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Citibank Complaints 1059

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10:28 pm EDT
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Citibank Service on a complaint made

About two months ago I had a change of over $400 on my account from Wayfair. It was a change that I did not make or authorize. I call the fraud department and was helped very quickly and requested and received a new credit card and they started the process of investigating. Several weeks after that a credit was issued on my card.

Now yesterday I received an email indicating I had a new communication. I looked at it today and it said that Wayfair had provided information that the change was legitimate, and my account was now being changed the over $400.

I called the fraud line and was told the same thing the letter said, and I was insistent they continue to research. They agreed.

My complaint is that once i got off the phone I looked at the information Wayfair sent to Citi's fraud department in their response and it gave the name of the person who made the order, their email address and IP address from the computer. In addition they said they had verification if was delivered to the address. Well it didn't take me long to see that the name on the order was not mine. The email address used was not may email address. The IP address of the computer was in a different state and to make matters worse the FedEx tracking number was listed and it was an address in Roseville Michigan. I live in Tennessee and have never lived or been to Roseville Michigan. I seems to me that if I can do this research very quickly that your fraud department should have been able to do this also and not just go on the fact that the merchant said it was legitimate.

Desired outcome: I would like my credit done immediately and I would also like to be debited 50,000 miles on my mileage account.

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5:50 pm EDT
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Citibank Diamond preferred citi

I am writing about an issue that I attempted to pay a tuition amount of $630.00 to Mumbai University, India. My daughter is going to school in India and i was to pay the tuition by 9/16/2023.

I made three attempts and they all failed despite getting a code on my phone to verify.

I called the customer service and she advise me to speak with Fraud department. I spoke with Sally on 9/16/2023 , after verifying Sally advised me to make another attempt while she is on the phone. Unfortunately, fifth attempt also failed. She advised me to try after 24 hours.

Obviously i made an attempt on 9/17/2023 while failed.

I have been calling them again and again and each call is an hour long approximately.

What is more frustrating is today i called and representative could not answer my question as to why this transaction continuously failing. He then transfer me to his manager Juan who hang up on my after he assumed that i am not being professional.

I called back again, and representative advised me that the account in under review and i will get

a letter in a mail which i should sign and return back to Citi Credit.

This is absolutely unacceptable that i am frustrated to make a tuition payment and they have block my card. They will release it later in 15 -20 days but its not good for me.

Please suggest.

Urusa A Markar

[protected]

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12:51 pm EDT
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Citibank Customer Service providing incorrect information

I recently reached out to Citi advising them, I could not have an auto debit taken from my checking account on 9/11 due to an expected deposit arriving later.

I was told my payment would be moved to the latter part of the month. I stated more than a few times that if it came out on the 11th it would bounce. The Citi rep claimed she understood and need not be concerned.

The payment came out on the 11th..and my bank charged me 36.00 for the return.

Lesson learned: Don't trust what the reps tell you.

You owe me 36.00..I also want a letter to show my bank, I called you guys about this issue and was misled. This is due to the fact I have never been overdrawn. You embarrassed me in front of my bank.

Desired outcome: Stated above

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5:49 pm EDT
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Citibank Checking account closure

Citibank processed three stop payments as disputes which I stressed were not disputes but double payments for the same service as the merchants were charging for renewals and I wasn't aware so I paid as well. I just needed the payments stopped.

Citi filed these as disputes and then locked me out of my account for excessive disputes and fraud on the account. I stressed repeatedly that this was my doing.

Citi claimed that all ACH payments or any withdrawals would be denied or returned. Instead, they continued processing these.

They will not release my funds or reconsider their decision to close the account even with all the recorded calls as evidence.

They will not give me access to my funds including those which were deposited once they locked down the account.

They have lied, misled, misprocessed, and are quite rude

Desired outcome: Immediate release of funds from my account

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10:00 am EDT
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Citibank Discrimination

I am willing to make arrangements to pay-off my credit card bill; however, it appears you only work with the folks who are facing hardships. It's nice that you help those who do not pay their bills to avoid bankruptcy; however, I have been a great client who has made my payments on-time every time in the past as well as on-going. Stop helping the less fortunate and take in consideration that we are all here just trying to get our next paycheck to make our payments on-time. It is considered discrimination when you help those who are unable to pay; however, do not consider the ones who were your best customers. I will never barrow from Citibank again in my lifetime; that you will be assure of. I have also hired a lawyer to look further into my compliant as it is defiantly valid regarding discriminating against those who pay bills on-time.

Desired outcome: $500 Discount on pay-off

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Tina Balk
US
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Sep 10, 2023 11:37 am EDT
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I am waiting for the class action suit against this Bank for discrimination against upstanding, on time paying customers!

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1:41 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 9/1/2023 at 3:4PM PT I made a deposit of $133.63 at this branch to account ref ending in 908. I then told the teller I wanted to withdraw $240 from the same account, which is held in my name (balance was over $11K at the time.) The teller (I believe her name was Namanda - she was the only female working at this branch at the date & time provided) made...

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3:54 am EDT
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Citibank Citigold savings account / wealth management investment /

Citibank will not give me customer support on my own accounts, citibank is in possession of my funds in the amount of $249795.23 and wealth managment account in the amount of $170765.16, this has caused me extreme financial hardship. Ive tried to upload documents but will not allow me to. Citibank customer i. D [protected], I have 8 accounts with citibank that I have no access to due to unprofessional customer support, please help

Desired outcome: refund ! investigate person responsible for this , mikayla pitera

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1:24 pm EDT
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Citibank Miles offer for credit card use never received

About March this year I started receiving SILVER oversize envelopes from Citi Cards AA offering the Platinum Elite credit card. I am already a Citibank credit card holder, so I called to ask if this was an upgrade for the existing card as the offers stated that if I expend 4500,00 in 90 days I would received 75000 miles with AA.

The operator was very clear that this was a new card and credit line and I was already eligible to receive miles again as I had closed the previous Platinum Credit Card account with Citibank in 2019.

Today when I called to ask when I will see my miles reflected on my account the operator was fast and short saying: you enrolled days before the 48 months period necessary for a new bonus account and for that reason you will not received your points. When I told him that I was not going after a new credit card and the only reason I agree with the new account was because they offered this bonus by mail and confirmed by phone. For my surprise the attendant asked me to show proof of the marketing envelope that was sent to my address in April/ May. I told him that I don't keep junk mail and the reason I was checking on the points was because I did called to finalize the offer application on the phone. He said that he can't do anything if I can send him back the invitation that I received with their phone number and offer code. As a consolation he would be able to offer me 5000 miles. I see this is a very big SCAM to open lines of credit for former clients that they know will use and pay their bills. I see how wrong this is to offer me to open a new line of credit days before the waiting period is over so they would not have to issue the bonus to the client.

Desired outcome: I want my miles as promised . My husband and I DID NOT need another line of credit with Citibank as we are already customers with their credit cards.

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2:44 am EDT
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Citibank Locked account no solution found nor any assistance from employees

Elizabeth Ramos

242 North Sutter Street Unit 803

Stockton, CA 95202

[protected] Home

[protected] Cell

[protected]@gmail.com

Dear Citibank,

I am writing to formally request immediate repayment of the outstanding amount of $75,647 owed to me. This demand letter is a result of the ongoing issue I have experienced with my account ending in xx-5820, which began shortly after I opened it with your bank in June.

Initially, I had no issues accessing my account and its funds after successfully verifying my identity. However, the problem arose when I updated my address due to relocation. Subsequently, my account was locked for a verification process. Despite being assured that a verification letter was sent to my registered address on July 13th, I have not received it despite it being sent out thrice.

In my attempts to rectify this situation, I have provided a verifiable phone number, made in-person visits to local branches to update my contact information, and engaged in dialogue with various customer service representatives, including supervisors and the fraud department. Unfortunately, these efforts have failed to yield any resolution. Moreover, my requests to close my account have been denied, leaving my funds completely inaccessible.

The consequences of this issue have had a significant impact on my personal life. It has prevented me from undertaking necessary travel for medical surgery, hindered the care I can provide to my children, and hindered the timely payment of outstanding bills. The unavailability of my personal funds due to this account hold has created an extreme hardship for me.

Multiple reminders have already been sent to address this matter; however, no satisfactory resolution has been reached. Therefore, I demand full access to my account or repayment of the owed amount within 10 business days from the date of receipt of this letter. Failure to comply with this demand will leave me no choice but to pursue legal action to recover the funds owed to me.

I trust that Citibank will take this matter seriously and promptly resolve the issue by releasing my funds within the specified time frame. Your cooperation in this matter is greatly appreciated, as it is my hope to avoid any further escalation.

I look forward to receiving a timely response and prompt resolution to this matter. Should you require any additional information or have any questions, please do not hesitate to contact me at the above address.

Desired outcome: Requesting account being unlocked and/or account closure and remaining funds issued via check

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4:44 pm EDT
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Citibank Savings

Citibank declined opening a new savings account using a credit company called Chexsystems. When I contact Chexsystems they say they have no derogatory information and see no reason a new savings account would be declined. Citibank and Chexsystems both utilize Call Centers in India for "Customer Service". Neither are equipped to provide ANY Customer Service and they are very difficult to understand on the phone. Both tell you they have no management people to contact and have no way to resolve my issue let alone tell me what the issue is. I have excellent credit scores (AND it should be noted I have 2 Citibank credit cards) but when I want to deposit funds they refuse me an account. Both company representatives point fingers at each other and neither company will make any attempt to resolve whatever this glitch is. It is infuriating to say the least.

Desired outcome: Resolve the issue to my satisfaction and open a savings account

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3:44 am EDT

Citibank Fraud dept.

I wish Costco was still with AMEX!

After a $1000 charge (which was legit) Citibank decides to decline it out of the blue!

They send 2 texts asking if it is an approved charge- I answer "yes".

After calling I find out despite the text and the call it had been declined "just in case".

Here is the issue- this was an important purchase for a University for a medical program. A computer bought with school info being loaded. Not so easy to just recharge. And my time is wasted on all of this.

I WANT AMEX BACK!

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6:18 am EDT
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Citibank Citibank banking not transferring money to requested account

I've been trying to transfer money out of my Citibank savings account to an external account unsuccessfully since last Saturday (a week ago). I've spoken to 5 different Citbank customer service representatives by phone, with each one giving me a different reason why it wouldnt work. 1) I needed a new ATM number (they expedited me a new card). When that didn't work, 2) It's a problem with my receiving bank. (it wasn't) 3) It's a problem with the Plaid 3rd party transfer app: it'll be fixed by tonight (it wasn't) 4) Give it another 24 hours (we did). Finally, the 5th customer service agent admitted that this was a Citi-wide incident and that the only way we could get our money was to wire it. So we initiated a wire transfer on two days ago and we got 3 different contact requests yesterday asking us to provide more information to ensure the transfer wasn't "fraudulent." I responded to all 3. The money STILL has not arrived into the wired account and is "pending." My money is being held hostage by Citibank.

Desired outcome: Successful release of the money that has been wired to my outside account from my Citibank savings account.

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4:59 am EDT
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Citibank Credit card

Dear Sir,

Please give more rooms to ask for help. Everytime I called the customer service centre, I waited for at least half an hour and end up no reply. So disappointed with the service expecially at the time whereby there are changes in management.

Please give me call or at least make ur call centre.

Thank you.

Regards

Tan Hun Seang

[protected]

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7:52 pm EDT
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Citibank Home depot

I received a past due notice for bills i have paid. When I called they had already charged me late fees on one account and said they had no proof of payment from me. I paid thru my online banking and have proof of payment from my bank. I have exhausted all my options and sorry half the time I cannot understand the person I'm talking with. I last talked to a Citi rep. name Jasmin #[protected]. This is ridiculous because I notice there is an alert from HD on a credit report.

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11:56 am EDT
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Citibank User fees on closed account

I closed my account October 2022. Got a message I owed $50 and was turned over for collection and it would go against my credit When I refused to pay. I called 3 different times and the customer service employees had extremely strong accents that were very difficult to understand.

The total time I've spent attempting to correct this issue is beyond frustrating. Terrible customer service.

Desired outcome: Remove the incorrect charge and get this off my credit.W

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3:04 am EDT

Citibank Money Transfer

It is now 2 weeks, this money routed through CITIBank Hasn't reached its destination. WHY? Please Help me urgently

+[protected]

On 4th August we transfer USD 16535 to

AC NAME: Every Co. LTD

AC Number: 0050174

BANK NAME: MUFG BANK LTD

Swift Code: BOTKJPJT

Destination: JAPAN

Purpose: TRADE

This Money has not reached destination Bank and Account

Desired outcome: Instruct the Halted transfer to be carried to completion or refund ASAP

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5:16 pm EDT
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Citibank Citibank Beat Buy card

My acct was closed without notice. I’ve Leah’s paid it on time, never exceeded the limit and never given any reason to close. Their claim was high debt ratio (that was there when I opened it). So they pulled my credit without authorization, cancelled my card based on what they saw and basically tell me sorry, not sorry when I call. Now I see others with the same issue. Bad faith and bad business.

Desired outcome: For Citibank to explain 1 why they pulled my credit without approval or cause. 2. What in my history with them warranted cancellation. 3. Commitment to improve customer relations

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3:13 pm EDT

Citibank Newly opened aadvantage citibank card

I recently opened a new account (last 4 digits are 8155) with Citi Bank to take advantage of the American Airlines 60,000 flyer miles program. The terms of the program are to charge $3,000 within 3 months of opening the account.

Unfortunately, Citi Bank has made this a very difficult process. First by setting a credit limit of $1500 dollars; and then a required 14-day hold to ensure the payment cleared the bank before the card could be used again. As a result, I have had charges denied at least three times, even after your customer service agent assured me there wouldn't be further problems. I now realize the trick is to pay with my debit card to avoid a 14 day hold, which immediately allows more purchases to be charged. This has been an unreasonable and ridiculous waste of my time.

I have several accounts with Citi Bank that have credit limits above $20,000 and $30,000 dollars and have been a very good and reliable customer. My credit score is excellent and my income to debt ratio is very low.

Why was my initial credit limit set to $1500? Why was my request to raise my credit limit to an amount in keeping with my other accounts denied? Your customer service agent had access to my other accounts and knew my good standing with your bank. I requested to speak to a supervisor and I was denied that request as well.

Apparently, you don't need my business and I will cancel this card as soon as I receive the associated flyer miles.

I will write American Airlines a letter detailing my dissatisfaction with Citi Bank. I can't be the only person to complain about your poor customer service. Further, I will write a poor review on Yelp and any other content-based site I can find.

Shame on you Citi Bank if this is how you treat your good, loyal customers what must your new customers be dealing with.

Desired outcome: I would appreciate an answer to my questions mentioned above. Additionally, please explain why I was not allowed to speak to a supervisor when requested.

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4:04 pm EDT
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Citibank Credit card residual fee

I closed my account months ago. Got a message I owed $3.30 and was turned over collection and it would go against my credit. I called and could not understand the customer service employee and he hung up on me. I paid extra just so you guys wouldn't pull this %^%$ again. Check my history, I was an excellent customer. Never again and I will tell everybody I know and more. Terrible customer service.

Desired outcome: Get this of my credit, I have had perfect credit for 30 plus years.

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4:07 pm EDT
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Citibank Open an eligible Citi® checking account package and complete required activities. Before July 20

I've met all the requirements to open a checking account, spent money accordingly, had direct deposits made. I've confirmed with 3 different reps, actually, four different reps that I've earned my bonus miles already. It's been longer that 30 days since my last qualifying activity happened. I get a run around on this issue. No one can give me a definite answer. NO ONE. I have no messages in "New Documents" that referenced in communications in Secure center. No one knows much and no one can give me anything definite.

Desired outcome: I would like to get my 60,000 bonus miles

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Overview of Citibank complaint handling

Citibank reviews first appeared on Complaints Board on Jul 21, 2006. The latest review They pretend they are for the veterans. was posted on May 11, 2025. The latest complaint Accelerated high-yield savings account promotion with cash bonus was resolved on Aug 27, 2022. Citibank has an average consumer rating of 2 stars from 1066 reviews. Citibank has resolved 160 complaints.
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