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Coles Supermarkets Australia

Coles Supermarkets Australia review: customer service

E
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12:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Date 22/02/2020 Time 17.05 Receipt 8890 Served by Nardeep Register 3 —
I rushed into this store to purchase a few items. As I approached the check-outs, there were many shoppers with very full trolleys. Nardeep announced he would open Register 8. Obviously because I was only carrying three items I rushed to Counter 8. I awaited Nardeep's arrival for a few minutes but he never arrived! I looked around and to my horror, he was serving a lady at Counter 3. I picked up my items and went to this counter and waited whilst he served the customer. It was obvious to me that he talking about me to the customer; I presume very amused that I was left waiting at counter 8. When it was my turn, I asked him "didn't you announce you would open counter 8?" He said he did but decided to serve people from counter 3 and anyway the lady was here before you. I was very shocked at his rudeness. Firstly I did not push in before any customer; there were just many last minute shoppers with full trolleys preparing to join one queue or another. The offer of going to counter 8 was for anyone who wanted to move there. I have never been treated like that in Coles and informed him I would lodge a complaint. I usually shop in the Scarborough Coles and the staff are great there. I hope you can investigate and decide on a favourable outcome for me in this case. I am a seventy year old woman who totally believes in good customer service. Sincerely, Elizabeth Spencer Marbeck.

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  1. Coles Supermarkets Australia Contacts

  2. Coles Supermarkets Australia phone numbers
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    4%
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    29%
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    50%
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    National Switchboard
    More phone numbers
  3. Coles Supermarkets Australia emails
  4. Coles Supermarkets Australia address
    800 Toorak Road, Hawthorn East, Victoria, 3123, Australia
  5. Coles Supermarkets Australia social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Coles Supermarkets Australia contacts
Coles Supermarkets Australia Category
Coles Supermarkets Australia is ranked 22 among 124 companies in the Retail Stores category