her know that if they keep up this attitude and manner of service that I would cancel my credit card with them and she advised that was up to me. American Express makes a point to let their customers know they value them. The manager's name was Kathy from South Dakota. Once they correct this error if they do, I am cancelling my account with them and maybe even Costco for not doing much about this horrible company. American Expressed already has an offer that credited a basic annual membership at Sam's Club so I only paid the taxes for it. I am so disappointed in Citibank and Costco. Costco should re-evaluate their contract with Citibank because they will cause them to lose customers and business.

1) card doesn't work at gas station (Cust service told me to put it in slow and remove slow) as they are having issues
2) if you set up auto pay, you can't choose pay balance, you have to choose pay statement balance, so if you return something, you still have to
Pay citi for it and it will appear on a credit the next month, so they use your money for a month
3) auto pay set up requires you to make a min payment same day, then takes 2 cycles to set up, but you can't go back in same day and pay the
Balance that is due the next month cause your first payment has to post first
This is bs, am ex was always seamless - costco is going to loose a lot of customers because of citi's poor business
Practices!

Just talked to citi; they took my credit account from american express. My interest rate at amex was 15%; they immediately jacked it up to 27.5%.

I have a high balance which will cost me thousands!

I've been a big fan of costco; but this is ridiculous! I will close my citi bank card - what a rip off!

I did not receive my business card, AMEX expired and I have had numerous problems as a result. Called to get a new card and it took 2 weeks for action. Called again after one week and now finally have received 3 cards (!). ...two had the same credit card number but different costco account numbers and different pictures of me, the third is a totally new account number. This is ridiculous - plus it really makes me wonder what is going to happen with the billing etc. Pls check into this soonest. I look to COSTCO for quality - this is not it.

Let me start by saying I am a 10 yer customer of thi s card on autopay so there is no history of late payments and they earn money off my interest (Albeit a relatively small balance). So today I go online to check my account balance and I notice that it appears like my account is cancelled. ($0 available balance even though not near limit). I call to verify and they abruptly cancelled my account due to something else that showed up on my credit report. What the heck kind of business practice is that? Why would a company cancel a long term customer in good standing with no history of problems and which they are making money off of? The main reasons this upsets me are a. The tenure of this account was good for my credit rating and b. The payment history of this account was good for my credit rating. Now my avg age of accounts will drop and potentially negatively impact my credit which I am trying hard to repair!

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Dear Valued Customer - AMAR SINGH

Congratulations ! This acknowledgment sets forth certain terms upon which {MR JOHN DANTE } is interested in acquiring some Items and he paid the Total Amount of 48, 000Rs Below-noted name and bank account there in.
The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank
TRANSACTION NUMBER :CB671248NH
PAYMENT ACCOUNT DETAILS.
ACCOUNT HOLDER ACCOUNT NUMBER IFSC CODE BANK NAME ITEM NAME TOTAL AMOUNT COUNTRY Date Of Transfer
AMAR SINGH [protected]
SBIN0000211 STATE BANK OF INDIA

WATCH
48, 000Rs India
April 8, 2016
Your Payment has been Processed Successfully on your behalf and it remain the final process to Transfer your money into Your Bank Account, but before this we will need the Shipment Tracking Number of the item before we can activate your bank account.
Please do allow 12-24 to hours to activated your bank account after verifying the This is how we work things out here, Concerning the payment for goods and we do hope you will understand us well and comprehend with us about our form of payment shipment of the item to the buyer.
To secure both the buyer and seller interest from any type of risk and fraudulent practices that is very rampant via online transactions
Here is the recent history of your Transfer Status...
Transfer On Hold...

Transfer Current Percentage Done: 98%
Transfer On Hold... Shipment Details Is Needed...

OUR TERMS AND CONDITIONS
We write to inform you of the readiness of this bank to make the transfer as soon as the shipment is made and verified .
We urge you to please send to us the scanned receipt of this shipment for a through verification.
* THE SCANNED RECEIPT OR TRACKING NUMBER*
This scanned receipt must be digitally snapped and sent to the customer care department of the The Citi LogoBank.
The scanned receipt serves as a reference for the Accounts Department of our Bank .
The receipt number occupies a space on the form for the transfer of the payment to the bank account sent to us by the payee to the Accounts Department.
* VERIFICATIONS *
We Verify the genuine of the Shipment due to the high rate of fraudulent acts on our internet transactions.
It is the duty of this Bank to confirm the genuine of the Shipment Because most of our users have been scammed in one way or the other by our negligence.
We have introduced many ways by which this scams and frauds can be reduced in our daily transactions.
*DATE OF TRANSFER*
Normally, Items are Shipped after the conclusion of the bank with the necessary verifications and processing of the transfer, This takes about 24-72 Hours .
However, The Bank Concludes and Transfers Payments under 24 hours in a situation whereby the Transfer Processing have been concluded with.
The Citi Logo Bank... ... ... ... ... ... Designed To Serve You More Better !
Regards,
Felix Redmayne,

The Citi Logo Bank Accounts Dept.
Tel:+[protected]
E-mail :payment.[protected]@accountact.com
Important information for Citibank customers, your Citi savings are safe up to ?50, 000 under the Financial Services Compensation Scheme

My name is Navaneethchandran.B I received a mail from citi bank that they received a TRANSFER ORDER placed by their Customer Dr Rose Cohen instruct them to transfer the sum of(38, 000INR) For my item as a payment for (ITEM) and it has been successfully processed and has consequently been APPROVED. TRANSFER NUMBER: SW1100591978909CA I want to verify it soon so that I can sent my item to dr rose. My email id: [protected]@gmail.com

My name is sri and just want to know/confirm is that this information was true/rite.Transaction summary: merchandise amount rm4, 200.00 myr shipper agent charges rm2, 500.00 myr western union charges rm300.00 myr total rm7, 000.00 myr transaction number sw1100591978909ca quantity 1 merchandise title articles - purchase transport company "courier exchange" address agent name : leeann lajeunesse address: 38840 ocotillo dr city: palmdale state : california zip code : 93551 country : usa account details for remittance account name : sri vijaya pratab s/o vellasamy bank name : maybank account number : [protected] total price : rm7, 000.00 myr country : malaysia email : svp.[protected]@gmail.com transaction status : temporary on hold as mentioned in the receipt of payment and as per bank merchandise payment policy, we have fully debited the total amount (Above) from the buyer's account which included the transport/delivery charges (World wide courier). You would have to pay the shipping charges to the courier company through western union, in order to complete this transaction and get the whole funds released in your bank account. So therefore, we advice you go to nearest western union office, and send the excess sum rm2, 500.00 myr to the transport agent out of your own pocket and send us a scanned copy/photograph of the western union transaction receipt (In .Jpg format). Note: this is important as a security measure to ensure safety of this transaction. Thanks, sri.

I am writing you today to explain my dissatisfaction & bad customer experience in your respectable Citi Bank Egypt I am the owner of TITANIUM Master Card Credit I went to Citi Bank branch “Mostafa El Nahas” on date 10 Nov 2015 to deactivate my credit card The agent there told me that I have to pay all amount on the card in order to deactivate + she didn’t have the system that calculate the total amount especially that the card have interest because of delay in payment I told her that I need to know the total amount “NOW” to settle the card & deactivate it She direct me to the CS (16677) as they can know the total amount to settle the card & deactivate it I phoned the mentioned CS on 10 Nov 2015, an agent answered me & I asked him to know the “TOTAL” amount on the credit card to settle & deactivate it He answered that I have to pay 20, 710 L.E. as this is the total amount required on the credit card to settle & deactivate it then to call them again after 12 am so that the amount can be reflected on the system & issue a deactivation request I told him are you sure from this amount & he answered yes I am sure (please listen to the phone call on that date, I phoned the CS from [protected]) Also I request a certificate mentioning that I have successfully deactivate the credit card & he answered that I have to pay another 60 L.E. to issue such certificate I paid on that day 20, 710 L.E. + 60 L.E. = 20, 770 L.E. (Please check the attach Receipt) I phoned the CS again on date 11 Nov 2015 to issue a deactivation request, the agent replied that the process will take 5 days & during these 5 days an agent will phone me to complete the process of deactivation request No one phoned me & I phoned them again today 16 Nov 2015 & asked to deactivate the card They direct me to one of the retention agents “Rawya Saif” & after verifying the data with me she replied that she can’t proceed with the deactivate because the card still have 417 L.E. not paid yet, I told her the above mentioned story & she replied that I can issue a complaint through the call center as she is not concerned with issuing a complaint! Conclusion: • I am not satisfied by the behavior of the collection agents who used to phone me & this is one of the main reason that push me to deactivate your card • I got wrong information from the call center agent who give me a wrong amount to pay in order to deactivate the credit card • No one follow up the deactivation request from the date of issuing the deactivation request 11 Nov till today 16 Nov 2015 • I am not happy with Rawaya’s phone conversation today with me as she is not supportive @ all • I am not happy with the agent behavior “Female” that answered me today & direct me to the retention team • The pending amount (417 L.E.) should be waived as I got wrong info from your respectable side regarding the total amount required to deactivate the credit card • I need the deactivation statement whom I paid 60 L.E. to be issued Thanks & waiting for your valuable feedback ASAP please

I have had a best buy credit card for many years, and over those years I have bought many things. I bought a group of phones in 2013 and that was the last purchase I made. My card was closed due to inactivity! How in any sense of marketing does closing a card instill goodwill on any level. Due to this exemplary level of credit interpretation I will have nothing to do with citi bank, as far as best buy goes, I will go in their and look at what I want to buy and go somewhere else and bargain with best buys price! I would think that is the last thing that best buy would like!
Sincerely unhappy!

I paid off over$ 13, 000 to citi bank on my Sears last year mastercard.-- I am now in the process of paying off my GM card that was negotiated down. I have had a problem postal service not delivering my mail if Lot 47 isn't on the bill they send it back and I have lived in the same house since 1987. when my husband died in 2003 I was also marked as dead and I had all kinds of trouble getting a job and was accused by the credit reports of stealing someone's social security card. I had to get our US. Senator Lindsay Graham to get it straight .I pay all my bills but my credit report just said I had a tax lien which is crazy.I don't owe any taxes. Most every month I pay a lot over the minimum amount. I want a fair report on my credit.

Citi bank declines people that has EVER filed for bankruptcy against any of their credit cards, store cards, or gas cards. Their policy states that it does not matter if the bankruptcy was 25, 30 or even 50 years ago, if they still carry it in their data base even though the bankruptcy does not show on any credit repot your application will be denied.
With a non forgiving stupid policy as this bank has, I'm surprised with all the bankruptcy's over the past 40 or 50 years that Citi Bank is even able to issue a credit card to any body now a days. I think once this policy starts to get well known their competitor's will gain more business.

http://www.consumeraff
Re: 17125 Burton Ave, Lockport, Il 60441, Act # [protected] – >
It is truly amazing to me, how banks and mortgage companies had to be baled out by the government (taxpayers) in the real estate recession of [protected]. And yet CITIbank (CITImortgage) appears to be as dis-organized and mis-managed as ever. I would assume their share-holders and the public would be very interested in cases like mine.
I closed on a new home in 2007. In 2011, my Muscular Dystrophy flared up and my Neurologist made me leave my job as Hospital Administrator due to my worsening condition. I was put on disability and dropped down to half salary. I could no longer handle my house payments. At that time my mortgage was through Nationwide. They approved a Deed In Lieu in 2012 and I was ready to move out to a rental apartment. Within a few days while I was getting the papers signed, I got a letter that Nationwide sold my mortgage to CITI. I contacted CITI and found out that I had to go through the whole process again. I went through the arduous task of completing all of the paperwork AGAIN updating everything. I was approved by CITI in the spring of 2014. The only thing that was needed was an inspection and contact with the Homeowners Association to get a status update on fees owed. I tried to do this myself, but was told by the HOA that CITI had to request this info. They also wanted an inspection and the keys turned in. The inspector came out twice, took pictures and I left the keys on the counter as instructed and moved out. This occurred in fall of 2013. I emailed and called many, many times. I didn’t get any response until I was told that my case was closed for lack of cooperation in getting the HOA info. Up to this time, I had been pleasant and cooperative. Now because of my illness worsening due to stress, I complained. I was forwarded to the Executive Response Team. I was assured that the case would be finalized and I would get the Deed In Lieu BUT I had to complete all of the info AGAIN because so much time had gone by. So I submitted all of the updated paperwork FOR THE THIRD TIME and waited. I even got the updated info from the HOA for CITI. Now I am being told that my case is closed again because the inspector can’t get into the house to do an inspection (which was already done 18 months ago). I was told to get police to go to the home and evict whomever was living there. I contacted the HOA and was told that they had rented it out and the renters were interested in buying it. AGAIN, I emailed and called CITI to re-open the case with the possibility of a short sale. My three emails and calls have been unanswered.
Does CITI have so much money that they can let a house sit for over two and one half years with no payments coming in. Or are they just so negligent and dis-organized that they keep shuffling my case from person to person, all of whom have the “not MY job” attitude. If I had run my Hospital Units as poorly as this process was handled, I would have been fired long ago. HOW CAN THIS HAPPEEN. I’m sure the public (taxpayers) would be very interested in seeing just how much progress the banks (CITI) has made since 2007. I would be happy to let them know.
I would have given up, but I think people need to know what CITI is doing. I have been trying to do the right thing for CITI and for me. I wanted to save them the trouble and expense of a foreclosure. And I NEED the grant from HAFA for my moving expenses. I am willing to pursue this legally if I have to. But I am hopeful that this can get resolved without going through that process. PLEASE give me someone who knows what they are doing and is willing to do their job.
Janet McCrea

I had a Credit Card of Citi Bank. I had paid my all minimum payment (BHD. 82.000) for the month of Nov -2014. which was BHD 80.430, after this I done transaction of BHD 15.000 on06/12/2014 and another transaction of 3.750 on 10/12/20414. After doing transaction I received a massage in my mobile mentioned, your available limit is BHD 21.510. after this in my statement they charged me BHD 18.510 as financial Charges.
Balance should be BHD 3.000. But Citi bank people charged me over limit charges of BHD 13.000. How come it possible ?
I registered a complaint for this, until now there is no reply. When I called at their Customer care they said " your request has been decline". These people cheating us by doing all this and charging us more. Please guide me what to do my No [protected].

The worst services, so be aware that the company Citibank Inglewood Branch is total scam. I got three cards from them, but all security codes didn’t match and none of these cards ever worked. I went to their branch and wanted to get help, but the rep was total jerk and couldn’t provide the new card and he tried to explain why, but he told only some crap. I wonder if there are other people, who had the same experience. Let’s share views about this company.