CitiFinancial Servicing review: Reneges on payoff agreement 93

if u knew i had bad credit why u give the damn loan

I GOT MY CAR REPOD AND TRYING TO GET IT BACK. IT HAS BEEN A WEEK TRYING TO GET IN TOUCH WITH THE REDEMPTION DEPARTMENT AND I HAVE LEFT ACCOUNT NUMBERS AND PHONE NUMBERS FOR THEM TO CALL BACK BECUASE I CAN'T HOLD FOR THIRTY MINUTES. AFTER NUMBEROUS OF MESSAGES I REALLY DON'T THINK THEY INTEND TO CALL BACK. IM SURE THEY ARE NOT BACKED UP FOR WEEKS ON THE TELEPHONE

I bought my car 2 years ago for 15500 i have paid on it for 2 years 9200.00 and my husband was laid off in oct 2017 and we have struggles we have been promised lower pay payments would mail paperwork never recieved we was promised deferments and they was put back on they just repo it and we call next morning and was told had to call another number that dosent answer i called 4 times held for a hour 15 min, then 45 min then 1.45 min and 2hours and 9 min each time left a message and the recording says hold may be 30 mins or longer and will call back within 24 hours it has been 48 and no call back was told my payoff is 15300.00 what the hell have i pd 9200.00 on they dont want to help anyone but they sure took government money to bail them out what can i do .

This company has a reputation of constant harassment even if you make an arrangement to make a late payment on auto loans with late fee charges. They usually blame their electronic communication devices which people have to talk to without feed back or asking the right question in order to get the right answers for some issues that a machine can't answer. some of those annoying and harassing calls comes in late at nights and between 7 and 8 mornings. I work nights and sleep in the day time due to job schedule change. I explained the situation and firmly emphercised that no one should call my house at that time of the day when I am just about to sleep. If I don't sleep as required by nature my job will be on line since employers do not tolerate employees to sleep on the job..especially when you work as part of law enforcement.

September 6, 2017. I made my payment through phone with my ATM card. I attempted to talk to some one in order to up date my account to no avail. All their communication telephone lines are electronically programmed and limited to what they recorded for you to hear and don't ask questions. How can some one resolve issues or problems when you are barred from talking to real people? What kind of business is this who can't serve their customers right? May be, BBB will be the best answer including the FCC. I need some answers why, Why, Why all this mistreatment?

I am writing on behalf of my mother. I had mentioned to her just last week that I saw something about citi financial auto on google while I was checking out my own issues with a citibank credit card. My mother has informed me that she made an agreement with citi auto to pay her past due bill and they would rewrite her loan giving her a lower interest rate and in turn lowering her payment. She complied. Curious as to what her new payments would be she calls them. Only to find out they now have a third party servicer Santander Consumer USA Inc. Still owned by CitiFinancial Auto. She was transferred to a customer service rep that informed her they don't provide the service that was promised. She put all her funds out there just to be scammed into payment before they switched over. Now her plans for h.r rebudget are soiled. This has caused enormous stress on my mother. Also she took the original loan for $23297.93 has been paying for 4 1/2 years and still owes $17418.75 its not due to mature until 3/18/2017. Her interest rate must have been outrageous and if they had rewritten her she would more than likely enter into a new 6year agreement on the $17418.75 at another high interest rate. Like the other complaint never ending . Please contact my mom if she can be helped with this .

Santander gave me an answer on their amendment rules which they call a "loan modification" - they said that their rules are different and do not go by Citifinancial's rules. So whatever Citifiancial us, no longer applies. I'm going to contact consumer affairs first thing Monday. IMO, they figure people who can't afford their current auto payment, can't afford to get an attorney and fight them on their dishonest practice. If we could, we wouldn't be asking for an amendment or "loan modification" in the first place.

BTW..so sorry for all my type o's that I have on here. I have been ran through the ringer with this company for a year now. They have been constantly leading me along and make promises all the while screwing my credit up to where now I can not get a loan with another company. My credit score dropped big time because of them. Telling me to be late on my car payments so I could qualify, then turning it around and wanting all of the lates up to date to qualify, then back to needing to be late to qualify - on and on and on.
All I can say to anyone suffering a similar is to report to the BBB and consumer affairs and you might even need to get a lawyer.
And don't fall for one of those independent loan modification companies. They will want at least $300 just to right up legal documents that have no guarantee of working. We'd have better luck with a class action.

BEWARE.
Citifinancialauto now has switched over to Santander to service their auto loan accounts. I can never get through to anyone at Santander. I just get recordering saying they have no record of my new account number with Santander even though they deducted another car payment from my account on September 17, 2017 under the new account number and this was after my car loan with Citifinancial auto had been paid off as my car was traded in to a dealer. Count me in on the class action lawsuit.

i gave my 2017 dodge mini van back in chapter 13 bankruptcy.citifinancial claimed in court that i had borrowed 24, 999 when in fact i borrowed 15, 800 .24, 999 would of been the pay off if i would of kept the van and through citifinancial at the current finance charge but they even got the van back sold the van and got that money and the monay i paid them till i gave it back in the bank ruptcy and marked it on my credit report as me owing them 24, 999 and made it look like that is how much i borrowed instead if the 15, 800

I was paying my auto payment and sometimes late. I requested a payoff and was surprised as to the amount. I pulled an account history and found out they were adding insurance premiums to my balance which increased my payoff. There were times I did not have insurance and I was paying to the insurance company a separate amount for it and also paying my loan. Is it legal for them in Maryland to add to my loan amount thousands of dollars for insurance?

we only have three payments left never late and they sold our account to another company and now that company wants us to pay it all at one time...very unfair..very poor practice..also since like its be forever paying

if u can find a lawyer to sue them let me know rjcaulder@hotmail.com

The worst thing with Citi is they lump the insurance into the loan, so not only are you paying for the insurance (which then refuses to pay for an unemployment claim), but then you pay close to double for the insurance with the interest.