Comcast / Xfinity
Reviews and Complaints

I completed a 1 year agreement with Comcast/Xfinity at the end of last year. The contracty specifically stated that a "performance upgrade" would cost $5/month for the 1 year term of the agreement.
My second bill they charged me $10 instead of $5. I called to correct this and they apologized and said they would have it corrected in 3 business days. The next month (third bill), they still charged me $10 instead of $5.
I called to get this corrected again and after a few minutes listening to recordings in response to some other major customer issue that they had, I was finally connected to a billing representative. This person was not very helpful and kept on summarizing my concern incorrectly. Finally after a 5 minute conversation this person understood my issue (though gave me the wrong reason for the issue) and then transferred me to a loyalty team member.
That person also tried to tell me that my $5 charge was a promotional item only that had expired. I asked him how that was possible when my contract and first bill identified the charge as $5 for the length of the contract. He said that he didn't see that reflected in my account or in my bills. I had to tell him the exact bill to refer to and then he believed me. After that, he put me on hold and then came back to tell me that this was the overcharge was a billing issue that had been occurring for a few months and that I was not the only customer to experience this billing issue.
He then told me that only a supervisor would have the authority to approve the correction and that could not be possible.
1) Why is it that the supervisor may not be able to make the correction to my account billing to prevent the overcharges when my contract shows the correct amounts I am to be charged?
2) If this is an issue occurring for the past few months and they've been overbilling numerous customers- why hasn't this been a priority for them to fix?
3) Why did I have to tell them the actual bill that had the correct charges for reference? Why didn't they just look at my contract before telling me that I was wrong and giving me erroneous reasons for the incorrect charges?

I got a special offer from Xfinity for Internet and tv with free installation only for $70. I was so excited about that and immediately accepted the offer. They promised to call back but they never did. So I called them myself and spoke to their representative. The rep apologised for not calling me back and explained the details. Not only free installation was provided, they also promised me a free modem. But that was too good to be true, too bad I didn't notice it earlier. On install day the tech was late. When he finally showed up, he completed his job very quickly, and said that I need to give him $100. When I mentioned the free installation he repeated that is $100 for the install. Then he left, but two hours later he came back and asked me if anyone called to make sure he was there. What a joke! He also told me not to tell anyone about those $100. I'm kind of scared now, their tech gives me the creeps. I hope he's not coming back for more money or anything else.

I am a new customer with Comcast and used their Internet service for about 2.5 months. Today my service was turned off, I was surprised and called the customer service. They explained I haven't been paying my bill. That was interesting since I never had received a bill from them. I thought I must have set it on auto payment like my other bills.
Then I found out I owed them over $153 dollars, I thought that was strange since I was on a $19.95 plan. I had never seen my bill, they never mailed or emailed it to me, how interesting.
Now I could not see the charges unless I paid the bill up to date, so I was forced to do so. Customer service rep explained to me that I can always view my bill online, so after I had paid and my account had been reactivated, I found all kinds of charges. My first month bill came to $88 dollars, yet there was no invoice for the first months available to look at!

I asked what these charges were and the rep could not explain to me, except installation fee was $35.
Then she explained that My due bill notices had been emailed to my Comcast email account. I never even knew I had an email account with them, nobody had told me!
When I ordered my services, they received all my information including name, address, phone and email to contact me!
And nobody had ever contacted me, why?
I was getting upset and explained to the rep, I had never been informed that I had a Comcast email account.
I asked her what email they had on file for me and she gave me an email address, that I I had never heard of. And accused me of having setting it up, since I was the only one that could access that email account. I looked at the information, I had to correct my name (and I do know what my name is), also my phone number was incorrect, so I knew I had not created that email account.

Now I see that on top of all the late charges, Comcast had changed my plan to a higher rate plan, without any notification!
I wanted to talk to the supervisor but mysteriously none were available.
Who do we have to protect consumers and how far can these cable companies go to take advantage of their clients?
This is unacceptable and I refuse to be treated like this. This is unscrupulous behavior, another big company trying to take advantage of unsuspecting public.
I am still waiting to hear from their supervisor who is suppose to call me back. Shame on you Comcast -Xfinity. You can screw some of them all of the time but not all, all of the time. Dear reader, please check your monthly bills. Let's put a stop on this. Truly dissatisfied ex customer in South Florida.

I first complained to Comcast nearly two weeks ago - I had lost all service. I am 86 years of age and these are vital to me. When I first complained they said it would be over a week before they could get a technician to visit as there was no signal reaching the router. I told them I was 86 and my family was leaving so I would be on my own and the service co-ordinator said someone would call back at 1.11 pm that day and confirm the time a technician would call to the house to resolve the issue. No call. My neighbor called twice and explained I was alone and that Comcast needed to respond more quickly than a week to the full loss of service, it was not acceptable. Comcast called back and again said someone from dispatch would call with the time of a visit. My daughter called during the week and again - was told the technician would be here on 24th. Today - I am still waiting for Comcast - despite having had further calls with various people who apologized and said I would get a visit from a technician... This is appalling service and has actually resulted in me being left in a vulnerable situation now for over 10 days.

I need to have full service resumed! And at a minimum there should be compensation for loss of service and my being left vulnerable without the use of Internet, tv or phone!

Jane Hutchens

Will never use comcast again. We had them for 2 years in CT we had to move a year into our contract comcast renewed our 2yr contract when we moved without informing us. Unfortunately after we thoughtnthe 2yrs was up we had to move again. When I called to tranfer our service to new address we were informed that they do not service that area so we had to go with another company. We were charged$ 647.86 in cancellation fees because they stated we broke ouyr contract even though they could not continue to services us. The only way to get out of the fees were if I died or I was deployed. So now we are stuck paying this bill because it is affecting our credit. Thank you comcast for nothing and I will never recommened you to anyone.

Over a year ago we switched services away from Comcast. After arguing that we were not going to pay out of pocket to mail the box back they offered one of their "great" services to come to the house to pick it up free of charge. Perfect. While out doing yard work a gentleman pulls up in a normal (actually more of a beat up) red car identifying himself with Comcast stating he was sent to get the unit. Handed it over, got a receipt and like most people tossed it on a shelf in the garage caring less believing all ties were cut with the company. Months later we start getting collection calls saying we owed $298 for an unreturned unit. Are you freaking kidding me? I explained and described the subject who picked it up and they informed me I had to send them a copy of the receipt he gave me. It's MONTHS later, I threw that crap away! I am then told if I can't provide that then I am responsible for the bill. Seriously?! They closed the case out as "Dispute Resolved, customer disagrees", and threw it as unpaid on my credit score. Tonight I call their collections agency "Credit Management" trying to be polite (the lady was actually really sweet) and was informed that Comcast often allows customers to "settle" amounts to clear the credit but that they marked it as not to settle. Would love to hear from you Comcast as this is total crap, not only was I willing to consider paying part for a unit YOUR employee stole but this as well? Where is the service here as I know it wasn't through the tv/internet I had through you (it was always down).

I called to get my service changed for a lower bill. I was told I was given a deal by changing some services. I was specific that I wanted to retain my 2 DVR boxes and was assured no problem. Well it is a problem. They want me to get the anyroom DVR, which I was specific about not wanting. I called them about the service - all they would say, you are aware of this, because there is a contract. I explained by situation. To explain took 45 minutes after already waiting over an hour. They wanted to transfer me to customer solutions with a wait time of 12 minutes. I waited and finally hung up. No one tries to call you back. You would think that company its size would do research and call you back to see if your issue has been resolved. No they, want you to get further late - so they can charge you more. So that teach you not to complain. Utterly ridiculous. I have been a customer for nearly 15 years and get treated like crap. Welcome to reality. If you owe them - they find a way to contact you, but on the reverse it is hard to contact them. I want to get out of the contract I have and go with a lower service.

I had serveral phone interviews with comcast and I was able to proceed to the actual orientation/face to face interview but in the process the schedule was change about 2 times and the interview locations were change 2 or 3 times up unto the day that I got to the location set for me and I had to travel about 1 hour from home and 1 hour from the bus station after arriving a person sat near the entrace stating that the location was incorrect and that we had to go elsewere for the interview, it woulod have taken me 1 hour to get back to the bus station and another hour to the set location but at that time I had a previous appointment and would have needed the traveling time to get to the other location well comcast has not followed through with this matter also my big problem is that I have an employment account with comcast and a gentlemat by the name of Thomas Carlin has stated that I was a no show I have called the corporate office and it seems to be a matter that does not concern them several people have responsed to my e-mail only to say it is not there concern and a person from corporate called and also said that it is not corporate area of concern and advised me to call the HR department and I had to e-mail back to them for that information. It appear that there were a problem with the initial scheduling but they all seem to be hiding but if the remark stays on my account I may never be able to be hired by comcast/infinity what can be done about this.

I discovered today that Comcast's annoying, sing song voiced Customer Service (gag) representatives are based in Honduras. This settles a long standing question, as I had thought they were residents of either the Phillipines or India. Comcast is having a memorable day up here, with a blanket phone message announcement warning of "scattered outages" (my old neighbor has been without her landline for 36 hours now and no appointment scheduled until tomorrow).

I have recieved a letter in the mail 3 day's ago that I was behind but was givin till the 3rd to pay it. I thought ok seeing I got my disability on the 3rd no problem. Well today 10/30/2015 I woke up and my service was interupted. So I had to over draw my acct to pay to get service turned back on. If u r going to give people a certain day to pay then don't interrupt there service 4 day's earlier.

So, I have a show I DVR. It's on E Entertainment television, and it's listed as being on, so I DVR it, only to go to watch it and find that another E show is taped. Upon checking the E channel lineup, I see correct listings. COMCAST needs to sync up! My DVR is filled with dozens of incorrectly labeled shows now that I have to take the time to delete EACH ONE individually. Ridiculous. Either correctly list programming according to each channel or provide a mass "click a box and delete" option!

I recently switched to Comcast and was initially presently surprised that the installation tech was very nice and helpful as was the Comcast rep on the phone. That was not my experience when I cancelled my Comcast service years ago and switched to Verizon. However, after Verizon began overbilling me (after providing good service with few hastles/problems for years), I switched back to Comcast. One month after install, Comcast started charging me $10/month for HD service that I did not order. I called customer service and was told the charge would be removed and my account credited for the HD charges which Comcast acknowledged I did not order. Comcast did credit the past HD charges to my account as promised. However, the HD charge showed up again on the next months bill. Once again, I contacted Comcast to have the charge removed. This time the online customer service rep refused to remove the HD charge unless I either changed out the box that their tech installed or agreed to pay their tech to return to fix the problem that they say he caused. Plus they kept me online for 60 minutes while they gave me the run around. I took a photo of the thread. They should take their customer service show on the road - very funny but very disturbing how comfortable they are giving customers the run around and trying their best not to solve problems, especially one they acknowledge creating.

Comcast Business Service Client Service Manager Brad Ferrin lied to us and stood us up for meetings and have been plagued with Internet connection issues. Brad Ferrin changed our service without our approval and consent. When we called Comcast to complain about our horrible customer service we were getting from Brad, we experienced only uninterrupted phone trees and never got to reach a human even after 6 attempts and a total of about 4 hours waiting on the phone.

Our Arris router is garbage and has never worked, it was used when we got it from comcast. Brad Ferrin signed us up for business voice edge and we never even had a discussion about this, let alone consented to purchase this service. Run from Comcast a business service.

Local comcast service station provides package deals while actual billing continues at elevated rates. This requires customes to call over and over. You speak to someone in the Phillipines who you cannot understand and usually is not helpful
There is awful communication with overseas customer service.

Not sure how this company stays in business.
So tired of dealing with this company month after month.
People in USA want this monopoly to end.!

On Monday the company Xfinity1 came to my house and installed the TV package. But something was done improperly and therefore the TV showed only 3 days. I called them yesterday and told that the TV stopped to show, but they only promised to provide the repair and told to wait. I got the promise that till Friday everything would be done, but nothing. Don’t trust their promises and stay away from them.

I moved to a community where Comcast is the monopoly cable provider (they forbid satellite dishes for aesthetic purposes) 5/1/15, and the X1 cable nor the internet they installed have worked at least half the time since then. I have spent hours upon hours on the phone with clueless customer service types who constantly say "I'm sorry, " but offer NO SOLUTIONS. Some are downright RUDE, and I have been hung up on several times. Also, the technician who installed my services screwed me and put on the paperwork that I had TWO X1 boxes when I only had ONE. It took me four months on the phone to get one of them removed. Also, the crook tech that showed up never checked my lines with a meter to make sure things would work or not.

Finally, out of desperation, I filed a complaint on the FCC website, and finally a week later, one exec from Nashville called and left a VM promising all kinds of things, and then two field tech supervisors called (people I wanted to talk to all along but never had access), claiming they wanted to send somebody to help me solve my problems saying they would send their "best man."

In a day or two, a tech showed up, but he didn't know why he was there. I had to explain to him that things never worked since May, blah, blah. He had been on the job 3 whole months, but he was middle aged, and he acted competently. He hooked his meter to the line and immediately saw that the line was BAD. This place was built in the 1980s, and the wiring is at least that old. He went into the attic and replaced one splitter that was corroded badly which did little to improve things. He also gave me an upgraded remote control that lights up in the dark, hurray...If only my cable and internet worked to use it.

This tech said that he couldn't rewire the house. He said they would have to call a contractor to do that, and he would order it.

The contractor showed up in a few days, and he was clueless. I had to explain to him why he was there, and that a Comcast tech had ordered his services because I needed new wiring from the pole completely inside my house. He looked puzzled, walked to his truck while on his cell phone, then he drove away never telling me anything.

I called the field supervisor again on 8/21/15 to tell him what happened, and he said he would take care of things. A week went by, and I heard NOTHING, so I tried to call him back a week later on 8/28, and I only got VM. I have complained to the FCC and the GA Office of Consumer Affairs to no avail.

These incompetents (Comcast), know they are a virtual monopoly in most places, and they own the politicians in the state houses and in D.C. (Citizens United, etc.). My only solace is that the management of my community are now tired of Comcast's crap, and they are about to drop the ban on satellite dishes. So, at least I will have two choices of satellite to choose from. I'll go with a local phone provider for DSL which at least will work and be reliable. I don't need blazing speed.

One can't make all this up. Comcast is the worst company of any kind I have ever encountered. It is hard to believe such a company can stay in business, but it can as long as they are a monopoly or near so everywhere they operate, and they own the politicians.

Don’t waste your money on the website www.xfinity.tv. I subscribed for the services and everything was ok, but they started to take double sum for the services. I already called them and left messages, but no one reacted or stopped to charge me. I want to cancel the services and these charges. But I have no idea how to stop these bogus charges and what to do next.

My mother, which I help out at times since she’s 87 years old, has had Infinity for a few years with TV, phone and Internet. Her modem started having trouble so I took it in to Infinity to exchange. The person at the counter claimed she could save money each month by switching to a new bundle, adding security. I told the lady several times that we didn’t need security but she said it’d be worth it so she could lower the total monthly bill from $192 to $153. There would only be an installation fee of $16.50 for 6 months. Sounded good and my mother had the package changed, thinking now her bill would be around $170 a month for six months and then down to $153 a month. Her first bill came and it is $314.17. That’s way higher! She didn’t cancel the security system before 30 days because she’d no idea her bill would be higher than they originally told her in the Infinity office. Now they want $1000 + to cancel the security system that she didn’t need or want in the first place, plus she has installation fees and a higher monthly bill than before! They definitely tricked her into something she doesn’t need. She has never used the security and never will. So we’ll end up paying $1000 plus for absolutely nothing. Comcast was very dishonest on this matter. Sounds like elder abuse to me. I’ve called several times to Comcast plus gone to their office several times and I get various excuses and a refusal to budge, just saying we signed and are stuck with it. The installer told her she could cancel within 30 days with no penalty, but of course the first bill, charging way more than they originally told her, didn’t come tell after 30 days so we didn’t know we should cancel before the bill came. They clearly are taking advantage of an 87 year old that trusted what they said.

Comcast affinity is my internet, TV, and landline phone provider. I am suppose to be able to get by my computer ESPN-3 and able watch our local minor league baseball team the Lancaster Barnstormers vs the Sugarland Skitters. Two nights in a row now i have been unable to get the ESPN-3 to down load. The first person I spoke with could not speak very good English I was then transferred twice the first time I finally got to technical support person and was disconnected. So I called back and was disconnected for a second time. With my issue still not resolved. It's no wonder Comcast is considered one of the most hated companies in America.

I cancelled my account with Comcast because I had been receiving bills for work I never ordered nor received. Comcast sent the final bill for collections at Credit Protections Associations before the final bill was due! If there is even one small blemish on my credit reports, I will sue them and I won't stop until I get justice. Any comments from others who had similar experiences will be appreciated.