CitiFinancial Servicing
Reviews and Complaints

The funny thing is, you are so mature about your situation. You must not have been paying your bill on time if they were calling you. They dont call until you are out of your grace period. And they probably asked for a copy of your check because it was posted to the incorrect account by accident. It happens all the time at a processing center. Computers are perfect you [censored]. If you would have taken 5 minutes to get off of your fat lazy ###, you probably could have found out about your situation and why they were calling. But you are a social parasite i am sure, who sits at home and does nothing, while others work hard to pay for your medicare or social security. From the tone you have, the only people i feel bad for are those employees who had to deal with your stupid ###. May god smite you for you comments.

i am tied up in a battle with citfinancial thats never ending. i call they say its payed they call and say i owe plus euroneus fees interest ect. i dont even know how i got in this mess or how it went to collections...truly amazing and very scary.

just CALL ME ASAP

to whom it may concern my pickup was repod and now citi financial still wants me to pay. THAT ISENT RIGHT SO PLEASE CONTACT ME CUZ I WONT PAYE YOU ALL NOTHING joe pena phone [protected] thank you hello

I am going through the same thing, james you should call the dmv in alabama they should have a title and they will fax you a copy. it may cost you a few dollars to get it. my husband and i have been fighting with them for 3 months now to get a copy of the title to our car and they cant seem to find one, i was told to go to the dmv where i used to live and get it when i called they had one on file. the bad part fo it is that we are still fighting with them about the payments and after fighting with them over it i dont want the dang car anymore. all of the employes that we have spke to are rude and im tired of not understanding any of them. if they cant speak clear english then they should find a job that requires them to us there hands not there mouths.

I am very upset with the Woodbridge Citifinancial branch. I spoke to the person in charged and she has no manner what so ever. I had asked her if she could get me a lean release letter so i could take it to DMV and all she does is give me the run around with a nasty attitude. At first she told me that she doesn't know hoe to do that so the next day she said that she was going to fax it to the DMV and guess what, she did not.

I desided to call her and she said to me that she had to much in her hands that I have to wait and for me not to call her anymore and hanged up the ohone in my face. If this matter is not done by tommorow. Then I would take legal action.

Ooooooooo, I don't even know where to start. I bought a vehicle 2 years ago and it was financed by citifinancial Auto. Bigggggg mistake! over the last two years I have not been late not once.

Until, Now...I got laid off in July, my husband got laid off in august...(gotta love our economy lol)... September brought hurricane Ike which caused over 20 thousand dollars in damage to my home. Mind you my husband and I have been on the job search like mad men. And with the slowing economy we have found nothing. We applied for unemployment and got it but come one they don't pay well. lol.

important note: my uncle co signed for me to help me get a better interest rate. And he passed away 2 days ago.

To get to the point I am 60 days past due. I call citifinancial to tell them that I will be making a payment on friday everything that was due and I just wanted a balance with all fee's and pens included. Here's where is gets bad.

The lady Irean who is my account worker answers the phone takes my info and says...Did your co buyer pass...I said excuse me? where did you hear that...she says I called him today and someone told me he passed. ...I said yes he did on monday...and she says are you sure?...Yes I said ...and then she says "I don't think you are telling me the truth his office said he died on sunday"

at my wits end at this point I yelled at her "the medical examiner said he passed between 11:45 pm and 12:15 am so you tell me what freekin day it was" She then says well mam unless you give me the full amount past due right now we will have to send an agent to check on our property." I told her calmly I can not pay you till friday ...then she asks is there someone in your family you can barrow the money from?

ok at this point I am beyond HOT I said " yes mam when I read the eulogy tomorrow at the funeral I will be sure to add in. can anyone loan me a few bucks"

so then this lady tells me that an agent went to my uncles house 3 days ago and asked him to call me and ask me to bring the car to his house she says my uncle refused to make the call.

guess I can't ask him about that now can I?

needless to say I hung up on her called back and spoke to someone else and resolved most of the issues with my vehicle but not the issues of how rude this woman was.

also, a nice note! the next person I spoke with there said they had no record of an agent visiting my uncle.

Ireen lied !
And my poor dead uncle couldn't even tell me that she lied!

this is how low this company will stoop

Recently may account was behind..Most recently by a whopping $35.00, They continued to call me three to 5 times a day. I have asked them to stop calling, I informed them that it would be taken care of the next week (this was on a friday). Yet the continued to call upto 5 times a day. I have gotten to the point of cursing them out which they usually hung up on me. On person said not to talk to them that way and it was harrasment the way I was talking, I asked the if the tought it was harrassment the way they call me so much and she didn't seem to think so. I have found one way to get them off the phone pretty quick. I have started to record all of their phone calls. I informed them that I WAS recording the call and they say that they are not authorized to speak to me if I was recording the call and asked me to stop. I said if you record my calls I have the right to record yours. I received 2 more calls and informed both people that I was recording them and after that the calls have stopped. Just a suggestion. I have no house line, just my cell phone and most cell phones have the ability to record. Mine even beeps every minute to back up my claim of recording them. When I sent in my bill I included a not that I will no longer accept phone calls and all coorispondance will be handled though the mail and any more phone call will be considdered harrassment.

Good luck, these people a greedy self centered a$$holes

You know i Just got done dealing with someone who cant even speak english. I couldnt believe it when the person on the phone couldnt get me to a person who spoke english because they are not located in the US. I am outraged, I am so pissed off. Companies like this shouldnt be allowed to do business in the united states. Its companies like this that have helped flush this country down the toilet. As soon as I can I am paying them off and when I do buy another car I will make sure i do business with an american company. Problem is do they even exist anymore?

It is the worst company in the world to do business with.. Besides the incredible amount of interest that they charge, they will not reconsider a lower finance charge even if you have been perfect on payments for two years... @#$%! So to citifinance.. GO TO HELL! All out there, Stay away from them please!

I too have been having serious problems with Citifinancialauto My payment is 358.44 a month out of that 261.60 is applied to interest! My car I bought from toyota in muscle shoals alabama. while the rep @ toyota was very nice. This loan company is so horrible that I am recommending that ppl do not buy from toyota or use citi either. I have recently lost my job and i was told by a rep that i could get a refigure on my pymts to make them lower. Now they tell me that I don't qualifiy I had another rep tell me that I had to be behind 3 pymts before they would refigure pymts. They tell you they don't want to reposses the car that's up to me weather i default or not. They have agent #'s but don't want to give them to you over the phone. Ask for a supervisor they put you on hold for 10 min often ending with a disconnect. Lucky my mother is willing to help but it's only because my father just died that she has the money. I do not recommend citi to anyone. the phone system is impossible to navigate. so i put in my info and them press 0 three times to get to rep. who then gives a line of b.s. and transfer me to 'another dept" which has no label. Good luck with dealing with this lot of babbling idiots and their management.

Yes, indeed they are some Rude, Nasty, DisRecpectful, human beings. Can we even call them humans? I am facing an issue with citi fi auto. And the Representatives, Team Leaders, Managers, Supervisors are terrible people to deal with. And the thing I hate the most, that they show their ... because they are on the phone, and cause you live in another state. And they know they can get away with talking to people how they fill because no one is checking up on their people skills. They record us for so called Quality assurance purpose, but no one actually check those things and to to the rep. that's being so Nasty. I think it is time that Ms. Mary McDowell Ceo/ President of citi financial Auto do some investigations, a clean house. Clean House.

They’re Saudi Owned. What do you expect? I paid them off and went American. As should any good US Citizen.

This company is assisting Alqueada to cripple the American public right under our government's nose.

Your insurance paid the replacement value of the vehicle and the only "loss" they incurred would have been the balance owed after the settlement. They were not trying to recoup their losses. Did you ever pay the settlement? If not, you were aware there was a balance owed and should have continued with your normal monthly payment until you finalized the settlement. The account would have had to be 180 days past due to charge-off, and collection efforts would have continued until it did. Contact the Recovery Department now working the account as a charge-off and make a settlement arrangement with them for the remaining balance.

This company is assisting Alqueada to cripple the American public right under our government's nose.

Contact the Dispute Resolution department. Your information could have been used by a third party to fradulently obtain credit. Unfortunately, it is the consumers responsibility to dispute and prove they did not sign for the loan. Since it was reported on your credit bureau, the loan was obviously obtained using your social security number. There is a process in place to verify if it was a case of identity theft and it is up to you to provide the information and documents necessary to pursue it.

I think all who complain about citi are crazy everyone of you act as if your victims like you get calls just because .you get call because you all dont pay your bills! on time! citi offers programs to help you bad customers out! and you still complain! If you would pay your payments on time you would not even be in this position! just send on time with your staement stub you get in the mail stop playing victim to what you created! pay consistant from the get go as you agreed in contract to do! STOP BAD MOUTHING CITI! they try to help and offer everthing they can to help good and bad people to keep there house or get up to date on there loans. some who dont even deserve it! Im sick of hearing people act victim to what they caused for themselves!

Yep, I agree with the above... they are bullies.. I have had the worst conversations with them and at work no less. they all know at my job not to deal with citi finanancial just by listening to my phone conversations.. and I am usually in tears by the time I hang up with them.

I could not agree more. My wife and I got a loan with Citifinancial over 5 years ago for $8, 000 when we moved to Calgary, Alberta for work. It's 2011 and we're still paying on the damn thing with our balance having inflated to over 12 grand and a whopping interest rate of 22.99%! All this time I have been paying mostly interest, which keeps on compounding by the day, and I have no idea when the hell I'll be able to pay this off. I should have never got this loan in the first place, but we were hurting for cash and it seemed like a good solution. We are just the kind of suckers the Citi preys upon and they further your pain with their so called customer appreciation days, which only gets you further in debt to them though they don't let you know that. Citifinancial are nothing short of loan sharks and I strongly urge anyone from doing business with them as you will stuck with them for life, unless you win a damn lottery or take out a loan somewhere else just to get rid of them.

I keep on receiving these pre-approved statement. When I call the branch that is the closest to me, just now @ 6:15pm, they're like "oh sure! no problem! let me give you the phone number to call... etc" .. I cut her off right there, because it's the same BS over and over again, and I had called whatever number to stop receiving these pre-approved loan and seems like it's not working! So the woman, she F'ing puts me on hold or mute me, so it seems like i lost her; I was telling her that I didn't care that she gives me a phone number, and that SHE should take care or it! When she gets back on the phone, I was like "Did u hear me?" she replied, "Yes I did! thanks and have a nice day!" . F'ing B*!ch! I called back, and someone (else maybe) answered "yes? yes?", I'm like "Who is this?", she then replies "It's Marise Dubois". I'm like "Don't you introduce yourself when you answer the phone and you work in a bank?" She answered back "We are closed since 5:30pm!" What a f'ing BS. WORSE COMPANY EVER TO DEAL WITH!

I go online, grab the "contact us" number, where supposedly you can reach them for 24hrs, 7 days a week; guess what, "the number you are trying to reach is not a valid citi number"! ! ! ! ! ! WTF!

Hello, I was just reading your posts. Well for some reason I could not rest last night. I had some suspicions about citifinancial for a little while now. I have a citifinancial brance down the street from where I live. So to make a long story short, I make my September Payment and it was closing time. They wrote me out a receipt. So when I recieved my statement for the next month, it said there was no activity. So when I called them, they acted as if I was campletely out of my mind until I told the lady that I was coming into the office with the hand written reciept signed by the lady that took my payment. When I got to the office, all of a sudden, they found my payment. I have also experienced going to the office on a Friday, before they were supposed to close, and no one was there. So I left my payment inside the door and I was charged for beign late. The craziest is, I Had to borrow money from them just 2 weeks ago. I hated to do this but I had to. The remaining total balance on my account was $1400--give or take. I only borrowed $1500 more. Ok Yall ready for this? Principal Balance, $3200.00 - Finance Charge -- $2300----So what I dont get is, if the total owed before was only 1400, which included the finance charge because that was the total that I owed, and I only borrowed 1500.00-- Why is the Finance charge for borrowing 1500 --$2300---Keep in Mind that the TOTAL owed before getting this $1500 loan was only $1400.00. The Finance charge was included in the $1400. So I still have to pay the ($1400.00 which included the finance charge) Plus the $1, 500.00 that I borrowed Plus the $2300.00 finince charge. Yes, So again I only owed $1400.00. I borrowed $1500.00 -Fininace Charge is $2300.00. So I now have a beautiful total of $5600.00 that I owe Citifinancial. Not only that some of the information on my application is years old. They only updated certain parts. I spacificly remember telling the lady that my email name started with a T as in Tim, which is "tot" but when I looked at my application it was coc...not only that, the amount that I pay in rent was wrong. She never asked me how much rent I paid. I have not applied with them for a couple years and everyone and their great granny knows that rent Goes up every year. So I might have to add this to Mr. Obama already full plate, or send it to a radio station so they can BLAST it.

I agree! They give you the run around and they mislead you. I tried to workout paying them and they stalled me by saying you can take a personal loan out. I refused because they are already raping me. Thats when s*** hit the fan they have now sent me to court for being 2 months behind. I hate CitiFinancial with a passion! They are corrupt and thugs when is the law going to change and go after these modern day crooks!

02/09
We too have been a victim of CITIFINANCIAL RETAIL SERVICES my husband is deployed over seas
and has been since 2007, The account / debt is in his name after his deployment I sent citifinancial retail services copies of all required documents allowing me to act and or speak on my husbands behalf about this account. Well not only will citifinancial retail services NOT speak to me they claim they dont have any documents reguarding the deployment, then they all EVERY day starting at 7:00AM asking for my husband then saying he need to call them asap! I once again tell the deployment story and all I get is 'please fax all documents to our military dept.' been there done that ALL I want is to find out hhow much is owed and pay it OFF... instead citifinancial retail services desides to post NEGATIVELY to all three credit agency's That is no allowed because no company can report negative findings when a person is deployed.I've called every day for that last month trying to settle this and all CITIFINANCIAL RETAIL SERVICES can do is harass people and ruin their credit...
pissed off wife of deployed soldier
M.H

I will also NEVER do business with anyone or anything that is related to "Citi". I was making my $40 payment every month and right around Christmas time my payment happened to be 2 days late. They tacked on another $40 and started adding finance charges. On another occasion my payment got in their mail a day late and they charged $40 again... on a $40 payment. Ridiculous. I don't know if other Credit companies do that, but all of my other bills only charge a few cents or a couple of dollars for a late payment. They certainly do not double the payment.

It is time that Americans stand up and refuse to do business with these criminals that are only out to rip you off.

CONSUMER BEWARE!

I purchased some furniture with Rooms To Go and used their offer of 12 months no interest program. This program is through Citi Financial. If you do not pay off the balance by the 12 month due day then they charge you accrued interest. I sent my balance off to them of $2199.98 a week an a half before the due day. I did this so the check would clear in time. I called to find that they had only posted $2099.98 to my account leaving a balance of $100. I do believe the reason behind this is so they could "TRY" and collect interest on the full balance. I have dealt with this company in the past and have gone though similar problems. I am so glad I called and checked the balance or I might have had to go postal. I DO NOT RECOMMEND THIS INSTITUTION!

Thank you HoboKitty. Your words are being heard, I hope not only to the consumers, but to an ear with authority.

I'm in the process of paying off my interest free credit - final due date in 2 weeks. I too have been worrying of a scam, late arrival of valid payment, etc. Hence my google search on this such topic. Anything that is too good to be true, 0% interest, usually is.

I'm paying off my bill today! I'll spend the extra $15 it takes to make it happen by bill pay across the phone.

I completely agree! Citifinancial is the worst company to do business with. I will NEVER use Citifinancial again for any matter and I suggest everyone else do the same. I have had repeated issues with wrong charges, horrible customer service, late fees when the payment was received on time, hidden fees and many other complaints! I am using the retail service and they only way to make a payment without being charged is by sending in a check. If you want to make a payment by phone there is a $15 charge added onto your payment. This is NOT right in any way what so ever! I fully know that they are NOT charged $15 to process a payment like they claim! This company is extremely unethical and fradulent! NEVER USE CITIFINANCIAL FOR ANYTHING BECAUSE THEY WILL RIP YOU OFF! I hope this company is shut down for their horrible practices!

To The Consumers of America:
Thankyou for makeing cusomer service jobs that much harder. How many of the people you eal with on a daily basis are that bad? and what ownership do you have in your problems. It seems people except
mindreaders, magicians and Santa Clause to be on the other end of the phone or working at the retail store. GROW UP!

One month before I have submitted my documents files required for personal mortgage loan against my flat at Bhayandar. I also personally contacted your office at Borivali(West). But not received any favourable answer or not my file is returned to me if no loan is sanctioned.

Please lookinto the matter.

You may file a lawsuit against citi. Contracts must be legal, not one sided and the interest rate cannot be excessive. Talk to a lawyer and tell him/her about other complaints about citi.

The bank was negligent.

R/Sir,
New referance no.[protected]/HL(July 08) in place of old referance no.6052520/HL for renewed loan amt. rs9.0lakh.
As I Prashant deore got the new referance no. I got the letter from Ms. Arti Rohatagi(advt.) for arbitration at Delhi.
What I do? pleas specify.

THESE FOREIGN TIE UP INVESTMENT CROOKS AND FRAUDS SHOULD BE PUNISHED AND KICKED OUT OF THE COUNTRY _CITY FINANCIAL IS REALLY PAINFUL __SO ALSO ANOTHER NBFA _INDIA BULLS _LTD _ THEY CAN BE CALLED AS INDIA PIGS rather

RAHUL .R. CHINCHOLkAR
1248, NORTH KASBA,
NR, OLD VITTHAL TEMPLE
SOLAPUR (MH) 413007
A/C NO-[protected]
MO- [protected], [protected]

TO
CREDIT MANEGER
CITIFINANCIAL CONSUMER FINANCE INDIA LTD.
DELHI

SUB:-REGARDING THIRD TOPUP OF PERSNAL LOAN

SIR;

I HAVE BEEN CALLED FOR THE THIRD TIME TOPUP ON 20TH MAY2008 BY MISS. MANALI FROM SOLAPUR(MH) BRANCH. SAME DAY I HAVE FULLFILLED ALL THE DOCUMENTS REQUIRED FOR THE SAME.
I AM CONTINOUSLY TOUCH WITH THOSE WHO ARE
HANDLLING MY CASE., NAMELY MISS MANALI, MISS SHWETA, AND
MR.VERMA (BRANCH MANEGER)
ACCORDING TO MR.VERMA HE HAS TRIED HIS LEVEL BEST FOR MY TOPUP OF LOAN.

I WOULD LIKE TO POINT OUT YOU FOLLOWING POINTS:-

1) CITI. FIN. HAS INVITED ME FOR THE THIRD TOPUP
2) AT TIME OF SECOND TOPUP EXCESS PAYMENT OF RS 325/- IS GIVEN TO ME. FOR THAT YOUR RECOVERY OFFICER HAS COME TO MY OFFICE FOR RECOVERY. I WENT TO SOLAPUR BR. OFFICE FOR VERIFICATION AND NOTICE THE FACT THAT BY ADJECTING FIRST LOAN THE AMOUNT GIVEN TO ME IS RS 325/- IS EXCESS.( ALL THESE CALCULATION IS DONE BY CITI. FIN. NOT BY ME )
THEN I HAVE DONE CASH PAYMENT
3) AFTER SECOND TOPUP TWO EMI CHEQUES WERE PRESENTED AT THE BANK ON SAME DAY (ONE CHEQUE OF BEFORE TOPUP & AFTER TOPUP) THIS HAPPENS TWICE, EVEN THIS IS NOT MY MISTAKE.
4) I HAVE MAINTAINED GOOD TRACK RECORD SINCE LAST FOUR YEARS WITH CITI FIN.

EXACTLY I NOT GETTING THE FACT THAT WHERE I DONE WRONG.
PLEASE KINDLY COSIDER THE CASE
THANKING YOU

RAHUL CHINCHOLKAR
A/C NO-[protected]

RAHUL .R. CHINCHOLAR
1248, NORTH KASBA,
NR, OLD VITTHAL TEMPLE
SOLAPUR (MH) 413007
A/C NO-[protected]
MO- [protected], [protected]

TO
CREDIT MANEGER
CITIFINANCIAL CONSUMER FINANCE INDIA LTD.
DELHI

SUB:-REGARDING THIRD TOPUP OF PERSNAL LOAN

SIR;

I HAVE BEEN CALLED FOR THE THIRD TIME TOPUP ON 20TH MAY2008 BY MISS. MANALI FROM SOLAPUR(MH) BRANCH. SAME DAY I HAVE FULLFILLED ALL THE DOCUMENTS REQUIRED FOR THE SAME.
I AM CONTINOUSLY TOUCH WITH THOSE WHO ARE
HANDLLING MY CASE., NAMELY MISS MANALI, MISS SHWETA, AND
MR.VERMA (BRANCH MANEGER)
ACCORDING TO MR.VERMA HE HAS TRIED HIS LEVEL BEST FOR MY TOPUP OF LOAN.

I WOULD LIKE TO POINT OUT YOU FOLLOWING POINTS:-

1) CITI. FIN. HAS INVITED ME FOR THE THIRD TOPUP
2) AT TIME OF SECOND TOPUP EXCESS PAYMENT OF RS 325/- IS GIVEN TO ME. FOR THAT YOUR RECOVERY OFFICER HAS COME TO MY OFFICE FOR RECOVERY. I WENT TO SOLAPUR BR. OFFICE FOR VERIFICATION AND NOTICE THE FACT THAT BY ADJECTING FIRST LOAN THE AMOUNT GIVEN TO ME IS RS 325/- IS EXCESS.( ALL THESE CALCULATION IS DONE BY CITI. FIN. NOT BY ME )
THEN I HAVE DONE CASH PAYMENT
3) AFTER SECOND TOPUP TWO EMI CHEQUES WERE PRESENTED AT THE BANK ON SAME DAY (ONE CHEQUE OF BEFORE TOPUP & AFTER TOPUP) THIS HAPPENS TWICE, EVEN THIS IS NOT MY MISTAKE.
4) I HAVE MAINTAINED GOOD TRACK RECORD SINCE LAST FOUR YEARS WITH CITI FIN.

EXACTLY I NOT GETTING THE FACT THAT WHERE I DONE WRONG.
PLEASE KINDLY COSIDER THE CASE
THANKING YOU

RAHUL CHINCHOLKAR
A/C NO-[protected]

citifinancial is a scam! they prey on innocent victims charging a whopping 25% interest retroactive to the first day of the purchase. buyer beware! citi is behind many store private label credit cards!

I agree! I had this same problem I have still been unable to get this fixed. Now I currently have several problems with this company and what they are doing! This is only one of many problems I am haveing with them! I have no way to check the bills other that what they send me! Have three accounts 1 is being finiance and two that are 1yr same as cash but they do not apply the money to the right accounts and will not change the payments and apply them to the proper accounts even though the bills clearly state what accounts they are to! And the intrest rate is 24.99 which is over the top! The customer service is clearly in need of an adjustment! This also concerns me after seeing that my tax dollars may possible be used to help this company! This is one company that should not be bailed out!

I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at [protected] and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

I have been searching for others with the same issues that I have with CIti-Financial. I have a loan with them, secured by my home. We got behind on the payments and with our first mortgage. We were working with our mortgage company and stayed in contact with our local office to help resolve this. We got a repayment plan with our mortgage company and tried to work payment with our local Citi-Financial, the manager there was so rude and hateful and proceeded to tell my husband how she didn't have time for his bs and tired of his ###. She also refered to him by his brothers name. Well, he corrected her and stated he was not his brother and was not to be refered to as him. She actually slammed her hands on her desk and raised he hand at my husband. Well he walked out, she was so mad and if he would have sat there he feels should would have finished her swing and hit him. We tried to file a complaint no one would help. No ne can even provide a number or even name of the district manager, like its a big secret.
Since this we have gotten current on the loan and able to walk into a different office to make our payments. Last week I received a letter from an attorney's office stating they are filing suit for a judgement against us on this loan. I spoke with the office and was informed since the payments were sporatic, they could get a judgement to secure payment. We got 3 payments behind(first time ever).
Now all I am getting from their customer service is that I must contact the location. Now why should I put myself in harms way of walking into that office. I have never gone thru so many people to be told there is nothign I can do for you. Now I have left a message form their legal department. Now here is the big one, I had to change my number due to their harrassment and do not want them to have my current number. They called me daily, I still have all the messages on my old answerign machine, with time and dates...There are days I received two and three messages from their office.
Are there any suggestions out there. My first thought is to get my papers in order and contact an attorney and file suit against the branch manager, employees and Citi-Financial.

I was 3 weeks late with a payment and Zally from CIti Finacial has called my work 5 or 6 times a day harassing me about my payment. told me they are taking legal action and told me to stop making excuses and pay my bills.
She was rude and yelled at me and proceeded to hang up on me.
They are the worse company in the world to deal with and I will never recommend them to anyone for any reason.

DO NOT FINANCE THROUGH THIS COMPANY

My bill was late by two days and I was not even aware. I believe that my bill was late due to the mail just not making it in time but either way for over a year I have never missed a payment. I started receiving phone calls at home and work several times a day and when I would answer an automated message would say it was citi financial and I needed to hold for an important message. No one would ever pick up and it would just disconnect. I finally got someone to talk me after 4 days of this. I was harassed and asked personal questions like- DO I still work, How do I get payed, Does my spouse work, Am I having financial issues. They even told me that I had a great payment history with them but still harassed me over the two days late. They told me I had to pay the late fee plus bill now. I even asked to speak to a supervisor but she was no help and just deflected my questions with what I assume was company answers. When I did pay them over the phone I was told I would probably still receive three more phone calls over that night. There is no grace period with this company so MRMCVTF you are wrong they don't care if you are late 1 day it’s a 40 day late fee. I agree pay your bill but come on what company does not have same window of grace period. I WILL NEVER DO BUSINESS WITH THEM AGAIN.

Why don't you just pay your bill on the due date? You are in default once you miss your due date, you get 10 days before a late charge applies. Keep complaining or read your contract. They had the money for you when you need it, now you have to pay it back... how hard is that?

They are terrible people. The branch manager in Ohio, Barbara Wouts is an actual adulterer!
Barbara Wouts manager of Citifinancial in Ohio is an adulterer! What a great reference for their company!

Hi I'm located here in Albany, Georgia. I pray I pay this company off soon. I work at a facility where we have sick patients and these two people that work at citifinancial call constantly (Tanya and Joe Allen)with no respect to my job asking me to borrow money from people which is very ignorant while would do this when I'm behind in my bills and also telling me if I don't they will take me to magistrate court and take my money when I'm trying to work over time to play catch up for unforseen circumstances which is happening to everyone and if your pay record has been good they should try to understand but they don't care I really pray and hope they realize that people are under pressure right now and they never know when someone might lose it and God knows what could happen people will do anything to protect there kids to keep a roof over their heads and food on their tables so if you are promising to come in a pay on a date you will have the money while ask you to write check that you know you don't have the funds in your account and get you in more trouble. I never knew such ignorant BAMA'S as these two are. At this point and time I'll quit my job just to keep from giving them the chance to garnish my wages when I'm asking them to give me two days to catch up.

i hate citi financial they call every 15 minutes to a half hour and not to talk to me but my boyfriend. Who is and has been in the hospital with ms i tell them over and over when he will be here but they countinue to call and harrase me and my children. i can understand callin once maybe twice a day but 9 times in 3 hours is just crap.

DITTO! I hope and pray that in our bad economy that this business will go out first! They are bloodhounds! I wasnt even late on my payment and they called 5 or 6 times today! I would strongly urge anyone to not do business with these people ever!

As a business owner...these phone calls for employees are very fustrating. The employee doesn't wish to speak with them here at work...but they still call 3-4 times a day. We have asked them not to call and to please call the employee at home...but they continue to call. He/We have told them he doesn't speak english (which he doesn't) ...but they only have English speaking people call over and over. We have told them he is not allowed to recieve personal calls...and she hung up on me...they still continue to call. The call themselves different names ...sometimes spelling out C.. I...T...I...Citimortgage...CitiFinancial...but yet always ask for the same employee...HOW CORRUPT IS THAT...always comes up as Out of Area...so I can't call the main office even if I wanted to. Now...I feel sorry for the individual...can you imagine what calls his home phone is getting. But seriously, this is my business phone...he doesn't pay for this phone, nor MY time...but I can't seem to figure out what to do about it. It has only been 3 days and we are receiving 3-4 phone calls a day...I assume it's going to get worse!

I have had a very similar experience with this company. I took out an unsecured loan, and just recently got a garnishment for old medical bills. Manager named Andy and his chronies (office staff) would call me at work and try to argue with me why I wasn't able to pay them, after I had already tried to work something out with them.

My advice, avoid this company ... period.

I have been searching for others with the same issues that I have with CIti-Financial. I have a loan with them, secured by my home. We got behind on the payments and with our first mortgage. We were working with our mortgage company and stayed in contact with our local office to help resolve this. We got a repayment plan with our mortgage company and tried to work payment with our local Citi-Financial, the manager there was so rude and hateful and proceeded to tell my husband how she didn't have time for his bs and tired of his ###. She also refered to him by his brothers name. Well, he corrected her and stated he was not his brother and was not to be refered to as him. She actually slammed her hands on her desk and raised he hand at my husband. Well he walked out, she was so mad and if he would have sat there he feels should would have finished her swing and hit him. We tried to file a complaint no one would help. No ne can even provide a number or even name of the district manager, like its a big secret.
Since this we have gotten current on the loan and able to walk into a different office to make our payments. Last week I received a letter from an attorney's office stating they are filing suit for a judgement against us on this loan. I spoke with the office and was informed since the payments were sporatic, they could get a judgement to secure payment. We got 3 payments behind(first time ever).
Now all I am getting from their customer service is that I must contact the location. Now why should I put myself in harms way of walking into that office. I have never gone thru so many people to be told there is nothign I can do for you. Now I have left a message form their legal department. Now here is the big one, I had to change my number due to their harrassment and do not want them to have my current number. They called me daily, I still have all the messages on my old answering machine, with time and dates...There are days I received two and three messages from their office.
Are there any suggestions out there. My first thought is to get my papers in order and contact an attorney and file suit against the branch manager, employees and Citi-Financial.

why don, t you all pepole pay on time and avoid all these things. you people are trying to cover your bad repayment with all this nonsense.

it is your legal and social obligation to pay on time .No bank will call you and have to spend so much on collection efforts which makes loan costlier for other good repayment customer.

They keep calling my cell phone very early in the morning...like 7:30 am! I don't even have an account with them! They are a bunch of incompetent [censor]s!

I'd rather do business with a buy here pay here place than these idiots with usury rates. I know I signed the papers but does anyone really read the whole contract when buying a car. I'll walk before using them again. They suck

Happens to me as well, I hate it

Happens to me as well

I absolutely agree! I'm full on board to file harassment charges against this company. I have only cosigned for my mother to get a car years ago, and she has never been over 30 days late. She has since fell on hard times and has begged for help with them. They said pay one payment and we'll defer the next, and then changed their mind and would not defer. Then, the second day after her due date, they are blowing up my phone and hers. This is harassment. She takes care of this account, and they need to work this out with her first, then if nothing can be worked out, contact me. But they refuse to work with her at all. She has always paid all of her bills. She's not trying to get out of paying, just needs some consideration. This is THE worst company I have ever come across. They are very rude. There are many companies today working with their clients in this horrible economic depression, and this definitely is not one that cares about its clients at all. I will never do business with them again, and will post these complaints everywhere I can find a place to.

I've been a customer of Citifinancial Auto for two years and have never been over 30 days late. If you do not pay within 10 days the collection phone calls begin and come nearly every single day. It doesn't matter what you tell them. If you say" I'll make that payment on the 25th" they'll still continue to call you every day until the 25th. There is no such thing as "arrangements". Their attitude is that if "it is unpaid than we will continue to call". This company was a recipient of Federal Stimulis money and continue's to "waste time and money" on duplicate calls to people who don't have a record of paying over 30 days. I have programmed the numbers they call me from in my phone and I note the days and times they call. The numbers I have are; [protected] (call originates from Ft Mill, SC), [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]. If any of these numbers show up in your phone, it is Citifinancial Auto.
This is not collection, this is "harassment" and it's time we start petitioning the government to stop them from these "rotary" call practices.

Yeah i am dealing with a major rude a$$h0le. i called them back to speak with them about arrangments and that there is a payment via paper check sent to them via postal service. i am late but they and have discussed with them several times what is my situation. They don't care about anything but there money. I spoke to a supervisor (MR. robinson ext 43233) if you want to bugg the Sh!# out of him like they do us. He is as rude as a sh!# Turd.

They are true loan sharks. Thaye should be put out of business. They harass you day after day, and they tack on all this "INSURANCE" that when it comes time, you cant even use! Do NOT do business with them!

No, they don't care about your hardship. You promised to pay them a certain amount of money on a certain day every month. If you couldn't afford it, you shouldn't have bought it.