CB Retail Stores Coles Supermarkets Australia charging wrong price

Coles Supermarkets Australia review: charging wrong price

Kecaj of AU

Feb 21, 2020 2:09 am EST

Dear Coles,
I would like to express deep dissatisfaction with services received at Warnbro 329 - CS Store.
During 4 Years of being loyal customer of this shop I have been overcharged on more then 50 occasion. I do not think it is coincidence and I am not the only one having this problem. Nevertheless I think enough is enough, so I am sanding an email to let you know. Direct notifying at shop about wrong doing and talking to supervisor has no effect in my case. Apart of refunding wrongly charged money I do not hear even Sorry and the precedes going again and again. It is not only bar code scan itself. I have been overcharge on many times on different reason and occasion. It's OK they said, mistakes are normal procedures.
I hope you can do something with this, at least you will be aware something is not OK. I am considering to lodge more formal complaint to government authorities, if problem continue.
But first, I am writing and notifying you.

Recent receipt and item photos attached.
Kind regards,

Jack

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Coles Supermarkets Australia Contacts

Coles Supermarkets Australia phone numbers

1800 061 562
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4%
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Customer Care

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Abandoned Trolleys

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flybuys

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50%
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National Switchboard

More phone numbers

Coles Supermarkets Australia emails

coles.customer.care@coles.com.au

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Support

Coles Supermarkets Australia address

800 Toorak Road, Hawthorn East, Victoria, 3123, Australia

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