Coles Supermarkets Australia
Reviews and Complaints

My girlfriend brought me this to my bedside in hospital from coles Maroubra today and opened it to find someone had used a know to open it and possibly tamper with the product. This cannot be safe and you should make sure more products have not been tampered with in the same way and no dangerous goods are found inside. Not happy, dairy free/liquid meals are the only type I am allowed 😤
-Tane fletcher-smith
[protected]@hotmail.com

I work for a delivery service which supplies a product to Coles supermarket I am a truck driver of course. I have done this job for 4 weeks and have experience and nasty women that works as a manager of the bakery in Coles her name is Karen. I have been hassled by this women for this period of time and not letting up at any time soon. I try to do everything that I have been taught and what I can but she speaks to me like a piece of dirt I have done nothing to this women and this is the way I get treated my boss has been informed about this but have heard nothing at all as yet. I qringe every time I go there and wished I didn't have to but I do have to. Nothing you do for this women make her happy. Many of worker there said she treats them the same way. No one at all needs to be spoken to like that never lees me as a delivery driver she not my boss and never will be and far as I'm concern should be in this position there. Like this morning I pack the shelve yes we have to do that as well and not get payed after 7:30am for doing this but we was told by the suppler we have to. I want something done about this women I have been a very patient person but when it's almost everyday I go in there I'm sick of it now this is my second last resort got one more and no one will like it so I'm am asking you to do something about this women and I want a apology letter sent or give to me from her personally with out her attitude if I spoke like this to anyone I would not have a job adapter a week.
From shane saunders

I think the some of the check out staff need more training on packing bags. Twice I have had my eggs packed in with heavy items on top and my frozen and cold foods packed in a plastic bag rather than my Chiller bags that I supply for these items. Also heavy bottles of drink are packed into plastic bags rather than the sturdy bags I supply for these. Staff member Jesse needs the most training.

HI Coles
I went shopping today at your MtBarker Store here in Soth Australia .I have gotten in to a habit of checking my receipt due to having had a number of things overcharged for at supermarkets . Today I am left scratching my head completely baffled at how 1 item from the service deli has changed its Price and Weight on my receipt. I brought some Ham which was on special getting home I noticed the wrapping had charged me at $24kg -0.214net weight- $5.14 Total Price yet my receipt says it was $19kg the weight has jumped to 0.271net weight - $5.14 Total Price.
I did ring the store to enquire at the difference but the lady had disconnected me when putting me through to the Deli . I am also disappointed to know now not only do we need to check our receipts it now seems our Deli items need to also have to be checked as well . Thank you and am looking to hear from you soon . Anna Bird PO Box 653 Nairne 5252. [protected]@hotmail.com

I always shop at Coles and this is the first time I experienced such discrimination.

The lady at the checkout didn't ask for my bags and just kept on scanning items and throwing them into the bagging area. I had to pickup each and every item to place on the bags which was terrible because I didn't get to see if she was scanning correctly.

She didn't greet me at all, and didn't even say thank you after shopping and paying almost $100, just because I am Asian?

So disappointed with the lady named LOUISE at Coles Wagga Wagga.

Hi just can't believe that in the little shop 2 there is a packet of cigarettes marlboro. Fair dinkum in this day a age everyone knows how much cigarettes are a dead set killer, and you bunch of grubs putting it in kids collectables. How retarded is the person responsible for letting this slip through the net. Shame on you coles hope you all end up with lung cancer einsteins. Me and my family won't be shopping at coles anymore you can jam it.

Today I visited Coles Supermarket in Thornton and as I was coming through the 12 Item Checkout there was a lady in front of me that had about 30 odd items so I had 17 items and I know it was a 12 item checkout I thought that it would be ok as all the other checkouts had a lot of people waiting at it. The lady in front of me went through and was being served and The lady behind the checkout turned to me in a very stern voice and said next time you visit coles you use the other checkouts as this is a 12 item lane. Every one that was in the line stopped and looked at me I felt like a small child being scolded. I said oh ok then she realized that the big load that was on the conveyor belt was the lady in front of me but no sorry or nothing . I felt that I have the choice in this area of going to coles or woolworths and I have chose coles well with the sour staff that you have in the Thornton store maybe I will just shop at Woolworths. I own my own business in the area and if my staff spoke to our customers the way she did I am sure people wouldn't come back and I wouldn't allow my staff to speak the way she did. Just so you know her name was Angela on Register 004 the time was 3.10 and my Receipt number was 9816 the Date is 16/07/19 Rhonda Reeve [protected]

I shop at Coles Kirrawee at 18.13 on the 15/07/2019. Just wanted to say in all the years I've shop at Coles I never come across this service. The store manger on the docket says Peter, I was served by James and he's the most unfriendly customer service I seen. He never greeted me with hello how are you, he was just putting my stiff though the checkout, I passed him my bag and he didn't even bugged to put the shopping in the bag and kept putting it through. I had to pack my own bags, I said to him what do we have to pack our own shopping now, he replied no. Then he standing waiting for me to pay the bill as I'm still packing. He said no thank you or anything as I was leaving. He was the most rudest young boy I've ever come across. I have always had great service in Coles, they pack your groceries and ask how are you, how's your day and always thank you. But I'm afraid James needs to buck up on his customer service, what wrong with the young ones today. I own a Indian Restaurant and bring in it for 25 years, if I treated my customers like that they would never come back, well I feel like this with the treatment I got last night from James is not on, I would of gone to Aldi if I wanted to pack my own. I would be grateful if you could look into it as I don't know how many other customers get the same.

We bought a Pork boneless leg roast from Coles Grafton NSW around 3 weeks ago, stored in our deep freeze until last Thursday noght when it was cooked on a Weber coals BBQ.

Cooking was monitored carefully by a digital meat thermometer, when resyted it was carved in the usual manner. The first few slices were fine but the roast then deteriorated into what looked like internal organs still left in the cut of meat. Frankly it was disgusting and we had to cut about half the 2 kg away.

This is unacceptable from an organization that advertises quality meat (just look at the Curtis Stone adverts that dominate Masterchef on the TV. Coles has fallen well short of meeting its advertised obligations by supplying guts in a supposedly good quality roast.

Photo attached of some of the rubbish from our roast.
Reference bar code number is [protected]
Weight: 2.018 kg Price $17.15

A full refund is requested.

John McBratney
26 Pandana Close
Lawrence
NSW 2460
Ph [protected]

bought a olay cream from Mermaid Beach Store 4 days ago and wanted to return it unused at pacific fair store since I was visiting pacific fair. Lost paper receipt but have a photo taken by phone. Issue 1, the representative lies that all stores are different so they don't take returns from other stores. Issue 2, the representative questioned about our intention of losing our receipt so we can get multiple refunds for the same product. Don't we need a physical product to render a refund? What kind of logic was behind her question that I have found it very hard to comprehend? Issue 3, only when I insisted the representative looked at my phone to check the receipt and she then thought she would make it difficult by ask for the card that used to pay for the transaction, I may just go away. I walked all the way holding a crying 1 year old to the Carpark and picked up the card that paid for the transaction and return after about 20 mins. Issue 4, the representative refused again by claiming the product package is different to hers in the store when I return. She claimed the store manager is backing her and I should just go away. Why is it so hard to meet a 100% customer satisfaction promise?

How on earth are you supposed to claim the free containers when every time you ask about them there are none left at your local store?
Is this a scam or just a very badly planned promotion?
It's disappointing when you live in the country, and the next closest Coles store is over 25kms away, with no guarantee that they will be able to supply the containers either.
Not a happy customer.

On 19 June 2019 I happily went to Coles at Erina Fair to collect my containers I'd been saving credits towards since the beginning of the promotion. I had accumulated 50 container credits and had saved them to choose the larger sizes. This was a couple of weeks before the offer ended. When I asked where the containers were I was told they had all gone. Fifty (50) credits meant that I had spent more than $1000; more meaning there were times when I would have spent may be $30 but earned one credit. Not all purchases were even multiples of $20. I asked if there were containers available anywhere else but was told they couldn't help me with that. I was so disappointed as Coles is my regular supermarket and the usual 'rewards' are toys, etc. for which I have absolutely no use. As well as no containers being available to me, my dockets up to the closing date of 2 July were still showing me I was accumulating credits. These messages still printing on my dockets was very misleading. Coles has a lot of supermarket competition at Erina with Woolworths, Aldi, IGA, Harris Farm all close together. I have lost confidence in your advertising and feel poorly treated. I would appreciate being contacted regarding this matter. My email is [protected]@gmail.com

I went to customer service desk last week 5/7/19 to have my Coles freezer bag replaced which both zippers had come off only to be told I would need a docket for it to be replaced. Really I said who keeps grocery dockets and it is a Coles bag where else could I get it from but here I also replied that Woolworth's replace all there broken bags no questions asked. The guy behind the counter gave no response. The I preceded to do my weekly shopping only to find in the middle of the day on a Friday the shelves were again sparse in certain aisles for the second week in a row forcing me to buy products I dont normally buy as a replacement for the products not available. I left the store feeling absolutely ripped off as I was a loyal Coles customer and shop their religiously every week and use your flybys programme. So I an just letting you know I am very disappointed with the store attitude and am going back to Woolworths from now on.
Thank you
Barbara Moss

On Tuesday I purchased a "Port Leg Roast Boneless" from your Meat Department at Coles Carindale shop in Brisbane.
As described this piece was boneless, therefore a rolled piece of pork.
I cooked the Roast for dinner that same evening as per instructions on the packaging.
After the Roast was cooked I let sit for approx 10-15 mins and then proceeded to
slice the Roast Meat for dinner. When I sliced the meat, one slice in there was a large blood clot contained in the roll of pork, approx 2.5 cm in diameter.
I am sure this would have been noticed when the Meat was being prepared for sale.
As a result, I had to discard approx half of the piece pork roast. Very disappointing.
I know this can happen from time to time but considering this blood clot was sitting in the middle of the roll, I am sure it would or should have been noticed.
I have been disappointed before with purchases of meat from Coles Supermarkets and now unsure if I will ever purchase meat from this Supplier ever again.
Email: [protected]@live.com.au

I look after a lady who is 95 years old, I check on her daily as she has no family. She caught a taxi from Turramurra to Hornsby Coles and bought a Coles Duck, which cost her $18 - she is on a pension and it was a major treat for her to have a dinner with her friends. It was in her fridge for 2 days and when she went to cook it, the Coles Duck was rotten. She took this rotten Duck back to Coles, and although it has Coles all over the wrapping, she was told that she could not get a replacement because she did not keep her receipt. Gee Coles, she is 95 years old, she bought you the rotten duck back...it cost her more in taxi to bring it back to you...do the right thing.
Anyone reading this...don't shop at Coles as they don't care...shop at Woolworths, as if you have a problem, they take it back, without a receipt.

when I was unpacking from shopping at coles I found that the cheese that I purchased was not whole but the packaging is still sealed.
Being where I live the closest coles is over 300km away so am unable to go back and see anyone about this.
I have attached photos of the cheese package unopened.
I hope that we can resolve the matter as I was truly upset that this had happened.

Every single time I go to the Coles deli the staff are rude and you wait too long! For instance today I stood there waiting along with other customers while there was one person serving and the other staff member behind the deli was filling up the cabinet. It would have been far more polite and pro active to stop filling the cabinetry and serve the customers but no they are so rude and always look like they hate their jobs. It's very disappointing and frustrating.

Hi we buy all our groceries and pet products from our local coles.
This morning I was distressed to find on opening the dog food it was putrid. Black areas and the worst smell.
I have taken a photo and could see no sign of tampering or broken seal. We bought the box of 10 so I've included the barcode. The other s were all fine. Luckily the dog did not get any.

Coles will not allow me to receice my deli food without plastic wrapping. I even offered to supply my own re usable container. If I buy pre packaged food it has twice the plastic.
If Coles is not just crapping on about saving plasic they would find a solution.
I know personally of 9 friends who will no longer buy from Coles.

yours fresh food container now close. in every store had a bigger size container which is not suitable for the points that I have earned. I have 13 credit left and there is a phone number given to call who will say the availability of the container store near me. However, I phoned a couple of times and the voice recorder said to phone to a particular shop and check. My question is it good customer care that customer will call to store oR the customer care will give the solution? please let me know which store in Melbourne has 1 litter container?