Comcast / Xfinity
Reviews and Complaints

I am so sick of Comcast I could throw up. A couple of weeks ago my phone was acting up so they sent me out a tech, he did not fix my problem so I had to call them back. The next day they sent another tech out, and the problem was on the outside of my house, he fixed it. Then I got a bill for $35.00 for that first tech that didn't fix anything. I called customer service and she told me it was a legitimate charge because that first tech worked inside my house, I tried to explain to her that he didn't fix anything, and asked her if she could see on her screen that I had to have another tech sent the next day, she said "yes, but it is still a legitimate charge". She would not listen to anything I had to say. I then asked for her supervisor, she told me that it wouldn't do any good, that it was legitimate, after begging for a good 10 minutes she finally transfers me, telling me the wait time was going to be extremely long, whatever I have time. It wasn't long at all because I opted for their call back service. When the supervisor called he totally agreed with me and reversed the charges. I just can't understand what is up with those people and trust me this was not the first or last experience that I have had with Comcast. They need to clean up their act, and all get on the same page... it really doesn't matter who you talk to they all say something different.

Comcast came out to hook up new service and did the installation wrong. I had a different technician come out to correct the installation, who decided that the original work was a failed installation and wrote on the work order that there was no charge. Then i got a bill for the second installer. I called comcast with my copy of the second work order in hand, on which the technician had written "failed install, no charge". Comcast told me that they had no way to access their own originals and that the only way they could correct my bill was for me to fax my copy of the original to them; it would not work if i copied my copy of the original and mailed it to them with the bill. Furthermore, their local office is only open during hours at which i am at work already. I refused to use my time to fax something to them that they should already have. The result of this will be that have no cable service unless i go thru satellite. At this point that is just fine with me. This is disgusting incompetence on par with recent work (or lack of it) done by our congress.

We disconnect digital cable service on 8/20, and received our bill for the usual amount in full due on 9/13. When I called on 8/29, customer service said it didn't go thru. When I asked, the person on the other side of the phone became curt. I was then transferred to service and the guy said billing should be adjusted by next week.

Since it was Memorial Day holiday the following monday, I called 9/2 and when I asked, the person in customer service said, 'it didn't go thru - it was requested on 8/29'. I asked if the request for cancellation didn't go thru or if billing wasn't adjusted? She sounded very irritated and said in a huffy voice, 'billing hasn't gone thru'.

I then had to ask when would it be completed. She grunted and said, 'if you would, call back tomorrow.'

Really crappy customer service; bad attitude when all I wanted was to find out how much I owed for September.

Comcast is selling the Blast broadband package as part of a tiered broadband service. I can prove that Comcast is unable or unwilling to provide anywhere near the speed being advertised on the Blast Tier. I have a month's worth of Blog entries, and growing, including screenshots of speed tests and telephone recordings with the abusive Comcast monopoly as proof of this Comcast consumer fraud. My Blog is at Tuxwerx, http://www.tuxwerx.com/Blogs/
If you decide to sue Comcast you can use my screenshots and data to demonstrate Comcast's fraud in your own cases.
Do yourself one HELL of a favor and DON'T have a Comcastic day!

I recently switched my cable service from WOW to Comcast, and boy was I pissed when I tried to get some help by phone. On 09/30/08 I was surprised to find that the help button on my remote did nothing. My first phone call was a useless person who kept repeating the same thing over and over, but could not answer specific questions like "Which button do you press to do that?" When I asked to speak to a supervisor or someone who knew a little more than how to read from the prompter, I was put into a holding pattern on the phone. So I recalled, this time Kelly was a little more help. She told me she didn't know how to do it, but she'd call back. Never did. How do you spell $225 a month? Oh, and I also paid $120 to get the service installed and got no manuals, and one of the remotes wasn't even set to one of the TV's. I'm pretty sure I've made a big mistake. WOW keeps calling me, so I'll probably call them back.

Someone used my debit card number to pay their cable bill on line. I have tried to get a hold of Comcast but they are giving me a hard time because this company is not in my area. Lorain, Ohio. I have repeatedly asked for the billing office or the main office to try and find out who used my card. I would appreciate someone contacting me because this person or persons stole $221.30 from my account. My card number ends with 6589. My phone number is [protected].

This is informational for people in the Baltimore area.
We moved here on the 15th of July and had scheduled a visit from Comcast to change our internet service from Savannah to Baltimore. We would have switched from Comcast many days ago, but we are not necessarily keen on DSL which is our only other alternative and it is harder to get direct TV in our complex than cable (or so we thought).
Here is my story. The dates are mostly accurate but I might be off on one or two.

July 15th, a service man came and tried to hook everything up. There was something wrong with the cable so he said he would have to call in an outside crew to work on the line out there and it would take 5-10 days. Great. We waited for 10 days.

July 25th, I call Comcast. The person on the phone (who was very nice) said that they saw that something happened with the installation and that further service was required but the order had never been submitted. They were sorry about that and would try to put it through faster.

July 29th, I call Comcast, just to check. Again a very nice person on the phone tells me that they saw I called earlier and that we needed a service call, but the order hadn't gone to the right place. hmm... okay. Well, she would submit it and get it to the right department. They would definitely have someone, likely a supervisor, call me in a couple days to make sure everything was set.

July 31st, call Comcast again. The phone person says they see the order and it HAS been sent down to service but it looks like nothing has happened with it. This is highly unusual, of course. They aren't sure about this so they transfer me over to a supervisor/customer-service liason, Bruce Baker. Bruce is appalled at the amount of time this has taken and wants to get us squared away. He offers us a small credit for our trouble which I accept saying he still needs to get service working again. He sees that it has been sent down to service but that no one has touched it ever and he will look into it. He said he will try to have something in the works by monday, but it might be a little later. He gave me his direct line and said to call him if I didn't hear something by Monday evening.

August 5th-August 11th, I call Bruce's direct line every day at different times of the day but he is never there. I leave messages but he never calls back. You'd think he'd be there at at least one random minute each day. Very odd.

August 13th - Called the regular comcast line to talk to one of the regular phone techs. He is again, appalled at the lack of response. And, though I am very dissatisfied with the service we are getting, the people on the phone are all very nice. It's just some abyss between what they say and things getting done. He suggests that I call the corporate headquarters because obviously something is wrong at the local level.

August 13th again - Call Comcast Corp in PA. Regina Richardson finds it odd that there is such a problem but is glad that I stuck with it long enough to bring it to their attention. She said she would contact them right away and we should see something happening soon. If not, call her back.

August 14th - Receive a call from Eugene Bennett at Comcast, another supervisor/customer liason. He says he has been assigned the case and everything will be taken care of.

August 18th - Call Comcast/Eugene. He says he doesn't have any information for me yet, but he will have something by tomorrow and he will give me a call (Always tomorrow.) The call never comes.

Auguest 20th - Call Comcast/Eugene (twice). He doesn't answer his phone either time and I leave a message the first time. I feel that one message should suffice.

As of today we are 35 days late in our change of service and I have spent over 6 hours on the phone with people from Comcast while NOTHING has gotten done at all. I don't understand how this happens but I wanted other people to know.

In October I switched to Comcast business high speed internet, and also changed my telephone from QWest to Comcast, bundled with cable television service. I had paid three months ahead so as not to have to bother with details during my busy retail season. Nevertheless, I got two letters (to my residential address rather than my billing address - I still haven't received any physical bills re the new service!)claiming I owed Comcast money. On both occasions I telephoned Comcast to clear up the misunderstanding, and was told not to worry about it as I had a credit balance. They said they had issued me a new account number with the change in service, but had forgotten to switch over the money that I had on credit, which they would now do. I also verified on the Internet that there was a credit on my account. This morning I woke up with no Internet. It took three hours of my time and three hours of my technical adviser's time on the phone with several departments of Comcast to try to get the matter resolved. Basically, they have allocated my telephone and cable television services to their residential section, and the high speed internet to their business section, but have been continuing to bill me for residential internet on the old account number. None of their departments cooperates with the other departments. They refuse to consolidate my services on to one bill, which was one of the reasons for dealing with one provider for all three services. Even though Comcast had notified QWest of the change in phone numbers, Comcast still had my old QWest phone number listed in its records; its website refused to change it. If I phone Comcast to check what is owing, I now have to give the new telephone number for the old residential account and the old (defunct) residential telephone number for the new business account. I have to log into Comcast under two different user names to check my bills, and have to erase old cookies every time to make this work. Comcast claimed it would credit me for the two months of residential internet it should not have charged me for; according to their math a pre-existing $62 credit from my payment ahead plus a $60 or so credit for two months of residential internet that I had cancelled equals $2. Go figure. And I'm supposed to "trust" them? The "customer service" people claim I didn't tell them to disconnect the residential internet service, even though they charged me for connecting the new service. I do not have the energy to tackle getting my online bill payment service to handle two different customer numbers from the same provider. That'll likely take another four hours. Overall, the two bills together will be higher than I was told the "bundle" of three services would be. I haven't even had the heart to tackle Comcast on the question of the phones not working when it rains, which is pretty often here in Eugene. I wonder if the confusion in billing in deliberate. They give a 30-day guarantee, but you can't even find out what you owe within the thirty days. Perhaps there's a special part of Hatlo's Inferno reserved for Comcast executives.

Ok - I'll try to keep this short. I set up service (actually transferred service) at our new home and moved all the same services over to the new address. I received my bill last month and instead of the normal charge of $125 for cable, internet and high speed, our bill was $203.00. When I called the company to get this corrected, they basically told me I was out of luck. Since it wasn't set up correctly by the employee that took my order, there was no way that they could correct the charges.

At this point I asked them remove some services to get the bill down to a reasonable amount. I was informed that they charge a $1.99 downgrade fee - what a ripoff! Side note - Comcast took over Time Warner in the Houston area within the past year. Since we have had them we have had nothing but issues with our billing. I didn't cancel any of my services, because I am waiting for an installation date from another provider. As soon as I have the scheduled date, I'm going to cancel everything.

Please let people know how this company treats its customers. As you read through all these, you will find 100's of nightmare stories of how Comcast treats its customers. PLEASE PLEASE THINK TWICE BEFORE YOU USE COMCAST! IT'S NOT WORTH THE HEADACHE!

My boyfriend and I went away for a week vacation and before we left had called Comcast up to let them know that we no longer needed their service because we were change companies when we returned. The only services from Comcast that we were no longer needing were their internet and telephone. We returned to come and find that they disconnected ALL of our services so when we return we had no television. We called to ask them to reconnect it and they said the soonest they could come out was 4 days away. So my question to Comcast is how did they find the time to come and disconnect the service when not authorizing, but are unavaiable now to connect it. They then tell us that we did authorize the disconnect on Wednesday, but why would we have made an appointment when we were on vacation? Then they continued to offer new services to us at the time of our conversation. Why would I want more services with Comcast when they disconnect the service and cannot reconnect it? It seems that all Comcast wants to do is turn their customers away and not provide service.

I recently changed to the Comcast Bundle package which is now up to 159.00 per month not including any extras such as a HDTV converter . Comcast actually quotes you a price of $149.99 then ask if you want to upgrade your internet service to internet blast and that adds the extra $10.oo. Once you sign the contract you can not delete this service even though it hasn't made any difference in the speed of my computer. Besides this extra $10.00 charege there is a charge monthly for the HDTV converter and digital box of $14.95 now brining the monthly bill up to $175.00 then add on any calls to directory Assistance and tax and once again your cable bill is right back to where you started about $180.00 to $190.00 a month . So think very carefully before you switch. As for me I will wait out my 1 year contract, Cancel all phone services except my cell phone and downgrade to a basic internet speed and basic Cable services .

Comcast has not been responsive to customer issues in a timely manner. In todays work environment many people work from home, I'm one of those that rely on good Internet connections to provide customer support to thousands of websites that use Ecommerce Shopping software. When my connection is down or running at dial up speeds then I can only provide support in the fashion that I've received support from my ISP Comcast. Ecommerce Templates Support has been known for good response times and helping it's customers get back up and running to continue making a living through their online businesses. I would like to see Comcast response time to service outages and system wide slow-downs increased to a more timely manner.

M.D'Souza

In the last 3-4 months, my phone and internet service are completely unreliable. They are down as often as they work and despite numerous calls, I can't get it fixed or my money refunded.

They will send a technician who inevitably tells me he's the wrong technician & when I call them back, they try to tell me that it's fixed.

Now, I'm done trying to get it fixed, I just want a refund for that time period (which they convinced me to wait to request until it was fixed). They won't give me a refund, because in spite of the fact that I was calling regularly, they believe that it must have been working on the days I didn't call or I would've called. When I explained that some days, I'm not home or don't have time to spend hours with them on the phone, they responded that I can't get a refund for days that it may have worked when I wasn't here to check it. I try to point out the irrationality of that to no avail.

The worst thing is, they are doing the same thing to everyone in the neighborhood, so we are all paying for services we aren't receiving and they are refusing to refund our money.

Comcast and the new schemes they're using to lower high user bandwidth is just outrageous, they advertise as unlimited download/upload but the upload stream is capped and now on continuous download it keeps disconnecting, I was assured by the technical staff that there is no problem at all but they all lie, I'm already paying $75.00 a month just for internet and if they think to charge by bandwidth they are crazy, I would rather not have internet at all... Scumbacks.. Thieves... It is time to start looking around even if DSL is the only other option...

Reported an outage of both cable TV and internet to Comcast, by 7am on June 4rd. Was told there was NO reported outage in the area and service was scheduled for Thursday, June 5. The technician arrived approx 4:30, determined that the "tap is blown" and he has referred it to maintenance. When we inquired as to how long this will take, we were informed it would by 2 WEEKS. I replied that was unacceptable and asked for a supervisor. Although both the initial person and the "floor supervisor" were pleasant, they were NOT empowered to respond to customer's needs. I was told that a supervisor would call me back immediately, no call has been received, no call from dispatch to inform me that the work order was forwarded to maintenance has taken place, maintenance has not called to schedule the work. Comcast has a unacceptable response to residential service outages. My experience almost two years ago to the day, was very similar, it took them over 3 weeks to resolve the issue and empty promises were made. At that time I was willing to give them another chance, now I have already contacted two competitors for pricing and time to establish new service. The Comcast commercials are fraudulent with empty promises. Stay away from Comcast, after 14 years with them, they have totally destroyed any trust in their company.

I made a phone call to a Comcast Customer Service Representative named Patricia at extension 2521, at around 1:00 pm on 4 April 2008. This call was recorded, and it is very important that you listen to this phone call because during this call, Patricia made me an offer for a specific service for a specific price. Later, Comcast tried to make me pay for additional charges that were not included in the original price quote and terms given to me by Patricia, which I agreed to, on 4 April 2008. I have tried multiple times to resolve this dispute with various supervisors of the local Comcast office, but they refuse to honor the original price quote.

During the phone call I made to Comcast on 4 April 2008, Patricia at extension 2521, offered me a combination of cable TV, internet and phone service, something Comcast calls �Triple Play�, for $99.00 per month for one year. I asked Patricia specifically how much the price would be after the first twelve months, and she said the price would go up to $127.00 per month, after those first 12 months. I asked her specifically if there were any other fees or charges, and she said no. Patricia offered to waive the installation fee or start-up fee or activation fee (whatever Comcast calls it now) of $29.99 if I agreed to the terms and price Patricia quoted right then and there. I agreed to those terms and the price she quoted of $99.00 per month for the first twelve months. All these details are on the recorded phone call I made to Comcast on 4 April 2008.

Comcast sent an installer named Alex to my home on 11 April 2008. Alex mentioned that there would be a $3.00 monthly rental fee for the modem, which was required. Because this information contradicted what Patricia had told me, I called Comcast while Alex was doing the installation. I spoke with Mary at extension 2853, and she directed me to the Comcast website, where I read that the Triple Play offer is for new customers only, and I had already had the cable TV and internet service. I asked Mary about this and she told me that Comcast considered me a new customer because I was going to get the phone service for the first time from Comcast. I was very happy to learn that Comcast was offering phone service now because we were dissatisfied with Qwest. I asked Mary about where the term and conditions on the Comcast website Triple Play say that the Triple Play offer ended on February 3, 2008, and Mary told me that the website had old information since the radio ads were in April. I asked her about the $3.00 modem rental, and she told me that I simply had to pay it. I asked for her supervisor, and Mary put my call on hold and never returned to the line.

I called Comcast again and asked to speak to a supervisor. This time I spoke to a supervisor named Jamie at extension 6073. Jamie put me on hold and listened to my original call to Patricia, and when she came back to the line, Jamie offered me one month�s credit of the $3.00 modem fee. I asked Jamie how much the price would be after the first twelve months of Triple Play at $99.00 and after doing some math, Jamie gave me three conflicting answers: $129.71, around $135.00 and finally, $136.00. I asked Jamie to do the right thing and she said she would ask her supervisor if Comcast could give me the prices and terms Patricia had originally quoted me. Later the same day, I spoke with Jamie again, when she increased the offer to three month�s credit for the $3.00 modem rental charge, per her supervisor Angela at extension 6576, and whom Jamie said had also listened to the call I made to Patricia on 4 April 08.

At that time, I also told Jamie that Alex the Comcast technician had left my home without telling me and he also failed to complete the installation. I had walked into my garage, and saw that Alex had simply left without notifying me or giving me any explanation, the Comcast van was gone, and my garage door had been open and unguarded for an unknown period of time. Alex was unbelievably irresponsible for not telling me that he was walking off the job and leaving my garage door open.

The installation date had to be changed first to 15 April, then to 16 April 2008.

I called Comcast on 14 April, and spoke to Jamie again. This time she told me that her supervisor Angela had changed the offer to a twelve-month credit for the $3.00 modem charge in the form of a $36.00 one-time credit on my first bill. I asked Jamie to ask her supervisor Angela at extension 6576 to call me back, or Angela�s supervisor. Jamie told me that one of the supervisors would call me at home at 6:00 pm that same day. I asked Jamie to make sure that the original conversation with Patricia on 4 April 2008 not be erased because that has all the details of our agreement on it. I asked to listen to that call, but Jamie refused my request. I told Jamie that Comcast should not charge me for the modem rental ever, not just for one month or three month or twelve months, but never, because I never agreed to pay a modem fee during the original phone call and that Patricia never mentioned a modem rental fee during that call. Jamie said that that was the best Comcast could offer me.

Jamie tried to say that the conversation I had with Patricia was not legally binding because Comcast does not have contracts. My response was that Patricia made me a verbal offer for services, Triple Play, for a specific price of $99.00 per month for the first twelve months, then $127.00 afterward, she said that there were no other charges or fees and she agreed to waive the activation fee and that I agreed to those terms. This verbal agreement is legally binding and enforceable. The phone conversation was recorded and both supervisors Jamie and Angela told me that they heard the call and that Patricia did not give me complete information.

Between 9:00 pm and 9:30 pm that night, while we were asleep, someone from Comcast named Chris called our house. He was interested in talking about my dispute, but I was angry that he would be so rude as to call us at such a late hour. Chris said he would call me again the next afternoon, (15 April) but he never did.

The morning of 15 April 2008, I called Comcast and left a voicemail message for Scott Westerman, the Vice President of the Albuquerque Comcast. He never returned my call.

On 16 April 2008, Comcast technicians John and Alan completed the installation.

On 18 April 2008 I called Scott Westerman�s office again, and reached Lynn Sabo, his executive assistant. She said that she would investigate my complaint and call me back. Lynn Sabo called me back and told me that the $36.00 credit was all I was going to get from Comcast, no matter what Patricia had quoted me. She refused my request to speak with Scott Westerman.

On 21 April, I spoke with the supervisor Angela, at extension 6576. She claimed that she had never received any of the multiple requests I had made for her to return my calls. She would only give me a credit for one year of modem rental, no matter what Patricia and I had agreed upon. Angela outlined the extra per month charges as such: Taxes of $7.30, Peg fee $0.44, franchise fee $1.93, User fee $0.06, gross receipts tax $4.87. These are all over and above the $99.00 monthly fee quoted me by Patricia on 4 April 2008, but I don�t know if those fees and taxes are based on $99.00 or $102.00, which is what the total would be if the $3.00 monthly modem fee was included. I am not going to pay taxes and fees on a monthly modem charge that I did not agree to pay in the first place. Although she admitted that Patricia did not give me correct information, that Patricia and I made an agreement for service at a specific price, and that she understood how I felt, she would not do any more to correct the problem.

I have three unresolved points of dispute with Comcast, for which I am requesting your assistance.

1. During the original phone call of 4 April 2008 with Patricia, I agreed to pay $99.00 per month for the first twelve months of Triple Play service. Comcast insists that I pay the extra fees and taxes outlined above, regardless if they are based on the inclusion of the $3.00 modem rental fee that I never agreed to pay. I am asking Comcast to be honest with its customers.

2. During the original call, Patricia stated that after the first twelve months, the price for Triple Play would be $127.00 per month. Neither the supervisor Jamie, at extension 6073, nor supervisor Angela, at extension 6576, could give me a definite price for the Triple Play service after the twelve-month promotion period, but both of them were certain that it was higher than the price Patricia quoted me. I am willing to pay only the price I agreed to on 4 April 2008. I would like Comcast to honor its promises.

3. I will not pay any modem rental fee that I did not agree to pay during our original conversation on 4 April 2008. Comcast can not change the terms of the agreement after the fact, even if the Comcast representative made a mistake. Comcast has credited my account $36.00, which equals the $3.00 fee for twelve months. I am not willing to pay a modem rental fee, period, even after the twelve months. I didn�t even know that a modem was required until Alex the technician showed up at my house with it. Patricia never mentioned a modem fee during the initial conversation, so I will not pay for it. I am asking Comcast to be fair.

I have made several good faith attempts to resolve my disputes with Comcast supervisors and even the Vice President of the local Comcast, who ignored my call. I now am trying to let everyone in your broadcast area know how Comcast treats their customers.

My complaint is about the service I received from an employee with Comcast customer service. The employee name is Robert 2hf fax number [protected]. I recently sign up with comcast and I talked to Robert 2HF. I ask for basic and extended basic line up . He inform me that I could get plus free hd services for one tv and the other tv will be regular service.. ok.. This guy sign me up for the hihest services that he had. I explained too him that I was a senior citizen and is on a fix income. He told me that he could set me up with a low month payment plan. Well My bill when I got it was 275.00$. Well I called back to Comcast I had all the extra ### removed from my bill. This guy is not to be trusted. He is one of those type
of persons that you must follow up on to make sure you get what you ask for. He charged me for 2 boxes- hd plus another box that was regular. and digital preferred tmc services that I didnot ask for at the tune of 80.25$. Watch out for him he is bad news. He thinks people iare crazy. thank god that I checked my bill.. Look out for this ### he is out to get every dime u have. Thank god I got the bill taken care of to what I wanted in the first place. Buyers beware!