Coldwell Banker Real Estate’s earns a 1.7-star rating from 87 reviews, showing that the majority of home buyers and sellers are dissatisfied with services.
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poor service
I had a very awkward and unusual experience with this agent. He was briefly nice at first when I requested information on a house that I thought he was the listing agent for. When he found out that we hadn't decided on a permanent agent for our family yet and that I wasn't going to automatically chose him, he became unhelpful, rude, and aggressive. It was very odd behavior and made us feel very uncomfortable. His actions appeared very self-serving and implied a strong sense of entitlement without the concept of earning someone's business. Very Dr. Jekyll and Mr. Hyde with his surprising and fluctuating mood swing. We decided to steer very clear of him.
The complaint has been investigated and resolved to the customer’s satisfaction.
1300 dollar loss in repairs
Coldwell Banker: Florida Moves is completely non-responsive around customer service. In fact, they asked that I don't even contact them directly anymore. They have a realtor working for them that is sneaky and deceptive. The realtor who in this case was the rep for the seller hired a roofer to repair our home. She hired a non-qualified person that didn't repair the roof correctly and after we moved in there was a major leak into our garage. This was a "contracted" repair. After we gave them a chance to come out and fix the roof again, the roofer was a no show and nowhere to be found. This was a personal contact of the realtors. Once we were forced to repair the roof ourselves for 1300. Florida Moves in Longwood told us they will retain a "vigorous lawyer" to defend their position and not offer to pay any portion of our loss. Do not use them to sell your home or purchase a home they are listing.
The complaint has been investigated and resolved to the customer’s satisfaction.
hasrassment
This agent (Terry McCorthey) has no respect for her neighbors or their right to peace and privacy. Ms. McCourtney is a lonely unbalanced individual who likes to incite people to get attention in her life. She claims that my dogs bark all the time. She came running out of her duplex to push in my face that she recored my dogs barking for 45mins. She is so crazy that she claps her hands and screams in the driveway and shouts shut up just to get them to bark. She claims to be a nice person and she screams at me and my kids and threatened to have them taken away by social services. The tenants in the duplex next to her all end up moving out because she would harass them relentlessly, and would tell them things like where to place thier TV so she would not be brothered by the noise. She would leave harassing letters and call the landlord (Mrs. Joseph Hammer) and claim the new teants are making to much noise. All of the female tenants were not allowed to wear highheels in their own duplex, and she would throw books and bang the walls because of the noise. She would call the police when the new tenants would have company and complain it was to loud. My family has owned the property next to her for 31 years, compared to her being here for 18 years, and she tells us that we need to move. She would often boast to us and her close friends how she uses her influence as a real estate to go on people's property to do what ever she wanted. She has been on a private, prestigious, gated community behind our homes, to harrass the owners and their servants to complain about their dogs. She would then tell the gate guard, that she has real estate business there and that he has no right to stop her, and to mind his own business, which is a clear misuse of her real estate agent priveleges. What kind of an agent would be so blatantly dishonest, abusive, and totally unprofessional to disturb the peace and quiet, as well as violate the property owner's rights. We also know of many times when Ms. McCourtney would have an open house for one of her client's homes, and would go ballistic during the open house, and scare away prospective buyers, because she did not like the people's ethnicity, and that she felt that they did not deserve to live in the area, which is clearly racial descrimination. We have been to arbitration with this person, and have followed the arbitrater's instructions to the letter, but Ms. McCourtney continues to behave any way she pleases, and ignores the arbitrater's instructions. We have gone out of our way to accomodate Ms. McCourtney as much as we could, and she still goes out of her way to cause us trouble, when the other neighbors have said that our family is one of the quietest, and nicest neighbors on the street. We have pleaded with Ms. MCCourtney's propert owner, and have gotten absolutely no help from Mr. and Mrs. Joseph Hammer when it comes to Ms. McCourtney's disruptive and abusive behavior toward the neighborhood. We are told that she has never given them any trouble, and that she is a very good tenant, and that we are the ones that are having the issues with Ms. McCourtney. We have documented files on her outrageous behavior, as well as verbal testimony from all of the previous tenants that were driven away by Ms. McCourtney. What more can we do to resolve this most stressful, frustating, and very unplesant matter?
The complaint has been investigated and resolved to the customer’s satisfaction.
no response
I see another story similar to mine, however instead of selling a home I was purchasing. My husband and I were looking at homes and put in an offer on a home in St. Cloud MN in December 2008. I wrote out a check for the $500 earnest money. The offer wasn't accepted so I expected the check back. Coldwell Banker could not locate the check, so they said to do...
Read full review of Coldwell Banker Real Estate and 1 commentillegal documents filed against property title
Coldwell Banker Advantage of Overland Park, Ks, the broker of the firm (Karen Bergin), and their agent (Linda Bobski) failed to sell my home and then filed an illegal document to cloud the title of my home, thus making the property unmarketable indefinitely. Their tactics are nothing more than extortion because they know it is cheaper to pay them what they demand than it is to fight them in court. Their real estate licenses should be revoked and they should be banned from practicing in Missouri due to their illegal and unethical actions.
The complaint has been investigated and resolved to the customer’s satisfaction.
Coldwell Banker Agent Brian Kolb Westlake Village California has several complaints from clients he represented in the sale of property. Once a contract for representation is signed he does absolutely nothing but misrepresent property, attempt to coerce his clients to sell far below comps for a quick turn around. Involving himself in legal issues, provide false documentation that has nothing to do with his job as real estate agent. There are so many unscrupulous agents out there and they give good moral and hard working agents a bad reputation. Brian Kolb costs people hundreds of thousands of dollars with his dishonest practices designed to quickly flip properties. This practice not only costs his clients but the community as a whole by reducing property values in the neighborhoods he works. Does Coldwell Banker condone this practice? Unless something is done to weed out these agents our real estate market will never recover.
yes, I agree I had a similar incident with a Coldwell agent in Glendale, CA. He worked with a loan agent who tried to get a rebate on the loan by disclosing our filed taxes without telling us. When the bank checked our income they DENIED the loan due to our income, which didnt need to be reviewed because we were putting 20%down.
These realtors should lose their licensing!
cbvacations.com
they advertised a rental property at a weekly rate, called to reserve, the agent changed the price, said the website did not work correctly, would not honor advertised price, believe they bait customers and then adjust rental rates, very rude agents, do not rent through cbvacations
The complaint has been investigated and resolved to the customer’s satisfaction.
I have never had an issue with Coldwell Banker in Ocean City or with cbvacations.com. Not sure of this person's exact experience, but I have noticed that www.cbvacations.com shows the "gross" rental price in the search results, and a final price (with taxes, fees, security deposits) as you navigate through the reservation process. This post could be a misunderstanding related to that.
That being said, I know that the properties represented on cbvacations.com are privately owned condominiums and homes so Coldwell Banker is simply acting as agent to the owners of these properties. The owners set the prices, not cbvacations.
customer service
They do not know how to manage the escrow accounts. They overcharge, threaten you when you complain and try to use scare tactics. My payment went from 373 to 485 because the mis-managed the monies in it. If you try to contact them it is impossible. They only provide an automated call number and I have still not found a way to get around it.
Caused loss of assets failed to disclose what they were doing and ignored by manager in newton Massachusetts. Screwed up relocation. Multiple brokers involved in this this matter took place over the past two years. Manager in newton Massachusetts ignored this and does not respond
Please call me to discuss the details. Realtor did not present 2 offers and got caught as I spoke to the homeowners. I will be calling the DPR.
I may also alert the news media. He's also rude and needs to be fired.
Gina 954.931.5462
Your agent continues to send me junk mail after I have repeatedly emailed to be removed from his mailing list. I am already registered with the do-not-mail list but this seems to mean nothing to him. This has been going on for years and no action has been taken. This is HARRASSMENT and I am TIRED of it.
Unfortunately, I have heard this exact same complaint from several people regarding how Coldwell Banker Mortgage deals with escrow accounts. Large increases in escrow deposits with the option of either paying it in full within 30 days or spreading it out over time oftem seem unjustified.
My understanding is that once all escrows are paid out of your account, any mortgage company is allowed to have a remaining balance of approximately 2 months worth of ecsrow payments - which may be why we often see a larger than needed jump in payments.
Of course, when you call the 'help line' you often get someone who is not educated in escrow accounts or how they work. You must press on. Ask to speak to an escrow specialist and don't give up until you get one. At the very least, you should reach someone who can explain to you exactly how your escrow account works and where the shortage of funds came from.
Yes, the options are usually to pay the shortage in full within 30 days or spread the amount out over time, but there is also another option... one no mortgage company ever wants to offer... You can pay your taxes and insurance on your own!
After several rounds with Coldwell Banker Mortgage, I finally insisted to have control over paying my own taxes and insurance. It's a risky move because neither your township or insurance company usually offer monthly payment plans. But, if you can budget your money and you can keep track of what you own and when it's due... it might be worth it. I pay my property taxes quarterly directly to my township, pay my homeowners insurance annually directly to my insurance company and my monthly mortgage payments are now always exactly the same.
I hope this helps.
Same thing happened to us. Payment went up 12%. That's a huge bump just because they didn't properly manage the escrow. The stated that it was part of the business and it was my obligation to be able to pony up and pay. The rep I got on the phone was surprised that I wasn't comfortable with it.
Anyway, the only thing you can do is have them spread that increase across 36 months. You still have to pay the difference but it's not as dramatic.
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Coldwell Banker Real Estate emailsspiteri@cbnorcal.com100%Confidence score: 100%Support
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Coldwell Banker Real Estate address1855 Gateway Blvd, Suite 750, Concord, California, 94520, United States
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