CB Retail Stores Coles Supermarkets Australia cigarettes

Coles Supermarkets Australia review: cigarettes

Nejien of US

Oct 02, 2019 1:06 am EDT

Visited the coles taigum qld au store (circa 1pm, 2/10/2019) to order cigarettes.
I placed my order clearly as I do regularly. the clerk repeated my order correctly, so I had no reason to believe that I was paying for the wrong product.
As most cigarette packaging looks quite similar nowadays, I can understand that the clerk may have mistaken one packet for another. but for the clerk to confirm my order verbally, and hand me a product that was not what I believed I was paying for, surely must leave the responsibility for the product being wrong with the clerk, and not be the responsibility of the customer to second check that the clerk is doing their job by giving the customer what they asked for. if I were to order eggs, and the clerk handed me lettuce, I would see that the clerk misunderstood, and promptly return said lettuce. but this situation is more like ordering free range eggs, and paying for and receiving caged eggs. very similar, but not what I thought I was paying for. and cigarettes are not cheap. mistakes regarding this product, are expensive. coles seems to have successfully circumvented customer service values by outlining a 'policy' regarding cigarettes that shoppers have apparently have agreed to. I was told that it didn't matter that they gave me the wrong product and that it was my responsibility to second check the clerk's work. no refund was issued for the clerk handing me the a different product than what was confirmed and paid for.
I then called the coles customer "care" number... unfortunately they did not care at all.in fact, they repeated the word 'unfortunately' quite a lot.
They then went on to justify the clerk's action by claiming that they are not 'trained' to recognise the difference between one packet of cigarettes and another... I almost thought they were implying that clerks were illiterate and couldn't read the packaging.
So after a rather rude and stern customer 'care' representative hung up on me, I am now putting forward this complaint in the hope that coles taigum may either change their low levels of service and learn how to recognise differences in products, or be more articulate in confirming and serving correct products to customers, especially with expensive ones.

0 comments

Add a comment

Coles Supermarkets Australia - rain check policy - clarity and execution 4

Coles Supermarkets Australia - bullying and harassment at work 7

Coles Supermarkets Australia - sms's to phone 9

Coles Supermarkets Australia - moldy butter (jeffs unsalted butter) 11

Coles Supermarkets Australia - abuse 4

Resolved

Coles Supermarkets Australia - treatment by staff

Coles Supermarkets Australia - No Trolleys in Dandenong area

Coles Supermarkets Australia - poor customer service 1

Coles Supermarkets Australia - your employees accusations and customer service

Coles Supermarkets Australia - store & fruit

View all Coles Supermarkets Australia reviews and complaints

Coles Supermarkets Australia Contacts

Coles Supermarkets Australia phone numbers

1800 061 562
1800 061 562

Click up if you have successfully reached Coles Supermarkets Australia by calling 1800 061 562 phone number 0 0 users reported that they have successfully reached Coles Supermarkets Australia by calling 1800 061 562 phone number Click down if you have unsuccessfully reached Coles Supermarkets Australia by calling 1800 061 562 phone number 11 11 users reported that they have UNsuccessfully reached Coles Supermarkets Australia by calling 1800 061 562 phone number

4%
Confidence score

Customer Care

1800 876 553
1800 876 553

Click up if you have successfully reached Coles Supermarkets Australia by calling 1800 876 553 phone number 1 1 users reported that they have successfully reached Coles Supermarkets Australia by calling 1800 876 553 phone number Click down if you have unsuccessfully reached Coles Supermarkets Australia by calling 1800 876 553 phone number 1 1 users reported that they have UNsuccessfully reached Coles Supermarkets Australia by calling 1800 876 553 phone number

Abandoned Trolleys

131 116
131 116

Click up if you have successfully reached Coles Supermarkets Australia by calling 131 116 phone number 0 0 users reported that they have successfully reached Coles Supermarkets Australia by calling 131 116 phone number Click down if you have unsuccessfully reached Coles Supermarkets Australia by calling 131 116 phone number 2 2 users reported that they have UNsuccessfully reached Coles Supermarkets Australia by calling 131 116 phone number

flybuys

1800 455 400
1800 455 400

Click up if you have successfully reached Coles Supermarkets Australia by calling 1800 455 400 phone number 1 1 users reported that they have successfully reached Coles Supermarkets Australia by calling 1800 455 400 phone number Click down if you have unsuccessfully reached Coles Supermarkets Australia by calling 1800 455 400 phone number 7 7 users reported that they have UNsuccessfully reached Coles Supermarkets Australia by calling 1800 455 400 phone number

Online Shopping

+61 398 293 111
+61 398 293 111

Click up if you have successfully reached Coles Supermarkets Australia by calling +61 398 293 111 phone number 143 143 users reported that they have successfully reached Coles Supermarkets Australia by calling +61 398 293 111 phone number Click down if you have unsuccessfully reached Coles Supermarkets Australia by calling +61 398 293 111 phone number 78 78 users reported that they have UNsuccessfully reached Coles Supermarkets Australia by calling +61 398 293 111 phone number

29%
Confidence score

Head Office

+61 130 030 6397
+61 130 030 6397

Click up if you have successfully reached Coles Supermarkets Australia by calling +61 130 030 6397 phone number 0 0 users reported that they have successfully reached Coles Supermarkets Australia by calling +61 130 030 6397 phone number Click down if you have unsuccessfully reached Coles Supermarkets Australia by calling +61 130 030 6397 phone number 0 0 users reported that they have UNsuccessfully reached Coles Supermarkets Australia by calling +61 130 030 6397 phone number

Coles Credit Cards

+61 130 030 4990
+61 130 030 4990

Click up if you have successfully reached Coles Supermarkets Australia by calling +61 130 030 4990 phone number 0 0 users reported that they have successfully reached Coles Supermarkets Australia by calling +61 130 030 4990 phone number Click down if you have unsuccessfully reached Coles Supermarkets Australia by calling +61 130 030 4990 phone number 1 1 users reported that they have UNsuccessfully reached Coles Supermarkets Australia by calling +61 130 030 4990 phone number

Coles Gift Cards

+61 130 072 5159
+61 130 072 5159

Click up if you have successfully reached Coles Supermarkets Australia by calling +61 130 072 5159 phone number 0 0 users reported that they have successfully reached Coles Supermarkets Australia by calling +61 130 072 5159 phone number Click down if you have unsuccessfully reached Coles Supermarkets Australia by calling +61 130 072 5159 phone number 0 0 users reported that they have UNsuccessfully reached Coles Supermarkets Australia by calling +61 130 072 5159 phone number

Corporate Gift Cards

+61 130 026 5374
+61 130 026 5374

Click up if you have successfully reached Coles Supermarkets Australia by calling +61 130 026 5374 phone number 0 0 users reported that they have successfully reached Coles Supermarkets Australia by calling +61 130 026 5374 phone number Click down if you have unsuccessfully reached Coles Supermarkets Australia by calling +61 130 026 5374 phone number 0 0 users reported that they have UNsuccessfully reached Coles Supermarkets Australia by calling +61 130 026 5374 phone number

Coles Insurance

+61 398 295 111
+61 398 295 111

Click up if you have successfully reached Coles Supermarkets Australia by calling +61 398 295 111 phone number 3 3 users reported that they have successfully reached Coles Supermarkets Australia by calling +61 398 295 111 phone number Click down if you have unsuccessfully reached Coles Supermarkets Australia by calling +61 398 295 111 phone number 1 1 users reported that they have UNsuccessfully reached Coles Supermarkets Australia by calling +61 398 295 111 phone number

50%
Confidence score

National Switchboard

More phone numbers

Coles Supermarkets Australia emails

coles.customer.care@coles.com.au

100%
Confidence score: 100%

Support

Coles Supermarkets Australia address

800 Toorak Road, Hawthorn East, Victoria, 3123, Australia

Coles Supermarkets Australia social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 18, 2024
View all Coles Supermarkets Australia contacts