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I would like to cancel my subscription to Classmates.com and can't find out how. It is not very good when you call the number you are given and can't talk to a person.
The complaint has been investigated and resolved to the customer’s satisfaction.
![Commission Junction [CJ]](/images/business/48-48/127614/commission-junction-cj.jpg){kind=small}
I did not authorize 15.00$ taken automatically out of my account
Do not give up so easily.
Continue to tell them you want a refund AND you are unsatisfied with their service (in an email to their customer service office). Also remove all of your personal data from their site and notify them since you no longer have any personal data on their site, you are in fact no longer being provided a service by their company. Since they are no longer providing you any service they are in fact committing fraud since they have taken your money without a return of service. Also state in your email that your email is serving as an official notification they you wish a refund and that you no longer want to utilize their service/you are unsatisfied with their service
Contact the Better Business Bureau and file a complaint. Once you access the main Better Business Site and identify the company you wish to complain against (i.e. Classmates.com or Memory Lane), they will forward you to the office handling that region of the U.S (Classmates/Memory Lane has a mailing address is the northwest United States)
Be persistent and they will (hopefully) ultimately send you a nice email like I recently received (below) Be advised they will deduct a percentage from the amount you paid depending on how long you have been under their “new” contract. They originally charged me 59.00 but in the week it took before they finally acquiesced and closed my account; they determined this week’s worth of service was .48 cents.
Thank you for your reply.
I understand your concerns. I have reviewed your request and will make an exception to our policy and process a refund for the time remaining on your membership term, in the amount of $58.52.
We've processed your credit today. Please note that the credit may take up to 30 days to appear depending on your financial institution.
You may continue to use your free membership with Memory Lane™. As a free member, you're still listed on Memory Lane and will continue to receive email notifications about your account activity.
If you have any further questions or concerns, please reply directly to this email and let us know.
Sincerely,
I am also PO'd over this. I have been trying to get off this w/site to no avail. I'm not spending any more of my dollars on this fiasco. No contact number to Classmates, whatever they are called now, no nothing. Apparently they are in hot water, what a waste of my time and money. Geez, live and learn.
I don't use please cancelle
checked my online baking account and there is a $15.00 charge on it.
This company has charged my credit card and I have never signed up or authorized it's billing.
I am currently going through the same issue, classmates.com charging me for something I never signed up for my credit card says it will take 10 days to clear this up but I am angry that they were able to get my information in the first place.
Of course you are going through the same issue. You are the one who posted the initial complaint.
Signed up for 1 month trial period, and they kept on billing plus there is no place to cancel...
Feb.1, 2016 received bill from credit card company with debit for Classmates.inc..
[protected]
I cancelled in account in December. I paid with my credit card. Yesterday I received a dunning telephone call from Pay Pal, because I had an outstanding bill. I did not at any time authorize Class Mates to use my pay pal account. I plan on notifying the better business bureau.
Please cancel Invoice [protected] [protected]
I cancel my subscription some time ago and do not want to be billed the $15 through Pay Pal.
Pat Smith Lifke
plifke@q.com
Invoice ID: [protected]-[protected] (Please cancel or refund)
On 7/1/2016 my credit card was charged $42.35 for a membership that I did not request. Classmates Inc WA [protected]
I did not agree to auto renewal and most definitly at $39. I want my credit card credited . And cancel my membership. Classmates.com I have called your customer service and they say they are closed and are open 8-5.Well its 9:33.