Clientele
Reviews and Complaints

On May 26 2021, I sent a cancellation request to Clientele on policy:[protected] and BAM, inJune they still deducted the R211 premium! What will it take for this institution to respect my decision!?

Good day Sir/madam
My name is shadrack Muponisi Ngoveni, I'm a member of Clientel at the side of funeral plan, I've a very big problem regarding my cover since my people are not covered while I've provided you guys with all information, like and ID numbers for my peoples.
My policy number is [protected], please check the recording voice as you always our calles are recorded.

Regard
Shadrack

Goodday I am miss una vermeulen why are you struggle to pay my money back in to my account I did not ask for this policy I ask information regard my double payment and somebody open n legal policy I said i was retrench at work and they took my money and said they will give my money back in to my account now it's 11 June they take 27 may I cancelled the legal policy I am miss una vermeulen I'd [protected] my cell [protected] my email [protected]@gmail.com

Clientele debited an amount of R204 on the 23rd of April and I tried to reverse it but I couldn't and I tried stopping it but still I couldn't and on the 23rd of May they debited the same amount of R204, fortunately I didn't have any funds on my account but today (02 June 2021) someone sent me money and clientele debited the same amount (R204) which I know nothing about, I have never signed up for anything with clientele or gave them permission to debit my account.
I would be glad if this matter will be resolved and I can get my money back and this debit order be stopped and canceled because I never permitted it.
The reference for this debit order that I don't know of is clientele-[protected] 210524.

I have been requesting and sending emails since last week asking for urgent assistance,
And till date no one has bothered to give me any feedback, so can you please do me a favor and cancel my policy as I will be taking my business elsewhere

Name & Surname : Gretchen Swartz
Policy Number : [protected]
Contact Number : [protected]

Thank You

I been trying to reverse my money because clientele have taking my money without my concern since the beginning the year. Please stp debiting my money.don't have a choice but to refer this matter to ombudsman as I have trying with the bank after that they are no longer debiting on the last day immediately I have money in my account they take my 200

On the 20th May I called through and was advised to submit certain documents which I subsequently did.

There was no word from Clientele. Yesterday I called through again and the consultant realized that my email was not attended to. Worst thing is she doesn't even know what an electronically generated statement looks like and arrogantly wants to argue her misinformation.

Today is the 25th May, still no word or action from this company. Yet their adverts that regularly are on screen keep saying that they pay out within 24 hours. That is false advertising, with a distinction.

Clientele has deducted money from my account for an insurance I know nothing about the money deducted from my account was the only income I had to provide for my 4 months daughter I tried reversing it but it was unreserved please help me get it back. The amount was R264 I don't know how they got my details because I never joined any insurance please I'm not working my daughter depends on this money she has no food nor any nappies I'll be grateful if I'm refunded my R265

I met some guy at the mall.. He was talking about get rewards and discount offered at Edgar's and Sportscene shops when I make purchases. He took my details but also never told about policy. I was from Standard Bank to open a student account and having the confirmation with all details on my hand. So my mom deposited R1000 on 22nd for my school stuff only to get an unusual notification of 2x R265 from your company. I know nothing about this policy. Email sent from [protected]@outlook.com on 28th April 2021. After no response I made a call to ur head office [protected] and Spoke to Augustin from Call center to terminate policy.He confirmed that he will only close it, the rest he is not dealing with that. I need refund please as my study material are not yet finalised, awaiting for this money. My mom does not work either and not in good standing to take a policy . I want my money reversed back to my account please cause the business approach was wrong at first.

Thank you

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I had the worst experience ever, filed a on 29/04/2021 and called to confirm if they have received the documents. The consultant confirmed that everything is in order and will be paid within 24hrs . Today 03/05/2021 I called and they told me that they are still assessing the documents later . Yet they don't even bother to update me . Arrogant consultant

I was hospitalized for 19 days and had an oparation during that time. According to my policy, there is a lumpsum if I'm hospitalized for more than 3 days and a day to day of R500 if hospitalized for more than 10 days. They refuse to pay the day to day cover and give reasons that are not even in my contract with them. It is unfair that they are quick to deduct but when it comes to paying they Give all sorts of excuses. Im disappointed in the company really.

Disgusting Service
Clientele is extremely arrogant and incompetent. I have been a member of them for many years and have never missed a debit order yet their service is amateurish and they treat me like I owe them something. I am very disappointed indeed as it would seem as if I'm going to end up paying a real lawyer, something which they do not seem to have in their employ, to help me with my current legal problem. My wife was involved in an accident on 10.02.2021 with another vehicle and on 09.04.2021 I was contacted by the legal firm appointed by the third party's insurance to claim damages from me. I prepared a sketch along with my wife's version of events. I also did some research on how to combat the claim. I forwarded all of the documentation, pictures as well as the quotation and claim from the third party through to Clientele for assistance on 13.04.2021. After 10 days of not hearing from their consultants, I phoned with the last bit of airtime that I had on 23.04.2021. The consultant was very rude and defensive about the delay in communication with me. She asked what happened and I explained, also briefly going into the defence I prepared. My airtime ran out and guess what, they never returned my call. Instead later that day, they forward me an email that they sent to the third party in which they mistakenly say that I was the person involved in the accident and asking for a quote from the third party. During our telephone conversation earlier that day, their consultant confirmed that they had all of the documents that I sent through to their office on record yet she still made this armature mistake. The third party's representative is already planning on issuing a summons and has advised me twice to rather deal with them directly as Clientele does not seem to know what they are doing. With my experience with them both past and present I cannot help but think that he is right. It would seem as if I will now need to deal with the matter myself and possibly also appoint and pay for a legal representative to help me. This is a bitter pill to swallow considering how long I have been a loyal client. I will not leave this here. This is the first of many complaints that I will post everywhere I can. I am also preparing my complaint to submit to the OSTI in which I will also request a premium refund from Clientele considering that they, like a parasite, are the only ones to benefit from our business relationship. I need you to provide me with a proper legal representative that knows what they are doing, that is willing to read the documents that I submitted previously and that is willing to communicate with me alternatively, I need you to recommend a proper lawyer to aid with my case. You promise legal cover but only provide headaches and a lot of stress. With what I am experiencing, I find it hard to believe that anyone in your adverts are genuine clients. I rather believe that they are employees or paid actors. I challenge you to review my history with you and prove to me how you have ever once helped me with an issue.

I want to cancel the policy I did send multiple emails but no one is willing to assist no feedback than I decided to call still no one was able to assist me i don't have money to pay for premium I am very very disappointed about clientele life services it is easy to join very difficult to leave

I want to cancel this policy because I'm a student now and I don't have enough money.. So I want u Guyz to stop with this debit order and bring back my money as soon as possible please.. And I'm not working at all so please cancel everything about me this was a big mistake I will be happy if u take my complain serious

Yesterday on the 31st of March 2021 i got a call on [protected] from (Happiness) she said was her name.. it started of as a call she wanted to introduce us to a medical aid .. i refused because we already have medical aid.. so then she asked if i had funeral cover witch i said no to.. she raised her voice and proceeded to yell at me and ask if my wifes life isn't important and what i would do if she were to die right now.. i told her that i could not afford it witch she started to yell and told me to borow money from other people to pay for this funeral cover .. i got angry and hang up the phone i would like to take further actions if nothing is to do about her horrible client service!

I want clientele to cancel this policy because I don't work and I don't want it

I never joined anything from clientele and im not working

I am complaining about the debit order that has been deducted from my Capitec account and I do not know because I have not yet join any funeral cover and I want to know that how can I stop that debit order and reverse the amount of R221 Clientele [protected]
Debit Order of R221
210323DEBICHECK
The incident took place in Newcastle at Eyethu Junction in between of the passage of the supermarket

You can also contact on this number which is [protected]
My email address is sma.[protected]@gmail.com

I met some guy at the mall.. He was recruiting people to join clientele's offers.. He took my details but also told me that they won't deduct any money before having all the details of the beneficiary which was my mother.. So they haven't called to confirm the details yet they've been debiting the policy money for 2 months now.. I want to stop this and don't want the policy anymore.. I also want my money reversed back to my account.

I have been contacting Clientele by email and whatsapp to cancel my policy and IFA business, and I have been receiving automated messages for response. I decided to change the date for my debit order to gain enough time to cancel my policy and not be debited for this month. Unfortunately they continued to debit inspite of changing the date and the account details. I then decided to call them... when I called they denied debiting and asked me to email my bank statement... I emailed the statement and no one responded... I decided to call again today then they said there is a 50 day notice soo they are not going to refund me.

They do everything quick to sign you with them but make it a living hell when you cancel your policy. They have poor customer care. They do not respond to emails and even their whatsapp services go back and forth like a brocken record.

And lastly they are there only for the money and to help the people. They are learnered robbers.