Citibank
Reviews and Complaints

Hello sirs,

One mr broachard ndri claimed to be general manager from cofipa investment bank and his associate sonia courage powell are for transfer of us$10, 500, 000 with following contact details

Cofipa investment bank cote d’ivoire
Address: 04 bp 411 abidjan 04, abidjan, cote d’ivoire

Contact: mr. brochard ndri
Position: general manager
Direct tel: +[protected]
Tel - fax: +[protected]
E-mail: [protected]@aim.com
P-email: [protected]@live.com

Vigorously after me. now they have sent me following message which I am verbatim quoting being self explanatory. from its body you will yourself notice it highly fraudulent and suspicious asking my account details. I am reporting this matter to investigate from all angles and also advise me as I am also one of your customers here in karachi.

Since it involves your group name, I will appreciate an early action and response in the matter. as to your branch and the official named therein really exists at the location and could be relied upon for safe and further dealing. further take necessary action against them according to law.

I am sure you will oblige me with response.

Yours faithfully,

Syed israr ali
Attorney at law and
Business & legal consultant.
Karachi

Quote

From: [protected]@live.com
To: [protected]@hotmail.com
Subject: re: contact citibank london-uk
Date: sat, 3 jul 2010 14:25:23 +0000

Attention: mr. syed israr ali, date: 03/07/2010

This is to confirm the receipt of your e-mail messages and hereby to inform you that your cheque has been despatched to our international consulate in london attached to our embassy. his name is mr. james taylor as we told you earlier; he will submit your cheque to the citibank london. this is the officer telephone you will call is +[protected].

Immediately you dial this number above, it will respond in french and introduce all the departments. for example it will advice you to press one (1) on your telephone set in-case you wants to speak to any person in financial or administration department on that order. now, you have to press two (2) on your telephone set to talk directly with the bank director of the citibank or somebody from his department office.

Your name has already been submitted to his office including your cheque and all related information towards your fund final release/transfer. they will ask you to reconfirm your name and the amount involved. remember you will be requested to open account with the citibank london where your cheque will be credited for onward transfer to your account in pakistan.

Their contact details are as follows:

Ms. mary blair, telex credit department
Citibank group 334 strand london
Wc2r 1 hb, london-united kingdom
Tel: +[protected]
Fax: +[protected]
E-mail: [protected]@citibnkgroupuk.com

Go ahead and contact them as soon as possible you can for your funds payment, it is very important that you strictly follow their instruction when you contact them and keep me update.

Very sorry for the inconveniences this may or might have caused you. always note that we work to protect the best interest of our clients. quality service is our greatest concern.

Thanks for banking with us.

Best regards,

Mr. brochard ndri
Telephone: +[protected]
General manager (cofipa bank)
International remittance department

Unquote

I finally finished my last relationship with Citibank . I closed the safety deposit box. I have been very dissatisfied with Citibank every since they acquired Cal Fed who acquired Tech Fed which I opened my accounts and safety deposit box with. In general, if there is no major issue, I stay with the vendors because I am lazy and don’t want to go through the troubles to start a new relationship.

Every since Citi acquired Cal Fed, it’s one disappointment after the other. I closed most of my accounts with Citi after several disappointments with the services. I only got a joint account there because of my mom. We opened the account when the bank was owned by Cal Fed. I gave Citi another try after I closed all the accounts but did not last long. Generally, I feel Citi doesn’t care about the individual customers at all. Their clerks’ manner toward me was cold – I mean really cold.

My last cold treatment happened today when I went to the branch office to close the safety deposit box. I told them I lost one key and could only return one. They said there would be $25 charge. I told them when I opened the box with Tech Fed in 1998 I have paid $10 key deposit. I was told I would lose the deposit If I could not return the keys. Obviously, it took some argument and finally the new owner, Citi, because they claimed they did not get the deposit but finally they honored the old contract I had with Tech Fed. The clerk who helped me was rude. I was waiting to finish the business with Citi. She asked me to sign a paper. After singing the paper, I did not know that was it so I waited. She finally said that “That’s, you DON’T have to stand there”. So, I left. She could nicely tell me that it’s been taken care and whether I need anything else. No, she did not. Her attitude made me feel that I was so cheap and could not pay for $25 fee.

I had very different experience with Chase some time ago. Chase has been sending me $100 bonus card. So, I went to the branch office to check it out. Immediately when I walked in the office, a person came to me and greet me warmly. I asked her about the $100 deal she showed me the person who could help me. To make the long story short, at the end of the visit, I opened many accounts with Chase, which I probably don’t need. But, I feel I have been treated like a VIP despite I am not rich at all.

I know all services may eventually cost me but I would prefer to pay for a service when I am treated well instead badly.

In the future, I won’t do business with Citi Bank and Bank of America. But, I am happy with Wells Fargo and Chase so far.

Citicard customer service seems incapable of addressing a legitimate (and potentially serious) problem with the Citicard (described below), or of communicating logically with me. Here is a copy of our correspondence:

Me: I received my new Citicard in the mail, and had no chance to activate it before my travels began outside the United States. I am currently in another country.

On the front of the new card, there is a message which reads: "Outside the US or Canada call collect [protected]". When I tried to call that number collect I was told by three different operators (Country X, Verizon, ATT) that collect calls were blocked to that number. I then tried calling the general service number for the card (shown on the card and on this web site --" Outside the U.S. Call Collect [protected] "), but was told by the same three operators that collect calls were also blocked to that number.

So now I am surprised, confused, and have also wasted 30 minutes of my time trying to call and also writing you now. Can you please clarify what is going on here and how I can finally activate the card? I would like to use it during my trip.

Citicard:When calling our collect phone numbers please be sure to put a 1 in front of the area code. The phone number you would use is [protected].

Me: Thank you for your advice, but very certainly I have used "1" for the country code. In fact, all calls have been checked by operators working with [country X local], Verizon, and ATT. In every case I am told the same thing by the operators -- that the numbers are "blocked" from receiving collect calls. Can you let me know what to do next?

Citicard: Since you are calling from [country X] please try [country X local access code]-[protected]. We have tested the phone number and it does appear to be working. Adding the [country X local access code]is the country code for the United States from [country X].

Me: The dialing code you gave me (starting with XXX) is indeed a valid number which CAN be dialed from [country X], but it is the direct number, meaning I will have to pay for the international call myself. However, the instructions on both the sticker and on the card explain I can call those numbers collect from overseas. Is there another number I can call for which collect calls are not blocked?

Citicard: You must dial for an operator and have then dial the collect call for you.

Me: Unfortunately, we're not communicating correctly here. In your last email, you told me I must dial for an operator and then they will dial complete the collect call for me. But that is exactly what I tried to do, through three different carriers (Verizon, ATT, and country X). In all three cases the operator informed me that making a collect call is impossible because those specific numbers are blocked from doing so. Clearly something is wrong with the system and I would like to ask you for your help in solving the problem. This is NOT a question of how I am dialing the call; it is a matter of the way you have configured the numbers at your end so that collect calls are impossible to make.

June 10, 2010

Citibank Philippines
Manila, Philippines

Gentlemen and Ladies:

I am writing to express my utter disappointment over your unprofessional and disgusting treatment of a former client.

I was once your loyal member having been a holder of Citibank Master Card since November 1999 until last year when I canceled my card sometime in October in view of my relocation abroad for a new job opportunity.
Before canceling my card, I followed the step-by-step instructions of your Customer Service Representative (CSR): 1. Redeem my rewards point, 2. Pay my outstanding balance and 3. Call again to cancel my card. Two or three days before I paid my balance and canceled my card, I called your hotline to redeem my rewards points. I was assisted by a male CSR whose name has now escaped me. I can still remember what items I chose in exchange for my 50, 000+ rewards points: a digital video cam and some gift certificates. Since I knew that I would be gone by the time the items is scheduled for delivery, I even gave specific instructions on where, how and to whom the items should be delivered to.

Last January, when I had the chance to go back to the Philippines for a short visit, I checked with my friend if he received the items and he said he has not. I called your hotline again to inquire on the status of the items. To my shock and surprise, I was informed by a female CSR that the items were in fact not delivered because I purportedly agreed to waive my rights to redeem my points when I cancelled my card. What the hell? I was dumbfounded. Who, in his right mind would choose to waive his right to redeem the points just because he is closing his account? I have accumulated those points over so many years, refusing to redeem the points until the very end when I have enough to exchange for a better item.

There is no sense or logic to this explanation, none at all! I promptly explained to the CSR what transpired in October 2009. She promised to attend to my complaint and call me back as soon as she has new information. She further told me that they will review the recorded conversations I had with the male CSR and that it might take some time.

And indeed it is taking some time, a lot of time. Because until now, five months later, I still have not received any update from anybody from Citibank. I am still abroad and I am still using my old Philippine Mobile number (09178******) and nobody called or even texted me about the status of my complaint.

To say that I am thoroughly disappointed by your service, or the lack of it, is an understatement. I will make sure that my friends and acquaintances and their friends and acquaintances will know about this unfortunate experience of mine. I will also post this letter on my blog and my friends’ blogs as well as my friends’ friends’ blogs so that our readers who might just be thinking of getting your services would at least think twice. I don’t really care whether they get your card or not, what is important to me is that they know that this is how you REWARD your clients or ex-client for that matter.

For a company that says it never sleeps, maybe it is high time that you consider sleeping again so that your employees can do their job when they’re awake. As far I am concerned, someone in your company is not just napping but snoring on his job.

Sincerely,

Disgruntled Ex-Client

I have been with Citibank for 5 years now through my company and as my old card recently expired I received a new credit card which I was asked to activate in the usual way by phoning them.

When I phoned, I was asked by a computer to enter the numbers on the card and was told to my surprise that the number was invalid! I tried several times more and was told, by the computer, the same thing. I hoped that by doing this, like a normal call center, I would eventually be put through to a human being who could resolve the issue, but instead I just got cut off. I tried several different routes but never managed to get passed the computer. Eventually, by going through a sales route, I managed to get through to a call center in India, who took my card number and address and also told me that my account was not valid. This is particularly interesting as a couple of days ago I received my statement from Citibank, so I must have existed then and I am sure I will exist when the payment is due!

Despite having a statement from Citibank in front of me they continued to deny that I was a customer and therefore would not help me in anyway. I am lucky because this is my company credit card and therefore I can use my company to help validate my claims and take the time to sort out the problem. With no call centers in locations which you can have a reasonable conversation with, apparently no account against which my calls can be logged and I assume no account which I can make a payment to to clear my account. If I had been an individual, I can only assume, the next thing I would have heard would be a threatening letter from the Bailiffs demanding money in addition to the money that I owe, with no one to validate that I have tried to resolve this.

This is not the first time I have had problems with Citibank and many of my colleagues feel the same. My advice to anyone looking for a bank is keep looking! If they can loose my identity so quickly, what else can they just loose overnight, my life savings (which I might add, are not and never would be with Citibank)!?

CITIbank Credit Card No. [protected]
Full Name: Veluswamy Ramdoss
Address: No. 13/17, Parameshwari Colony, Kodambakkam, Chennai — 600 024.
(Near Best Hospital)

I have Using your CITI bank Credit Card since 2007. (CITI Bank Credit Card No. [protected], in the Name Of R.Veluswamy). But i Couldn't make the payment for the last 2years i have explained my suituation to their executives and manager's, they planed and offering me to settlement of for Rs. 8000/- on 10/05/2010.(here i have attached the settelement Letter copy, pls find the soft copy), i made the payment on 11/05/2010. (here i have attached the bill payment copy, pls find the soft copy). and now i have received the a statement like received cash payment of Rs. 8000/- on 12/05/2010. and still showing payment over due pending...

Find Below my complaint to Citibank and the issue basically my father had an NRE account with my mom as a Nominee when he passed away we went to Citibank Connaught Place branch to transfer the money 1. to be welcomed by the most pathetic Manager who didnt really care and couldnt do her job 2. she informed us that there was no nominee on the account to later on find out from another branch that my mother was the nominee... Makes you think CITIBANK = FRAUD ... nonetheless to say that my complaint letter didnt get much attention...

I am writing to you regarding my dad'... NRE account
My dad passed away on 11th January 2010 and had my mother as a nominee on the account in case of death. I was amazed to know how your staff in your Connaught Lane branch (Connaught lane, Connaught Place, Delhi Indi) treated my family.

The branch manager or the person who takes care of those issues (whosoever it was), was RUDE, not polite and misinformed them about the nomination stating that no one was nominee on that account. Couldn’t even do her job properly and check things the right way.

The second thing which amazed me is your customer services I called them 5 - 6 times for information regarding the procedure to follow and each time was advised a new procedure it show how well your customer service representatives are trained regarding your products!

It is your responsibility to know your policy and procedures. It took us an incredible amount of time to solve the matter and a lot of stress and I am sure you can understand that this is the last thing one need in those circumstances.

From this incident this is the impression Citibank left me:

- Very poor customer service
- Staff fails to know their own products
- Staff with questionable ethics and integrity

I look forward for a coherent explanation on how this could happen and I am hoping that you would take some action with the person concerned in your Connaught Lane Branch.

Beware of the high overdraft fees. I was hit 3 times with $29.50 each overdraft fees, and they don't let you know about it either. I spoke with a manager named Brian there to see if I could get a couple of the fees waived as I think I should be charged one fee, and not 3 since I wasn't aware of it, and they didn't notify me, but he was so rude. Go to a bank that would treat you better. Try Northstar, there rate is 4.01% vs. the sorry 2% at City Bank.

I opened a Christmas club acct with National City in 2008. I didn't deposit any money in it. In 2009 Dec. the bank called and said that I owned them $1, 172.52. in overdrafts charges. I was supposed to deposit money in not be charged over draft fees. Now I have a collection agencies calling at work and at home for the money. I told the collection agencies to stop calling me at work and I'm not paying them anything. I just hope this is not going to stay on my credit report. The bank should be ashamed. I know I have trouble with my banking acct. but not to be charges this much for a Christmas Club. Only my overdrafts was so high that I whole paychecks was gone, I couldn't get any help from the bank. They said that it was my problem I overdrew the acct. The bank charges 8.00 a day for overdrafts and 34.00 for overdrafts checks or items.

Back in 2006, I changed my address on my Citibank credit card account on the day the payment was due. "The system" would not allow me to make a payment for 2 days, forcing me to be late. Even a call to their call center did not help, because "the system" would not accept a payment for two days following an address change. As a result of them forcing me to be late they increased my interest rate.

In late 2008, we, like many in AZ fell a month behind on our mortgage and sought a loan modification. Although we paid Citibank on time, they jacked up our interest rate. The practice is now illegal.

I stopped paying them. They are now trying to haul me into court after refusing to remove those inflated interest charges.

Citibank is a pack of unethical thieves. Corporate bullies. I will never do business with them again, and I would warn anyone else that they may be Citibank's next victim!

This is in reference to one of my compliant logged with Citibank on 9th Nov, 2009. A ILLEGAL ONLINE Transfer (through NetBanking) of RS 55000/- happened on 03/11/09 from my CITIBANK Salary A/c to ICICI Bank. This transaction happened without my knowledge & permission as I didn’t shared my login details, TPIN, IPIN with anybody.

After noticing this problem I visited CITBANK (India) and submitted a written compliant. CITIBANK Team acknowledged & confirmed me that they will look into this matter. But sorry to say, I haven't received any favorable reply on my concern from Customer Care as well as from the person/team who is investigation this issue. Complaint Numbers: [protected], [protected].

Its more than 20 days now, and today they told me that its not Citibank fault & they cannot help in it. Hence, I would like to highlight this issue with the Citibank Higher Management & request them to act on my problem and help me in getting my money back.

Dear Sir,

This is to inform you that I am a customer of HDFC for A/c no-[protected] Account Holder Name Vijay Sharma, There is deduction of INR 3250.34 /- as AQD charges from HDFC BANK without any intimation, Which is very wrong as per customer service.

Requuest you to please make the credit for the same amount in my A/c with the explaination of this activity without any intimation.

Same is acknoweledge by BANK Also.

otherwise we have to do some leagal action towards the same.

Waiting for your kind revert.

Regards,
Vijay Sharma
Jaipur
A/c no- [protected] HDFC Jaipur(Vaishali Nagar ) Branch
Mobile No - [protected]

There has to be something we can do. We are in a loan mod right now, and they change the way we pay, or something else changes. This bank is too big for it`s own good. They gave us an option in November to do a loan mod. We sent 3 payments in, then they sent 2 back saying there was no loan mod, They called again, this time more money was needed, and the packet did come. We have made 2 payments, now the last one is "lost". bs!.I have the cancelled certified check, and they cashed it. They are playing with all of us, no intentions of helping us. Misrepertation of the affordable housing act. We are the mouse, and they are the cat batting us around. We need to do something. Keep trying, I am. I am going to write to the newspapers, and the congressmen. Will let you know how it goes. Please keep me informed of any ideas, and a class action lawsuit sounds great!

For Years we have been paying off our store credit card, through Citi for years. always paying on time when suddenly, we were hit with "Late fees". The bills were always mailed on time but Citi claims they were delayed by the Post Office and finance charges of over 3 times the payment were added.

Customer Service are useless and was not interested in any reasoning or proof of payment, And would only remove a small portion of the charges and then only if the entire charge was paid up front.

Citi is obviously playing fast and loose with the Truth in Lending ACt and deliberately staffing their phone lines with incapable or obtuse personnel.

I for one have lost all respect for Citi.

I was booking flight reservations on April 20th when I was about to pay for my tickets a screen pops up saying your rate can change from $482 to $382 apply now. I applied for the Citibank credit card to get this offer and it approved me right away and then told me to pay for my reservations another way and I would get my credit card in 10 days. I was then kicked out of the reservation screen and had to start over trying to reserve my tickets. I repeatedly called Citibank to get the credit card number and they said I would have to wait. I repeated ly caLLED eXPEDIA AND THEY REPEATEDLY LOST MY CALL HUNG ON ME AND WERE UNABLE TO HELP ME. I decided to go ahead and book and then get the payment transferred to the citibank card. Expedia refused to do this. It was bait and switch. I never should have used Expedia their customer service is awful. I never should have taken out the Citibank card it was a lie they did not give you the $100 credit. I will never use expedia again. I cancelled the Citibank card. EXPEDIA will never help you they are horrible you have to call them 10 to 15 times to get through when you need them they will not help you. Citibank and Expedia made the offer and it was a scam. My reservations are not cancellable and they screwed me. Do not let them screw you.

We open a Citibank Account a few months ago and encountered several problems with their online system, fees, and blocking of my account. But the worse yet happened this week. I received a wire in my account for 2975. I needed to withdraw 2200 from the account the next day. The day the wire came in, the account was positive and showing the available amount. The next day I went online, it shows my account blocked. They are saying this is because the wire is still pending. How can the wire be pending if it was showing available the day before. A payment I had come into the account was return that day even though the wire was in the account and they charged me $34. I went to the branch and the unblock the account and release the wire and the rep told me that because she had to unblock the account that day, the only way I can get the 2200 out is that I need to cash a check. I did not have a check so she give me a counter check, cash it and give me the cash. So all is fine. A few days later, I go online and my account is blocked again. I called up and asked why. After 30 minutes on the phone, the connected me to the local branch and I ended up speaking with the rudest and most arrogant person there. He insisted that I deposited a check made out to myself to my own account. I told him that I never did this and this is ridiculous. He said that the manager is out and I have to wait to speak to him and although he understood what I was saying, hung up saying that there is nothing he can do. I waited the next day and called the branch asking for the Manager only to be told he was out again. So I called the 800 number and ask to speak to a supervisor. A supervisor came on the line and reviewed the account and say she does not understand why they would block the account and that she does not see a deposit made and that the account is contrary to the notes of the rude branch personnel. She keeps me on hold and calls the branch again. She spoke with a teller there who said that neither the manager or the assistant manager is there (assist manager is the guy who gave me a hard time yesterday) but she is aware of the situation and the check for 2200 came up on a manager's screen so he blocked my account. The "supervisor" came back on the line with a change of heart and said that if a branch manager blocks an account there is nothing she can do and that I have to wait to speak with him. I ask so what happens if the branch manager is out for days, what happens to the clients. She said that is a policy. I asked how can a large bank like citibank give such autonomy to one person who is out and no one else can help me and I am left hanging out to dry. She said sorry, there is nothing she can do. Needless to say this is about a check they are claiming I deposited, which I did not, and they have no record of it on their system, but by some magic the manager has a "screen" that shows a deposit and blocks my account and then chooses to be away for days and no one else can help me, not even a supervisor. Worse yet, they returned 2 payments I had to make and charge me fees on top of this. I find this to be completely ludicrous and I asked her to close the account and mail me a check for my balance immediately, which she did. If anyone wants to take this matter up at Citibank, I have the ID of the rep I spoke with as well as the names of the arrogant branch asst manager and manager.

After 6 months of trying to get citi bankj/sears to remove fraudulent charges we still have no results. It is ok to charge fraudulent amounts to your sears/ citibank credit cards because thery will drown you in paperwork, ask for the same information you have sent to them 3 times already, and in the end they don't act on your information. We had a company (worldwide grant university charge 6 differant amounts undert 6 differant company name totaling $240.00 and since march 2009 have tried without success to have them removed. Citibank/sears does not care if their customers get ripped off. They will not respond to any request to investigate fraud, remove frudulent charges and will hang up on you when they don't want to listen to your complaints any longer. I would recommend going anywhere else and you will get better service and maybe still have money that you did not spend or authorise charges for.

First, I mead a mistake last year, I paid my balance two times in accident. So I called recently to ask for a refund. The representative was nice enough to send me the amount back to my checking account.

However, when I checked my account balance today for Citibank, I found out that Citibank has charged my checking account again, with the same amount.

In December, 2009, I paid 662.48 two times.

In April, 2010, I asked for a refund, and the representative said "Yes, you can have the refund!"

On April 15, the refund was transfer into my bank account, a total of 662.48.

However, Citibank charged 662.48 again from my account on the 14th of April.

So I overpaid my account, I asked for a refund, then the bank charged my refund again.

What's wrong with this?

If there's no refund for a payment like this, why doesn't the representative just say it, instead of secretly charging me another 662.48 while giving me 662.48 for a refund.

Is there anyway I can deal with this? I've talked with the representative for about half an hour and he believes that his math is correct.

Somebody please help...662.48 is enough to cover my monthly expense plus rent.

Hi,

I am having salary account in Citibank from last 2 years on behalf of that one your executive (Vijay Kumar) called me up & said that my Gold Citibank Credit Card is approved, for that I need to fill the Application form will receive the card in next 15 days after filling the form. One of the executive came to my office & I completed necessary formalities. But, I didn’t receive the Credit Card till yet. It is almost 3 months now.

I complained the same on India Service [[protected]@citi.com] on 26th Feb 2010, I put reminder several times regarding the status. Now they are telling me that they have not received my application after more than one & half month stating that they have already reverted on my mail but I didn’t get any response from their side. In that mail they have stated that they tried to call me but I did received any call.

I just want to know where my form is & necessary documents gone, I have the customer copy of my application form. This is not the solution which I am expecting, simply saying that they haven’t received the form. This is a security issue for a customer because some of my important details are mentioned in that application form along with photocopy of necessary proofs. I sent the mails to their Nodal officers also but are also not reverting anything. Neither they have sent an acknowledgment mail for the confirmation on my mail. This is not the way they should react to their customers.

This is my worst Customer Service experience.

Kindly look into the matter ASAP or If you are unable to track then I have to take some legal action against this issue.